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Monthly Archives: March 2009

Top 20 Articles for March 2009

Here are our top 20 most used articles for the month of March.

Best practices for using and troubleshooting VMware Converter (1004588)

Consolidating snapshots (1007849)

Enhanced VMotion Compatibility (EVC) processor support (1003212)

Troubleshooting startup issues or manually reinstalling Fusion (1003484)

FAQ: Customer Service for VMware Users (1187)

Upgrading to ESX 3.5 and VirtualCenter 2.5 Best Practices (1003889)

How to configure networking from the Service Console command line (1000258)

Increasing the amount of RAM assigned to the ESX Server service console (1003501)

VMware Tools status shows as not running after running VMware Consolidated Backup (1008709)

VMware ESX and ESXi 3.5 U3 I/O failure on SAN LUN(s) and LUN queue is blocked indefinitely (1008130)

Virtual machine does not power on because of missing or locked files (10051)

Restarting the Management agents on an ESX Server (1003490)

Service mgmt-vmware restart may not restart hostd (1005566)

VMotion CPU Compatibility – Migrations Prevented Due to CPU Mismatch – How to Override Masks (1993)

Troubleshooting Adding an ESX Server Host to a VMware High Availability Cluster (1001596)

Cannot power on a virtual machine because the virtual disk cannot be opened (1004232)

Purging old data from the database used by VirtualCenter Server (1000125)

Verifying ESX virtual machine file integrity (1003743)

Resignaturing VMFS3 volumes that are not snapshots (9453805)

VMware ESX 3.5, Patch ESX350-200901401-SG: Updates VMkernel, VMX, and hostd (1006651)

New articles published for week ending 3/29/2009

VMware ACE
Keyboard or mouse do not work in a virtual machine (1008443)
Date Published: 3/24/2009

Unable to use a SCSI pass-through device in a virtual machine (1008588)
Date Published: 3/24/2009

A USB device does not function in the virtual machine (1008576)
Date Published: 3/24/2009

Troubleshooting an unresponsive guest operating system in VMware Ace, Fusion, Player, Server, Workstation (1008746)
Date Published: 3/23/2009

Troubleshooting guest operating system failures in VMware Ace, Fusion, Player, Server, or Workstation (1008496)
Date Published: 3/23/2009

VMware ESX
Restarting management agents when Virtual Machine Monitoring is enabled may cause virtual machine reboots (1009045)
Date Published: 3/27/2009

Errors when trying to upload host-based license file in VI Client (1009130)
Date Published: 3/26/2009

Uploading the License file to the License Server (1009166)
Date Published: 3/26/2009

Failure due to malformed request to the server when enabling NTP Client (1009364)
Date Published: 3/26/2009

Fonts are distorted in Windows virtual machine (1009451)
Date Published: 3/26/2009

Cannot create an extent on a volume that already contains 3 extents (1008543)
Date Published: 3/23/2009

Migration with VMotion between some Intel Xeon Pentium 4 processors causes some 64-bit versions of Windows to exit (1008749)
Date Published: 3/23/2009

VMware Fusion
Solaris guest keyboard layout does not retain non-US layout setting (1009148)
Date Published: 3/25/2009

VMware Server
Troubleshooting remote console connection problems in VMware Server (1008436)
Date Published: 3/23/2009

VMware vCenter Lab Manager
Changing the URL or IP address of a registered NFS datastore (1008669)
Date Published: 3/24/2009

VMware Virtual Desktop Manager
View client keyboard and mouse do not work with SMS remote control (1009435)
Date Published: 3/26/2009

VMware VirtualCenter
Customizing Windows 2003 Server templates results requiring Windows Activation (1008818)
Date Published: 3/27/2009

VMware VirtualCenter Server service does not start (1008114)
Date Published: 3/27/2009

New articles published for week ending 3/22/2009

VMware ACE
Cannot create a new virtual machine in VMware Ace, Fusion Player, Server, or Workstation (1008398)
Date Published: 3/19/2009

Unable to delete a virtual machine in VMware Ace, Fusion, Player, Server, or Workstation (1008434)
Date Published: 3/19/2009

Troubleshooting snapshot failures in VMware Ace, Fusion, Server, or Workstation (1008515)
Date Published: 3/19/2009

Troubleshooting hosted disk I/O performance problems (1008885)
Date Published: 3/19/2009

VMware Consolidated Backup
VMware Tools status shows as not running after running VMware Consolidated Backup (1008709)
Date Published: 3/18/2009

VMware ESX
VMware ESX 3.5, Patch ESX350-200903411-BG: Updates the bnx2x Driver for Broadcom (1009231)
Date Published: 3/21/2009

VMware ESXi, Patch ESXe350-200903411-I-BG: Firmware Update (1009233)
Date Published: 3/21/2009

VMware ESX 3.5, Patch ESX350-200903412-BG: Updates the Service Console Kernel (1009232)
Date Published: 3/21/2009

