Home > Blogs > VMware End-User Computing Blog > Monthly Archives: September 2012

Monthly Archives: September 2012

Last day of week-1 for Business Process Desktop bootcamp

In today’s session, technical experts from EMC Avamar team present a deep-dive storage focused session for backup & restore of desktop infrastructure with View Business Process Desktop. Join us for the session here:


Here is a quick summary of the week-1 sessions:


Muthu Somasundaram from VMware’s EUC Solution Management team covered design considerations and best practices around VMware’s validated BPD design.



Chuck Hirstius from VMware’s PSO WW Advanced services presented a deep-dive of PCoIP protocol details, considerations over different type of networks, tuning capabilities and the best practices for an efficient View deployment.



Simon Hamilton-Wilkes, Solution engineer from F5, walked the customers through the technical details of F5 Big-IP solution with VMware View Business process desktop like, load balancing across multi-sites, Unified access and traffic management.



Mitel communications on integrating Unified communication (VOIP softphone) with View Business process desktop followed by a demo.


Day 3 of View Business Process Desktop bootcamp

Simon Hamilton-Wilkes, Solution engineer from F5, walked the customers through the technical details of F5 Big-IP solution with VMware View Business process desktop like, load balancing across multi-sites, Unified access and traffic management.

If you missed this session, it’s available here to view:

Similarly, previous sessions presented by VMware speakers are available here.

For day 4 of the bootcamp tomorrow, we have another informative session presented by our partner – Mitel communications on integrating Unified communication (VOIP softphone) with View Business process desktop followed by a demo. Join us for the session here:

VMware View Client 1.6 for iOS and Android Now Available!

by Pat Lee Director, End User Clients & Michael Shen Product Manager, Mobile Clients

We are very excited to release our latest VMware View Clients for iOS and Android.

Now Supports the iPhone Including the iPhone 5!

You can now connect to your VMware View desktop from your iPhone 4, iPhone 4S, or iPhone 5 in addition to your iPad. With a user experience optimized for the iPhone, including the latest iPhone 5, you can easily work with the VMware View client with just one hand.

iPhone Client Optimized Menus

Need to check a meeting location or a sales report and don’t have your laptop? No problem, just pull out your iPhone and easily connect to your VMware View desktop. The iOS VMware View client gives you immediate mobile access to your View desktop any time, anywhere.

Presentation Mode on the iPhone

Forget lugging a heavy laptop to a meeting for a presentation, just use the VMware View client to make any last minute edits to your presentation and connect your iPhone to the projector.

Our unique Presentation Mode makes the iPhone screen into a controller for your presentation while displaying the presentation on an external monitor or wirelessly to your AppleTV using AirPlay.

iPhone Client Presentation Mode

Ready for iOS 6 and Retina Displays

The new VMware View client works well on iOS 6 and it looks even better with updated artwork for the new iPad with Retina display.

What’s New in the VMware View Client for Android

The new Android client works with Ice Cream Sandwich and Jelly Bean, the latest Android releases. Upgrade your Android devices to Ice Cream Sandwich or Jelly Bean confident that you can seamlessly connect to your VMware View desktop.

Android Client Running Jelly Bean

Easier to Login with Integrated RSA Soft Token

The new Android client now features RSA soft token integration, which greatly simplifies the log in process. You no longer need to switch between a separate RSA app and the View Client. Simply import the RSA token and authenticate with your PIN.

Go Directly to Your View Desktop from the Android Home Screen

Tired of launching the client for a specific View desktop? No problem, you can put shortcuts to your favorite View desktops right on your Android home screen.

View Desktop Shortcut on Samsung Galaxy SIII

Download the New Clients Today

We are excited to release our latest iOS and Android clients for VMware View. The new clients are available today from the iOS App Store, the Google Play Store and the Amazon Appstore for Android.

We hope you enjoy the new mobile VMware View Clients for iOS and Android!


