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End User Computing 101: Tying It Together with Mobility, BYOD, and Proper Methodology

By TJ Vatsa, Principal Architect, VMware Professional Services

TJ Vatsa

In the first two posts in this End User Computing (EUC) series (End User Computing 101 and Tips for Successful Deployments and End User Computing 101: Network and Security) I delved into EUC infrastructure, server power, network and security, devices, and appliances. Today, I’ll wrap up this three-post series by covering mobility and BYOD, application and image management, and touch on EUC project scenario and methodology.

First, let’s take a closer look at the mobility and Bring-Your-Own-Device (BYOD) space. If this is not well planned, deploying a mobility and BYOD policy (and the infrastructure to handle the influx of personal devices) can be a harrowing journey. With users today demanding anytime, anywhere access to business productivity applications, mobile devices, and data on personal devices, not having a policy in place can be even more detrimental.

Enterprise Mobility Management Platform

Components and framework to consider for managing mobility at the enterprise level

(For additional design considerations and tips for establishing a secure, manageable, and scalable enterprise Mobility & BYOD policy, read How to Set Up a BYOD/Mobility Policy.)

Applications and Image Management

These days, it’s not enough for users to have access inside the four walls of an office building. Users need anytime and anywhere access to their applications and associated data. While this may sound like a business and mobility use case, IT directors and managers need to analyze this requirement from the perspective of a unified application launch-pad a.k.a. a follow-me virtual workspace. This can mean virtualized applications, Software-as-a-Service (SaaS) applications, application publishing, web pages, virtual desktops, RDSH (Remote Desktop Session Host) desktops, to name a few.


When you look from the perspective of applications and data entitlement and policy management, it’s important to have a single source of truth—essentially, a repository for enterprise policy. This repository should not only facilitate one-stop-shop for policy definition, entitlement, and management, but also for operational excellence and auditing. VMware’s Workspace Portal provides these capabilities and a lot more.

Image Management

For desktop operational excellence in terms of swift provisioning, efficient management and centralized security, using VMware’s Horizon View means you won’t have to deal with “application and desktop image sprawl.”

As such, whether you use VMware or not, it’s imperative for enterprises to deploy a platform that provides centralized image management, image recovery, integrated PC break-fix and troubleshooting, and automated OS migration (to name a few).

It’s important to use desktop image management, not only for physical, but for virtual desktops as well. (VMware’s Horizon Mirage is one option to help make this happen.)

Weaving it together: EUC Project Methodology

Now that we’ve covered key EUC details, bringing it together with VMware’s Professional Services (PS) organization and our approved partner network is the best route to an agile methodology. It’s important that the methodology takes business and IT initiatives into consideration and turns them into successful business outcomes. This approach is composed of multiple iterative sequences.

Project Methodology

Each iteration focuses on requirements and vision, analysis, design, inventory details of implementations, and operational excellence. This approach not only enables early feedback, risk mitigation, and effective progress management, it also enables effective scope management and the perpetual enforcement of IT governance.

This iterative process begins with an analysis and assessment initiative that helps define the baseline by categorizing and prioritizing business and technical requirements. These requirements become part of detailed use cases that may also have business specific pre- and post-execution contingencies.

The use cases are then abstracted into a logical enterprise architecture design that is mapped to the available physical infrastructure. Once the physical design is ready, the pilot/blueprint implementation is initiated. This ensures compliance with business outcomes as defined by business sponsors. Upon successful user acceptance testing (UAT), VMware’s PS organization and partners test blueprints that are then rolled into the production environment with accompanying knowledge transfer (KT) sessions and role-based user training.

TJEUC img 8


By conforming to proper EUC infrastructure considerations, creating appropriate mobility and BYOD policies, adhering to best application and image management practices, and using a typical EUC project scenario that follows VMware’s iterative architecture methodology, you will set yourself up for success and effectively transform EUC and mobility initiatives within your organizations.

TJ has worked at VMware for the past four years, with over 20 years of experience in the IT industry. During this time he has focused on enterprise architecture and applied his extensive experience in professional services and R&D to cloud computing, VDI infrastructure, SOA architecture planning and implementation, functional/solution architecture, enterprise data services and technical project management. TJ holds a Bachelor of Engineering (BE) degree in Electronics and Communications from Delhi University, India and has attained industry and professional certifications in enterprise architecture and technology platforms. He has also been a speaker and a panelist at industry conferences such as VMworld, VMware’s PEX (Partner Exchange) and BEAworld. He is an avid blogger who likes to write on real-life application of technology that drives successful business outcomes.

