Home > Blogs > Support Insider

Free Webinar – Proactive Support with VMware Skyline

Have you been anxiously awaiting your invitation to receive proactive support from VMware?  Or have you received your invitation but haven’t installed the Skyline Collector yet?  Learn more about proactive support with VMware Skyline by joining us for a free 30-minute webinar.

We’re hosting two webinars.  Please register for the webinar that works best for you.

  • Wednesday, July 25th, 9pm Eastern Daylight Time / 6pm Pacific Daylight Time – Register
  • Thursday, July 26th, 10am Eastern Daylight Time / 7am Pacific Daylight Time – Register

First, we’ll provide an overview of VMware Skyline.  Next, We’ll walk through the steps needed to install the Skyline Collector, which is required to receive proactive support.  We’ll also share a sample of the proactive findings and recommendations delivered today with the Operational Summary Report (OSR).  Finally, we’ll answer some of the most common questions about VMware Skyline.  A live Q&A chat session will also be available during the duration of the webinar.

This is your chance to learn more about how proactive support with VMware Skyline is transforming the customer support experience.

Auto-Upgrade with Skyline Collector 1.3

We are excited to announce the release of Skyline Collector 1.3. New within version 1.3 is an improved User Interface and the ability to enable automatic upgrades the Skyline Collector for future updates.

The Skyline Collector enables VMware Global Support Services (GSS) to deliver proactive support.  With proactive support, GSS can notify you of potential issues and areas of risk within your vSphere and NSX environments.  Most noteworthy, proactive support is available at no additional cost to customers with an active Production Support or Premier Services contract.

Please sign up for the Managed Access Program if interested in learning more about proactive support.  Premier Services customers should contact their Support Account Manager/Support Account Engineer for information how they can begin receiving proactive support from VMware today.

Improved User Interface

The Skyline Collector administrative interface has been improved to allow for easier navigation and management of the Skyline Collector.  An overview, along with Skyline Collector management capabilities now reside on the System Status page.  Furthermore, you can see the status of each product endpoint.

The new Skyline Collector 1.3 System Status page provides you with more information, allowing you to view the overall health of the appliance in a single-place.

The Configuration page includes the following options:  Add vCenter Server, Add NSX Manager, Proxy, Collector Name, Active Directory and the newly-added Auto-Upgrade.  Next, we’ll share how auto-upgrade works and why you should enable it.

The Skyline Collector 1.3 Configuration Menu

Auto-Upgrade

We continue to work towards making Skyline Collector management as effortless as possible.  New within Skyline Collector 1.3 is the option to enable Auto-Upgrade.  The first step is to enable Auto-Upgrade by toggling the Enable Collector Auto-Upgrade switch to Yes.  Next, you can choose every day or specific day of the week along with time of day for the Collector to automatically upgrade, if any upgrade is available.

Enabling Auto-Upgrade will keep your Skyline Collector virtual appliance up-to-date with all the latest features and capabilities.

In order for Auto-Upgrade to work properly, ensure that the Skyline Collector can reach vapp-updates.vmware.com over port 443.  If Auto-Upgrade is enabled, the Skyline Collector automatically retrieves updates from this address.  If you choose not to enable Auto-Upgrade, the Skyline Collector still needs to be able to reach this address to apply updates.  You can apply updates to the Skyline Collector manually using the Check and Install Updates option within the VAMI.

After each successful auto-upgrade, an email will be sent to the email address that was used to register the Skyline Collector.  This is the My VMware account you entered during the installation and configuration of the Skyline Collector.

Enabling Auto-Upgrade will ensure that your Skyline Collector is always up-to-date, including bug fixes and improvements, such as new VMware product support in the future.  Additionally, this removes the manual task today of logging into the VAMI, checking for updates and if an update is available, installing the update.

Summary

You can take advantage of the new features available within the Skyline Collector by upgrading to 1.3.  After upgrading your Skyline Collector to 1.3, you can enable Auto-Upgrade so that all future updates are automatically applied as they become available.

