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Monthly Archives: December 2015

Please, Sir, I Want Some More (Time)

OliverIf you have taken one of our labs at a large event like a VMworld, vForum, or VMUG, you may recall that we provide 90-minute lab sessions so that everyone has a chance to experience the labs. If nobody is waiting in line, users may continue their sessions by requesting a time extension from the lab staff before their lab session expires.

When we publish these labs via our online portal, we configure longer session times based on lab popularity, demand and the capacity we have available, but there is no lab staff constantly monitoring the online labs to handle realtime extension requests.

As I have outlined in other posts, our labs are designed to be consumed in small chunks, and most users spend less than an hour in the lab at a time. However, we receive a good deal of feedback from users who would prefer to sit for several hours at a time and work their way through an entire lab manual. We understand that different people work in different ways, so we are piloting a new self-service model for lab time extensions to address this request.

This feature enables our users to self-extend their lab time in 1 hour increments to continue working within the same lab environment for an extended period.

How Do I Use It?

Prior to running out of time in your lab, click on the Extend button under the lab title and the system will request an additional hour to be added to your lab session.

HOL-ExtendThat’s it!

Try it out and let us know what you think by joining the Time Extension thread in the HOL section of the VMware Communities.

Thanks for reading and enjoy your labs.