VMware Honored for Professional Services Innovation and Excellence by the Technology Services Industry Association

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The Technology Services Industry Association (TSIA) announced the 2016 STAR Award winners at the Technology Services World Conference held in Las Vegas. VMware Professional Services was named the 2016 STAR Award winner for Innovation in Enabling Customer Outcomes.“VMware is thrilled to be recognized for the progressive advancement of our Professional Services business,” said Bret Connor, Read more...

CIO Imperative: Master Customer Experience to Remain Relevant

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Begin a New Life as an Innovation Services Team and Deliver the Experience Your Customers Feel Entitled To By Heman Smith What is meant by customer experience – for those whom IT serves? Today’s customers are used to immediate access to an app, typically via a mobile device, immediate ability to execute a task, and Read more...

Updated Virtual SAN Book from VMware Press

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Here is a brief excerpt from the newly released Second Edition of Essential Virtual SAN (VSAN): Administrator’s Guide to VMware Virtual SAN by Cormac Hogan and Duncan Epping, VCDX #7 from VMware Press. Introducing Virtual SAN VMware’s plan for software-defined storage is to focus on a set of VMware initiatives related to local storage, shared Read more...

Server Ops Troubleshooting and Training 101: A Technical Account Manager’s Perspective

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By Jodi Shely The ability of your organization to consistently, effectively and efficiently troubleshoot your virtual infrastructure matters, has significant and immediate impacts on your bottom line. Your ability to reduce capital expenditure (CapEx) and improve IT return on investment (ROI) – not to mention minimizing the risk of unpleasant operational experiences, can mean big Read more...