VMware Skyline enables the delivery of proactive support by VMware Global Support Services (GSS).  Today, customers who have adopted proactive support with VMware Skyline receive an Operational Summary Report (OSR).  Within the OSR, customers are proactively notified of potential risks within their environment.  Additionally, recommendations are provided for how to remediate those potential risks.

VMware Skyline is available globally to Premier Services customers along with a select number of Production Support customers.  If you are interested in receiving proactive support from VMware, show your interest by signing-up for the Managed Access Program.  We will continue to invite customers from the Managed Access Program as we scale proactive support services.  Additionally, you can ask your VMware Account Team for information about how we’re radically transforming the customer support experience.

 

New KB articles published for week ending 15th July 2018

VMware NSX for vSphere

NSX manager stuck as no timeout present in SSO client library
Date Published: 07-09-2018

Support for McAfee MOVE AntiVirus [Agentless] 4.7 with NSX Manager 6.3.0, 6.4.0 and 6.4.1
Date Published: 07-11-2018

NSX Edge Unable to Resolve Hostnames
Date Published: 07-11-2018

NSX Load Balancer Crashes Due to High Memory Usage
Date Published: 07-12-2018

VMware SDDC Manager

How to reconfigure the vCenter Server Appliance and Platform Service Controllers in VMware Cloud Foundation to use syslog forwarding in place of the Log Insight agent
Date Published: 07-09-2018

The SDDC Manager UI displays a 404 error when attempting to log in.
Date Published: 07-09-2018

VMware Integrated OpenStack

VIO Opening a console to an instance generates Error “Failed to Connect to server code 1006” is shown
Date Published: 07-10-2018

VMware NSX-T

Upgrading NSX-T manager from 2.1.0.0 to 2.2.0.0 reports “General Error has occurred” on Firewall’s General UI section.
Date Published: 07-10-2018

VMware Cloud on AWS VMware Cloud on AWS

HCX Virtual Machines are using 2.0x storage space when 1.5x storage space is expected.
Date Published: 07-10-2018

Reserved subnets for SDDC creation in VMware Cloud on AWS
Date Published: 07-12-2018

HCX replication are in Syncing state with 0% progress and 0 bytes with status Error
Date Published: 07-13-2018

VMware vCloud Availability for Cloud-to-Cloud DR

VM details are displayed incorrectly in the vCloud Availability for Cloud-to-Cloud DR 1.0 Portal
Date Published: 07-11-2018

VMware vRealize Operations Manager

Reclaimable Metrics do not immediately reflect changes in vRealize Operations Manager 6.x
Date Published: 07-11-2018

VMware Horizon

Timeout settings and F5 persistence for VMware Horizon 6.x and 7.x
Date Published: 07-12-2018

VMware vCloud Availability for vCloud Director

How to reset the vCloud Availability Installer appliance’s root password
Date Published: 07-12-2018

VMware vRealize Log Insight

vRealize Operations Manager unable to write to the liagent.ini file after li-agent deletion and re-installation
Date Published: 07-12-2018

Missing ESXi events in vRealize Log Insight 3.x and Later
Date Published: 07-13-2018

VMware vSphere ESXi

The Oracle Unbreakable Enterprise Kernel (UEK) is not supported with VMware Tools Operating System Specific Packages (OSPs) for vSphere 5.x
Date Published: 07-13-2018

VMware vCenter Server

While installing vCenter Server 6.7, an error displays “Failed to validate sso.(‘PSC_FQDN’ doesn’t match with hostname in Platform Services Controller certificate)”
Date Published: 07-13-2018

VMware vRealize Suite Lifecycle Manager

Sometimes data is not loaded in to vRealize Suite Lifecycle Manager UI after upgrading from vRCLM 1.2 to 1.3
Date Published: 07-13-2018

VMware vCenter Server Appliance

Configuring proxy settings for Update Manager returns “An internal error has occurred – Error #1009”
Date Published: 07-13-2018

