Ed Durbin is currently the Director Global Retail Industry Group for VMware and has more than 25 + years of experience in the retail industry. Durbin attributes his success to leveraging his passion and experience as a trusted business advisor for retailers investing in new retail technologies. Durbin’s passion and goal is to help retailers leverage the technologies needed to improve the customer and employee experience, improve sales, and focus on the challenges presented by current retail trends.
How many times have you sighed in frustration when a chatbot can’t figure out what you’re asking? How often have you replied angrily to a...
