Home > Blogs > Support Insider > Monthly Archives: August 2009

Monthly Archives: August 2009

New articles published for week ending 8/30/2009

VMware Converter
OEM Windows installation is not supported (1012881)
Date Published: 8/28/2009
UFA agent does not install on Windows virtual machines (1013310)
Date Published: 8/26/2009
Adding additional drivers to the VMware Converter Cold Clone ISO (1012947)
Date Published: 8/24/2009 

VMware Data Recovery
VMware Data Recovery backup fails with the error: Failed to create snapshot for VM1, error -3902 ( file access error) (1011597)
Date Published: 8/24/2009 

VMware ESX
Best Practices for Multi-Site SAN networks with the HP P4000 series of arrays (1013561)
Date Published: 8/28/2009
Maintaining write ordering and write-through integrity using NFS in an ESX environment (1012143)
Date Published: 8/27/2009
Unable to install ESX using kickstart containing spaces from a NFS source (1012905)
Date Published: 8/26/2009
New installation of ESX 4.0 with AMD 6 core processor fails to boot (1013244)
Date Published: 8/26/2009
A 32bit Non-PAE guest operating system may report incorrect memory size in ESX 4 (1013299)
Date Published: 8/26/2009
Modifying firewall behavior for multiple ports using esxcfg-firewall (1013346)
Date Published: 8/25/2009
Installing Cisco Virtual Ethernet Module (VEM) on an ESX host using the command line (1013551)
Date Published: 8/25/2009
Taking a snapshot fails with a Volume Shadow Copy Service error (1012678)
Date Published: 8/24/2009
ESX fails to boot with a Mounting root fs failed error (1012852)
Date Published: 8/24/2009
Unable to login to the ESX 4.0 service console after upgrading from ESX Server 2.5.x (1013431)
Date Published: 8/25/2009
Upgrading virtual hardware in ESX 4 may cause Windows 2008 disks to go offline (1013109)
Date Published: 8/24/2009 

VMware vCenter Server
vCenter fails to start VMOMI services after upgrading to vSphere (1013240)
Date Published: 8/24/2009 

VMware vCenter Site Recovery Manager
VMware Site Recovery Manager DiscoverArrays task fails on IBM SVC (1013615)
Date Published: 8/27/2009
VMware Site Recovery Manager fails to discover replicated LUNs on IBM SVC (1013616)
Date Published: 8/27/2009
VMware Site Recovery Manager TestFailover task fails with the error: Failed to create lun snapshots (1013643)
Date Published: 8/27/2009 

VMware View Manager
BeyondTrust software may interfere with VMware View Agent Service (1013282)
Date Published: 8/26/2009
Applying Microsoft security update MS09-012 can prevent View Manager from starting (1013367)
Date Published: 8/25/2009
Creating linked-clone desktops with the same VM name (1013232)
Date Published: 8/24/2009
Manually deleting linked clones (1013395)
Date Published: 8/24/2009

New articles published for week ending 8/23/2009

Cisco Nexus 1000V installation and licensing information (1013452)
Date Published: 8/21/2009 
No available Disk/LUNs showing in Add Storage Wizard (1013500)
Date Published: 8/21/2009

ESX 3.5 host remains in a disconnected state after being added to vCenter 4.0 (1013263)
Date Published: 8/20/2009
SNMP MIB Module File Download (1013445)
Date Published: 8/20/2009
VMware Fault Tolerance FAQ (1013428)
Date Published: 8/19/2009
Corrupt heartbeat region – Problems accessing files on a VMFS datastore (1012036)
Date Published: 8/19/2009
Determining the build number for vSphere PowerCLI or VI Toolkit for Windows (1012021)
Date Published: 8/18/2009
SYNC driver writes to the Windows Event log when an exception occurs (1013123)
Date Published: 8/18/2009

VMware Infrastructure Management Assistant
Determining the build number for vSphere Management Assistant vMA or VIMA (1012056)
Date Published: 8/18/2009

VMware vCenter Site Recovery Manager
Required license file required for VMware Site Recovery Manager evaluation (1011464)
Date Published: 8/20/2009

VMware vCenter Update Manager
Improperly formatted Update Manager 4 proxy address prevents download (1012926)
Date Published: 8/21/2009

VMware View Manager
View Manager does not honor Active Directory Certificate Revocation List (CRL) (1013414)
Date Published: 8/21/2009

Where can I find the MIB modules?