Top 20 vSAN Articles June 2018

  1. Component metadata health check fails with invalid state error
  2. Best practices for vSAN implementations using Dell PERC H730 or FD332-PERC storage controllers
  3. Status of TLSv1.1/1.2 Enablement and TLSv1.0 Disablement across VMware products
  4. Replacing SSD disk on a vSAN cluster
  5. The ramdisk ‘vsantraces’ is full
  6. “The ramdisk “vsantraces” is full” error reports in vSAN logging
  7. On vSAN 6.6 and 6.6.1 cluster, Testing health check fails randomly
  8. VMware vSAN 6.2 on disk upgrade fails due to CBT enabled virtual disks
  9. vSAN CLOMD daemon may fail when trying to repair objects with 0 byte components
  10. Diskgroups fail to mount due to heap exhaustion
  11. “Host cannot communicate with all other nodes in vSAN enabled cluster” error
  12. vSAN Unassociated Object Handling – A Methodology
  13. “Virtual SAN Disk Balance” warning alarm during vSAN health check
  14. Certification of Dell PERC H730 and FD332-PERC Controllers with vSAN 6.x
  15. vCenter Server 6.0 Update 2 displays on non-vSAN enabled ESXi hosts displays the message: Retrieve a ticket to register the vSAN VASA Provider
  16. Initializing vSAN during boot takes a longer time
  17. Virtual Machine with more than 64GB memory fails to Storage vMotion to vSAN cluster
  18. Placing host into maintenance mode with ‘Full data migration’ option fails
  19. vSAN performance diagnostics reports: “vSAN is experiencing congestion in one or more disk group(s)”
  20. Cannot view or add vSAN Storage Providers in the vSphere Web Client

Top 20 NSX Articles June 2018

  1. Virtual machine in ESXi is unresponsive with a non-paged pool memory leak
  2. VMs running on ESXi 5.5 with vShield endpoint activated fails during snapshot operations
  3. Performing vMotion or powering on a virtual machine being protected by vShield Endpoint fails
  4. When using VMware vShield App Firewall, virtual machines fail to connect to the vSwitch/vDS/network with the error: Failed to connect virtual device Ethernet0
  5. “The pending transaction requires xxx MB free space” error when installing VIBs
  6. Installing VMware vShield App fails with the error: Previous installation of host services encountered an error
  7. ESXi 5.5 and 6.0 hosts fail with a PSOD: VMCIEventDelayedDispatchCB@com
  8. Systems running MOVE Agentless 3.0 on ESXi 5.5 suffer performance issues or become unresponsive
  9. ESX/ESXi 4.1 Update 2 host with vShield Endpoint 1.0 installed fails with a purple diagnostic screen mentioning VFileFilterReconnectWork
  10. Degraded Windows network file copy performance after full ESXi 5 VMware Tools installation
  11. Status of TLSv1.1/1.2 Enablement and TLSv1.0 Disablement across VMware products
  12. Windows virtual machines using the vShield Endpoint TDI Manager or NSX Network Introspection Driver (vnetflt.sys) driver fails with a blue diagnostic screen
  13. Network connectivity issues after upgrade in NSX/VCNS environment
  14. Slow VMs after upgrading VMware Tools in NSX and vCloud Networking and Security
  15. vShield Manager appliance system disk is full in VMware vCloud Networking and Security 5.5.x
  16. NSX Controller disconnected or isolates intermittently
  17. Duplicate VTEPs in ESXi hosts after rebooting vCenter Server
  18. NSX is unavailable from the vSphere Web Client Plug-in
  19. After upgrading to VMware ESXi 5.5 Patch Release ESXi550-201504002, virtual machines using VMware NSX for vSphere 6.x or Cisco Nexus 1000v are unable to communicate across hosts
  20. Guest Introspection memory usage spikes to 90+% or you see the error: “Lost communication with ESX module” in NSX-V 6.2.x and 6.3.x

