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Tag Archives: trouble ticket management

Weekly Links – January 15, 2013

Hello there, IT admins! Looks like most of the country is dealing with the same frigid weather front—even right here in the Bay Area (some of us could even seen our own breaths this morning—a huge deal for weather-sensitive Northern Californians, mind you).

Here are this week’s links to accompany your hot chocolate this morning:

Your New Guide to Higher Education IT (InformationWeek)

In IT, downtime chooses you (InfoWorld)

Massive espionage malware targeting governments undetected for 5 years (Ars Technica)

15 great IT telecommuting jobs (IT World)

Embrace the Inevitable Change that Comes with IT (IT Business Edge)

This week’s apropos of nothing image is an undated photo from the Upper East Side in New York City, circa 1909.

You can read our previous links round-ups here. And be sure to visit us here for more information on how we can help you better manage your IT infrastructure and for a 30 day free trial to VMware Go Pro.

Weekly Links – January 4, 2013

Another year has come and gone – here’s to a great 2013 for all of the readers of this blog!

Things we want to see in 2013:

  • More SMBs virtualizing their infrastructure, of course!
  • A follow up to this movie
  • The permanent inclusion of the McRib on McDonalds’ menu
  • A more pragmatic, less interventionist approach from incoming Secretary of State John Kerry

Things that we don’t want to see in 2013:

  • Clunky, on-premise IT management software
  • A follow-up to this song
  • Ben Stiller. Time to give things a rest, pal…
  • A global pandemic (best not to let our guard down even after surviving 12/21/12)

Enough ballyhooing, on to your links!

Amazon’s EC2 Outage: A Closer Look (InformationWeek)

A Lighter Look at Life in IT (IT Business Edge)

Chinese Dad Hires Virtual Assassins to Harass Game-Obsessed Son (The Next Web)

Why Windows To Go is perfect for BYOD (ITWorld)

Steve Jobs biopic hits theatres in April. Will you see it? (Ars Technica)

This week’s apropos of nothing image serves as a stark reminder as to why you should never work at a hospital in Alaska or northern Canada.

You can read our previous links round-ups here. Interested in a free 30 day trial of VMware Go Pro for patch management, IT management, virtualization and more? Click here.

 

 

Hoboken Consulting Group Virtualizes with VMware Go Pro, Saves Time and Money with Streamlined IT Management

Today, we want to share an interesting customer use case. Hoboken Consulting Group (HCG), a New Jersey-based management consulting firm, recently used VMware Go Pro to virtualize their physical infrastructure – a process that saved them a considerable amount of money and allowed them reduce their operating costs by over 80%.

They had previously been hampered by the cost and complexity of managing their physical infrastructure; as a smaller organization, they weren’t able to negotiate advantageous vendor terms with big tech companies (we won’t name names here…), nor did they have the requisite manpower needed to deploy and manage a physical infrastructure.

The Problem
Like many organizations in a similar position, they were interested in virtualizing their infrastructure to save time and money – but they lacked the necessary know-how – as well as a dedicated IT department – to do so quickly and efficiently.

In the meantime, HCG was struggling; they were losing bids to competitors. Just to gear up to submit a proposal, HCG often had to purchase and provision physical servers – incurring cost and risk with no guarantee of winning the bid. Proposals had to factor in the cost of business process management software, needed hardware and technicians’ to to travel and install the solution. Because of these factors, HCG bids typically took a month to prepare, and came in at a relatively high cost.

“We just couldn’t compete with the big consulting firms,” said Marlon Edwards, an IT architect at HCG. “We were investing in hardware and in consultants’ time, but we’d lose the bid to faster and cheaper competitors. We struggled to stay in business.”

The Solution
HCG saw virtualization as a way to break free of the backbreaking costs that they were incurring as a result of their physical IT infrastructure. After evaluating a number of virtualization solutions, they identified VMware as the best fit for their environment. Included with their purchase of VMware vSphere was a free trial for VMware Go, which Edwards decided to test out.

Edwards enjoyed the ease with which he could operate VMware Go Pro and cited its virtualization onboarding and ensuing management process as extremely helpful in getting HCG’s virtualized infrastructure up and running—and doing so quickly. According to Edwards, virtualizing with VMware has allowed HCG to reduce customer costs up to 80 percent.

“VMware kept us in business,” said Edwards. “We don’t have to buy physical servers anymore. That’s the bottom line; that’s what made us competitive. You just log on to VMware Go Pro and spin up images based on a template. It’s all automated. This allows people to start businesses a lot cheaper and faster, with better resources.”

Learn More!
Want to learn about how VMware Go Pro can help start your virtualization journey and better manage patching? Click here for a free 30 day trial.