Practical Tools from VMware Consultants: Mobility Policy, Horizon + Lync Architecture, and vCOps Dashboard

Our goal on the VMware Consulting blog is to share best practices that have delivered results for our customers, in hopes that they will help others be successful with VMware offerings.  Once in a while we like to highlight past posts that our readers have found particularly valuable. Last month, we published three such pieces — with great, practical advice to help you in your daily work. Just in case you missed them, we hope you find them useful. And if you’re already putting them to use, be sure to leave comments for our consulting authors. Feedback helps us bring you more of what you want to read!

How to Set Up a BYOD/Mobility Policy
By TJ Vatsa, Principal Architect, VMware Americas Professional Services Organization

Architecture Overview: Microsoft Lync with VMware Horizon View
By Ray Heffer, VCDX #122, VMware EUC Architect

Create a vCOps One-Click Cluster Capacity Dashboard, Part 2
By Sunny Dua, Senior Technology Consultant, VMware

How to Set Up a BYOD/Mobility Policy

By TJ Vatsa, Principal Architect, VMware Americas Professional Services Organization

TJ Vatsa

Smart phones have surpassed one billion worldwide for the first time in 2012 and that number will likely double by 2015, says Bloomberg. Smart phone sales are even surpassing desktop and laptop sales, according to IDC’s Worldwide Smart Connected Device Forecast Data.

Rolling out a bring-your-own-device (BYOD) policy and infrastructure to handle the influx of personal devices can be a harrowing journey if it’s not well planned. With users today demanding anytime access to business productivity apps, devices, and data on personal devices, not having a policy in place can be even more detrimental.

The first step to implementing a BYOD policy is to think about the devices themselves, how you’ll manage them, and the applications that are being used. VMware’s Horizon EUC (End User Computing) suite can act as the broker and management platform between devices and applications to ensure that the corporate network stays secure. (And users stay happy.)

The recent acquisition of AirWatch makes VMware the undisputed leader in the space of BYOD and mobility, providing the most mature EUC solution portfolio on the market today. This solution portfolio includes some of the key capabilities, such as:

  1. MDM: Mobile Device Management
  2. MAM: Mobile Application Management
  3. MCM: Mobile Content Management
  4. MEML Mobile Email Management
  5. SCL: Secure Content Locker
  6. And a plethora of additional features and functionalities

Now, having touched on the “why” above, let’s take a look at the “what” and “how” of the BYOD/mobility policy.

What: Devices, Applications, Management, Customizations

Below, I’ll lay out general steps to think about in your BYOD policy and tips to putting it in place. That said, every policy requires its own customizations: there’s no-one-size-fits-all approach. Healthcare has different requirements than a financial institution would, for example.

First Step: Devices and Access
With many solutions in the market, customers and integrators can overlook design. So the burning question an architect needs to ask is: “What kind of access for what types of devices?” For the purposes of this blog, we’ll look at the three most typical categories: LAN, VPN, and public network access (see chart below). You can use the sample matrix below to better assess the access you’d like to grant.

For instance, you’ll put devices on the X axis and network access on Y axis. Your LAN will need to be the most secure; therefore, only company-issued devices will have access. But BYOD devices can still gain network access through VPN or a public network, just no access to the LAN itself. These access and device controls need to be driven by your corporate security policies.

How: Design Dos and Don'ts (Devices & Access)


Second Step: Features and Capabilities
Once you’ve figured out access levels, next create a matrix to assess the desktop features and capabilities you’d like to grant. Public network settings will be the most stringent, but VPN and LAN will provide the security you need to enable most desktop features. You’ll want feature category on the X axis against network access on the Y axis, like so:

How: Design Dos & Don'ts (Features & Capabilities)

With your LAN, multimedia redirection is another consideration. If a user is accessing a desktop on the corporate network, audio and video capabilities might require provisioning on the end device. In certain cases, WAN bandwidth may cause an issue accessing corporate recordings. The same issue may happen with printing as well. Ensure that you comply with corporate IT policies while evaluating and enabling such features.

