Partners reaching out to customers and the customer satisfaction they have experienced as result

Posted on 15/09/2020 by charlene

In our previous Blog Introduction to our Cloud Heroes” we discussed the success of our VMware Cloud Partners and the success they have achieved during the current pandemic, as well as their efforts to help keep not just their own lights on, but to ensure their customers were able to get to work every day.

“Often when speaking to our partner’s customers they aren’t even aware that their cloud environment is running on VMware. Because it just works, they get exactly what they asked for, and to be fair they don’t really need to. It is one of the greatest success stories of our cloud partners,” states Dave Funnell, Cloud Provider Manager at VMware Sub-Saharan Africa.

So what does a VMware Cloud Provider offer its clients?

  • The rapid and cost-effective delivery of hybrid cloud
  • Services that extend infrastructure-as-a-service, disaster recovery or desktop-as-a-service
  • Clients benefit from decreased time to market, reduced capital investments and lower development costs

So how did this all come together during the global lockdowns and what do the customers of our partners have to say of their experiences working with our cloud provider partners?

“Silicon Sky’s cloud infrastructure combined with our radiology platform, enables healthcare professionals to collaborate remotely on the patient’s diagnosis during the Covid-19 lockdown,” said Herbert Maxl, director at Continuum Systems (South Africa).

“ACS is providing customers with a self-service portal where they can ensure that the DR systems are available and up and running at a moment’s notice. Our engagement with Routed has been a partnership, and they have been actively involved in setting the systems up with us and our IT teams,” says Mira Andric, ACS Operations and Delivery Manager at ACS (South Africa).

“The Cybercloud team is an excellent team with impressive customer support. In fact, during this period of the COVID-19 pandemic, we immediately saw the benefits of our partnership with Cybercloud. While a lot of vendors were having downtimes, our resources on Cybercloud remained available without issues. Kudos to the team for making that possible,” says Ike Felix, Chief Technical at Teamapt (Nigeria).

“Hosting our servers on Silicon Sky’s Cloud Platform has enabled our contact centre customers and agents to work remotely and continue business operations as per normal,” says Corne Grobbelaar, Product Executive at Pivotal Data (South Africa).

“Your cloud. Our technology – Helping people go to work every day”

To find out more about the VMware Cloud Provider program click here: https://www.vmware.com/partners/service-provider.html


Category: Success Stories

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