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Monthly Archives: December 2012

Role of vCenter in VMware View Scalability

By: John Dodge, Director, VMware End User Computing

VMware View Large Scale Design Series, Episode 2: Core View Infrastructure. The second in a series of posts enabling large scale VMware View designs and deployments. Future posts will look at Security Servers, vCenter server, View Composer, Connection Server component interaction, and more.

 In Demystifying Large Scale View Designs (http://blogs.vmware.com/euc/2012/05/demystifying-vmware-view-large-scale-designs.html) I briefly discussed the role of vCenter in scaling View designs. In this post I will explore this topic in more depth.

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Avaya Extends Unified Communications to VMware View Desktops

By: Tony Huynh. Sr. Product Manager, VMware End User Computing

VMware is excited to announce that as part of the Avaya R1 Release, Avaya has added support for rich Voice-over-Internet-Protocol (VoIP) using Avaya one-X communicator with VMware View desktops.

To enable enterprise-grade UC with Avaya one-X communicator on VDI desktops, Avaya implemented a new plugin that performs media signaling and media processing  – Avaya VDI communicator.  Avaya VDI communicator runs on the client endpoint and offloads all the media processing of VoIP packets from the datacenter server to the endpoint.  When Avaya VDI communicator is deployed with VMware View, customers get a highly scalable VDI and UC solution, with point-to-point media delivery and quality-of-service (QoS) support for VoIP.  Customers also get the added benefit of business continuity with Avaya VDI communicator – if IP connectivity to the datacenter is lost or the datacenter server goes down, a local “Session Down UI” acts as a local softphone and allows calls to be placed and received.

Figure 1 – High Level Architecture diagram of Avaya VDI communicator, Avaya one-X communicator running with VMware View

By combining UC with VDI, organizations can reduce costs while providing their employees access to rich communication and collaboration capabilities.  Employees are able to use their existing client devices to not only access their virtual desktops, but also place VoIP calls, thereby eliminating the need for a desktop phone.  Additionally, UC applications allow employees to stay connected and productive, even when they are working in geographically dispersed regions.

For more information, please refer to the links below:

VMware View – http://www.vmware.com/products/view/overview.html

Avaya VDI Communicator – http://www.avaya.com/usa/product/vdi-communicator

Avaya VDI Communicator Datasheet – http://www.avaya.com/usa/resource/assets/factsheet/vdicommunicator.pdf

Avaya one-X Communicator – http://www.avaya.com/usa/product/avaya-one-x-communicator

How to Calculate the Real Cost of VDI

When calculating the costs of implementing virtual desktop infrastructure (VDI), it’s important to look past the initial upfront investment and take into account the long-term costs and savings too. During a recent Google+ Hangout, Rick Varju of Foley & Lardner LLP discussed the preliminary costs and long term benefits of VDI, showing how IT professionals can present a strong business case by reducing technology costs over time and factoring in the benefits of increased efficiencies across their organization. From driving down energy costs to enabling BYOD and boosting the productivity of remote employees, there are numerous benefits of VDI to consider. Rick explains how successful IT departments position IT as an efficient and agile business solution that delivers demonstrable value.

Learn more about Rick’s experience in the video below and download the Desktop Virtualization Business Case Information Guide to help make your organization’s case.


Tera2 Zero Clients are now VMware Ready Certified

View customers who are looking to push the PCoIP® performance envelope will have been excited by Teradici’s announcement earlier this year on the new Tera2 zero client chipset: up to 5x the performance of the Tera1 clients, dual or quad display capabilities, while benefiting from greater than 50% lower bandwidth usage and lower power consumption.

VMware’s certification team has been hard at work checking out the new Tera2 zero clients, and we now have VMware Ready clients from the following partners:

  • Del Wyse
  • HP
  • Samsung
  • LG
  • EVGA
  • 10ZiG
  • IO Corp
  • Leadtek

As a View customer, this means that you now have a plethora of form factors, multi-monitor options, and price points to choose from for your high performance PCoIP Zero client needs.

VMware View Client for Mac Adds USB Support

The VMware View Client for Mac 1.7 now allows you to redirect your locally attached USB devices from the local Mac to your View desktop. You can now copy a file to a thumb flash drive, save a picture from a camera or print a document to your local printer, all from your View desktop.

To start, you just need to turn on USB services the first time, by selecting “Start remote desktop USB services” from the USB drop down. From then on, your attached USB devices will be listed in the USB drop down.

You can only use a device in one system at a time, either the local Mac or the remote desktop. However, it is easy to move a device between the two systems, using the drop down menu in the View Client. Note: When you add a device to the virtual machine, you may have to install the Windows drivers for the device.