Weekly Links – December 17, 2012

Happy “Most-of-Us-Won’t-Be-Working-Next-Monday” day, everybody! Seriously, though, it’s hard to believe that we’re just over a week from Christmas (and Channakuh is already upon us!).

Have you finished your holiday shopping yet? Started it, even? Yeah, us neither. Here’s to battling the riotous, crazed last-minute crowds at Macy’s this week. It will all be over soon enough.

FYI, we will be on hiatus next week – see everybody back here in 2013. In the meantime, happy holidays!

Your weekly links:

Six Ways IT Still Fails Business (InformationWeek)

The 2012 InfoWorld geek IQ test (InfoWorld)

Developer warns of critical vulnerability in many Samsung smart phones (Ars Technica)

Research: Agile developers rule the roost, experience trumps toolsets (GigaOM)

Google Maps for iOS Was Downloaded Over 10 Million Times in Its First 48 Hours After Launch (TechCrunch)

This week’s apropos of nothing image is dedicated to all of you who, at some point in life or another, have had to endure the dreaded “awkward family holiday photo.” Hang in there, at least you’re not these people (and if you are in fact this people: Godspeed).

You can read our previous links round-ups here. And be sure to visit us here for more information on how we can help you better manage your IT infrastructure.

 

 

Weekly Links – December 10, 2012

Another day, another dollar… Here’s to another week of the daily grind. Looking for a silver lining? We’re only 11 days from the apocalypse, if you trust the “end of days” crowd, that is (no folks, the Mayans did NOT predict the end of the world on December 21, 2012).

Which sounds better to you: another 20-30 years of managing trouble tickets for clueless colleagues, or floating in purgatory for the rest of eternity (it’s a trick question… they’re one in the same!).

Your weekly links:

Your key technology decisions for 2013 (InfoWorld)

Google Apps No Longer Free For Businesses (InformationWeek)

Worst security snafus of 2012 (ITWorld)

Online job boards don’t work – how big data can fix the problem (GigaOM)

Everyone gets new Twitter pages December 12 (The Next Web)

Now, on to this week’s apropos of nothing images… It’s a bird! It’s a plane! It’s—oh wait, it is a plane! Cool shot all the same.

Who can tell us what city they’re flying over here?

You can read our previous links round-ups here. And be sure to visit us here for more information on how we can help you better manage your IT infrastructure.

 

Pssst… Looking for the Perfect Gift for Your IT Person This Year? Look No Further Than VMware Go Pro!

By Andy the Angry IT Guy

It’s clear that, once again, the holiday season is upon us.

Why is that, you’re asking? Am I delirious with the spirit of the season, hanging tinsel and mistletoe around my cubicle, organizing company caroling sessions and baking festive snickerdoodle cookies for the entire office?

Of course not! Bah humbug! (Come on… were you expecting anything less from your favorite angry IT guy).

No, I know that the holiday season is approaching because rabid sales executives keep accosting me to make sure their database stays up and running as they close quarter-end deals (it does, as usual…), the HR person keeps complaining to me about Outlook calendars not synching up for people’s PTO requests (you have to click “accept”) and our psychotic marketing director nearly compromised our entire network after clicking an email with a subject line of “Cute baby triplets sing ‘Jingle Bells’ while kittens wrestle in the background” (it was a malicious virus).

Yep, people get pretty irrational around the holidays.  Luckily for me, I know have VMware Go Pro – which definitely helps me deal with the crazy here to a certain degree. I may even go so far as to say I’m “thankful” for VMware Go Pro—truth be told, it’s the best thing to happen to me this year (after my endless flirtations with Liz from Accounting and the long-awaited release of Diablo 3, that is).

VMware Go Pro has allowed me to get our virtualization project up and running with minimal headaches, and has also allowed me to ensure that the company’s infrastructure is secure and appropriately patched (which really comes in handy when your brainiac colleague inadvertently looses a Trojan onto your network).

With that in mind, I offer this gift to you, dear readers: for the rest of today, VMware is running a serious discount on VMware Go Pro in the eStore. In fact, VMware is running a series of promotions in honor of Cyber Monday in the eStore all week (including 20% savings on an annual license for VMware Go Pro).

Trust me when I say, you do not want to miss out on this. If there’s an IT person in your life, get them this gift and know that they will be forever grateful. Really, the only thing better that I can think of is a Star Trek: Next Generation reunion – which sadly won’t be happening anytime soon.

In the meantime, there’s VMware Go Pro! Check it out here – http://store.vmware.com/promo/91614000

Want to learn more about VMware Go Pro? Click here.