A common question our support staff deal with is: Where can I find the MIB modules? What’s a MIB you ask?

Management Information Base (MIB) files define the information that can be provided by managed devices. The MIB files contain object identifiers (OIDs) and variables arranged in a hierarchy.

MIB That’s why we just published the new KB: 1013445 SNMP MIB Module File Download. The knowledge base article provides the steps to download the MIB files, and the Additional Information section points to some other related KB articles to help get you started with the MIBs.

As always, if you wish to provide any feedback on our KB articles, a feedback form is provided at the bottom.

Be sure to rate our KBs too using our 5 star rating system!

Heavy Hitters for Fault

Following along with our Heavy Hitters series, today’s post focuses on Fault problems. Fault problems include PSODs (purple screen of death), memory leaks, internal monitor error and panics among other things. If you are running into problems this serious, you definitely want to have this list handy.

 

Article # Title
1009525 ESX lost heartbeat purple diagnostics screen error
1006791 Server stops responding and displays a purple screen error
1007819 Troubleshooting a virtual machine that has stopped responding
1003916 Verifying that ESX host hardware (System, Storage, and I/O) devices are supported
1002836 Why snapshot removal can stop a virtual machine for long time
1008014 Using the disk screen in esxtop to expand the CID, TID, and LID to determine the amount of I/O that a virtual machine (WID) is using
1004797 Host fails to mount root file system during boot
10051 Virtual machine does not power on because of missing or locked files

New articles published for week ending 8/16/2009

VMware ACE
Phantom COM ports on Windows 98 and Windows 95 (1011739)
Date Published: 8/13/2009
Display issues with Mandrake Linux 10.1 (1011864)
Date Published: 8/13/2009
Improperly removing a disk from a Red Hat Enterprise Linux 3 guest causes it to fail (1011888)
Date Published: 8/13/2009
Installation of Red Hat Linux 7.2 and 7.1 stalls (1012855)
Date Published: 8/13/2009
NetWare 6.5 Server Service Pack 3 and 5 installations stall after selection of Ethernet driver on a guest with non-passthrough Raw Device Mapping (1012961)
Date Published: 8/13/2009
NetWare Server guest inaccessible if installed as RDM virtual machine using the same LUN as a prior Windows NT RDM guest installation (1012963)
Date Published: 8/13/2009
Manual changes might be needed to use networking in copied virtual machine on Open Enterprise Server Support Pack 1 and Support Pack 2 (1012965)
Date Published: 8/13/2009
Regaining keyboard and mouse control after reboot on NetWare 6.5 Server (1012939)
Date Published: 8/13/2009
Navigating in text mode in a NetWare Server guest (1012940)
Date Published: 8/13/2009
64-Bit Solaris 10 Update 1 and Solaris Update 2 fail with triple fault on Intel Pentium M-Based systems Merom, Woodcrest, and Conroe (1013082)
Date Published: 8/13/2009
The vmxnet3 network adapter displays incorrect link speed on Windows XP and Windows Server 2003 (1013083)
Date Published: 8/13/2009
Page fault error on Pentium 4 host (1013086)
Date Published: 8/13/2009
Installing VMware Tools in a Linux guest from a text mode screen (1013213)
Date Published: 8/13/2009
Rerun VMware Tools to change the resolution in your guest operating system (1013217)
Date Published: 8/13/2009
Disabling IPv6 for Linux distributions (1013234)
Date Published: 8/13/2009

VMware Consolidated Backup
LAN and SAN traffic during VMware Consolidated Backup operations (1011362)
Date Published: 8/11/2009 