Day 2 of VMware View Business Process Desktop

In today’s session, Chuck Hirstius from VMware’s PSO WW Advanced services presented a deep-dive of PCoIP protocol details, considerations over different type of networks, tuning capabilities and the best practices for an efficient View deployment. If you missed today’s session, it is available here:


Tomorrow for day 3 of the bootcamp, F5 will be presenting a session on the correct use of authentication and traffic management for View deployment. This technical deep-dive and demo will showcase F5’s solution including single namespace and global & local traffic management in multi-site deployment. Be sure to join us here:


Day One of VMware’s Business Process Desktop Training Bootcamp

Looking to support offshore or outsourced workers with desktop virtualization? Today was day one of the Business Process Desktop bootcamp series and in this session, Muthu Somasundaram from VMware’s EUC Solution Management team covered design considerations and best practices around VMware’s recently validated BPD design.

If you missed today’s session, it’s available on-demand here:

Also-be sure to join us tomorrow as Chuck Hirstius, PSO WW Advanced Services at VMware discusses best practices around optimizing PCoIP for different network conditions.

For a complete list of all the BPD sessions we will be pushing out- click on the main Business Process Desktop bootcamp page here:

Simplifying the Move to VDI for Business Process Outsourcers

Sreekanth Kannan, Sr. Product Marketing Manager, VMware

Chris Howard and co. at Gartner recently published an article on the benefits of hosted virtual desktop infrastructure (VDI) for companies looking to offshore or outsource processes. Until recently, many BPO IT organizations have resisted the move to VDI. This has been largely due to the fact that they don’t know what they don’t know. And many BPO organizations have had questions around how to design for agentless security, how SLAs are impacted by the move to centralized management, how they can best scale out their deployments across sites and how they can build the business case to justify the move.

VMware recently announced the new Business Process Desktop solution that is designed to help outsourcers leverage desktop virtualization to simplify desktop management, enhance data security and provide high SLAs across multiple locations. Now VMware has also come up with a comprehensive on-demand training series to help outsourcers answer the many questions they have around making the move to VDI with this solution. This “bootcamp training series” includes 10 on-demand sessions that walk outsourcers through everything from design considerations for the business process desktop, to storage best practices, UC integration and optimization and best practices for data backup and recovery.

With deep-dive sessions from VMware experts as well as solution architects from Cisco, EMC and Mitel more–this FREE training series will kick off on September 24th-with one session being released per day. To watch these sessions be sure to visit here. Participants can also register for a free e-book which is a collection of all of the material presented during the session.

For more information on the VMware View Business Process Desktop-check out our web page or watch the BPD whiteboard video.

For additional VMware View bootcamp sessions and vSphere -be sure to check the VMware communities homepage.

Virtualizing the VMware View Client using ThinApp

By Joshua Spencer, End-User Computing Specialist, VMware


Over the years there has been much debate about which display protocol provides the best performance while being the most efficient. I think the debate is finally over, and the blog post you can find  here goes a long way toward ending it. Leveraging the PCoIP protocol and the PCoIP Secure Gateway Server, VMware is helping end users stay connected from anywhere, at any time, using any device they choose.


We can think of connecting to a  VMware View desktop using PCoIP as a client/server application. The virtual machine, which resides in the datacenter, gets the VMware View Agent installed. Because PCoIP is completely host-side rendered, this agent acts as the PCoIP server. On the end point device, we install the VMware View Client, which serves as the PCoIP client. The PCoIP server (View Agent) encrypts and compresses display information and sends it down to the View Client where the display is rendered on the screen.

What this means is that the View Client has to be installed on every end point that will connect to a VMware View desktop. Installing the client is a simple process of connecting to a website and running the executable.

The client includes two drivers: one for  Virtual Printing and another for Advanced USB Redirection. Because of this, the View Client requires local administrative privileges for installation. While local admin privileges are not usually an issue on personal or IT-managed devices, I have seen a number of customers encounter situations where they cannot install the VMware View Client. VMware View is a highly adopted technology in the healthcare industry. Healthcare professionals often roam to multiple clinical sites throughout their network, and View provides a means of accessing a standard desktop workspace from any location. But what happens if he or she cannot install the View Client due to lack of permissions on a given PC? Likewise, I have seen this come up on public kiosk-like computers. For example, you are at a public library and you want to connect to your View desktop to get some work done. Library and other public-facing machines are often locked down, preventing the installation of any software, including the View Client.


