You may be reading this blog post (please, let somebody be reading this blog post) on your:
- work computer (this is research)
- tablet device while sitting having breakfast (assuming you’re single)
- cell phone while driving on a bus or a train
You may be using a browser, or a mobile app. Collectively, being able to access information when we want it, how we want it lets us use our time to its fullest potential – gathering knowledge, applying it to situations to accomplish goals. The device we use is whatever is most convenient for the task that you want to do, or just what we have to hand. It’s how everything is done now – right?
Not in the industry where split second informed decision making is more important than any other.
I started in the application virtualization industry 15 years ago. Even then, the message was about remote access to applications and information. So why then, 15 years later do so few doctors have always on anytime anywhere access to patient information? And no, a nurse describing symptoms or test results of over the phone does not count.
I get it, remote access to a paper chart was a fax machine – but we’ve been digital for a while now haven’t we? And yes, there are most certainly security concerns of what devices are accessing or storing protected health information (PHI). And there is certainly a generational shift in the attitude to and comfort with different mobile devices (Damn it Jim I’m a Doctor, not an IT guy!). And yes, healthcare IT is under a tremendous amount of pressure to deliver the projects that will meet Meaningful Use goals. But the benefits to patient care of always on access are self evident and the platform to deliver this same user experience – the one that we demand is available across all of our devices so we can see what a friend of a friend had for dinner last night – is available to healthcare.
Anytime anywhere access to PHI
VMware Workspace ONE unifies user, desktop and mobile management to enable a Digital Clinical Workspace that moves with care providers throughout their day. From the out of hours emergency call to the bedside consult, the Digital Clinical Workspace enables secure simple access to patient information from the right device for the right task at the right time.
Although healthcare is still dependent on Windows applications, there’s a huge amount of innovation taking place in mobile apps and mobile devices for both providers, and patients. When that emergency call comes in the Digital Clinical Workspace enables providers to securely access the right information from the right application be it Windows mobile or web, and from the right device. Whether they are in a deer hunting stand in Vermont (true story), on a family fishing day on a boat on a lake (true story) or in the parking lot having just left for the day (of course a true story). EMR vendors and startups alike are innovating for providers and patients re-examining clinical workflows and the equipment required – do I really need to push round a WOW or can I replace that with a small handheld device and a lightweight label printer?
Transforming the patient experience
Hang on. Did I say patients? Twice? Yes I did. CMS has tied reimbursement to HCAHPS scores with 2 percent being at risk by 2017. Patient engagement will be a big theme at HIMSS next week. Mobile devices and applications are being used to transform the patient experience. On Tuesday James Sturiano from Ohio Health and Frank Nydam from VMware will present on how Ohio Health are Using Mobile Apps to Create Active Patient Engagement. A mix of patient specific information through Epic MyChart Bedside and entertainment such as Netflix and Angry Birds is being used to alleviate the inevitable stress that comes with a hospital admission and start patients on their way to understanding their care to facilitate engagement and ultimately lower re-admission rates.
At the VMware booth (booth #2221) this year, we will be demonstrating how the Digital Clinical Workspace, enabled by Workspace ONE and vCloud for Healthcare is enabling leading healthcare organizations globally to mobilize healthcare in this transformation for both providers and patients. Together with partners including Dell, Imprivata, Clockwise MD and Gozio Health we will be demonstrating how the Workspace ONE platform goes beyond desktop virtualization providing the management, security and flexibility to deliver Windows, web and mobile applications to any device any where, helping healthcare organizations transform the cost, quality and delivery of patient care.