Organizations today face businesses challenges around continuing growth and operational efficiency, while increasingly relying on technology. The internet of things (IoT) is one of these technologies. IoT is enhancing the entire customer engagement lifecycle, streamlining supply chain, operations and logistics, and making buildings and factories “smart”. However, it also comes with many challenges as the number of devices grows such as management, security and scale.
In 2000, the consistent challenge with deploying internet of things (IoT) solutions was that information technology (IT) had been in a reactionary position. With IT out of the picture during the vendor selection process, hundreds of thousands of non-IT devices were deployed over time. The number of devices used for building automation and business security (badge systems), along with dedicated devices providing feedback to businesses like people tracking and agriculture monitoring, multiplied exponentially.
Every time a new device type was picked, another vendor was selected, and IT was turned to for device management. This became a challenge for IT as they faced high management costs coupled with very few standards. With hundreds of vendors and devices to manage, security was not always complete.
IT is becoming more proactive in the selection of IoT projects with the lines of business under the category of Operations Technology (OT). OT is made up of individuals who deploy these IoT devices, while IT helps support from an on-boarding, monitoring, managing and securing perspective. With the disparity of various devices (vendor silos), IT is looking at the loss of data from these devices and the value of the data that is evaporating.
In modern analytics and learning, the value of data comes from multiple data sets. IT looks at security, data evaporation and shadow IoT to ensure that these data sets are properly accounted for. Shadow IoT is the infrastructure management of these non-IT devices. Who supplies the patching? In many cases, it is the vendor that sells the solution. However, these vendors are either not patching the devices at all, or not doing it in the manor that IT would. This means the risk profile of these devices is unknown to IT.
This has evolved into IT becoming more aware of and involved in creating standard methods to manage these devices. IT is collaborating with their OT partners to become more effective in providing a standard system to onboard, configure, monitor, manage, secure and update these devices. This collaboration also provides a standard way to collect the data in a central location that can be analyzed across multiple data sources.
At VMware, as we dived deeper into enterprise IoT over the last three years, we’ve seen the need for a separate, dedicated IoT management solution which is specifically tailored to these challenges and requirements. That is why we created VMware Pulse IoT Center, a secure, enterprise-grade, end-to-end IoT infrastructure management solution. As VMware Pulse IoT Center becomes more of a standard, IT can become more aligned with the line of business. As the line of business becomes more dependent on the data that is collected from these devices and the devices themselves, it becomes more important for VMware to help provide a standardized method.
Webinar – Deep Dive into Why IT is the Secret Sauce in IoT
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