To use this feature, your View administrator must have USB enabled for your View desktop. It is also possible to configure the client system to specify which USB devices can be redirected to a View desktop or to exclude devices.

Most USB devices will be visible in the menu, with the exception of devices such as keyboards and pointing devices, which the local computer and the View desktop already share. Note: webcams and audio device functionality depends on the state of your network and are not reliable in the View desktop.

We are excited to add USB redirection to the VMware View Client for Mac. Go here to download the client.

Extending the Business Process Desktop with Real-Time Communications

VMware has created several solutions to meet the needs of today’s changing businesses. The VMware Business Process Desktop (BPD) is a solution designed specifically to address the trend toward business process outsourcing. As businesses look for ways to reduce costs, business process outsourcing has become more and more popular. For example, it has been well documented that many companies have outsourced their development and testing to locations such as India and China, where labor rates are lower. However, there can be problems with this strategy as data is often stored locally and is at risk for security breaches. In addition, developers and testers often aren’t located on-premise, leading to even more potential security threats.

The BPD solution combines VMware View with other components to help solve these security issues, providing a highly scalable, secure, centrally managed VDI environment. However, in the past, customers were unable to deploy VDI with real-time Unified Communications (UC) due to technical problems affecting scalability, performance and bandwidth.

VMware is pleased to announce that a partnership with Avaya discussed earlier this year at VMworld in August has now come to fruition. Back in August, we talked about the growing market for UC and VDI and the challenges of addressing the need for real-time unified communications in a VDI environment. We also talked about how Avaya and VMware were working together to solve this problem.

Now, with Avaya VDI Communicator, VMware and Avaya have extended the BPD solution to give businesses the ability to use real-time communications in a VDI environment. This opens the door to a whole new world of increased productivity for businesses that take advantage of the benefits of a BPD solution. These benefits include:

  • Reducing operating costs by centralizing and streamlining desktop management and support
  • Providing uninterrupted uptime across remote locations to drive higher SLAs
  • Rapidly scaling to accommodate changing needs or new client contracts
  • Enhancing data security and compliance by centralizing data in the datacenter

As the leading provider of contact center infrastructure, it only made sense that Avaya team with VMware to enable this capability. However, the benefits of real-time voice in a VDI environment aren’t limited to just contact centers. VDI with real-time voice support is also ideal for environments where:

  • There is a structured task (e.g., bank tellers or help desks)
  • Only a limited application set is required (e.g., kiosks or travel agents)
  • The use of temporary workers or contractors is needed (e.g., project oriented workers)
  • Real-time communications in a highly secure environment is needed (e.g., government or financial verticals)

As part of VMware’s BPD solution, businesses of all sizes can take advantage of a proven, pre-tested, pre-configured, reliable architecture to meet their unique needs. In addition to Avaya, VMware also supports VDI with real-time voice with Cisco and Mitel unified communications solutions as well.

To learn more about VMware’s Business Process Desktop solution, click here.
To see Avaya’s blog post, click here.

VMware View Clients: Have you upgraded yet?

Version 1.6 of the VMware View Client for Linux is now available from HP, 10ZiG and IGEL on VMware Ready-certified thin clients or as software upgrades. Version 1.6 includes a number of bug fixes and usability improvements.

Updates for version 5.2 of the Windows client have also been certified and are available now from HP and 10ZiG, and soon from Dell Wyse.

We continue to encourage View customers who are still using the 4.6 or older versions of View clients to upgrade as soon as possible. Many thin client vendors have committed to making updates available quickly after each release of the View clients. Keeping up with the latest client releases will ensure access to the latest View features, performance improvements and security enhancements.






Case Study: Making the Case for Virtualized Desktop Infrastructure (VDI)

There are a number of technical and functional benefits that can be derived from implementing a virtualized desktop infrastructure, but making a strong business case for VDI in financial terms can be a major challenge for IT professionals.

Sean O’Mahoney of Republic Bank and Trust Company provides a real-world example of how to make the business case for an investment in VDI. To start, Sean provides an overview of the IT challenges he faced while supporting the infrastructure for his organization’s seasonal employees. With VDI, he was able to eliminate the costs and overhead associated with persistent user sessions, so dramatically reducing support issues and increasing day-to-day operational stability within the company. Sean discusses the challenges and benefits of ramping up his infrastructure for tax season—and laying a solid foundation for future growth in the business. Learn more about Sean’s experience here, and download the Desktop Virtualization Business Case Information Guide to help make your organization’s case.