Top 20 vSphere Articles June 2018

  1. “The transaction log for database ‘VIM_VCDB’ is full” error on a Microsoft SQL DB server
  2. ESXi 5.5 Update 3b and later hosts are not manageable after an upgrade
  3. “Host IPMI system event log status” alarm in vCenter Server
  4. Determining where growth is occurring in the vCenter Server database
  5. ESXi host disconnects intermittently from vCenter Server
  6. Troubleshooting the vCenter Server service
  7. Investigating the health of a vCenter Server database
  8. Required VMware vCenter Converter ports
  9. The vpxd process becomes unresponsive after upgrading to vCenter Server 5.5/6.0
  10. Storage vMotion migration fails with the error: The method is disabled by ‘SYMC-INCR dd-mm-yyyy hh:mm’
  11. Troubleshooting checklist for VMware Converter
  12. vCenter Server 5.5 fails to start after reboot with the error: Unable to create SSO facade: Invalid response code: 404 Not Found
  13. Unable to log in to the root account of vCenter Server Appliance
  14. Upgrading to VMware Tools 5.1 reports the message: Error in the RPC receive loop: RpcIn: Unable to send
  15. ESXi hosts fail to mount VMFS5 volumes that are formatted with ATS-only capabilities
  16. After making a change or restarting vCenter Single Sign-On server system, vCenter Server 5.1.x fails to start
  17. could not open/create change tracking files? error when powering on VM
  18. Failed to verify the SSL certificate” after upgrading to vCenter Server 5.5 U1 or later
  19. vCenter Server 5.x fails to start with the error: Failed to add LDAP entry
  20. Enabling the Update Manager plug-in fails with the error: database unavailable or has network problems

New KB articles published for week ending 8th July 2018

VMware NSX-T Data Center

PSC 6.7 HA configuration for Resource vCenter Server with NSX-T Load Balancer
Date Published:7/6/2018

VMware NSX for vSphere

PSC 6.7 HA configuration for Management vCenter Server (Green Field deployment) with NSX-T Load Balancer
Date Published:7/7/2018

NSX Manager’s dashboard reports “NSX component NSX Replicator is Unable to retrieve status”
Date Published:7/2/2018

VMware SDDC Manager

Failed or non-responsive NSX Controller VMs can safely be destroyed and redeployed via Web Client with no harm to VMware Cloud Foundation
Date Published:7/3/2018

The VMware Cloud Foundation 2.3.2 health check reports the Uplink port connection status as RED when a custom L3 uplink configuration is used.
Date Published:7/3/2018

Cumulus 3.3 or later causes Network Issues due to the Reserved VLAN Range on the Management Switch in VMware Cloud Foundation 2.3.x
Date Published:7/3/2018

VMware Cloud Foundation components certificates replacement
Date Published:7/4/2018

VMware vCenter Lifecycle Manager

Update check with a default repository type displays the same build information as the previous repository URL check when upgrading from vRealize Suite Lifecycle Manager 1.0
Date Published:7/5/2018

vROPS cluster is not accessible after reverting the snapshot of vROPS taken by LCM
Date Published:7/5/2018

VMware vCloud Availability for Cloud-to-Cloud DR

Protecting vApps to a Storage Policy backed by a datastore cluster fails in vCloud Availability for Cloud-to-Cloud DR 1.0
Date Published:7/6/2018

VMware vRealize Operations Manager

Manual Configuration of liagent.ini on Remote Collector nodes in vRealize Operations Manager 6.7
Date Published:7/7/2018

VMware vRealize Suite Lifecycle Manager

Prerequisites for upgrading vRSLCM from version 1.2 to 1.3
Date Published:7/3/2018

VMware vSphere ESXi

Host Loosing NFS datastore when renamed existing NFS and presented new Share with the old name of an existing share
Date Published:7/5/2018

VMware vSphere Integrated Containers

VIC 1.4.x Could not find any VIC appliance VM
Date Published:7/5/2018

New KB articles published for week ending 1st July 2018

VMware SDDC Manager

Deployment of a vRealize product in VMware Cloud Foundation fails when another vRealize product is not successfully installed
Published Date:6/26/2018

VMware Unified Access Gateway

User sessions are disconnected through VMware Unified Access Gateway when the configuration settings are changed with the UAG Admin UI
Date Published:6/29/2018

VMware vCenter Server Appliance

vCenter Fails to Start with the Error: insert or update on table “vpx_sn_config_info” violates foreign key constraint “fk_v_sn_config_info_ref_vpx_sn”;
Date Published:6/30/2018

