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Top 20 vSAN Articles June 2018

  1. Component metadata health check fails with invalid state error
  2. Best practices for vSAN implementations using Dell PERC H730 or FD332-PERC storage controllers
  3. Status of TLSv1.1/1.2 Enablement and TLSv1.0 Disablement across VMware products
  4. Replacing SSD disk on a vSAN cluster
  5. The ramdisk ‘vsantraces’ is full
  6. “The ramdisk “vsantraces” is full” error reports in vSAN logging
  7. On vSAN 6.6 and 6.6.1 cluster, Testing health check fails randomly
  8. VMware vSAN 6.2 on disk upgrade fails due to CBT enabled virtual disks
  9. vSAN CLOMD daemon may fail when trying to repair objects with 0 byte components
  10. Diskgroups fail to mount due to heap exhaustion
  11. “Host cannot communicate with all other nodes in vSAN enabled cluster” error
  12. vSAN Unassociated Object Handling – A Methodology
  13. “Virtual SAN Disk Balance” warning alarm during vSAN health check
  14. Certification of Dell PERC H730 and FD332-PERC Controllers with vSAN 6.x
  15. vCenter Server 6.0 Update 2 displays on non-vSAN enabled ESXi hosts displays the message: Retrieve a ticket to register the vSAN VASA Provider
  16. Initializing vSAN during boot takes a longer time
  17. Virtual Machine with more than 64GB memory fails to Storage vMotion to vSAN cluster
  18. Placing host into maintenance mode with ‘Full data migration’ option fails
  19. vSAN performance diagnostics reports: “vSAN is experiencing congestion in one or more disk group(s)”
  20. Cannot view or add vSAN Storage Providers in the vSphere Web Client

Top 20 NSX Articles June 2018

  1. Virtual machine in ESXi is unresponsive with a non-paged pool memory leak
  2. VMs running on ESXi 5.5 with vShield endpoint activated fails during snapshot operations
  3. Performing vMotion or powering on a virtual machine being protected by vShield Endpoint fails
  4. When using VMware vShield App Firewall, virtual machines fail to connect to the vSwitch/vDS/network with the error: Failed to connect virtual device Ethernet0
  5. “The pending transaction requires xxx MB free space” error when installing VIBs
  6. Installing VMware vShield App fails with the error: Previous installation of host services encountered an error
  7. ESXi 5.5 and 6.0 hosts fail with a PSOD: VMCIEventDelayedDispatchCB@com
  8. Systems running MOVE Agentless 3.0 on ESXi 5.5 suffer performance issues or become unresponsive
  9. ESX/ESXi 4.1 Update 2 host with vShield Endpoint 1.0 installed fails with a purple diagnostic screen mentioning VFileFilterReconnectWork
  10. Degraded Windows network file copy performance after full ESXi 5 VMware Tools installation
  11. Status of TLSv1.1/1.2 Enablement and TLSv1.0 Disablement across VMware products
  12. Windows virtual machines using the vShield Endpoint TDI Manager or NSX Network Introspection Driver (vnetflt.sys) driver fails with a blue diagnostic screen
  13. Network connectivity issues after upgrade in NSX/VCNS environment
  14. Slow VMs after upgrading VMware Tools in NSX and vCloud Networking and Security
  15. vShield Manager appliance system disk is full in VMware vCloud Networking and Security 5.5.x
  16. NSX Controller disconnected or isolates intermittently
  17. Duplicate VTEPs in ESXi hosts after rebooting vCenter Server
  18. NSX is unavailable from the vSphere Web Client Plug-in
  19. After upgrading to VMware ESXi 5.5 Patch Release ESXi550-201504002, virtual machines using VMware NSX for vSphere 6.x or Cisco Nexus 1000v are unable to communicate across hosts
  20. Guest Introspection memory usage spikes to 90+% or you see the error: “Lost communication with ESX module” in NSX-V 6.2.x and 6.3.x