ALT + F1 does not leave ESX banner screen (1008671)
Date Published: 3/20/2009

Sluggish behavior when administering ESX hosts in VirtualCenter (1009225)
Date Published: 3/20/2009

Unstable issues on bnx2x driver (1009250)
Date Published: 3/18/2009
 

Configuring and troubleshooting basic Software iSCSI setup (1008083)
Date Published: 3/16/2009 

VMware Fusion
Setting the license key from the command line (1009244)
Date Published: 3/17/2009

VMware vCenter Lab Manager
Preparing new hosts fails if a new vCenter is added without deleting old vCenter (1009198)
Date Published: 3/20/2009

 Error when adding a PCI device after deleting another PCI device (1009257)
Date Published: 3/20/2009

Virtual machines do not have network connectivity after migration (1009299)
Date Published: 3/20/2009

SSMove does not work if a datastore is disabled (1009056)
Date Published: 3/20/2009

Setting COW heap values on Lab Manager (1009144)
Date Published: 3/20/2009

Deployment fails when Fence IDs are exhausted (1009247)
Date Published: 3/19/2009

VMware View Manager
Virtual Printing Does Not Send Fonts to the Host System with a Print Job (1009317)
Date Published: 3/19/2009

VMware VirtualCenter
Performance Overview Tab Might Not Be Displayed When VI Client and VirtualCenter are Running on Separate Machines (1008845)
Date Published: 3/19/2009

New articles published for week ending 3/15/2009

VMware vCenter Server Heartbeat
Go to VMware Knowledge Base Blog to view all VMware vCenter Server Heartbeat articles.

VMware ESX
Unisys ES7000/7600 requires ehci USB module to be disabled for Console Manager to work (1008842)
Date Published: 3/11/2009

VMware vCenter Site Recovery Manager
When powering on virtual machines only the first recommendations received by DRS are followed (1008272)
Date Published: 3/9/2009

VMware View Manager
VDM / View support for users that reside in NT4 domains (1009138)
Date Published: 3/11/2009

VMware VirtualCenter
Windows Server 2003 Datacenter Edition (32 Bit) Virtual Machine Might Fail to Migrate to Lower Versions of ESX Server Host (1008807)
Date Published: 3/9/2009

VMware vCenter Server Heartbeat Knowledge base articles

As you may have heard VMware has made GA a new product called VMware vCenter Server Heartbeat.

We’ve also been busy creating some troubleshooting content in the knowledge base to help you hit the road running for some common issues.

If you experience any issues check out the following articles, or try searching on the Knowledge base for an answer.

1008132

VMware vCenter Server Heartbeat with Integrated
DNS and Active
Directory

1008137

When Active Server fails, under certain
situations, split-brain
detections may prevent failover

1008383

VMware vCenter Server Heartbeat and Gigabit
Ethernet NIC Drivers
(NC77XX)

1008384

VMware vCenter Server Heartbeat Internal Tasks

1008391

VMware vCenter Server Heartbeat log entries
which may appear in
the Application Event Logs

1008392

The VMware Channel is connected dialog

1008393

Starting the VMware vCenter Server Heartbeat

1008395

Time out in application Starting/Stopping

1008438

Server Clocks are Different by xx:xx Min

1008449

Using the VMware vCenter Server Heartbeat
Utility DNSUpdate.exe
(DNS)

1008451

Creating a static route for the VMware Channel
Connection in a
WAN environment

1008465

Recovering from a failover

1008467

Configuring Network Monitoring and Viewing the
Network Status

1008511

Troubleshooting an incorrect or mismatched disk
configuration

1008551

Troubleshooting VMware vCenter Server Heartbeat
channel drops

1008552

Troubleshooting performance issues in VMware
vCenter Heartbeat

1008553

Ensuring your passive server meets minimum
hardware requirements

1008554

Resolving hardware or driver issues on channel
NICs

1008556

Firewall connections causing channels to drop
in VMware vCenter
Heartbeat

1008559

Ensuring you have the correct VMware Channel
configuration

1008561

Troubleshooting MaxDiskUsage errors

1008563

Troubleshooting [L9]Exceeded the maximum disk
usage on the
Active server errors

1008565

Troubleshooting a [L9]Exceeded the maximum disk
usage on the
PASSIVE server error

1008566

Troubleshooting [L20]Out of disk space
(NFChannelOutOfDiskSpaceException) errors

1008567

Recovering from a failed switchover

1008571

Configuring DNS with VMware vCenter Server
Heartbeat in a WAN
environment

1008572

Troubleshooting VMware vCenter Server Heartbeat
synchronization
failures

1008573

Services Running on the Passive Server

1008575

The passive server has less available space
than the active
server

1008579

Troubleshooting resource issues in VMware
vCenter Heartbeat

1008582

Troubleshooting registry security issues

1008583

Correcting problems when DNSUpdate encounters
Secondary DNS
Servers in VMware vCenter Server Heartbeat