One solution to this problem is to leverage a simple, yet powerful, tool called VMware ThinApp. With ThinApp we can virtualize the VMware View Client software, allowing it to run on any Windows device regardless of privilege level. ThinApp will take all of the files and registry keys that make up the View Client and produce a single executable file.

Continue reading

VDI manageability with local execution – right here, right now with VMware Mirage

Windows has been around for more than 25 years. So why is it still such a challenge for IT to deliver Windows images to end users, update app and system versions, and keep everything compliant and protected?

I believe there are several reasons:

  • Mobility changed the game – Laptops have empowered users to be more mobile and more productive outside the office, which means IT can’t push updates to those machines using traditional client/server tools built in the 1990s with the LAN in mind. When I’m working at home or at Starbucks without a VPN connection, IT can’t push a software update to my machine.
  • Hardware failures – another by-product of smaller form factors and increased mobility. When the Windows machine was a tower computer that stayed at my office desk, there was far less risk of damage, spilled coffee on the motherboard, and drive-killing drops.
  • Lost devices – thousands of laptops per year are lost or stolen in airports, taxis and conferences, leading to an increased need for device replacement.
  • App Compatibility continues to vex IT because of the inherent complexity and inter-connectedness of Windows. Apps written for Windows have more dependencies and shared code than any other platform.
  • The patch treadmill – Malware continues to evolve unabated. IT is responsible for keeping desktop images in compliance and up to date with the latest patches for app/OS bugs as well as security vulnerabilities.

As a result, companies spend $3 in OPEX for every $1 of CAPEX on end user hardware (according to IDC). With IT budgets flat and pressure to do more with less, it is incumbent upon every IT organization to reduce the cost of desktop management.

Is VDI the only answer?

Server-hosted desktop virtualization (VDI) unquestionably enables more efficient desktop management. It lets IT manage a single copy of Windows and applications centrally instead of managing thousands of individual PC images, while allowing users to connect to their virtual desktop from anywhere. The total cost of ownership per desktop decreases, thanks to single image management, lower endpoint requirements and reduced impact of lost/stolen devices.

But there are some non-trivial trade-offs to consider when considering VDI:

  • Infrastructure investment to get started is high, since desktop workloads move from end user devices to the data center, bringing all their compute and storage requirements with them.
  • Additional licensing costs enter the equation. For each device that is not already a Windows endpoint covered by Microsoft Software Assurance, you will need the Windows Virtual Desktop Access (VDA) license that runs $100/year per device.
  • VDI environments require specialized skills to troubleshoot. Environmental factors in the data center like network or storage issues directly impact the user experience.
  • Users must have a network connection to work with their server-hosted virtual desktop. While connected, network latency in the UI frustrates users who are accustomed to the immediacy of a local operating system.
  • Non-technical users get “VDI whiplash” switching between their physical access device (typically also a Windows desktop) and the VDI session.

Server-hosted virtual desktops shine in some use cases, and in others the trade-offs are too substantial. Embracing VDI can be a complex, multi-faceted decision that requires significant time and money investments to get right. Wherever you have users that aren’t a good fit for VDI or an inability to invest the resources to do VDI right, you continue to struggle with the status quo of desktop management.

Mirage offers an alternative: VDI manageability, local execution.

At VMworld 2012 in San Francisco VMware introduced Mirage – a comprehensive desktop management solution recently acquired from Wanova. Mirage is similar to VDI in many ways: it allows IT to use centralized desktop images, enables layered, single-image management and greater IT efficiency than traditional desktop management tools. Mirage combines a compelling set of technologies that deliver the same management benefits of VDI, while allowing users to run Windows locally on their existing hardware.