VMware vRealize Log Insight

Logs are not sent to vRealize Log Insight after vRealize Operations 6.7 upgrade
Date Published:6/25/2018

VMware vCloud Availability for vCloud Director

Unable to connect to vCloud Director as a Cloud Provider using vSphere Replication 6.0 with vCloud Availability for vCloud Director
Date Published:6/27/2018

New KB articles published for week ending 24th June 2018

VMware Horizon

Horizon 7.5 JMP server installation may write SQL username and password to a log file
Published Date:6/20/2018

VMware SDDC Manager

Network port requirements for VMware Cloud Foundation for Service Providers
Date Published:6/19/2018

How to manually repopulate the /backup partition of the sddc-manager-utility VM with NSX and node/host backup data on VMware Cloud Foundation
Date Published:6/18/2018

VMware Site Recovery Manager

Unable to modify/repair/uninstall SRM service 6.1
Date Published:6/19/2018

VMware vCenter Lifecycle Manager

vRealize Operations Manager UI access from vIDM app catalogue displays a 404 error
Date Published:6/20/2018

Unable to perform snapshot/upgrade of imported environment when the VM imported has a hostname
Date Published:6/20/2018

Creating a snapshot of a vRealize Suite product from vRealize Suite Lifecycle Manager might fail
Date Published:6/20/2018

VMware vCenter Server Appliance

VPXD stops responding and reports error: “Double register of key: ‘vm-XXX’ and name: ”
Date Published:6/19/2018

VMware vCloud Availability for vCloud Director
Date Published:6/18/2018

VMware vCloud Director for Service Provider

Cannot connect to virtual machine console on vCloud Director 8.x
Date Published:6/17/2018

VMware View

Display autofit does not work properly with blast and HTML access when connecting to VDI installed View Agent 6.2.6.
Date Published:6/22/2018

VMware vRealize Suite Lifecycle Manager

Cannot enter details for User DN if LCM is upgraded from 1.0/1.1 with pre-integrated VMware Identity Manager (vIDM)
Date Published:6/18/2018

vRealize Operations Manager deployment fails when connecting to vIDM
Date Published:6/20/2018

Pre-check succeeds but vRealize Operations Manager deployment fails due to insufficient disk space
Date Published:6/20/2018

Resume request fails to load vRealize Automation 7.3 product details
Date Published:6/20/2018

VMware vSphere Replication

VAMI page not accessible after upgrading to vSphere Replication 6.5.1.3
Date Published:6/19/2018

New KB articles published for week ending 17th June 2018

Datacenter Products

VMware response to CVE-2018-3665 (LazyFP)
Date Published:6/15/2018

VMware App Volumes

Unable to view the status of Trend Micro Deep Security Notification when writable volumes are attached to the machine
Date Published:6/12/2018

VMware Horizon

Unmatched Base Image is shown in View Composer Settings in Machines in View Administrator
Date Published:6/13/2018

VMware NSX for vSphere

Viewing logical switches in the vSphere Web Client displays the error: “Internal server error has occurred”
Date Published:6/12/2018

VMware SDDC Manager

Workload domain creation fails on the vCenter: Configure LACP on VDS task in VMware Cloud Foundation 2.3.2 environments
Date Published:6/11/2018

VMware Validated Design

TCS Agile SDI on VMware Validated Design 4.2
Date Published:6/12/2018

VMware vCenter Server

Upgrading vCenter Server 6.x fails with the error “A problem occurred while getting data from the source vCenter Server”
Date Published:6/16/2018

VMware vCloud Availability for vCloud Director

Replicated VMs have no network after configuring a to-the-cloud replication with vCloud Availability for vCloud Director
Date Published:6/13/2018

Stale vRCS node records are visible when querying vRCS node information from the vCloud Availability for vCloud Director API
Date Published:6/12/2018

VMware vRealize Business for Cloud Standard

vRBC support for vRealize Operations Manager 6.7
Date Published:6/12/2018

Unregistering vRBC services from vRA
Date Published:6/13/2018

VMware vSphere Storage Appliance

vMSC Solutions with Inspur MCS InMetro
Date Published:6/14/2018