Third Step: Applications
Last, consider your applications entitlement. It’s easy to restrict applications through the catalog of applications provided in the Virtual Workspace Catalog, and the entitlements can be adjusted by department–so your finance department will get access to a different catalog of applications than HR would. Or you can restrict application entitlements based on security rules. For instance, Active Directory GPOs (Group Policy Objects) can be effectively used to enforce business/department specific security policies.

As you can see, creating a BYOD policy doesn’t need to be daunting. If you think through the various steps, you’ll have a secure network access, happy end-users, and a policy that ensures a successful and a mature adoption of your enterprise BYOD/mobility strategy.

I hope you will find this information handy and useful during your BYOD/mobility architecture design and deployment strategy.

TJ Vatsa has worked at VMware for over four years, with over 19 years of expertise in the IT industry, mainly focusing on the enterprise architecture. He has extensive experience in professional services consulting, cloud computing, VDI/End-User Computing infrastructure, SOA architecture planning, implementation, functional/solution architecture, and technical project management related to enterprise application development, content management, and data warehousing technologies. Catch up with TJ on Twitter, Facebook, or LinkedIn.

What Did You Miss? Best Blog Posts for 2013

When you consider the constant flow of information we are submerged in on a daily basis, it’s no surprise that great insights occasionally escape our notice. As we reflect this week on the  last year, we thought we’d share a few of our most read and most shared posts from 2013—just in case you missed one. We hope they’ll help you step into 2014 with confidence, knowing you have these helpful tips in your back pocket (and that you can check back any time for new ones). Enjoy!

Four Commonly Missed and Easy to Implement Best Practices (Horizon View)
– By Nathan Smith, VMware EUC Consultant

It All Starts Here: Internal implementation of Horizon Workspace at VMware
– By Jim Zhang, VMWare Professional Services Consultant

4 Ways To Overcome Resistance to the Cloud
– By Brett Parlier, Solutions Architect, VMware Professional Services

Quickly Calculate Bandwidth Requirements with New vSphere ‘fling’
– By Sunny Dua, Senior Technology Consultant at VMware

Slowing Down for Strategy Speeds Up the Move to Mobile

By Gary Osborne, Senior Solutions Product Manager – End User Computing

Today’s workers are more reliant on—and demanding of—mobility than ever before. They need personalized desktops that follow them from work to home. They need to connect from multiple devices through rich application interfaces. The challenge for IT organizations is that bring-your-own-device (BYOD) initiatives are often wrapped in, and encumbered by, tactical issues—perpetually pushing strategic discussion to the back burner.

Working hard, but standing still

By focusing on a tactical approach, many IT organizations find themselves on the BYOD treadmill—they get a lot of exercise but never really get anywhere!  Developing an overarching strategy before setting out on the journey provides much needed guidance and positioning along the way. This isn’t a step-by-step plan, but rather a clear vision of the business challenges being addressed and the value being delivered back to the organization. This vision, including direction, a clear definition of phased success, and defined checkpoints along the way, should be articulated and understood throughout the organization.

Getting your organization to buy into the importance of an overarching strategy can be a tough sell, especially if near-term goals are looming. But it will pay off many times over. According to a recent study by IBM, “Those IT organizations that treat mobile as both a high priority and a strategic issue are much more likely to experience the benefits that mobile can bring to an organization. The July report, Putting Mobile First: Best Practices of Mobile Technology Leaders, reveals a strong correlation between mobile success and establishing a strategic mobile vision, along with external help to implement it.

Take the time – but not too much

Those IT organizations that achieve measurable success with their VDI and BYOD initiatives found the right balance between too little time developing a sound strategy and the all-too-common “analysis paralysis” of taking too much time. we  We have worked with customers that have found that balance in part by keeping a clear focus on the business value that BYOD solutions can provide and an eye toward what they need to achieve and deliver to the business to declare success.

Jumping straight to the tactical activities and placing orders for “guestimated” infrastructure without knowing the strategy that will support it are two of the most common pitfalls I see lead to failed or stalled BYOD initiatives. By focusing on the value mobility can deliver to the business rather than get bogged down in the technical details, a strategic exercise can be completed swiftly and deliberately, meeting the speed of change in today’s mobility.

Gary Osborne is an IT industry veteran and is part of the VMWare Global Professional Services engineering team responsible for the End User Computing Services Portfolio.  Prior to his current role, he provided field leadership for the VMware End User Computing Professional Services practice for the Americas.