The idea behind Mirage is elegantly simple: Create a logical copy of the user’s hard drive in the data center, and treat it as the primary copy of the user’s disk. Then keep this in sync with the user’s endpoint, which is now considered to be a disposable execution container for the data-center image. Add layering technology that enables seamless migration of the user’s desktop across different OS versions and hardware types, plus some amazingly efficient storage and network de-duplication, and you have Mirage, a new way to look at desktop management.

The benefits of this approach include:

  • Layered, single image management – IT can enforce a base layer of OS updates and core applications across all desktops; user installed apps and user data are maintained separately and are not disrupted when IT delivers a new base layer.
  • In-place Windows migration – IT can enforce a new version of Windows as a Mirage layer, making Windows XP to Windows 7 migrations less disruptive to end users.
  • Persistent personalization – User data and settings are maintained even as the user migrates to newer hardware, physical to virtual or XP win Windows 7.
  • Total desktop protection – All user files, including system files, are maintained in regular snapshots. Users can restore lost or deleted files from past snapshots, and IT can assign the user’s image to a new physical or virtual desktop at any time.
  • Streamlined helpdesk – Why troubleshoot an application issue if you can simply revert back to a point in time when everything was working? Mirage allows you to revert the whole desktop, or revert just the system layer without impacting user data. For hands-on troubleshooting of a computer that’s in a remote location, IT can temporarily assign a user device to a virtual machine, fix the issue within the VM, then re-assign the image back to the user’s PC.
  • Native PC performance – the way users interact with their computer does not change, and working offline is no problem. No hypervisor on the endpoint is required (but Mirage is of course hypervisor friendly).

Best of all, since Mirage manages Windows natively, its benefits can apply uniformly to all variants of Windows desktops in the enterprise: bare-metal physical, server-hosted virtual, and client-hosted virtual, including Type-1 or Type-2 client hypervisors.

So whatever mix of those desktop types is right for your organization, Mirage can serve as a single point of management for them all. Simple, consolidated desktop management is more important than ever, and will enable you to free up resources needed to prepare for the next 25 years.

VMware Mirage is available now. For more details, including how to get a free trial, continue to:


Delivering Mobile Secure Desktops and Business Process Desktops: Cisco VXI with VMware View

Guest Post by Tony Paikeday, Senior Solutions Marketing Manager, Desktop Virtualization, Cisco

Are you reading this on your tablet, smartphone, or laptop?  There’s a very good chance you’re consuming content just like this on something other than a traditional PC, and an excellent chance you’re somewhere other than your cubicle at the office.   If you nodded in response to my little preamble, then you’re a direct reflection of the evolving mobile workplace – one in which workers are no longer tethered to a place or a device, but rather consume and create content when/where they want, on the device they choose, in a secure manner.  Enter, the Mobile Secure Desktop.  I blogged about it recently here.

This evolving workplace is also embracing the rapidly growing practice of Business Process Outsourcing (BPO) – the remoting or offshoring of important business functions, leveraging a geographically dispersed talent pool, handling critical functions like customer support services, payroll, tech support, and product development.  These environments depend on an extensive WAN infrastructure and uncompromised collaboration and communications, delivered securely through the Business Process Desktop.

During VMworld 2012, Cisco and VMware teamed up to make these use cases a reality for implementers of desktop virtualization.  Built on the Cisco Virtualization Experience Infrastructure (VXI), Business Process Desktops and Mobile Secure Desktops with VMware View, offer a pervasive security architecture, fully integrated and uncompromised communications and collaboration apps, underpinning by a highly scalable compute infrastructure that offers linearly scalable performance as workers are added.

Both of these scenarios (Mobile Secure Desktops and Business Process Desktop) reflect the new “borderless” office, that’s no longer defined by brick and mortar or large, centralized campus infrastructure.  These scenarios describe a new business environment that brings “the work” (and apps needed to get it done), to the people who know how do it, irrespective of where they are, and what means of client computing they’re using.

Want to learn more about Cisco VXI with VMware View?  Check out: