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Making IT Go Faster – Forrester Research Sheds Light on How

By Kurt Milne

kurtmilne-cropToday’s IT managers face increasing pressure to be more responsive and move faster. However, most IT organizations have built their IT organization to promote control and safety. People, process, and tools have traditionally been deployed to strictly limit change in order to optimize service quality and efficiency. In fact many of the most successful IT organizations have built their reputation by deploying elements of ITIL or other control frameworks to ensure critical system uptime.

Latest Forrester Research lays out a path forward for IT organizations that want to increase agility without losing control

orrester coverIt is easy to say – “Let’s use the cloud to move faster and be more responsive to the business.” But how do those with investment in ITIL, or who have thoughtfully developed process control methodologies, adapt to new demands for speed? Demands forcing IT to do things it may not be comfortable with? A new Forrester study based on interviews with 265 IT professionals in North America and Europe sheds some light on the best path forward.

Forrester found that:

  • IT organizations are quickly moving to on-demand, dynamic IT infrastructure
  • Users demand faster provisioning and want IT to be easy to consume
  • Those companies that have already deployed more dynamic change models are moving away from a centralized CMDB strategy
  • Developers are the primary consumers of ready-to-use application middleware stacks
  • IT can support rapid change without sacrificing configuration, compliance, and governance controls

If you have investment in IT process maturity and are looking to improve IT agility and deploy more automation without sacrificing control, then read the full Forrester report.
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