Home > Blogs > VMware Support Insider

How to import an Oracle VirtualBox virtual machine into VMware Fusion, Workstation or Player

Did you know that it is possible to bring virtual machines running in Oracle VirtualBox over into VMware’s virtualization software? As more and more customers are making the transition, we get asked over and over how to move the VMs over.

This video discusses and demonstrates how to import an Oracle VirtualBox virtual machine into VMware Fusion, Workstation or Player.

To import a virtual machine running in Oracle VirtualBox, you must export the virtual machine from VirtualBox to an Open Virtualization Format Archive (.ova file) and then import this file to VMware Fusion, Workstation, or Player.

For additional information, see VMware Knowledge Base article Importing a virtual machine running in an Oracle VirtualBox to VMware Fusion, Workstation, or Player (2053864).

Scheduled My VMware Maintenance

MaintenanceMy VMware will be undergoing a scheduled system maintenance on Saturday, April 11th, 2015.  During the time indicated below, you will not be able to place orders or download products.  myLearn login and class registrations will also be restricted.

Begin: 02.00 PM PDT on Saturday, April 11 2015

End:    08.00:PM PDT on Saturday, April 11 2015

We apologize for any inconvenience this creates.

KBTV Webinars – Introduction to vRealize Business Standard, Advanced and Enterprise editions

This video is the fourth installment in a new series of free Webinars in which our Technical Support staff members present on various topics across a wide range of VMware’s product portfolio.

The title for this presentation is Introduction to vRealize Business Standard, Advanced and Enterprise editions  and it provides an overview of the various versions/editions of vRealize Business that are available, what their purpose is and what you can do with them.

This presentation was originally broadcast live on Thursday 19th March 2015.

Note: This video is roughly 27 minutes in length so it would be best to book out some time from your calendar so that you can watch it in its entirety and take in all of the valuable information is available.

To see the details of upcoming webinars in this series, see the Support Insider Blog post at New Free Webinars.

Refresh: Top 20 Horizon with View KB articles

announcementToday we have refreshed our top 20 list of VMware View specific KBs. Some have dropped off the list while others are now trending upward.  Have a look and see if you are encountering any of these issues in View.

 

  1. Manually deleting linked clones or stale virtual desktop entries from the View Composer database in VMware View Manager and Horizon View (2015112)
  2. Pool settings are not saved, new pools cannot be created, and vCenter Server tasks are not processed in a Horizon View environment (2082413)
  3. Generating and importing a signed SSL certificate into VMware Horizon View 5.1/5.2/5.3/6.0 using Microsoft Certreq (2032400)
  4. The time stamp on a snapshot image does not update automatically in VMware Horizon View (2074301)
  5. Network connectivity requirements for VMware View Manager 4.5 and later (1027217)
  6. Manually deleting replica virtual machines in VMware Horizon View 5.x (1008704)
  7. Connecting to the View ADAM Database (2012377)
  8. VMware Horizon View Best Practices (1020305)
  9. Forcing replication between ADAM databases (1021805)
  10. Restart order of the View environment to clear ADLDS (ADAM) synchronization in View 4.5, 4.6, 5.0, and 5.1 (2068381)
  11. Provisioning View desktops fails due to customization timeout errors (2007319)
  12. Generating a Horizon View SSL certificate request using the Microsoft Management Console (MMC) Certificates snap-in (2068666)
  13. Legacy applications fail to start with the VMware View 6.0.x agent installed (2091845)
  14. Troubleshooting a black screen when logging into a Horizon View virtual desktop using PCoIP (1028332)
  15. Resolving licensing errors when deploying virtual Office to a system with Office installed natively (2107369)
  16. Troubleshooting SSL certificate issues in VMware Horizon View 5.1 and later (2082408)
  17. The Event database performance in VMware View 6.0.x is extremely slow (2094580)
  18. Configuring USB device filters and redirecting Human Interface Devices (HIDs) in View Client (1011600)
  19. Finding and removing unused replica virtual machines in the VMware Horizon View (2009844)
  20. PCoIP Disconnection Codes (2012101)

Top 20 Articles for March 2015

Here is our Top 20 KB list for March 2015. This list is ranked by the number of times a VMware Support Request was resolved by following the steps in a published Knowledge Base article.

