Khalid Hakim

Khalid is an Operations Architect in the Operations Transformation team within VMware’s Global Technology Solutions organization with over 18 years of related experience. He is responsible for innovating and crafting operational service offerings for VMware cloud services (with a special focus on IT business and financial management solution line) to maximize the operational efficiency and achieve operations excellence. Prior to VMware, he was at Microsoft for nearly 12 years and worked as a senior consultant/architect within the Operations Consulting practice in EMEA and the US.  Khalid is one of the recognized Microsoft Operations Framework (MOF) contributors with various IT Service Management (ITSM) white papers, case studies, and related ROIs.

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