Home > Blogs > VMware CIO Exchange

VMware IT – On a mission to create business value

Albert Einstein said, “The true sign of intelligence is not knowledge, but imagination.” Imagination coupled with empowerment have been the two drivers of success for the VMware IT team in 2018. Acknowledging our progress, Computerworld last year recognized this unique culture by ranking VMware as the third-best place to work in IT.

2018 was an unprecedented year for us, and I’m proud of what the VMware IT organization accomplished. In my conversations with customers around the world, it’s increasingly clear that IT transformation is now an urgent business imperative, with business goals fully dependent on IT Operations. In the midst of this unpredictable and rapidly changing technology landscape, the IT team must serve as trusted partners to the business and add value while providing insight and shaping strategy.

That’s what we strive to do at VMware. And we go beyond technology. Our IT leadership supports positive change throughout the business while continuing to evolve our organization as the central nervous system of the organization.

The first VMware Annual IT Report premiered last year. By sharing our story of transformation with industry business leaders and fellow IT organizations, we wanted to spark a discussion and learn from each other about what’s possible. Now, with the release of our second annual report – “Disrupting Our Own Shop—How VMware IT Creates Business Value,” we’re sharing our progress through the following lenses:

  • Running a Tight Ship – How do we always ask the question, “Is there a better way?”
  • Driving SaaS Transformation – Enabling VMware’s transition from a perpetual license software provider to a SaaS company requires changes in every part of our organization.
  • Drinking Our Own Champagne – We use our own products and technology to solve our most critical problems – the same ones your IT organizations face every day.
  • Safeguarding Our Vital Assets – A rapidly changing landscape across devices, infrastructure and the cloud creates new threats. We mitigate risks and defend against cyberattacks by continually upping our cyberhygiene game and improving resiliency, while also having required compliance at all levels.
  • Optimizing the Colleague Experience –A delightful colleague experience sparks innovation by enabling inspiration to come alive. It also improves productivity, lowers costs and increases the level of satisfaction that employees have with their jobs, helping us to retain the best talent. We are always looking for ways to streamline, simplify and help people connect.
  • Doing the Right Thing – With our EPIC2 values as our foundation, we harness the power of human difference and build a community that includes all forms of diversity. We also play a role in helping VMware to meet its commitment of a green future.

We are committed to creating the kind of environment where everyone’s voices are authentic and inspired, but most importantly, are heard. I am honored to be working for a company  with a value system that supports inclusive communities, diverse backgrounds, ideas and orientations. I sincerely believe that there’s no better time to be in IT at VMware.

I welcome your feedback on our second annual report (reply here or send an email to vmwonvmw@vmware.com). If you have enjoyed this report and would like to share it on Twitter, click here .

Read the full report

IT Transformation: An Urgent Business Imperative

For more than a decade, VMware and Dell EMC have worked closely with CIOs and their teams at our IT Transformation Workshops to evolve their IT organizations from a service provider to a true strategic business partner, working in lockstep with their organization’s leadership team. I’m very excited to share the new IDG/Dell EMC report, “CIOs Reveal Their Priorities and Successes in IT Transformation,” which offers a rich set of IT transformation insights drawing from teams’ top IT priorities, progress towards reaching those goals and key technologies and operational challenges. What’s clear from the report is that IT transformation is not just a nice-to-have anymore; it’s now an urgent business imperative, with business goals now fully dependent on IT Operations.

Not surprisingly, many IT transformation priorities have held steady over the years, while some have faded and new ones have emerged. One of most critical factors for success remains gaining a strong backing from the business. Just as paramount is building a sustainable IT service delivery and operating model; here’s where cloud computing plays an important role in delivering IT as a service and aiding business resiliency. What I found most interesting in the data were the emerging priorities that CIOs and IT decision-makers revealed: continuous deployment, the importance of DevOps in streamlining and automating processes and platform initiatives such as Platform as a Service (PaaS) and Containers as a Service (CaaS).

And, If you are having trouble with getting and sustaining momentum for a transformation initiative, you’ll want to check out this 3-part blog series on multi-cloud strategy.  The first one is Moving to Multi-Cloud: How to Get Stakeholders Aligned. Or try 4 Steps for a Successful Transition to a Multi-cloud Model.

I encourage you to read the report and learn how industry peers are tackling a wide variety of challenges while keeping pace with fast-emerging technologies such as IoT and AI. The insights provide a clear window into today’s IT landscape, and how CIOs such as yourself are evolving their organizations. It will be time well spent!


VMware Ranks #3 in Computerworld Best Places to Work in IT

A Culture of Possibility Starts With Our Customers

VMware believes in the power of the individual to affect change. As the waves of technology adoption accelerate, the business must be able to respond to market opportunities much faster. VMware IT plays a crucial role in enabling innovation in order to provide the solutions and services to make this a reality.

Continue reading

AI Is Here: The 5 Steps You Need to Take Now

Yesterday, I used an app to find out how long my commute would be if I left later than usual. Today, my garage door opened when it sensed my phone, as I turned onto my street in my car. Tomorrow, I might download an app to find a bike near me, ride across town, and drop the bike off on the sidewalk for the next person to use it, without having to trudge to a docking station. Continue reading

VMware IT Shares its Transformation Story

During the past couple of years, I have shared VMware IT’s transformation story—our challenges, successes, and future plans. Our story is rich with accomplishments as well as learnings that illustrate how IT innovates to tackle business and technology challenges and accelerate our business growth.

Fundamental to this story is the IT culture of innovation. Not innovation as a catchphrase but innovation as an operating model and a way of collaborating that spans and extends beyond IT. An innovative environment gives our employees the latitude to think outside the box and even turn the box upside down to get a fresh perspective. Innovation is one of the most important IT drivers to help the business perform at the top of its game.