1. VMware ESXi 5.x host experiences a purple diagnostic screen mentioning E1000PollRxRing and E1000DevRx (2059053)

2. ESXi host cannot initiate vMotion or enable services and reports the error: Heap globalCartel-1 already at its maximum size.Cannot expand (2085618)

3. Installing async drivers on VMware ESXi 5.x and ESXi 6.0.x (2005205)

4. Correlating VMware products build numbers to update levels (1014508)

5. Manually deleting linked clones or stale virtual desktop entries from the View Composer database in VMware View Manager and Horizon View (2015112)

6. Uninstalling and manually installing VMware Tools in VMware Fusion (1014522)

7. Installing VMware Tools in a Fusion virtual machine running Windows (1003417)

8. Troubleshooting Fusion virtual machine performance issues (1015676)

9. Purging old data from the database used by VMware vCenter Server (1025914)

10. Determining Network/Storage firmware and driver version in ESXi/ESX 4.x, ESXi 5.x and ESXi 6.x (1027206)

11. Installing Windows in a virtual machine using VMware Fusion Easy Install (1011677)

12. Re-pointing and re-registering VMware vCenter Server 5.1 / 5.5 and components (2033620)

13. Installing vCenter Server 5.5 best practices (2052334)

14. Commands to monitor snapshot deletion in VMware ESXi/ESX (1007566)

15. Upgrading to vCenter Server 5.5 best practices (2053132)

16. Resetting the VMware vCenter Server 5.x Inventory Service database (2042200)

17. Installing or upgrading to ESXi 5.5 best practices (2052329)

18. Investigating virtual machine file locks on ESXi/ESX (10051)

19. Troubleshooting networking and internet connection issues in VMware Fusion (1016466)

20. Unmounting a LUN or detaching a datastore/storage device from multiple VMware ESXi 5.x/6.0 hosts (2004605)

vCloud Director Design and Scale – KBTV Webinars

This video is the third in a new series of free Webinars in which our Technical Support staff members present on various topics across a wide range of VMware’s product portfolio.

The title for this presentation is vCloud Director – Design and Scale and it dives into some best practices and recommendations as to how you can design your vCloud Director product infrastructure and how best to scale it out.

This presentation was originally broadcast live on Thursday 12th March 2015.

Note: This webinar is roughly 1 hour in length so it would be best to book out some time from your calendar so that you can watch it in its entirety and take in all of the valuable information is available.

To see the details of upcoming webinars in this series, see the Support Insider Blog post at New Free Webinars.

Access Denied – You don’t have permission to access …

We’ve noticed a number of you who are encountering an error when attempting to access the VMware Knowledgebase, whether it be the main landing page, or a specific article in the KB. You see something like:

Access Denied – You don’t have permission to access “http://kb.vmware.com/” on this server.

We are aware of the problem and are investigating the issue on our servers, but in the meantime we want everyone to know the work-around. Go into the menu of the browser you are using and clear both the cookies and the cache.  Then reload the KB URL – it should then work.

We apologize for this inconvenience.

VMware Thinclient FAQ

VMware ThinclientWhat are zero clients and thin clients you ask? No, they’re not skinny customers, they are hardware devices which rely on the server to do most of the work while they serve merely to deliver input and output back and forth for the user.

Our research tells us many of you are wondering about zero clients and thin clients; their differences and function. Read on as we explain your client options for VMware Horizon View.

What’s the difference between a thin client, thick client, and a zero client?

Zero clients have no local storage, operating system or CPU, just a chip that decodes PCoIP at the hardware level and renders the pixels onto the user’s display. Benefits of a zero client include highly efficient energy use, and next to no device management – just configure and deploy.

Thin clients are similar to zero clients on the outside, but contain a CPU, memory, storage and an operating system to make them run.

A thick client would be a regular laptop or desktop, running a standard OS and the software client. These clients of course are the most expensive to run and maintain.

Why would I want a thin or zero client?

  • Extremely efficient energy use.
  • Huge cost savings vs purchasing thick clients.
  • Ease of deployment and management.
  • No data is stored on device so perfect for secure environments.

What are the advantages and disadvantages of these types of clients?

Zero Client

+ Less overhead and maintenance.
- Can be protocol specific, so if you change infrastructures you may need new devices.
- USB devices may become more complicated to use.

Thin Client

+ VPN connectivity options.
+ More supportability for USB devices.
- More software updates than a zero client, but less than a thick client.

What other connection options are out there?

Windows software client

VMware Horizon Client for Windows makes it easy to access your Windows virtual desktop with the best possible user experience on the Local Area Network (LAN) or across a Wide Area Network (WAN).

  • Support for Windows 8 and 8.1 (with Updates) and Windows 7 systems – With Horizon Client 3.3, support for Windows XP and Windows Vista has been discontinued. See What’s New.
  • Unmatched performance – The adaptive capabilities of the PCoIP display protocol are optimized to deliver the best user experience, even over low-bandwidth and high-latency connections. Your desktop is fast and responsive regardless of where you are.
  • Simple connectivity – Horizon Client for Windows is tightly integrated with VMware Horizon 6 for simple setup and connectivity.
  • Secure from any location – At your desk or away from the office, your data is delivered securely to you wherever you are. SSL/TLS encryption is always used to protect user credentials, and enhanced certificate checking is performed on the client. Horizon Client for Windows also supports optional RADIUS and RSA SecurID authentication.

Mac software client

Horizon Client for Mac OS X makes it easy to access your Windows-based remote desktop or application from your Mac with the best possible user experience on the Local Area Network (LAN) or across a Wide Area Network (WAN).

  • Support for Mac OS X Snow Leopard (10.6.8), Mac OS X Lion (10.7), Mac OS X Mountain Lion (10.8), Mac OS X Mavericks (10.9), and Mac OS X Yosemite (10.10) – Use a 64-bit Intel-based Mac to work on your Windows-based remote desktop or application.
  • Unmatched performance – The adaptive capabilities of the PCoIP display protocol are optimized to deliver the best user experience, even over low-bandwidth and high-latency connections. Your remote desktop or application is fast and responsive regardless of where you are.
  • Simple connectivity – Horizon Client for Mac OS X is tightly integrated with View for simple setup and connectivity. Quickly reconnect to your remote desktop or application by selecting from up to eight View server shortcuts in Horizon Client.
  • Secure from any location – At your desk or away from the office, your data is delivered securely to you wherever you are. Enhanced certificate checking is performed on the client. Horizon Client for Mac OS X also supports optional RADIUS and RSA SecurID authentication. (RADIUS support was added with VMware View 5.1 and Horizon Client for Mac OS X 1.5 or later.)

Linux software client

VMware Horizon Client for Linux makes it easy to access your Windows virtual desktop from a supported Linux system with the best possible user experience on the Local Area Network (LAN) or across a Wide Area Network (WAN).

  • Support for Ubuntu 12.04 or 14.04, Red Hat Enterprise Linux (RHEL) 6.5, SUSE Linux Enterprise Desktop (SLED) 11 SP3, and CentOS 6.5 – The Horizon Client 3.2 installer provides support for these operating systems.
  • Unmatched performance – The adaptive capabilities of the PCoIP display protocol are optimized to deliver the best user experience, even over low-bandwidth and high-latency connections. Your desktop is fast and responsive regardless of where you are.
  • Simple connectivity – Horizon Client for Linux is tightly integrated with VMware Horizon for simple setup and connectivity.
  • Secure from any location – At your desk or away from the office, your data is delivered securely to you wherever you are. Enhanced certificate checking is performed on the client. Horizon Client for Linux also supports optional RADIUS and RSA SecurID authentication.

HTML Access

HTML Access makes it easy to access your Windows virtual desktop from an HTML 5-based browser; no need to install any software.

  • Access View desktops from device platforms where no native client is available, or from any computer on which you do not want to install software. You can also select HTML Access from a VMware Workspace Catalog.
  • HTML Access is tightly integrated with VMware Horizon 6 for simple setup and connectivity. Open a browser, enter a server URL, and log in to see a list of available View desktops.
  • At your desk or away from the office, your data is always secure. Enhanced certificate checking is performed on the client. HTML Access also supports optional RADIUS and RSA SecurID authentication.

vSphere 6.0 is here! – KBs you need to know about

vSphere 6.0 has been released for all to download. We’re sure vSphere users are all eager to install a copy and start kicking the tires, and we’re just as eager to see that you get started on the right foot. With this in mind, we have created the following list of Knowledge Base articles that are brand new, or have been updated for vSphere 6. You’ll notice lots of how-to KBs here.