VMware ESX
Scroll Up mouse wheel operation using a VI Client does not work in 32-Bit IBM OS/2 Warp 4.x.x guest (1011835)
Date Published: 8/13/2009
Adding disks to IBM OS/2 Warp guests (1011838)
Date Published: 8/13/2009
Installing CD-Writing software on an IBM OS/2 Warp 4.x.x guest can crash the system (1011840)
Date Published: 8/13/2009
VMware Tools does not install on a Windows 2008 guest operating system after upgrading to ESX 4 (1012693)
Date Published: 8/13/2009
Mouse does not function properly on Red Hat Enterprise Linux Workstation 2.1 guest on ESX 3.0.2 or 3.0.3 (1011890)
Date Published: 8/13/2009
ESX Server 3.x network adapter driver support for 32-bit and 64-bit Solaris 10 guests (1012982)
Date Published: 8/13/2009
Performance problems in ESX Server 3.x virtual machines with four virtual processors on hosts with hyperthreading (1012983)
Date Published: 8/13/2009
Install and reboot of 64-bit FreeBSD 7.1 guest takes a long time with four virtual CPUs (1012907)
Date Published: 8/13/2009
FreeBSD 7.1 guest with large amounts of memory can stall after splash screen appears (1012908)
Date Published: 8/13/2009
Cannot change the screen resolution in FreeBSD 7.1 guests (1012934)
Date Published: 8/13/2009
Ubuntu 9.04 does not include vmmouse driver (1012866)
Date Published: 8/13/2009
X Windows fails to start in RHEL 3 virtual machine when display depth Is set to 24 (1011887)
Date Published: 8/13/2009
Certain AMD Family 10h Processors are not supported by ESX (1013334)
Date Published: 8/13/2009
Configure VMware Tools to dual boot Linux virtual machines (1013216)
Date Published: 8/13/2009
Route based on IP hash is not supported with Cisco UCS B200 M1 blade servers that us
e UCS 6100 Series Fabric Interconnects (1013094)

Date Published: 8/13/2009
SCO UnixWare kernel panics when configuring network (1013085)
Date Published: 8/13/2009
NetWare 6.0 Server Service Pack 5 Crashes When Stack Dump Exceeds the Valid Memory Limit (1012981)
Date Published: 8/12/2009
Storage controller failover causes iSCSI targets to go offline (1012538)
Date Published: 8/12/2009
The hostd service keeps stopping with a backtrace after an ntpClient ruleset error (1012957)
Date Published: 8/11/2009
Solaris 10 guests might become unresponsive when halted (1012984)
Date Published: 8/13/2009
FreeBSD 7.1 guest fails with odd number of virtual CPUs (1012906)
Date Published: 8/13/2009

VMware GSX Server
INIT errors, slow or poor performance on Red Hat Linux 9.0 guest (1011994)
Date Published: 8/13/2009
Installation of Mandrake Linux 8.0 guest stops responding (1011865)
Date Published: 8/13/2009

VMware Server
etc/vmware-tools/locations file grows with each boot of 64-bit FreeBSD guests (1012936)
Date Published: 8/13/2009

VMware ThinApp
Child Processes of Captured Applications Block the Application Sync Update Process (1013087)
Date Published: 8/10/2009

VMware Tools
Custom script for suspend power event does not work in FreeBSD 7.1, 6.4, or 6.3 guest (1012935)
Date Published: 8/13/2009

VMware vCenter Server
Performance Overview charts fail with an internal error (1012812)
Date Published: 8/12/2009

VMware vCenter Site Recovery Manager
Enabling trivia logging in Site Recovery Manager (1013339)
Date Published: 8/13/2009

Heavy Hitters for OS

As promised, here is a hand picked list of top KB articles from our OS Support Team. What do we mean by OS in this context? Our OS team handles support issues which arise inside a Guest machine.

These articles solve a good portion of the calls that come into support, so having this list handy might save you some time.

Article # Title
1003743 Verifying ESX virtual machine file integrity
1007266 Extending partitions in Windows using DiskPart
1003316 Troubleshooting SCSI: device set offline – command error recovery failed
1004071 Increasing the size of a disk partition
1003944 Ensuring Virtualization Technology is enabled on your VMware host
1000863 Windows XP setup cannot find any hard disk drives during installation
1000024 Configuring tape drives and media changers on ESX 3.0.x hosts
1003742 Determining if a virtual machine is orphaned
1006427 Timekeeping best practices for Linux
994 Adding space to an ESX host virtual disk

Next up will be Fault Heavy Hitters.

Installation Heavy Hitters

As promised, here is a hand picked list of top KB articles from our Install Support Team.

These articles solve a good portion of the calls that come into support, so having this list handy might save you some time.

Article # Title
1009039 Upgrading to ESX 4.0 and vCenter 4.0 best practices
1009080 Installing ESX 4.0 and vCenter 4.0 best practices
1003889 Upgrading to ESX 3.5 and VirtualCenter 2.5 Best Practices
5242329 How do I install VMware Tools in a Linux virtual machine on ESX Server 3.x?
1011542 vSphere Host Update Utility not available for download to upgrade standalone ESX Server 3.x to ESX 4
1003690 Ensuring your hardware is functioning correctly
1010675 Upgrading an ESX 3.x virtual machine to ESX 4.0
1004152 Changing the download location for VMware Update Manager
1010947 Installing vCenter Update Manager 4.0 best practices
1010574 VMware support for USB devices used for installing VMware ESXi 4.0

Next up will be OS issues.

