Tag Archives: VMworld

VMworld 2016 Barcelona: Breakout Sessions You Shouldn’t Miss

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Download a handy guide.

Learn from the Experienced VMware Advisory and Operations Transformation Teams at VMworld 2016 Barcelona

VMworld 2016 Barcelona kicks off in less than two weeks on October 17th.  Our Operations Transformation Services and Advisory Services teams will be there to extend their expertise to help customers get the most out of their investments in VMware technology.

View the abstracts for these breakout sessions and add them to your VMworld Barcelona agenda using the links below.  We look forward to seeing you there!

Day Date Time Session Title
Mon 17-Oct 1:00 PM SDDC7609-QT How to Respond to the “Bring Your Own Data Center” Trend
Mon 17-Oct 2:00 PM SDDC7876-QT Service Automation Roadmap:  Approach and Samples
Tue 18-Oct 11:00 AM SDDC7616 Strategizing Cloud Business Management Using vRealize Business
Tues 18-Oct 11:00 AM DEVOP9093 Unpanel: How I Survived the DevOps Transition
Tue 18-Oct 12:30 PM SDDC7692 Tips for Realizing the Full Value of Your SDDC Transformation
Tue 18-Oct 3:30 PM SDDC8824 Thales UK – How Defining a Service Led to Automation Success
Wed 19-Oct 12:30 PM DEVOP8924 Building an Actionable Strategy Around DevOps and Platform as a Service (PaaS)
Wed 19-Oct 2:00 PM DEVOP7788 Industry Perspective: Enterprise Reality of Doing DevOps
Thur 20-Oct 9:00 AM SDDC7886 Implementing an Operating Model for Agility
Thur 20-Oct 12:00 PM SDDC8357 If They Come – Are You Ready?
Thur 20-Oct 1:30 PM SDDC9971 Experience the Business Impact of IT Innovation & Transformation in this Live Interactive Simulation

Taming the Hydra: IT in a Multi-Cloud World

Kevin Lees

Photo Credit: iStock/ZU_09

Photo Credit: iStock/ZU_09

By: Kevin Lees

I know it’s hard to believe, but VMworld is upon us again. Where did the last year go? I know many of you were busy implementing, updating, extending, and managing your private cloud environment. Perhaps you’re busy implementing and getting comfortable working with NSX; busy realizing the great benefits software defined networking and security brings you as an IT service provider to you line of business customers. Regardless, I’m sure you’re busy making your customers happy with the standardized and customer-driven IT services you’re providing.

So, you’re getting comfortable in your private cloud world – but not too comfortable I hope, as a recent VMware study (VMware Customer Advocacy study”, Q1 2016) shows that 48% of enterprise applications will be cloud based within 3 years. Ok, that doesn’t sound too bad. That is until you see another statistic that says 65% of enterprises will use more than one public and/or private cloud platform and for 67%, and that:

For 67% of enterprises the ideal end state includes relying on multiple cloud platforms.

Relying on multiple clouds, really?

So how are you going to deal with that? How are you going to bring order to potentially multi-cloud chaos? It’s hard enough to get a handle on the workloads your enterprise developers are placing in one public cloud, how bad is it going to get? Well, if you start planning for multi-cloud now, it may not have to be bad at all. In fact, with proper planning, you can drive a good degree of control – without all of those pesky developers even knowing the difference.

If I’ve piqued your interest – or perhaps triggered the onset of a slight panic attack, please stop by my session, SDDC8994: Taming the Hydra: IT in a Multi-Cloud World, next Monday at 3:30 at VMworld 2016, and I’ll fill you VMworldin on some concrete steps you can start taking now to avoid the chaos as well as how the looming multi-cloud world might impact your IT role. I hope to see you there.

Download a full agenda of VMworld breakout sessions that will help IT leaders build a strategy for the digital era.

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Kevin Lees is Principal Architect for VMware’s global Operations Transformation practice and is based in Colorado.