Top 20 vSphere Articles June 2018

  1. “The transaction log for database ‘VIM_VCDB’ is full” error on a Microsoft SQL DB server
  2. ESXi 5.5 Update 3b and later hosts are not manageable after an upgrade
  3. “Host IPMI system event log status” alarm in vCenter Server
  4. Determining where growth is occurring in the vCenter Server database
  5. ESXi host disconnects intermittently from vCenter Server
  6. Troubleshooting the vCenter Server service
  7. Investigating the health of a vCenter Server database
  8. Required VMware vCenter Converter ports
  9. The vpxd process becomes unresponsive after upgrading to vCenter Server 5.5/6.0
  10. Storage vMotion migration fails with the error: The method is disabled by ‘SYMC-INCR dd-mm-yyyy hh:mm’
  11. Troubleshooting checklist for VMware Converter
  12. vCenter Server 5.5 fails to start after reboot with the error: Unable to create SSO facade: Invalid response code: 404 Not Found
  13. Unable to log in to the root account of vCenter Server Appliance
  14. Upgrading to VMware Tools 5.1 reports the message: Error in the RPC receive loop: RpcIn: Unable to send
  15. ESXi hosts fail to mount VMFS5 volumes that are formatted with ATS-only capabilities
  16. After making a change or restarting vCenter Single Sign-On server system, vCenter Server 5.1.x fails to start
  17. could not open/create change tracking files? error when powering on VM
  18. Failed to verify the SSL certificate” after upgrading to vCenter Server 5.5 U1 or later
  19. vCenter Server 5.x fails to start with the error: Failed to add LDAP entry
  20. Enabling the Update Manager plug-in fails with the error: database unavailable or has network problems

New KB articles published for week ending 8th July 2018

VMware NSX-T Data Center

PSC 6.7 HA configuration for Resource vCenter Server with NSX-T Load Balancer
Date Published:7/6/2018

VMware NSX for vSphere

PSC 6.7 HA configuration for Management vCenter Server (Green Field deployment) with NSX-T Load Balancer
Date Published:7/7/2018

NSX Manager’s dashboard reports “NSX component NSX Replicator is Unable to retrieve status”
Date Published:7/2/2018

VMware SDDC Manager

Failed or non-responsive NSX Controller VMs can safely be destroyed and redeployed via Web Client with no harm to VMware Cloud Foundation
Date Published:7/3/2018

The VMware Cloud Foundation 2.3.2 health check reports the Uplink port connection status as RED when a custom L3 uplink configuration is used.
Date Published:7/3/2018

Cumulus 3.3 or later causes Network Issues due to the Reserved VLAN Range on the Management Switch in VMware Cloud Foundation 2.3.x
Date Published:7/3/2018

VMware Cloud Foundation components certificates replacement
Date Published:7/4/2018

VMware vCenter Lifecycle Manager

Update check with a default repository type displays the same build information as the previous repository URL check when upgrading from vRealize Suite Lifecycle Manager 1.0
Date Published:7/5/2018

vROPS cluster is not accessible after reverting the snapshot of vROPS taken by LCM
Date Published:7/5/2018

VMware vCloud Availability for Cloud-to-Cloud DR

Protecting vApps to a Storage Policy backed by a datastore cluster fails in vCloud Availability for Cloud-to-Cloud DR 1.0
Date Published:7/6/2018

VMware vRealize Operations Manager

Manual Configuration of liagent.ini on Remote Collector nodes in vRealize Operations Manager 6.7
Date Published:7/7/2018

VMware vRealize Suite Lifecycle Manager

Prerequisites for upgrading vRSLCM from version 1.2 to 1.3
Date Published:7/3/2018

VMware vSphere ESXi

Host Loosing NFS datastore when renamed existing NFS and presented new Share with the old name of an existing share
Date Published:7/5/2018