Help Your Mirage Implementation Soar with a Pilot Program

By John Kramer, Consultant at VMware

I’ve recently been working on a customer engagement, getting them ready to deploy VMware’s Horizon Mirage to 12,000 endpoints worldwide. The main use case this customer had in mind was backup and recovery of existing endpoints and new endpoint provisioning.

During the initial phase of a Mirage project, the unique data from each endpoint is “centralized” into the data center to provide protection for the user’s data and application personality. With so many endpoints to protect, it’s key that we test our assumptions with a pilot program.

Getting off the ground

We begin by building the pilot infrastructure as close to the production configuration as possible. In this case, that included six Mirage Cluster servers, one Mirage Management server, an EMC Isilon Storage array, and the customer’s existing F5 load balancer. (Note that each Mirage implementation will be unique, as will combined use cases—migration, image deployment, and backup/recovery, for example. More variables and considerations would come into play if more than backup/recovery was needed.)

For this particular pilot we selected 200 endpoints from as many branch office locations as possible. I would normally recommend a much smaller pilot with 50–100 endpoints, but this customer needed to centralize global endpoints to a single US-based datacenter, so we needed a larger data set to test the various network configurations worldwide.

While implementing a single, centralized Mirage cluster is ideal, there are situations in which supporting multiple mirage clusters is the best solution. These include when data privacy regulations require data to be kept in specific countries or regions, when wide area network bandwidth is insufficient to support Mirage operations, and when the customer requires separation of Mirage management responsibilities for different endpoints.

Once the infrastructure is setup we build a functional test plan, which we will use to validate decisions we made when the customer purchased the servers, storage, and infrastructure to support Mirage. Then we extrapolate the data to make sure there will be enough bandwidth, time, and disk space to support the full centralization.

A pilot phase can also help with smaller roll-outs by ensuring resources are utilized as efficiently as possible. Here are the key components of our Mirage pilot.

Average CVD Size

This is the amount of unique data, after deduplication is taken into account, that has to go over the network for an endpoint to be considered “protected” (since Mirage only centralizes data that’s not duplicated on another endpoint). By multiplying the average CVD size by the number of endpoints in an office, we can estimate the amount of data that will need to be centralized from each site.

Network Bandwidth

The next thing we need to know is how much bandwidth is available from each site to transfer that data. That, along with the average CVD size, allows us to calculate the total amount of time for centralization, as well as the amount of network bandwidth required to complete centralization. This helps us determine if expectations need to be reset with the customer and/or if we need to implement some form of Quality of Service (QoS) to rate-limit Mirage traffic over the network so it does not compete with other high-priority traffic.

Storage Sizing

The average CVD also helps us calculate how much total storage space will be necessary (average CVD size times the number of endpoints that need to be backed up). We also make sure there is sufficient storage array IOPS for Mirage to utilize during the centralization phase.


The early stage of the pilot is also an important opportunity to bring together the various teams that will be affected—server, storage, network, desktop, helpdesk—and start discussions about gathering performance stats from each groups during the pilot to validate the planned architecture. This way we make sure everyone understands how the roll-out will affect their team and what their roles and responsibilities will be. Good communication with these groups is important throughout the pilot to ensure you’re gathering the data needed to help you validate your design or make adjustments when necessary.

After testing the key components during the centralization phase, we work with the customer to build a base layer from which new endpoints will be provisioned. A new endpoint will usually arrive from the manufacturer with a corporate image that’s out of date. When that new endpoint comes onto the network, we add it to the Mirage system, which scans the system, determines which updates are missing, then uses the base layer to send the updates to the new endpoint being provisioned.

This process will also make use of the Branch Reflector, if one is available on the LAN. Branch reflectors are used to reduce the amount of data that needs to be sent to a remote location for base layer provisioning and update operations.

One big advantage of Mirage is that it’s designed to be as hands-off as possible, saving IT time. A great example happened the week after we rolled out the pilot to the customer’s Indianapolis office. An employee’s hard drive failed, and it just happened to be one that was included in the pilot. We were able to restore that endpoint, including all his user applications and data, like nothing ever happened within the day.

We were able to restore that endpoint like nothing ever happened within the day.