3 Steps to Create an Automation Roadmap

Ahmed_croppedAutomation RoadmapBy Ahmed Al-Buheissi

Automation is at the heart of any cloud implementation.  It provides fast provisioning, resource monitoring and self-healing, capacity adjustment, and automated billing.  Also, automation will ensure consistency, prevent errors and free-up valuable staff time to work in more innovative projects.

But in order to embrace automation, the organization needs a roadmap. This roadmap needs to be based on an understanding of the current state of the organization, in terms of technology, people and process. You must also examine where the organization will want to be in terms of automation and define “to be” state. The roadmap creation process will determine what tools, skills and services are required to achieve the automation target, and then schedule these improvements to achieve the requirements.

With a comprehensive roadmap, the organization can be well-prepared for the journey, in terms or time, budget and resources.

Three Steps to Create an Automation Roadmap

There are three recommended steps to take in order to create the Automation Roadmap:

  1. Assess Your Current State: Using industry best-practices, you need to start off by assessing the organization’s current state in terms of:
    1. Technology
      What technology is available and fully adopted, in areas such as virtualization, self-service, automation and orchestration? Even DevOps-related tools should be assessed.
    2. Process
      Are related process and policies documented and implemented? For example, Service Definition, Request Fulfilment and Release Management.
    3. People
      Specific skills and roles are necessary for running an automation-oriented infrastructure. Some of these roles include Service Architect and Infrastructure Developer, which need to be documented, formalized and assigned.
    4. Interactions
      Ensure that proper interaction procedures are in place, such as interactions between groups, to the business, and to service providers.
  2. Get Your Priorities Right: You need to identify potential processes for automation, in areas such as IaaS, PaaS, Proactive Operations and capacity Monitoring. Once these opportunities are identified, they need to be evaluated and prioritized in terms of process, impact and readiness.
  3. Put it all on the Map: Now that we know where we are and what we need, we can put it all on a time-line chart. When creating the roadmap some consideration needs to be given to the length of time for the roadmap, as well as time and order required for implementing tools and processes.

If you want to learn more about establishing your Automation Roadmap, please join my Quick Talk at VMworld in Las Vegas:

VMworldAugust 28th 2016 –  1pm
“Service Automation Roadmap: Approach and Samples”
Add session SDDC7876 via the VMworld Schedule Builder

Download a full agenda of VMworld breakout sessions that will help IT leaders build a strategy for the digital era.

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Ahmed Al-Buheissi is a Senior Solutions Architect with the VMware Operations Transformation global practice and is based in Melbourne, Australia.

VMworld 2015 – Day 4 Recap

Wednesday Sept 2

dc2105-150x150By Andy Troup

Kevin Lees, our principal architect in our Operations Transformation Services practice, spoke today about Best Practice Approaches to Transformation with the Software Defined Data Center. Kevin speaks from experience, spending most of his time with customers on-site with transformation projects. Kevin has seen firsthand what works and what certainly doesn’t. Recommendations he shared this morning included:

  • Start with a formal service definition process—include all stakeholders (LoB, Ops, Infrastructure, Dev, Finance)
  • Include Security and Compliance right off the bat
  • A 360 degree service definition exercise drives technology decisions, not the other way around
  • Look at the new roles that will be needed: e.g. Business Relationship Manager, Service Owner
  • Create a Service Marketing Plan for key stakeholders in the organization
  • Assume change will be constant—adopt an agile planning methods (e.g. 2 week sprints); release features on a regular basis rather than waiting for final project completion
  • Take an iterative approach rather than a sequential approach. Start simple, gradually expand (this applies to the process side as well as the service offering side.)
  • Merge workstreams: technical workstream, operations transformation workstream, cloud service management
  • Break down silo’s (Kevin has some really good advice here arming and rewarding champions or change agents in the functional groups to help this happen. Exec sponsorship is also critical.)

You can find the session recording on the VMworld mobile app or vmworld.com to get the benefit of all of Kevin’s insights.