VMware vSphere Integrated Containers

VIC 1.4.x Could not find any VIC appliance VM
Date Published:7/5/2018

New KB articles published for week ending 1st July 2018

VMware SDDC Manager

Deployment of a vRealize product in VMware Cloud Foundation fails when another vRealize product is not successfully installed
Published Date:6/26/2018

VMware Unified Access Gateway

User sessions are disconnected through VMware Unified Access Gateway when the configuration settings are changed with the UAG Admin UI
Date Published:6/29/2018

VMware vCenter Server Appliance

vCenter Fails to Start with the Error: insert or update on table “vpx_sn_config_info” violates foreign key constraint “fk_v_sn_config_info_ref_vpx_sn”;
Date Published:6/30/2018

VMware vRealize Log Insight

Logs are not sent to vRealize Log Insight after vRealize Operations 6.7 upgrade
Date Published:6/25/2018

VMware vCloud Availability for vCloud Director

Unable to connect to vCloud Director as a Cloud Provider using vSphere Replication 6.0 with vCloud Availability for vCloud Director
Date Published:6/27/2018

New KB articles published for week ending 24th June 2018

VMware Horizon

Horizon 7.5 JMP server installation may write SQL username and password to a log file
Published Date:6/20/2018

VMware SDDC Manager

Network port requirements for VMware Cloud Foundation for Service Providers
Date Published:6/19/2018

How to manually repopulate the /backup partition of the sddc-manager-utility VM with NSX and node/host backup data on VMware Cloud Foundation
Date Published:6/18/2018

VMware Site Recovery Manager

Unable to modify/repair/uninstall SRM service 6.1
Date Published:6/19/2018

VMware vCenter Lifecycle Manager

vRealize Operations Manager UI access from vIDM app catalogue displays a 404 error
Date Published:6/20/2018

Unable to perform snapshot/upgrade of imported environment when the VM imported has a hostname
Date Published:6/20/2018

Creating a snapshot of a vRealize Suite product from vRealize Suite Lifecycle Manager might fail
Date Published:6/20/2018

VMware vCenter Server Appliance

VPXD stops responding and reports error: “Double register of key: ‘vm-XXX’ and name: ”
Date Published:6/19/2018

VMware vCloud Availability for vCloud Director
Date Published:6/18/2018

VMware vCloud Director for Service Provider

Cannot connect to virtual machine console on vCloud Director 8.x
Date Published:6/17/2018

VMware View

Display autofit does not work properly with blast and HTML access when connecting to VDI installed View Agent 6.2.6.
Date Published:6/22/2018

VMware vRealize Suite Lifecycle Manager

Cannot enter details for User DN if LCM is upgraded from 1.0/1.1 with pre-integrated VMware Identity Manager (vIDM)
Date Published:6/18/2018

vRealize Operations Manager deployment fails when connecting to vIDM
Date Published:6/20/2018

Pre-check succeeds but vRealize Operations Manager deployment fails due to insufficient disk space
Date Published:6/20/2018

Resume request fails to load vRealize Automation 7.3 product details
Date Published:6/20/2018

VMware vSphere Replication

VAMI page not accessible after upgrading to vSphere Replication 6.5.1.3
Date Published:6/19/2018

New KB articles published for week ending 17th June 2018

Datacenter Products

VMware response to CVE-2018-3665 (LazyFP)
Date Published:6/15/2018

VMware App Volumes

Unable to view the status of Trend Micro Deep Security Notification when writable volumes are attached to the machine
Date Published:6/12/2018

VMware Horizon

Unmatched Base Image is shown in View Composer Settings in Machines in View Administrator
Date Published:6/13/2018

VMware NSX for vSphere

Viewing logical switches in the vSphere Web Client displays the error: “Internal server error has occurred”
Date Published:6/12/2018

VMware SDDC Manager

Workload domain creation fails on the vCenter: Configure LACP on VDS task in VMware Cloud Foundation 2.3.2 environments
Date Published:6/11/2018

