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IT Confessional Series: My Boss Thinks I’m an IT Genius — and I’m Not Complaining

By: Andy the Angry IT Guy

Editor’s note: This will be the first in a series of posts from “Andy” – an anonymous, angry IT administrator from a mid-sized organization located somewhere in the American Midwest. Andy recently deployed VMware Go Pro, and he’ll be using this space to rant and rave about his dealings with the product, as well as the trials and travails he faces working with his less-than-IT-savvy colleagues on a daily basis.

Kermit the Frog once famously uttered, “It ain’t easy being green.”

Kermit, if you think “green” is bad, try being an IT admin for a day. I’m responsible for the continued computing welfare of my entire company – which is almost 300 people strong. There’s never a dull moment: when one scan ends, another begins; when one patch is finally downloaded by the stragglers who couldn’t care less about patches (every company has these), the next version becomes available; and so on. And that’s not to mention the hours spent dealing with people like this.

To say that running the IT shop for several hundred employees is a bit stressful is an understatement of the grandest proportions. People are always demanding more, always asking me why this doesn’t turn on (“did you plug it in?”), why that is flashing (“did you restart it?”) — it never ends.

Generally speaking, any day that doesn’t end in tears goes down as a good day for me. Until recently, that is. Several weeks ago, everything changed: down became up, left became right, all thanks to a click of the mouse. I deployed VMware Go Pro, and life hasn’t been the same since. My boss thinks I’m a “genius” and Liz, the cute girl from accounts receivable who had previously begrudged me because her hard drive crashed three years ago, even smiled at me the other day!

You wouldn’t believe how simple VMware Go Pro is. I’m able to automate tedious, time-sucking tasks like patch and license management and actually spend time troubleshooting IT issues with employees. Here are just a couple of features you can get from VMware Go Pro:

  • IT Advisor – It’s a simplified management console that works in physical and virtual environments alike. It allows you to run comprehensive assessments of any environment and provides recommendations on virtualization, managing hardware, and software devices – as well as implementing an easy help desk. IT Advisor is delivered as a service, which means I can access it anywhere, anytime – at the office, on a plane, even at my girlfriend’s (OK…mom’s) house!
  • vSphere Hypervisor – Virtualization is more than just a fad – larger IT shops have embraced it fully, and it’s starting to pop up in smaller organizations as well. It’s easy to install – VMware Go Pro support includes a straightforward, step-by-step guide – and it allows you to reduce server costs by a factor of 10. What’s more, once you’re up and running, creating more VMs is a snap, as is migrating physical machines (and saving your boss even more money on server costs!). Why not be the genius that suggests that cost savings mechanism to your boss by deploying vSphere? Trust me, it works. VMware Go Pro includes useful tutorials on how to remotely install, maintain, and manage virtual machines in your infrastructure.
  • Automated Patch Management – This tool is specifically designed for SMBs and allows you to automatically scan both physical and virtual machines for missing patches for Microsoft OS and applications – as well as other vendors, like Adobe. You can easily view and sort missing patches, which drastically streamlines one of the most tedious processes for most IT folks today. On top of that, you can schedule patching for specific times – even if it’s a third party patch.
  • Automated Software License Management – Similar to the automated patch management feature, this allows you to automate the process of scanning individual machines to ensure all software is up to date. As if that’s not enough, it’s also caused me to stop pulling my hair out quite so aggressively.
  • Hardware Asset Management – This allows you to track what machines exist as well as their configuration, cost, and service history for much deeper, on-demand visibility into your IT infrastructure. You can scan for details like CPU info, memory, and hardware description, among other features. It also allows you to track asset modifications using change history to ensure accurate representation of the asset and its service history.
  • Trouble Ticket Management – Ah, troubleshooting. I referenced it above, but it’s worth underscoring how VMware Go Pro has changed this process. It enables me to manage tickets by due date, priority level, or workflow status – ensuring nothing slips through the cracks. It also provides automatic email notifications that alert users when their ticket has been modified – which has done wonders for my email inbox!

I feel like I should tell them the truth about this apparent spike in IT productivity. I’m pretty sure my boss thinks I’ve been discretely sub-contracting my work out to get so much done in such a small window. Either way, he’s not complaining. And neither is Liz from accounts receivable.

Do yourself a favor and try VMware Go Pro – you won’t be disappointed. What’s more, you can try it for free! What’s the risk? Register here.