Weekly Links – November 27, 2012

Shhh! Can you hear that? If you listen closely, you can hear the faint whisper of Christmas music floating up from every single retail store from here to Sheboygan. With just under a month until Christmas, you can expect to have Bing Crosby and “Santa Baby” ringing in your ears for the foreseeable future. If you made it out for Black Friday this year (and it sounds like many of you did), you surely know what we mean here.

And, in the spirit of retailer-driven holiday traditions, happy Cyber Monday! VMware is getting in on the fun, too—keep an eye on our eStore for promotions throughout this coming week (including a special on VMware Go Pro on November 29!).

Now on to this week’s links:

Buggy Windows 8 patch: Old problem, new solutions (InfoWorld)

Few Enterprises Move at the Speed of Social (InformationWeek)

How IT will evolve to photonics (The Register)

Say What? Top Five IT Quotes of the Week (InternetNews)

Around the Star Trek world in 150 years (Ars Technica)

Contrary to what you’ll probably guess, this week’s apropos of nothing image is not in fact pulled from The Onion:

You can read our previous links round-ups here. And be sure to visit go.vmware.com for more information on how we can help you better manage your IT infrastructure.

Want to learn more about VMware Go Pro? Click here.

Better yet, you can try it for yourself here – for free!

Celebrate Cyber Monday with VMware Go Pro!

If our title wasn’t clear enough, how’s this? In honor of Cyber Monday, we’re running a special on VMware Go Pro subscriptions – a powerful, cloud-based service that allows you to manage and protect your VMware vSphere infrastructure. For 48 hours, you can purchase a subscription to VMware Go Pro for 20% off!

WHAT: Significantly-discounted subscription to VMware Go Pro

WHEN: 12:00 AM November 29 – 11:59 PM PST November 30

WHERE: VMware eStore – http://www.vmware.com/vmwarestore/

WHY: Because you deserve it.

Want to take VMware Go Pro for a test drive before purchasing? No problem – you can sign up for a free trial here.

You can also learn more about VMware Go Pro here.

Weekly Links – November 19, 2012

Happy Thanksgiving week! We imagine those of you in the U.S. are all looking forward to stuffing yourselves with turkey and stuffing at Aunt Millie’s this coming Thursday—just remember to save room for the pumpkin cheesecake this time!

Here’s to a shortened work week; hopefully the holiday season has your usually unforgiving colleagues in a more thankful mood these days (yeah, we didn’t think so, either…).

Enough gobbling on our part, though – on to this week’s links:

IT at the crossroads: Lead or fade away (InfoWorld)

The Top 12 Scams of Christmas 2012: New Threats Hitting Mobile, Email and the Web (IT Business Edge)

Petraeus Mission Impossible: Cloaking Email, Online Identities (InformationWeek)

Game consoles to hit new pricing lows on Black Friday (Ars Technica)

It’s Official: You’ll Have More Technology to Manage in 2013 (Spiceworks blog)

This week’s apropos of nothing is particularly apropos of nothing – instead of keeping with the aforementioned Thanksgiving theme, here’s a picture of a baby bear climbing a tree… AWWW!

You can read our previous links round-ups here. And be sure to visit go.vmware.com for more information on how we can help you better manage your IT infrastructure.

Want to learn more about VMware Go Pro? Click here.

Better yet, you can try it for yourself here – and it’s free!

This Week in Patching – 11/16/2012

By: Jason Miller, Manager, Research and Development

This week in patching was highlighted by Microsoft’s Patch Tuesday.  Microsoft released six new security bulletins addressing 13 vulnerabilities.  I have a full write up on Patch Tuesday here.

On the non-Microsoft front, I did not see any security updates released.  However, there were a few non-security updates released that you may want to get installed to fix various issues.

On Monday, two vendors released updates for their programs to fix crashing issues.  Notepad++ 6.2.1  and Filezilla 3.6.0 are non-security updates fixing crash issues.

On Tuesday, an update for AT&T Global Network Client was released with version 9.1.0.  The release notes have not been updated yet.  Without a published update, I am under the assumption at this point that the release is a non-security update.

VMware also released updates for MozyHome and MozyPro with version 2.18.0.227.  These updates are non-security updates fixing numerous issues and introducing new features.

On Thursday, Microsoft released a new version of Skype with version 6.0.0.126.  The highlight of this non-security update is a fix that addresses issues when upgrading to the latest version of Skype.

Due to the holiday week next week, I will not have a weekly write up for the week in patching next Friday.  I will provide an update in patching for the holiday week the following Monday.

Happy Patching!

– Jason

P.S. Want to learn more about VMware Go Pro? Click here. Also, check out  a 30-day free trial of VMware Go Pro!