Customer Success Technical Account Managers (TAM)

Forrester Total Economic Impact™ (TEI) Study for VMware TAM shows compelling value

By Andy Nederveld, Americas TAM Practice Lead

As the VMware Technical Account Manager (TAM) practice lead in the Americas, I have had the privilege of hearing from many TAM customers over the years regarding the multiple ways their TAM delivers results for them.  We recently commissioned Forrester Consulting to conduct a study with TAM customers to see if we could get some hard measures around TAM value as well.  I’m very pleased to report that the findings of the Forrester TEI study do just that.  The study found a 301% ROI, less than 6 month payback, and $2.8M NPV from the VMware TAM service over a 3 year time period.  Customers cited multiple benefits, including better access to VMware resources, better strategic planning, and better VMware solution utilization and performance.

Forrester TEI for TAM Service – Full Report

Have a look at the study for all the details. And please let us know if you would like more information about how to engage with the VMware TAM service.

About the author:

Andy Nederveld has been leading VMware’s Americas TAM practice for over 5 years.  During that time, the Americas TAM practice has more than doubled in size, as the VMware solution portfolio expands and customers increasingly find they benefit from the long-term partnership they have with a TAM. The current Americas team is over 300 TAMs, passionate about helping customers achieve their business goals through VMware technology.


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