New articles published for week ending 8/9/2009

VMware ESX
Increasing block size of local storage in ESX 4.0 (1012683)
Date Published: 8/7/2009
ESX Server 3.0.2: Roll-Up Bundle for ESX Server 3.0.2 (1012937)
Date Published: 8/7/2009
VMware ESX 4.0, Patch Release and Cisco Nexus 1000V Virtual Ethernet Module (1013014)
Date Published: 8/7/2009
VMware ESX 4.0, Patch ESX400-200907401-BG: Updates vmklinux and vmkernel64 (1013026)
Date Published: 8/7/2009
VMware ESX 4.0, Patch Release ESX400-200907001 (1013027)
Date Published: 8/7/2009
vCenter Update Manager displays a conflict message with Cisco Nexus 1000V Virtual Ethernet Module (1013068)
Date Published: 8/7/2009
Configuring patch source in vCenter Update Manager for Cisco Nexus 1000V Virtual Ethernet Module (VEM) (1013134)
Date Published: 8/7/2009
Adding an ESX/ESXi host to a Cisco Nexus 1000V DVS fails with a DVS Operation Failed error (1013191)
Date Published: 8/7/2009
ESX 4.0 and ESXi 4.0 shutdown and reboot commands (1013193)
Date Published: 8/7/2009
Taking a snapshot with virtual machine memory stuns the virtual machine while the memory is written to disk (1013163)
Date Published: 8/6/2009
vCenter Server and ESX tasks time out before completion (1010814)
Date Published: 8/6/2009
All ESX hosts simultaneously show a status of Not Responding in vCenter (1011878)
Date Published: 8/4/2009 

VMware ESXi
VMware ESXi 4.0, Patch Release ESXi400-200907001 (1013028)
Date Published: 8/7/2009
VMware ESXi 4.0, Patch Release and Cisco Nexus 1000V Virtual Ethernet Module (1013015)
Date Published: 8/7/2009
VMware ESXi 4.0, Patch ESXi400-200907401-BG: Updates Firmware (1013016)
Date Published: 8/7/2009

KB Highlight: Patch now available for the RAID Cache issue affecting ESX/ESXi 4.0 systems

Recently we told you about an issue where the RAID controller does not clear the cache during shutdown. A patch is now available to resolve this problem.

If you have ESX/ESXi 4.0 systems with RAID controllers using aacraid, megaraid2, and megaraid_sas drivers with attached local storage, then check out this article System does not clear RAID controller cache during shutdown (1012794) for details and symptoms.

For installation instructions for the patch, check out VMware ESXi 4.0, Patch ESXi400-200907401-BG or VMware ESX 4.0, Patch ESX400-200907401-BG.

Top 20 articles for July 2009

Here are the Top 20 articles from the month of July.

Upgrading to ESX 4.0 and vCenter 4.0 best practices (1009039)
Delete All snapshot operation results in a Consolidate Helper snapshot when a datastore has insufficient disk space (1003302)
Best practices for using and troubleshooting VMware Converter (1004588)
Consolidating snapshots (1007849)
Restarting the Management agents on an ESX Server (1003490)
Troubleshooting Adding an ESX Server Host to a VMware High Availability Cluster (1001596)
Enhanced VMotion Compatibility (EVC) processor support (1003212)
Installing ESX 4.0 and vCenter 4.0 best practices (1009080)
Cannot power on a virtual machine because the virtual disk cannot be opened (1004232)
Downloading, verifying, and installing Fusion (1005466)
Resignaturing VMFS3 volumes from VMware Infrastructure Client (9453805)
Verifying ESX virtual machine file integrity (1003743)
Increasing the amount of RAM assigned to the ESX Server service console (1003501)
VMware ESX and ESXi Comparison (1006543)
Troubleshooting startup issues or manually reinstalling Fusion (1003484)
Pegasus (cimserver) memory leaks reported in ESX 3.5 Update 2 and later (1009607)
Service mgmt-vmware restart may not restart hostd (1005566)
Virtual machine does not power on because of missing or locked files (10051)
Troubleshooting SCSI Reservation failures on Virtual Infrastructure 3.x and vSphere 4.x (1005009)
Enabling Root SSH Logins on ESX Server 3 (8375637)