Under their old system, it would have taken much longer then a day to get the end users applications and data recovered—assuming they even had a valid backup. Not surprisingly, the customer and the employee were very happy with the results—and we were happy that Mirage clearly proved the value of the system, during the first week of pilot!

This highlights one final benefit of a pilot program: It gives you the opportunity to reiterate the value of the investment and strengthen buy-in even further. So whether you are working on a project involving 2,000, 10,000, or 20,000 endpoints, I recommend starting with a pilot. It will save you time, effort, and money in the long run.

John Kramer is a Consultant for VMware focusing on End-User-Computing (EUC) solutions. He works in the field providing real-world design guidance and hands-on implementation skills for VMware Horizon MirageHorizon View, and Horizon Workspace solutions for Fortune 500 businesses, government entities, and academics across the United States and Canada.

Come Find Your Blueprint for BYOD Success

Employees today have more information available—and more ways to access that information—than ever before. No longer does a single device (whether it’s a laptop, a tablet or a traditional desktop computer) meet the needs of today’s workforce. Your goals haven’t changed: to deliver a secure, manageable and efficient end user computing environment to the enterprise. Now you just have to do that while managing a menagerie of devices.

VMware products enable companies to virtualize, simplify and control their end-user computing environments; but to be effective, these solutions must integrate with a complex, multifaceted and ever-changing business environment. To design and deploy these solutions correctly, you must be able to make this complex ecosystem of various devices and systems work together seamlessly.

At VMworld San Francisco, you’ll have the opportunity to meet the leading architects of blueprints for exactly this kind of modern mobile enterprise—the VMware Professional Services EUC architects. Stop by the VMworld Professional Services booth to see an eye-catching iPad demo, providing an inside look at four end-user computing blueprints and a deeper appreciation for the technical and architectural decisions required for a high-performing EUC solution.

Learn about:

  • AlwaysOn Point of Care. Drawing on our healthcare industry experience, we integrate VMware technologies with the your environment’s third-party systems and optimize your IT landscape to meet your needs. By weaving together a variety of devices—from desktops to physician tablets and remote smartphones—VMware provides a single-sign-on, seamless user experience across your organization. We deploy an infrastructure that provides the high availability essential in healthcare environments, along with the security needed to protect patient privacy and ensure regulatory compliance.
  • Mobile Secure Workplace. We take an integrated approach to mobile technology, bringing together and optimizing VMware products with third-party technologies while leveraging your existing systems. While building security into your architecture, we also focus on device independence and flexibility, so your infrastructure won’t be left behind by rapidly advancing mobile technology.
  • Branch Office Desktop. We conduct a thorough assessment of your central and branch-office IT landscape. We look at storage and how it will be affected by the way images and user personas are managed, as well network topology, to understand issues such as WAN availability, application strategy and the number of endpoints that need to be supported.
  • Business Process Desktop. We analyze workflows to understand your business requirements, then design an architecture that provides seamless integration of voice and digital channels, along with consistent network performance and availability. Because flexibility is especially important in these operations, we deliver a blueprint for a repeatable deployment process that lets you scale operations up and down quickly to stay in step with changing business demand.

VMware Professional Services can help you design and deploy an end-user solution that is secure, reliable, and right for your business—and do it rapidly while minimizing risk and maximizing your return on investment. Come visit us at VMworld to see how!


Don’t Miss VMworld’s Hands-On Labs: Now More Mobile & Flexible

For many of the 21,000 attendees expected at VMworld 2013 San Francisco, a main draw will be the Hands-On Labs (HOLs), which have grown from 120 users in 2004 to 45,000 square feet of space and 2.5 days worth of content this year.

HOLs allow participants to try out VMware products on provided computers or—starting last year—their own device, powered by hotspots around the convention center. This means users don’t have to change licenses or buy equipment, and product experts are available to provide immediate guidance. You’ll recognize many of the HOL experts and speakers as the same Professional Services Consultants who share their expertise on this blog.

Every time a lab is run, the environment is reset to a fresh state for the next participant. This is made possible by the very tools VMware lets participants test: Each workstation has a VMware Horizon View virtualized desktop running Lab Manager software, powered by VMware hybrid cloud technology. The vSphere virtualized infrastructure integrates onsite and offsite data centers (in San Francisco, Ashburn, and Miami) to enable 4,000 virtual machines to be deployed and un-deployed every hour.

