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Category Archives: Video Job Postings

VMware is Hiring: Contract Technical Trainers – Australia

At VMware, we thrive on forward momentum. We are an engine of opportunity fueled by the transformative products and solutions we bring to market, the passion and trust we inspire in our customers, and our collaborative drive to define and deliver the future of IT through cloud computing.

The VMware Education and Enablement team is seeking Contract Technical Trainers based in Perth, Canberra, Melbourne, Brisbane and elsewhere around Australia to augment our delivery team in Sydney. If you are passionate, innovative, driven, and inspired by the opportunity to learn and contribute something back to the broader community, connect with us!

Contract Technical Trainer Job

This role contributes to the delivery of high-quality technical training classes and will allow you to be at the forefront of cloud technologies and best practices. With this role you will receive full training and the opportunity to become a VMware Certified Instructor (VCI), raise your profile within the rapidly expanding VMware community and contribute to industry events and speaking engagement on behalf of VMware.

Skill sets:

  • VMware Certified Professional (VCP) qualification is essential
  • Strong knowledge of systems administration, networking, client/server applications and hardware configuration:
    • Linux/UNIX and Microsoft Windows operating systems
    • Good practical working ability with Linux and/or Windows utilities and applications
  • Experience using instructional design models, including:
    • Analyzing audience needs and tying them to business requirements
    • Designing and developing student and instructor guides
    • Creating tests and practical lab activities
  • Proven experience teaching technical material
  • Strong experience in the technical industry, preferably with a large multinational vendor.

To apply and learn more about the role click here:   http://bit.ly/TqoEXR

Hear from Vath Lee, Senior Technical Instructor, VMware:

Q: What makes VMware stand out as a company to you?

A: VMware provides the technology that I am most interested in and genuinely love working with, especially the recent vCloud announcements and acquisitions. 

Q: What have you enjoyed the most since joining the team and how do you interact as a contractor?

A: For me, it’s the people I work with on a daily basis at VMware – they’ve included me. My coworkers at VMware have given me many opportunities to deliver training, presentations, seminars and workshops in various locations from classrooms to vMUGs to vForums and even larger audiences. These opportunities have challenged me internally and I thrive on these types of challenges.

Q: What is about VMware culture and your role that excites you?

A: The humbleness. VMware’s desire to enable customers so that they can be agile, efficient, secure and fault tolerant with technology in the Cloud era is truly humbling.

Q: What advice would you give to someone looking to join the Education & Enablement team on a permanent and contract arrangement?

A: Be flexible and reciprocate. There’s more than one way to reach an outcome.

Q: In your opinion what type of employee would succeed at this job?

A: Someone with the right physiology and psychology. Oh and you need to be technical and have the capability to present and pass on that knowledge.  Positive energy and a certain level of humor is always an added bonus.

Hear from Asif Rafiq, Senior Technical Instructor, VMware:

Q: What makes VMware stand out as a company to you?

A: VMware is a leader in virtualization and cloud infrastructure solutions. VMware develops state-of-the art  products, using leading edge technology. It is an innovative and dynamic organization.

Q: What have you enjoyed the most since joining the team?

A: It is one of the most collaborative teams I’ve ever worked with. Everyone, willingly shares their knowledge, experience and are always ready to assist if you ever ask them for help.

Q: What is about VMware culture and your role that excites you?

A: It provides a professional work environment, where work-life balance is actively promoted.

Q: What advice would you give to someone looking to join the Education & Enablement team on a permanent and contract arrangement?

A: IT is an ever changing environment, the only constant is change. One needs to be adaptable and willing to put in the extra effort to ensure that they have a  good understanding of the product(s), to position them accordingly.

Q: In your opinion what type of employee would succeed at this job?

A: A person who has the flair for newer technologies, be passionate about VMware products and willing to research and learn more about them.

 

Have questions or interested in applying to one of these roles? Reach out to Antonia via her social links below.

 

About Antonia:

Antonia is a Senior Recruitment Consultant at VMware with a speciality in IT&T recruitment across Europe and Australia/New Zealand.

 

Find Antonia Jennings on:

 

 

Current career opportunities in Australia: http://bit.ly/TqpFiD

Search all our open positions worldwide

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Join our Talent Community and let us find jobs for you!

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VMware is Hiring – Herzliya, Israel

 The VMware Israel office site is an R&D center, with a business core of next generation Cloud Ready IT Management Solutions. Together with the talented group of VMware Israel employees and managers, we aim to have the best Software Engineers, Quality Engineers, Software Architects, Interns and New College Graduates to join us and to take part in our work on VMware's Cloud Environment products. 

 We are looking to bring on individuals for four key roles at our Herzliya, Israel site. You may fit the below profiles:    

1. Team Leader – Scrum Master – Herzliya, Israel

We are looking for an experienced scrum team leader to join the management team of an innovative group, which develops VMware’s performance monitoring solution for the cloud era.

The product development includes working in modern technology, coping with cloud scale challenges, and being part of the world leader in cloud infrastructure and management solutions.

