The way customers now consume technology has changed significantly. They are becoming more comfortable using platforms such as e-commerce marketplaces. In the US markets alone, online sales are predicted to grow by almost 60% to over $400B by 2018.
IT organizations are now aggressively trying to transform their technology platforms from static legacy infrastructure to the dynamic, agile infrastructures provided by virtualization, cloud and the software-defined data center.
In this short video, operations architect David Crane shares why your focus needs to include more than just technology when moving to a new technical architecture and infrastructure for IT operations. Analysis of, along with the planning and design of your future state operating model, are just as important if you want to realize the full benefits of transformation.