Last day of the conference is tomorrow! Here’s what to attend:

  • 10:30 AM
    OPT 5029 How to Use Service Definitions to VMware vRealize Business to Build Highly effective, Service-Based Cost Models
  • 10:30 AM
    OPT 4707 Integrating vRealize Automation with ITSM and Service Catalog
  • 12:00 PM
    OPT5709 Building a SDDC with CIT (customer presentation)
  • 1:30 PM
    OPT 5369 Proactive Monitoring of a Service: People, Process and Technology

Don’t forget to use the VMworld mobile app to easily locate these final day sessions.

And, thanks for sharing the week with us! Please do reply to this post with any observations about the subject of transformation of your own, either from your own experiences or as a result of any the Operations Transformation sessions you attended this week. Looking forward to hearing from you.


Andy Troup is a Cloud Operations Architect with over 25 years of IT experience. He specializes in Cloud Operations and Technology Consulting Service Development. Andy is also a vCAP DCA and VCP. Andy possesses a proven background in design, deployment and management of enterprise IT projects. Previously, Andy co-delivered the world’s first and subsequent vCloud Operational Assessments (Colt Telecomm & Norwegian Government Agency) to enable the early adoption of VMware’s vCloud implementation.

 

 

 

 

VMworld US – Day 3 Recap

Tuesday Sept 1

dc2105-150x150

By Andy Troup

It was another highly rewarding day in the Operations Transformation track at VMworld today. If you missed Ed Hoppitt speaking about DevOps Transformation, be sure to find the recording (With your conference pass you have access to recordings to any sessions you might have missed within 24 hours—find them on the VMworld mobile app or vmworld.com). Another highlight of the day was a customer group discussion on the subject of Organizational Change. Customers shared their challenges with siloed organizations, internal resistance to role changes, and more. Discussion points also included the need to find change agents or champions within IT to lead the charge to a service model, the need for executive sponsorship, and the importance of formally updating performance requirements or MBO’s.

“Can’t miss” real-world insights coming out tomorrow:

ITaaS at the Boeing Co., a Federal agency hybrid cloud case study, VMware IT on their internal cloud journey, and SDDC best practices from our operations transformation principal architect Kevin Lees, who spends a majority of his time on-site with customers helping shape their transformation journeys.

  • 8:00 AM
    OPT 5232 Cloud Native Apps, MicroServices and Twelve-Factor Apps: What Do They Mean for your SDDC/Cloud Ops?
  • 9:00 AM
    OPT 5069 Enterprise Hybrid Cloud—a Federal Case Study (DoE customer presentation)
  • 11:00 AM
    OPT 5361 Best Practice Approaches to Transformation with the SDDC
  • 12:30 PM
    OPT5509 Building an Enterprise Hybrid Cloud Strategy and Operating Model
  • 2:00 PM
    OPT5793 Organizational Change Management and SDDC: Why Getting Your People and Processes Aligned are the Key Ingredient in Ensuring Maximum Value to You
  • 2:30 PM
    OPT 5972 80k VM’s and Growing: VMware’s Internal Cloud Journey Told by the People on the Frontlines
  • 3:30 PM
    OPT 4684 Engineers in the Cloud: the New Model of Data Center Operations (customer presentation)
  • 4:00 PM
    OPT 6227 Developing a new IT: How the Boeing Company IT Dept. is Empowering its Customers through Internal Cloud and Services (customer presentation)

See the VMworld mobile app to easily locate these sessions, and be sure to follow us on Twitter @VMwareCloudOps for all of the latest information coming out of VMworld!


 

Andy Troup is a Cloud Operations Architect with over 25 years of IT experience. He specializes in Cloud Operations and Technology Consulting Service Development. Andy is also a vCAP DCA and VCP. Andy possesses a proven background in design, deployment and management of enterprise IT projects. Previously, Andy co-delivered the world’s first and subsequent vCloud Operational Assessments (Colt Telecomm & Norwegian Government Agency) to enable the early adoption of VMware’s vCloud implementation.

