[Q&A] In Uncertain Times, Securing Financial Services Workforce Productivity and Easing Customer Minds is Top of Mind

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Public health and transportation, food distribution, security services, and financial services are among the critical infrastructure essential to a functioning society and economy. In times of uncertainty such as the current Covid-19 crisis,financial institutions have to remain available to securely serve customers. That puts pressure on financial services IT professionals to not only keep services Read more...

Retail CIO Success Now Defined by Earnings, Not Operational Excellence

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The line between CIOs and other C-Suite executives in the retail sector is rapidly blurring. Traditionally, the retail IT department was a cost center, responsible for supporting marketing, finance, and supply-chain operations. In many cases, IT was mostly concerned about managing third- party vendors to automate and minimize the cost of back-office functions. Now all Read more...

Forbes Insight CIO Study, The Vision Quest of Financial Services CIOs

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CIOs of leading financial services organizations have moved well beyond responsibility for operational excellence alone. And many have already begun boosting qualities and capabilities to ensure they’re prepared to be an effective Financial Services CIO of 2025. Vision is what counts today. Because of it, financial services CIOs are expected to be business luminariesfirst, technologists Read more...

Are Coffee and Banking the Next Peanut Butter and Jelly?

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“It’s amazing, and it’s in Miami.” That’s how my colleague began to describe her first Capital One Cafe experience experience over the holidays. “It’s a bank that’s a coffee shop. No, it’s a coffee shop that’s a bank!” she marveled. I’ve written before about industry leaders’ shifting mindsets—from always on to always there. What my colleague Read more...

What Bank of America is Getting Right with Erica

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  Bank of America’s AI chatbot Erica is on a roll, up from 50K users to 3.5 million in less than six months! I was in the audience when Bank of America unveiled Erica at Money 20/20 in October 2016, and I was blown away by Erica’s potential to use AI, cognitive messaging, and predictive Read more...

Unlocking Economic Advantage with Blockchain in Financial Services

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The global financial services industry currently spends about $1.7 billion annually on distributed ledger technology, according to a recently published report from US researcher, Greenwich Associates, with spending on blockchain increasing year-on-year by almost 70%. We have been talking blockchain with a number of financial services thought leaders all around the world. It’s encouraging to Read more...

Connected Series: Digital Banking

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In July of 1804, the architect of the American financial system, Alexander Hamilton, was fatally wounded in a duel. Yet his legacy lives on and many more know of it thanks to the Broadway smash-hit “Hamilton.”   Now the industry that evolved from the model Hamilton proposed, revolutionary at the time and relatively unchanged for Read more...

Building Tomorrow Today: Financial Services Insights from VMworld 2018

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by Manasee Dash “The best way to predict the future is to create it.” That’s what management consultant Peter Drucker said, and what we found top financial services IT leaders worldwide ruminating on at VMworld 2018. Even as IT execs are managing day-to-day bank operations, they’re architecting the future foundations of their firms. And that’s Read more...

Tech for Good IS Happening in Industry

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I saw it, and I felt it. The “it” I’m referring to was a silent, yet collective “yes” in the audience that later seeped into VMworld 2018 conversations. It was the response to Pat Gelsinger’s words, seemingly an admonition from VMware’s CEO to all of us in attendance: “Tech as a force for good is Read more...

VMworld Industry Workshops Redux

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Back by popular demand, VMworld Industry Workshops featuring healthcare, financial services, government, and education digital transformation leaders will take place Sunday, August 26. Each pre-conference workshop offers a unique opportunity to hear peers describe their visionary perspectives and practical approaches to tough industry challenges. Organizations and agencies looking to improve engagement, empower employees, strengthen cybersecurity, Read more...