1008587

Creating Tasks in VMware vCenter Server
Heartbeat to Synchronize
time between the Passive Server and the Active Server

1008601

vCenter Server Heartbeat – Online Help

1008603

Avoiding Split-Brain in a LAN

1008605

Configuring VMware vCenter Server Heartbeat to
update BIND9 DNS
Servers deployed in a WAN

1008606

Configuring Split-Brain Avoidance in a WAN

1008607

Configuring and testing alerts in VMware
vCenter Server
Heartbeat

1008651

An Auto Switchover Started Event

1008782

Disabling the VMware Packet Filter on the
Channel NICs

1008783

Subnet and Routing issues in VMware vCenter
Heartbeat

1008138

VMware vCenter Server Heartbeat Out of Disk
Behavior

New articles published for week ending 3/8/2009

VMware ESX

 
 

VMware Fusion

 

VMware Site Recovery Manager

 

VMware ThinApp

 

VMware Update Manager

 

VMware vCenter Converter Standalone

 

VMware View Manager

Top 20 Articles for February 2009

As a new feature to the blog we're going to start posting a monthly listing of popular articles in our Knowledge base. There's a very good chance you may have run into a situation where you could have used one of these articles.  Anything here ring a bell for you?

Here are our top 20 most used articles for the month of February.

Best practices for using and troubleshooting VMware Converter (1004588)
VMware Partner Activation Codes (PAC) Explained (1003303)
Upgrading to ESX 3.5 and VirtualCenter 2.5 Best Practices (1003889)
Enhanced VMotion Compatibility (EVC) processor support (1003212)
Troubleshooting Adding an ESX Server Host to a VMware High Availability Cluster (1001596)
Restarting the Management agents on an ESX Server (1003490)
Consolidating snapshots (1007849)
Virtual machine does not power on because of missing or locked files (10051)
VMware ESX and ESXi 3.5 U3 I/O failure on SAN LUN(s) and LUN queue is blocked indefinitely (1008130)
How to configure networking from the Service Console command line (1000258)
Increasing the amount of RAM assigned to the ESX Server service console (1003501)
Using vmkfstools -i to consolidate snapshots (1002458)
Cannot power on a virtual machine because the virtual disk cannot be opened (1004232)
Service mgmt-vmware restart may not restart hostd (1005566)
VMotion CPU Compatibility – Migrations Prevented Due to CPU Mismatch – How to Override Masks (1993)
Troubleshooting SCSI Reservation failures on Virtual Infrastructure 3 and 3.5 (1005009)
Update Manager will not download host updates (1008308)
Repairing VirtualCenter 2.5 Server SQL Agent "Stats Rollup" Jobs (1004382)
VMotion CPU Compatibility Requirements for Intel Processors (1991)
VMware ESX and ESXi Comparison (1006543)

Let us know in the comment box below if you like this or think we could improve on this in any way, we're all ears!

Collecting VMware Diagnostic Information

When you open a support request, VMware requests diagnostic information. In order to simplify gathering this diagnostic information, we have created new Knowledge base articles. We wrote these articles to help minimize the amount of time it takes to get your issues resolved.

The main article in this series is Collecting diagnostic information for VMware products (1008524). This article contains links to instructions for each VMware product. We have been very careful to ensure each article identifies the procedure for only one  product. This will help to ensure all the information in these articles is accurate, and never gives you information that has become outdated (so update your bookmarks!).

In addition to these new product specific instructions, each article contains links to instructions for opening a support request and uploading the information to VMware. By ensuring consistent access to this information, we make sure you don’t have to look far to find what you need when you get support from us.

New articles published for week ending 3/1/2009

VMware ACE

 

VMware Capacity Planner

 

VMware ESX

 

VMware Lab Manager

 

VMware Site Recovery Manager

 

VMware View Manager

 

VMware VirtualCenter

VMotion fails at 90% with a general system error, failed to resume on destination message (1008735)
Date Published: 2/25/2009

Configuring Timeout Values in VirtualCenter for the Virtual Machine Migration Task (1008675)
Date Published: 2/24/2009

Virtual Machines Cloned with Answer File Based Customization Might Not Be Added to the Domain Specified in the Sysprep Answer File (1008265)
Date Published: 2/24/2009

Performance Overview Charts Might Not Be Displayed If the VirtualCenter Server Uses Oracle Database (1008328)
Date Published: 2/24/2009

Performance Overview Charts Might Fail to Display if VirtualCenter Is Upgraded Without Stopping the VMware Infrastructure Web Access Service (1008330)
Date Published: 2/24/2009

Customized Clones of Windows Server 2008 or Windows Vista Virtual Machines Prompt For Network Location Selection Upon Power On (1008378)
Date Published: 2/24/2009

Edited Advanced Options In an HA-Enabled Cluster Do Not Take Effect (1008479)
Date Published: 2/24/2009