Brand new this year are the Lightning Labs of 15 or 30 minutes, providing a shorter alternative to the usual 60-minute sessions—for attendees dedicated to optimizing every minute of their schedule.

This year VMworld will also serve as a testing ground for the public beta of VMware Hands-On Lab Portal, built on the Project Nee (Next-generation Education Environment) Application, which launched in November to much excitement.

Don’t forget to register for the 2013 HOLs—and VMworld if you haven’t! You can even self-register for HOLs for the first time. More details on HOLs and this year’s topics here.

Staying Ahead in the Boom of the Mobile Workforce

Today’s IT department is inundated by new devices, new applications and new ways to work. It used to be that IT defined, provided and supported the device or endpoint; they defined the refresh or upgrade cycle; they assessed, procured and installed all the applications. Users had very little influence or input into what they used at work. Today, that’s all changed.

In this 2-part video blog, Ted Ohr, Sr. Director of Professional Services and Mason Uyeda, Sr. Director of Technical Marketing and Enablement discuss the incredible explosion around end-user computing and the mobile workforce, the challenges that IT faces and what VMware is doing about it.

In this new landscape, we have users with choice, multiple devices and multiple ways for IT to approach the challenges of control vs. agility vs. cost. In Part 2, Ted and Mason highlight VMware’s IT solutions space for the customer, providing users access to the data and applications they need to get the job done

With over 18 years of technology experience, Ted Ohr is the Senior Director of Americas Service Delivery, which includes Software Defined Data Center, Mobility, Project Management and Technical Account Management. In addition to driving services revenue growth in Latin America, he is also responsible for leading all aspects of service delivery, thought leadership and best practices for VMware’s Professional Services business for both North and Latin America, helping to ensure customer success and satisfaction.
Mason Uyeda joined VMware in November 2007 and leads technical and solution marketing for VMware’s end-user computing business, bringing more than 18 years of experience in strategy, product marketing, and product management. He is responsible for the development and marketing of solutions that feature such end-user computing technologies as desktop virtualization and workspace aggregation.


“Status-Quo” or “Status-Go” in a BYOD World?

By Mike Marx, VMware EUC Consultant

Why do virtual desktop implementations always follow the Status-Quo?  Numerous times, I have encountered administrators that are fearful of change for one reason or another.  An exciting virtual desktop strategy will quickly change into a routine humdrum desktop replacement project when the only incentive seems to be: “This is the way we always do it and we can’t change.”

I remember taking a bold step into uncharted territory when I was managing an IT department for a University back in the early 2000s.  At that time, allowing customers to bring their own computers and access internal network resources was unheard of! This strategy is now commonly called BYOD. [Bring Your Own Device] My strategy was out of the box, had new challenges and requirements, but quickly brought value and a competitive edge to the University.  I completely attribute the success of that project to the shared knowledge of the strategy.  Everyone from top management down to the support desk was aware of the strategy and contributed to the initiative.  There were technical challenges and support challenges, but everyone was engaged, creative, and knew why we were entering this “Bold New World.”

Culture change takes time and everyone wants to do things better.  Somewhere along the way, the virtual desktop strategy has simply become the Status-Quo running on virtual hardware.  Companies must listen to their employees and develop the virtual desktop strategy to effectively deliver productive tools to their end-users.  Some do, but it appears that listening is where the strategy ends in most cases.

A virtual desktop strategy is flexible, it is efficient, it is easy to support and is exciting.  It can provide everything that end-users want.  In short, it challenges the Status-Quo and promotes productivity and creativity.  I encourage companies to develop their virtual desktop strategy and challenge their engineers and support staff to come up with creative ways to change the Status-Quo. Too often, we [IT] end up creating new ways to prevent end-users from utilizing their desktop as a creative tool.

When you are considering implementing per the Status-Quo, keep these points in mind…

Remember when you wanted:

  • A Mainframe terminal…
  • A Desktop PC…
  • A Laptop PC
  • A Blackberry…
  • A Smart-phone …
  • An iPad…

It’s time for Status-Go!

-Mike Marx

Mike Marx is a Senior Consultant with the End User Computing group at VMware.  He has been an active consultant using VMware technologies since 2005.  He is certified in VCP, VSP, VTSP, VCA-DT and VCP-DT, as well as an expert in VMware View, Thinapp, vSphere and SRM.