 

VMworld US – Day 2

Monday, August 31

From an Operations Transformation Services perspective, the first full day of VMworld was a cracker! (I’m British – that means very good!)


dc2105-150x150By Andy Troup

Our presenters had a number of insights to share (remember, with your VMworld conference pass you have access to recordings of any sessions you might have missed within 24 hours, found either on the VMworld mobile app or on vmworld.com). Dave Crane, one of our Operations Transformation Services solution architects, offered this advice in the Advanced Automation Use session this morning:

If you only take away one key point from this session, it should be about the importance of a reference framework“.

The reference framework is oriented around a specific capability (in the example presented in this session, the automated provisioning process). The reference framework document describes all of the steps in the capability, ensures business and IT alignment, and provides the baseline for your governance activities (leave a comment on this post if you have a specific question for Dave regarding this topic).

One of our customer presenters took us through their multi-year transformation journey story (people and process alignment featuring prominently, again!), and the critical role that the vRealize Operations tool plays in terms of visibility and management along that journey.

Tomorrow will be another really interesting day, with a variety of transformation topics. Of particular note, I’d like to call attention to the Organizational Change Group Discussion at 12:30 PM (OPT 4743) where a number of our solution architects with extensive on-site customer experience will share real-world organizational change insights, best practices and pitfalls in an interactive format.

Here’s the schedule for Tuesday, September 1:

  • 11:30 AM – OPT 4953:
    Operationalizing VMware NSX: Practical Strategies and Lessons from Real-World Implementations
  • 12:30 PM – OPT 4743:
    Organizational Change Group Discussion
  • 1:00 PM – OPT 4868:
    DevOps Transformation: Culture, Technology or Both?
  • 2:30 PM – OPT 4992:
    vRealize CodeStream: Is DevOps about Tools or Transformation?
  • 4:00 PM – OPT 5222:
    Keys to Successfully Marketing and Managing your vRealize Automation Service Catalog
  • 5:30 PM – OPT 5075:
    Six Steps to Establish Your IT Business Management Office (ITBMO) with vRealize Business

Visit the VMworld mobile app to locate these sessions, and be sure to follow us on Twitter to find more information and resources: @VMwareCloudOps.

See you at Moscone.


Andy Troup is a Cloud Operations Architect with over 25 years of IT experience. He specializes in Cloud Operations and Technology Consulting Service Development. Andy is also a vCAP DCA and VCP. Andy possesses a proven background in design, deployment and management of enterprise IT projects. Previously, Andy co-delivered the world’s first and subsequent vCloud Operational Assessments (Colt Telecomm & Norwegian Government Agency) to enable the early adoption of VMware’s vCloud implementation.


 

Welcome to VMworld 2015!

VMworld2015-banner

Sunday, August 30th

By Andy Troup

dc2105As one of the solution architects on the Operations Transformation Services team, it is my pleasure to share our breakout session schedule with you and make sure you can easily find transformation sessions of relevance and interest.

Why Operations Transformation, anyway? Our customers know that in order to optimize the business outcomes of VMware technologies, you will need to modernize your IT infrastructure, evolving from a traditional siloed IT model to one of a service-driven organization. And to do this, you must also align the people and processes that support the new IT model. With the help of VMware Operations Transformation Services, you can effectively adapt your organization, and automate and orchestrate processes to maximize the business agility and operational efficiency these technologies offer.

This week in San Francisco, we have 23 breakout sessions in our schedule, covering multiple dimensions of the operational transformation journey.

But let’s focus on Day One.

We have six sessions tomorrow, Monday, August 31, covering a great mix of topics, including several customer presenters and VMware IT sharing real-world transformation experiences.

  • 8:30 AM – OPT 4680:

    Advanced Automated Use Case: Using vRealize Operations and vRealize Automation to Seize Back the Approval Charter

  • 12:00 PM – OPT 6226:

    Kaiser Permanente: Metrics-driven Transformation – Using vRealize Operations as the Foundation for Operations Transformation (customer presentation)

  • 1:30 PM – OPT 5238:

    VMware IT DevOps Transformation: A VMware-On-VMware Showcase

  • 1:30 PM – OPT 5519:

    Nimble Automation in a Regulated Environment: Good, Fast and Cheap. Pick Two. (Healthcare customer panel with Blue Shield, Delta Dental and Vision Care Plan)

  • 3:00 PM – OPT 5960:

    VMware NSX with a DevOps Mentality: Streamline Your Operations for Zero Downtime Networking

  • 3:30 PM – OPT 5279:

    Chargeback in the Dept of Defense (customer session)

Visit the VMworld mobile app to easily locate these sessions. And follow us on Twitter: @VMwareCloudOps.