Roles and Responsibilities

Join the platform group which develops back-end server for the application performance monitoring product of VMware.

The Team leader and Scrum Master will be leading an enterprise software development team, using a variety of cutting-edge technologies such as vFabric, Java/Spring, database, and more.

Job requires taking leadership role and active software engineering from design to delivery. Work in Agile/SCRUM methodology. 

 To apply and learn more about the role click here: http://bit.ly/JqtQZH

2. Senior Software Architect – Herzliya, Israel

VMware is seeking a system architect for an application performance monitoring product in a highly competitive space. Responsible for leading the design of a complex product that works in a cloud environment and scale, performs complex monitoring data analytics and integrates with many Java/J2EE VMware products. Should be able to work closely with a large team working in the scrum methodology as well as perform technical proof of concepts.

 To apply and learn more about the role click here: http://bit.ly/Ka3KHJ

3. Java Engineer Job – Herzliya, Israel

Overview

Lead the development of an HTML / Javascript / CSS based UI framework for VMware's code monitoring solution.

Responsibilities

Build a pluggable UI framework to allow non-UI folks to easily add and manage content. 

Develop and maintain the various graphing and form based components of Insight.

Optimize UI performance.

Lead UX efforts

To apply and learn more about the role click here: http://bit.ly/Ka4IUb

4. QE Engineer Job – Herzliya, Israel

The QE group is working on application performance management products, supporting cloud environments, while using Agile methodologies.
As a QA engineer on the team, you are expected to own and drive the test plans, test case development and execution, and to develop automatic tests in JAVA. 

To apply and learn more about the role click here: http://bit.ly/KdNfdA  

Hear from current VMware employees from the Herzliya, Israel office:  

"For me, working at VMware is to have this daily thrill of being surrounded by the best people, being part of a winning team and being part of a company that changes the way the entire industry is looking at things." 

Yochai – Development Manager, Israel

"Two GREAT things I like about working at VMware: 1. The great interest and challenge in my role, and 2. The great people I work with!"

Gil – Software Engineer, Israel

"For me it is a combination of many factors that makes VMware the special workplace that it is. A fast growing company that has not lost its start-up spirit, a lot of bright people with passion and drive to innovate, a market leader and a cool technology that is redefining the IT industry."

Eitan – Application Performance Management Product Team, Israel

 

Have questions or interested in applying to one of these roles? Reach out to Niva via her social links below.

Niva

About Niva: 

Niva have been with VMware since December 2011 as a recruiter in the Herzliya, Israel office. She has 5+ years experience in the recruiting and staffing industry. 

Find Niva Levran on:

Linkedin Twitter 

 

 

Current career opportunities in Israel: http://ow.ly/b2aak

Search all our open positions worldwide

Connect with us at VMware Careers

Join our Talent Community and let us find jobs for you!

Learn more about the workplace culture at VMware, see pics of our offices, talk to recruiters, and get real time job openings by following us on our social pages:

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VMware is Hiring – Systems Engineer – SpringSource vFabric Team

Matthew Quinlan and Jamie Engesser, Directors for the VMware/SpringSource vFabric group, discuss the day-to-day tasks that their trailblazing team is responsible for and the type of dynamic candidates they seek to hire.

 

The VMware SpringSource vFabric Team is looking to bring on an individual for their Systems Engineer, vFabric Specialist role in Atlanta, Georiga. You may fit the below profile:   

Systems Engineer, vFabric Specialist – Atlanta, GA, US

The VMware vFabric Specialist SE will be responsible for providing pre-sales deep technical and business expertise with regards to the vFabric products, including technologies such as the Spring Framework and related projects, tc Server and Tomcat, and Hyperic management infrastructure. The individual will interface directly with customers as well as collaborate with Product Management as a field representative on the development of products and enhancements.

Skill sets:

 Must have 8+ years experience with J2EE Architecture, preference to someone who has pre-Sales experience.Excellent communication skills, willing to present to technical and non-technical customers. Build Proof of Concepts (PoC) and demo's. 

To apply and learn more about the role click here: http://bit.ly/KY56Xv

Hear from Matthew Quinlan, Director of Systems Engineering for the vFabric Team:

“Being part of the vFabric division is really the best of both worlds. We operate almost like a startup inside of the VMware organization which means we can be nimble and avoid bureaucracy while retaining all of the advantages of working for a large and highly successful software company like VMware.” -Matthew 

“Are you tired of being the smartest person in the room?  If you join this team I can assure you that you will rarely, if ever have that experience again. A players like to work with other A players and we are building an elite team.” -Matthew

“At the end of the day, we’re techies and there is nothing better than working for one of the most innovative software companies in history.” -Matthew

 

Have questions or interested in applying to one of these roles? Reach out to Tom via his social links below.

MePicAbout Tom: 

Tom Spero is a Senior Recruiter for the SpringSource division of VMware. Over the past 15 years Spero has recruited in the technology space for small, medium and Fortune 500 companies. Spero brings 8 years of professional services recruiting experience, specifically in the J2EE/Middleware/Open Source space for Sales Engineers and Consultants. 