We have distilled this story into an inaugural IT annual performance report. By sharing our story with industry business leaders and fellow IT organizations, we hope to spark a discussion, both from within and across the industry. We all improve when we learn from each other about what’s possible.

In this report, we share the many achievements VMware IT has made during the past year. Highlights include a colleague support cost-per-case that is one-third the industry leading average; a 12% drop in our IT cost per colleague over two years; the release of more than 5,300 business app features; and our continued expansion into the hybrid cloud with path-breaking services (tested first by us), such as VMware Cloud on AWS.

We recognize that embracing change is core to our future success. This year, we will seize new opportunities to reimagine and optimize our processes and technology while attracting the best and brightest talent to help us. We will boldly embrace emerging technologies, including IoT, artificial intelligence, and machine learning, to advance efficiency and productivity. And we will continue to identify new ways to leverage cloud, mobility, security, and the digital workspace to accelerate business success.

To share the report on Twitter, click here.

Grading my 2017 Predictions – A Report Card

If hindsight is 20/20, my 2017 foresight was around 20/70.

It’s become quite the thing to make year-end predictions. I do it every year – here are my projections for 2018. But even more interesting are the reflections on just how prescient you actually were in foreseeing the future.

How did I do in 2017? The overall thread of my expectations for last year focused around interconnection; I think it’s pretty clear that is still the direction interwoven and increasingly sophisticated technology is going. I am discovering that it’s easy to predict trends but more difficult to accurately foretell their timing. Continue reading

Top 10 Things IT Leaders Need to Get Right

So a group of IT managers walks into a room…

Sounds like the start of a bad joke, but in reality, I was delighted to bring together my IT team to discuss how we can continue to improve upon collaboration, innovation, and agility. But don’t worry, I brought plenty of my own bad jokes.

Humor aside, this was an opportunity to gather my leadership team for an open conversation on how we can best succeed in the coming year. IT leaders within their respective enterprises have three jobs critical to success: Execution, innovation, and effective guidance of their teams. So what does an IT team need to do to accomplish these three items; how do you continue to inspire, scale, and win? Continue reading

CIO Whisperer- How to Become Your CIO’s Trusted Advisor

Gone are the days when the CIO once operated in a silo from the rest of the business. No longer are there instances when architects and their managers talk IT without a discussion on the impact to the business’ bottom line.

CIOs often find themselves caught between the business hammer and the technology anvil. It is time for technologists to step forward and stand alongside their CIOs and use their skills to enable change in IT. Increasingly, technologists must bridge the gap between IT and the core business, to better inform their CIOs with the goal of being a close confidant. In fact, IT is becoming a crucial part of the core business.

After going through our own digital transformation, both at VMware and Dell Technologies, I look forward to sharing tips on how technologists can use their tech, organizational and cultural know-how to enable successful transformation.

Join me, VMware strategist Art de Blaauw, and principal business solutions strategist Elan Yanovsky, to learn how we talk technology in a business context and how we have successfully become trusted advisors.

Join us on Monday, August 28 from 2:00-3:00PM at VMworld U.S. and Tuesday, Sep. 12, from 11:00-12:00 at VMworld Barcelona.

Add this your agenda via schedule builder. Additional session details below.

This session is one of thirty plus sessions being offered as part of the brand-new ‘Leading Digital Transformation’ track for IT professionals. For more information on this track, click here.

Art de Blaauw (@artdeblaauw)       Elan Yanovsky (@elan_ya)

Additional session details:

Session Type:  Panel Discussion

Track :  Leading Digital Transformation

Market Segment:  Commercial, Enterprise, Financial Services, Healthcare, SMB

Session Audience:  IT – All, IT – Operations, Executive Office, IT – Applications Development, Technical Support

Product and Topics:  Cloud Foundation, Workspace ONE, View, AirWatch by VMware, VMware on VMware, vRealize Suite

Technical Level:  Business Focus

Session Hashtag:  #LDT2346PU

VMworld 2017: Introducing the Digital Transformation Track

It’s almost VMworld time of year again! And this year, I’m excited to personally invite all who are now, or will someday be, leaders of IT to our newly introduced “Leading the Digital Transformation” track at this year’s show.

Led by VMware IT leaders, practitioners, and customers, the track has more than 30 sessions. They’re loaded with pragmatic guidance on topics like implementing a transformation strategy, modernizing the data center, integrating public clouds, empowering digital workspaces, and transforming security.

Given the current necessity to digitize businesses, the timing couldn’t be better. As technology evolves at light speed, so too should management. IT practitioners must begin to look at themselves as IT leaders of the future. Our goal is to prime these emerging leaders and inspire innovation.

Check some additional thoughts of mine on why empowering people is so important for the future of IT.

Take advantage of our Leading Digital Transformation Track to learn about how customers like you are building and executing strategies for transformation across cloud, mobility and security to meet their business goals.

Register now for VMworld U.S. 2017, August 27–31 in Las Vegas, or September 11–14 in Barcelona, and sign up today for an indispensable series of sessions created specifically for you as IT leaders.


On Twitter: @baskiyer

VMware is a Really Great Place to Work For

By Bask Iyer, CIO, VMware and Dell

I’ve never hidden the fact I love working at VMware. I certainly think it’s a fantastic place to work. But you don’t have to take my word for it…

For the third year in a row VMware was named one of the Fortune Best Companies to Work For.  Read more at:

Congratulations to all the amazing people here who make this a reality, every single day.


On Twitter: @baskiyer