Andy Troup is a Cloud Operations Architect with over 25 years of IT experience. He specializes in Cloud Operations and Technology Consulting Service Development. Andy is also a vCAP DCA and VCP. Andy possesses a proven background in design, deployment and management of enterprise IT projects. Previously, Andy co-delivered the world’s first and subsequent vCloud Operational Assessments (Colt Telecomm & Norwegian Government Agency) to enable the early adoption of VMware’s vCloud implementation.

VMworld 2015: 3 Operations Transformation Sessions You Shouldn’t Miss

dcrane-cropBy David Crane

As many of you are aware the time for VMworld 2015 in San Francisco is fast approaching.  It will be great to see past acquaintances again, I look forward to making new ones and having some great discussions with you all.

It’s an old cliché but time really does fly.  It doesn’t seem like 12 months since the last VMworld. During this time, while helping customers embark on some significant transformation projects, I have seen some consistent transition challenges beyond the typical technology issues that are essential considerations to ensure project success and I will be covering some of these in breakout and Quick Talk sessions this year.

OPT4680 – Advanced Automated Approvals Use Case – Using vRealize Operations and vRealize Automation to Seize Back the Approval Charter

On Monday 31st August at 08:30 my colleague Nick Moore and I will be discussing the people challenges to implementing automated provisioning, specifically automating approvals and introducing approval policies.

We’ll be examining a particular customer use case and how an integrated technology and people solution helped automate service and process approvals.  We’ll explain why its critical to understand the people relationships with technology and the dependency we have on their buy-in to ensure that ROI promises are realized.

OPT4682 – A Roadmap for Transformation – Planning Your Future State and Ensuring Governance

On Sunday 30th August in my 13:00 Quick Talk I will be discussing the steps required to ensure transformation governance.  I’ll be introducing concepts such as IT outcomes and operational capabilities and explaining how to translate these into people, organization, and technical roadmaps aligned to a governance framework to ensure success.

OPT4743 – Organizational Change with Kevin Lees

Organization transformation is also important, and on Tuesday 1st September at 12:30, along with VMware Principal Architect, Kevin Lees, we will chair a group discussion on the organization challenges presented by the introduction of new agile technology architectures.

VMworld 2015

VMworld 2015

If you wish to have a chat about the above in more detail I’ll also be around at the VMware booth, where you can book a meeting if you’d like to discuss things more specifically to your own organization.

For a full list of all of the Operations Transformation sessions, download this handy PDF.

As always, it’s going to be a really exciting week and hope to see you all there!

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David Crane is an operations architect with the VMware Operations Transformation global practice and is based in the U.K.

Best Practice Approaches to Transformation with the Software-Defined Data Center

Kevin_cropBy: Kevin Lees

VMworld is almost upon us. Technology continues, of course, to be a key enabler in helping IT on its transformation journey, whether that journey is to offering IT as a Service, moving more fully to Cloud, supporting cloud native applications and continuous delivery, DevOps, or any number of other initiatives focused on providing increasing value to the business. It’s also the primary reason you attend VMworld. But, as we work with our customers across the world, we continue to see how integral people and process changes are to really making this journey successful and to truly providing the value business is increasingly demanding of IT.

To help you make the most of the great technology and solutions VMware provides and will be showcasing at VMworld, we’re hosting an Operations Transformation track again this year. As the Principal Architect for our Global Operations Transformation Practice, this track is near and dear to my heart. We have a great lineup of sessions focused on the practical aspects of applying organizational, people, and process change to get the most out of VMware’s technology.

