Business Continuity through Unexpected Events

Posted on 10/04/2020 by vmwarebelgium

We all know life is unpredictable. Unplanned events (natural disasters, diseases and travel restrictions) make it nearly impossible to continue “business as usual.” Is your organization prepared for a scenario in which traditional ways of working aren’t feasible for a considerable amount of time? Will you need to make tradeoffs between security and business continuity? If you’re considering or already deploying a digital workspace solution, you may be more prepared than you think.

When it comes to events that require employees to work in new ways due to unforeseen circumstances, staying in touch with employees and effectively communicating information to hundreds or potentially thousands is vital to maintaining business continuity. Your goal should be to put employee and family health and safety first, and that is all about effective communication. In any case, people overlook email often or have no access. Therefore establishing multiple communication channels helps to solve this problem and ensure you’re successfully reaching every employee through at least one form. Through a modern digital workspace solution like VMware Workspace ONE, organizations can rapidly adapt to unexpected changes in the workplace at scale. By combining a cloud-based, zero trust platform Workspace ONE gives IT teams the ability to remotely deliver any app to any device, enabling workforces of all kinds to work from anywhere, instantly, while safeguarding sensitive information.

Continuous Communication Through Hub Notifications 

Through Workspace ONE Intelligent Hub notifications, organizations can generate and serve actionable, real-time notifications across employees or to select employee groups. This flexible, cloud-hosted service sends notifications to users in both the Intelligent Hub portal in a browser and through the Intelligent Hub app on their mobile device.

Simple Custom Notifications 

The Notification Builder allows IT admins to create, preview and monitor notifications sent to employees via Intelligent Hub. Notifications can include custom text, actions, and priorities. You can target these to all employees or specific groups of devices and users. You can also mark these notifications ‘urgent’ for situations in which information needs to spread quickly. And they are also supported at the OS level push notification service. So, you can alert users even if they aren’t actively using Intelligent Hub. This means even if employees do not have access to email, the Notification Builder allows to relay immediate and crucial information to the right people at the right time. This simple solution has profound benefits for your organization when you need to enable your crisis communications quickly and efficiently.

In-The-Moment Information with Mobile Flows 

Notifications, in combination with Mobile Flows, eliminate the need for employees to open multiple apps and services to complete tasks. You can provide a single source of truth so employees can receive accurate communications in-the-moment and make decisions while on-the-go. The nature of unexpected events means that information can change quickly and often be complex. Mobile Flows allows you to pull in additional notification context with integrated third-party business applications. By using VMware’s pre-built connectors with popular apps (Salesforce, ServiceNow,..) employees can easily update travel. Or track the status of a ticket based on new information. Many of the application integrations can be deployed with a single click and custom integrations can be built.

Visit VMware’s GitHub site or VMware {code} for open-source documentation to learn more. The modern workforce demands real-time transparency from corporate communications, and Mobile Flows with Workspace ONE helps you reach that goal.

Business Continuity Plan

It’s never too late to start developing a Business Continuity Plan that accounts for the unexpected. A thoughtful crisis communication takes into consideration limited or inaccessible email for certain groups. And it establishes multiple lines of communication with employees. Workspace ONE Notification Builder and Mobile Flows with Intelligent Hub provide a simple and effective way to reach your employees. In times of uncertainty and in the future.

 

 


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