VMware Validated Design

TCS Agile SDI on VMware Validated Design 4.2
Date Published:6/12/2018

VMware vCenter Server

Upgrading vCenter Server 6.x fails with the error “A problem occurred while getting data from the source vCenter Server”
Date Published:6/16/2018

VMware vCloud Availability for vCloud Director

Replicated VMs have no network after configuring a to-the-cloud replication with vCloud Availability for vCloud Director
Date Published:6/13/2018

Stale vRCS node records are visible when querying vRCS node information from the vCloud Availability for vCloud Director API
Date Published:6/12/2018

VMware vRealize Business for Cloud Standard

vRBC support for vRealize Operations Manager 6.7
Date Published:6/12/2018

Unregistering vRBC services from vRA
Date Published:6/13/2018

VMware vSphere Storage Appliance

vMSC Solutions with Inspur MCS InMetro
Date Published:6/14/2018

Proactively Identifying Potential Risk with VMware Skyline

As part of our goal to continuously improve the customer support experience, Technical Support Engineers (TSEs) can now interactively view the proactive findings and recommendations delivered to customers today within the Skyline Operational Summary Report (OSR). Additionally, within the findings and recommendations, TSEs can view customer environment inventory information along with all Support Requests (SRs) for the particular customer they are assisting. All of this together enables Global Support Services (GSS) to better help our customers. These new capabilities are only available to those customers who have adopted VMware Skyline.

VMware Skyline is available globally to Premier Services customers along with a select number of Production Support customers. If you are interested in receiving proactive support from VMware, show your interest by signing-up for the Managed Access Program. We will continue to invite customers from the Managed Access Program as we scale proactive support services. Additionally, you can ask your VMware Account Team for information about how we’re radically transforming the customer support experience.

Going Beyond Break/Fix

When the circumstances exist that a SR is needed to troubleshoot an issue, TSEs will help the customer resolve the issue. Additionally, they can now review the customer’s proactive findings and recommendations as part of the SR process.

Perhaps the customer experienced an issue that was discovered by Skyline. In that instance, the TSE can immediately assist the customer with determining how many additional objects could be impacted by the same issue. TSEs can now help answer the question, how many more objects could be impacted by the same issue. Furthermore, the recommendation to resolve the issue has already been found, helping expedite the resolution of the issue across all impacted and potentially impacted objects.

Or, if a customer experiences an issue that requires a patch or update, the TSE can review the proactive findings and recommendations to determine if the patch or update required to resolve the original issue, could also resolve additional potential issues. This is not always the case, however, with more information available to TSEs, the better enabled they are to help customers.

Interactive findings and recommendations

Finding Potential Issues

TSEs can now view customer proactive findings and recommendations within a SaaS-based web application. This allows for better search and filter capabilities of findings and recommendations. TSEs can sort by issue severity, quickly looking at all critical findings within a customer’s environment. Or, a TSE can filter for only network-related findings if assisting a customer with a network-related SR. All of this together better enables our TSEs to better serve our customers and assist them beyond just problem resolution.

Technical Support Engineers can sort by issue severity or filter by compute, network or storage

Conclusion

Today, customers who have adopted proactive support with VMware Skyline receive an OSR. Within the OSR, customers are proactively notified of potential risks within their environment. Additionally, recommendations are provided for how to remediate those potential risks. Now, TSEs have this same information at their fingertips and can help customers with understanding potential risk within their VMware environment.

These new enhanced support capabilities are only available to customers who are receiving proactive support with VMware Skyline. This is just one of many steps VMware is taking is radically transform the customer support experience. Additional information about VMware Skyline is below.