I have several sessions this year, but one that might be of particular interest is focused on the key best practices we’ve learned while helping some of our biggest IT customers transform their value proposition to their business customers by deploying a Software-Defined Data Center (SDDC). I’ll discuss what not to do and what to watch out for, as well as what you should do to be successful. I’ll present lessons learned through real customer examples (though the names will be changed to protect the innocent) and provide guidance on how you can avoid learning the same lessons – the hard way. Of course I’ll address the organizational, people, and process aspects but will also dive into some of the technical challenges we overcame or avoided along the way. This particular session is OPT 5361 on Wednesday at 11 a.m.

I know you’re looking forward to VMworld as much as I am. I hope to see you in one or more of my sessions but more importantly, check out the Operations Transformation track in the on-line Schedule Builder. You won’t be disappointed and you could be the hero “back at the office’ because IT’s success isn’t just about the technology.

Quick guide to my sessions:

Tuesday Sept. 1

  • 12:30 OPT 4743 Organizational Change Group Discussion
  • 2:30 OPT 4992 vRealize CodeStream:  Is DevOps about Tools or Transformation?

Wednesday Sept. 2

  • 8 :00 OPT 5232 Cloud Native Apps, MicroServices and Twelve-Factor Apps:  What Do They Mean for your SDDC/Cloud Ops?
  • 11:00 OPT 5361 Best Practice Approaches to Transformation with the SDDC
  • 2:30 OPT 5972 80K VM’s and Growing:  VMware’s Internal Cloud Journey Told by the People on the Frontlines

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Kevin Lees is principal architect for VMware’s global Operations Transformation Practice and is based in Colorado.

VMware’s Internal Cloud – A Use Case for Operating a Cloud at Scale

Ahmed_cropped By Ahmed Al-Buheissi

OneCloud is VMware’s internal cloud that is used by the various internal departments to test, experiment, demonstrate and train on the different products at VMware. It is an impressively large cloud, hosting about 80,000 virtual machines (VM’s), with about 40,000 running VM’s at any one time. It is used by R&D, Internal IT, Education, and Field sales, to name but a few.

The VMware Operations Transformation team engaged the OneCloud management team to discuss and understand the operation of such a large cloud. The following are some of the areas that were explored:

Evolution

The cloud was first established in 2012, where it started in a single datacenter and one core. The following year it expanded rapidly into a second datacenter and three more cores.  Soon the word spread and new tenants were invited. By the end of 2013, the demand was so high, it almost ran out of capacity. This means that 2014 was primarily focused on increasing capacity, both vertically and horizontally, and at scale. The team almost doubled in size, and spread across five datacenters in different locations around the world.

Organization

The OneCloud team consists of about 80 full-time staff, divided into an Infrastructure Operations team and a Service Operations team. The structure closely aligns with VMware’s cloud operations model, as documented in the VMware whitepaper Organizing for the Cloud.  

Service Operation

The OneCloud team runs like a separate business, with its own service desk and support structure. The team utilizes ServiceNow to manage the IT Service Management processes, such as Incident, Problem and Change management. They also have their own service delivery liaisons who manage the relationship with tenants, and help in understanding their use of the system, upcoming projects and any future demand.

Infrastructure Operations

This use-case is a live example of utilizing VMware-on-VMware, where VMware products are utilized at the hypervisor, networking and storage levels, then for provisioning and automation, and also for monitoring. Most of the VMware vCloud Suite of products are used for running the OneCloud infrastructure.

Hear more at VMWorld!

If you want to hear more about operating OneCloud, please join us at VMworld 2015 on Wednesday Sept 2nd at 2:30PT for the session: 80,000 VM’s and growing!  VMware’s Internal Cloud Journey told by the People on the Frontlines.  Hear the people who helped create and manage this large cloud talk about their experiences.

To add this session via the VMworld Schedule Builder, search for OPT5972.

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Ahmed Al-Buheissi is an operations technical architect with the VMware Operations Transformation global practice and is based in Melbourne, Australia.