ESXi\Hypervisor

Devices deprecated and unsupported in ESXi 6.0 (2087970)

Update sequence for vSphere 6.0 and its compatible VMware products (2109760)

ESXi/ESX hosts and compatible virtual machine hardware versions list (2007240)

Troubleshooting native drivers in ESXi 5.5 or later (2044993)

Methods for upgrading to ESXi 6.0 (2109711)

Methods of installing ESXi 6.0 (2109708)

Installing or upgrading to ESXi 6.0 best practices (2109712)

Installing async drivers on VMware ESXi 5.x and ESXi 6.0.x (2005205)

vSphere\vCenter Server

Important Information before upgrading to vSphere 6.0 (2110293)

List of recommended topologies for vSphere 6.0.x (2108548)

Methods for upgrading to ESXi 6.0 (2109711)

Methods of installing ESXi 6.0 (2109708)

Installing or upgrading to ESXi 6.0 best practices (2109712)

Installing async drivers on VMware ESXi 5.x and ESXi 6.0.x (2005205)

Devices deprecated and unsupported in ESXi 6.0 (2087970)

Minimum requirements for the VMware vCenter Server 6.x Appliance (2106572)

Stopping, starting, or restarting VMware vCenter Server 6.0 services (2109881)

vCenter Server

Upgrading to vCenter Server 5.5 best practices (2109772)

Installing vCenter Server 6.0 Best Practices (2107948)

Methods for installing vCenter Server 5.5 (2053142)

Upgrading to vCenter Server 6.0 without migrating SQL database to vPostgres (2109321)

Upgrading to VMware vCenter Server 6.0 with an embedded Platform Services Controller from vCenter Server 5.5 installed using the simple install method (2109559)

Upgrading VMware vCenter Single Sign-on 5.5 to a VMware vCenter Server 6.0 Platform Services Controller 6.0 (2109560)

Upgrading VMware vCenter Server 5.5 to vCenter Server 6.0 with an external Platform Services Controller (2109562)

vSphere with Operations Management Support Center

VMware vSphere and vSphere with Operations Management 6.x Licensing and Compatibility FAQ (2107528)

End of Availability and End of Support Life for VMware vCloud Director 5.1 Standalone (2057589)

Unable to connect to vRealize Operations appliance (2000208)

Active Directory account locks out due to repeated failed login attempts from vCenter Server (2001703)

Collecting diagnostic information for VMware vRealize Operations Enterprise 1.0 and VMware vRealize Operations Standalone 5.x (2006599)

VSAN

Collecting diagnostic information for VMware products (1008524)

Configuring Virtual SAN VMkernel networking (2058368)

Enabling or disabling a Virtual SAN cluster (2058322)

vSphere 6. Virtual SAN requirements (2106708)

Adding a host back to a Virtual SAN cluster after an ESXi host rebuild (2059091)

Requirements and considerations for the deployment of VMware Virtual SAN (VSAN) (2068911)

Migration from vSphere Storage Appliance (VSA) to VMware Virtual SAN (VSAN) (2068923)

SRM

Collecting diagnostic information for Site Recovery Manager (1009253)

Requirements when using trusted certificates with VMware Site Recovery Manager 1.0.x/4.0.x/4.1.x/5.x (1008426)

Operational Limits for Site Recovery Manager 6.0 (2105500)

How Site Recovery Manager Handles Storage DRS Tagging (2108196)

Setting up VMware vCenter Site Recovery Manager with Partner Storage Arrays (1014610)

Network Ports for Site Recovery Manager 6.0 (2103394)

VMware vRealize

Uninstalling a plug-in from VMware vRealize Orchestrator (formerly known as VMware vCenter Orchestrator) (2064575)

Working with vRealize Orchestrator over SSL connection (2007032)

Deploying and using the SSL Certificate Automation Tool 5.5 (2057340)

VMware vRealize Orchestrator times out with the error: Timeout, unable to get property name’ (2007423)

VMware vRealize Orchestrator 5.1 login to vCenter Server fails with the error: Unexpected status code: 400 (2042461)

VMware Virtual Appliances and customizations to operating system and included packages (2090839)

How to install the vCenter Server 6.0 Platform Services Controller on a Windows machine

Our second video today will discuss and demonstrate How to install the vCenter Server 6.0 Platform Services Controller on a Windows machine and also How to install an additional vCenter Server 6.0 Platform Services Controller on a Windows machine.

For additional information, see VMware Knowledge Base article Installing the VMware vCenter Server 6.0 Platform Services Controller on a Windows machine (2108801).