Additional Resources

 

New KB articles published for week ending 10th June 2018

VMware Cloud on AWS

Failed to add groups to the “CloudAdminGroup” during HLM
Date Published: 6/5/2018

Authenticity of the host’s ssl certificate is not verified
Date Published: 6/5/2018

VMware Horizon

Unable to login to Horizon Console or View Administrator using IP address
Date Published: 6/6/2018

Unable to enable/disable Connection Server when backup frequency is set to “Never”
Date Published: 6/8/2018

VMware Integrated OpenStack

VIO After upgrade from 3.1 to 4.x unable to manage volumes
Date Published: 6/5/2018

VIO Error in method invocation The requested availability zone is not available when importing VM
Date Published: 6/5/2018

VIO Bulk deleting of nova datastores
Date Published: 6/6/2018

VMware NSX for vSphere

Trend Micro Deep Security v 10.0 for NSX 6.2, 6.3 and 6.4
Date Published: 6/8/2018

VMware NSX-T Data Center

While upgrading the NSX Agents in the CSM, some of the instances may show a “Failed” status
Date Published: 6/4/2018

Host preparation fails in NSX-T with the error: “Invalid host thumbprint”
Date Published: 6/5/2018

UI trace flow debug issue with Centralized Service Port backed VM in NSX-T
Date Published: 6/6/2018

VMware SDDC Manager

VMware Cloud Foundation Workload Domain expansion fails at the Task “Configure new vCenters and ESXi hosts from workload domains in vRLI”
Date Published: 6/6/2018

VMware vCenter Site Recovery Manager

Running Reprotect or Recovery on PURE storage reports error “Failed to sync data on replica devices. A storage operation requested on unknown storage device ‘peer-xxxxxxxxxxxxxx'”
Date Published: 6/4/2018

VMware vRealize Network Insight

VRNI 3.X unable to see the physical Dell switches
Date Published: 6/4/2018

vRealize Operations Manager

Modifying DNS of vRealize Operations Manager vAPP using vami_config_net, will not generate correct resolve.conf
Date Published: 6/7/2018

VMware vSAN

vSAN Controller health check warning for Intel VMD controllers
Date Published: 6/4/2018

Ensure data accessibility is always used before vSAN host entering maintenance mode when using Host Client
Date Published: 6/7/2018

VMware vSphere ESXi

Hostd process crashes repeatedly on ESXi host with a virtual distributed switch
Date Published: 6/5/2018

Top 20 vSAN articles for May 2018

  1. Component metadata health check fails with invalid state error
  2. “Host cannot communicate with all other nodes in vSAN enabled cluster” error
  3. vCenter Server 6.0 Update 2 displays on non-vSAN enabled ESXi hosts displays the message: Retrieve a ticket to register the vSAN VASA Provider
  4. Status of TLSv1.1/1.2 Enablement and TLSv1.0 Disablement across VMware products
  5. The ramdisk ‘vsantraces’ is full
  6. Cannot view or add vSAN Storage Providers in the vSphere Web Client
  7. Certification of Dell PERC H730 and FD332-PERC Controllers with vSAN 6.x
  8. Best practices for vSAN implementations using Dell PERC H730 or FD332-PERC storage controllers
  9. “An error occurred while consolidating disks: msg.disklib.NOSPACE” in vSAN
  10. ESXi host in a vSAN cluster reports a warning alarm: Host vendor provider registration
  11. vSAN host may encounter a purple diagnostic screen during performance statistics updates
  12. Creating or editing a virtual machine Storage Policy to correct a missing vSAN VASA provider fails
  13. VMware vSAN 6.2 on disk upgrade fails due to CBT enabled virtual disks
  14. vSAN Build Recommendation Engine Health fails
  15. Unexpected status code: 503? error in vSAN health check plug-in
  16. vSAN disk components are marked ABSENT after enabling CBT
  17. vSAN 6.2 hybrid disk group performance degradation
  18. “Unable to register file system <UUID> for APD timeout notifications: Inappropriate ioctl for device” message in vSAN
  19. Local Disks goes into Permanent Device Loss (PDL) state with inbox drivers for mpt2sas
  20. VMware vSAN datastore not listed as a matching datastore when creating a storage-based policy