 Find Tom Spero on:

Linkedin

 

Current vFabric job openings: http://bit.ly/IKMWlH

Current SpringSource job openings: http://bit.ly/IKOhJk

Search all our open positions worldwide

Connect with us at VMware Careers

Join our Talent Community and let us find jobs for you!

Learn more about the workplace culture at VMware, see pics of our offices, talk to recruiters, and get real time job openings by following us on our social pages:

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VMware is Hiring – PSO – Johannesburg, South Africa

PSO Consultant Johannesburg, South Africa Job

•Build and maintain confidence of colleagues and customers
•Independently conduct small to medium engagements with customers
•Maintain current knowledge of the entire VMware product line
•Conduct pre-packaged VMware consulting solutions in a timely and effective manner
•Assist in the development of standard reusable VMware “productized” consulting service offerings, including definition of tasks, deliverables and standard estimates
•Help to document best practices in developing and deploying VMware solutions, and feed them into our knowledge base for reuse by customers and partners
 

Hear from current members of the Professional Services Organization in Johannesburg, South Africa: 

Q – How did you personally obtain your job here at VMware?

"I left the company I worked at for 11 years, a year ago because I wanted to focus on Virtualization. I moved to a reseller under the promise of doing just that…unfortunately it did not happen. I left them and starting doing consulting work on my own focusing on VMware and some other products closely related to VMware. I was dumb founded when I got the call from Katrina (VMware recruiter) and JUMPED at the opportunity. I went for the local interview and sat opposite Hugo S. and Tyrone H. showing off a design I did of VMware vSphere 4 and being tested on my knowledge for over two hours. I never thought I would get the invite to a second interview and then lastly speaking to Stephen and being offered the position…I was out of my skin! Since then it has been a roller coaster ride of challenges and real excitement."

Morne – Consultant, South Africa

Q - Why would someone enjoy working at the VMware Johannesburg, South Africa office location?

"The Team! Everyone in our office is friendly and helpful. Knowledge sharing between employees is not an issue as with some other companies I have worked for in the past. We work hard and when rewarded we play hard. VMware is just a great company to work for and the leader in its field."

Pieter – Consultant, South Africa

What are some of the non-work related benefits that make working at VMware enjoyable for you?

"I enjoy the consultant lifestyle. I get to work with large corporate clients in different market segments running VMware technology on all flavours of hardware, storage, etc. The experience and exposure I gain through these engagements helps me grow, learn, and be a better consultant adding maximum value to our customers.  There is a fair amount of travel required and good learning and training opportunities. I am able to have a work / home life balance that allows me to be productive and also spend time with my family."

Tyrone – Senior Consultant, South Africa

Q – What do you love most about your role?

"I am learning something everyday…. and that is no understatement. I am challenged every day, whether it is standing in front of a whiteboard talking to customers or installing and delivering some of the most fantastic software in virtualization. And best of it all…. it works and it works well!"

Morne – Consultant, South Africa

Q - What made you choose VMware? How did you personally obtain your job here at VMware?

"I worked on a large project deploying 650 ESX hosts, the technology wowed me and I was hooked. I submitted my CV and it was forwarded through to the VMware HR in the United Kingdom.
I went through a tech screen with Frank D., had an interview with Rob J. and I joined."

Tyrone – Senior Consultant, South

Q – What are some of the non-work related benefits that make working at VMware enjoyable for you?

"I believe VMware is one of the top companies when it comes to perks. Enablement is key, and there is no reason not to know a product if you are working for this company. Career wise the training, support, and guidance is infinite. You just need to be willing to make use of this great opportunity and I’m doing this every day!"

Pieter – Consultant, South Africa

 

Have questions or interested in applying to one of these roles? Reach out to Avril via her social links below.

Avril
About Avril:

Avril is an EMEA VMware Sourcing Consultant Currently Recruiting for Technical PSO, Springsource, and Gemfire Roles. She previously recruited for Account Management and System Engineer roles across EMEA mainly in France, Spain, UAE, Turkey and Saudi Arabia.

 

Find Avril O'Keeffe on:

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Also hiring for:

Technical Account Manager, Belgium Job

As one of our Technical Account Managers (TAM), you will be responsible for building and maintaining post-sales relationships with VMware's largest and most complex customers. These customers are typically large accounts adopting VMware virtualization software across their data-centers. You will serve as a trusted advisor to ensure successful implementations and as an account manager to ensure that the customers serve as a positive reference and continue their standardization on VMware technology. Additionally, you will become the customer's single point of contact into all of VMware. As such, your technical abilities will be critical in identifying solutions, troubleshooting issues, and answering technical questions as they arise.

 Zimbra PSO Consulting Architect, EMEA Job

The specific role of the Zimbra – Consulting Architect will be to work in the Professional Services Consulting team and take a lead role in ZCS deployment and migration assignments, with an element of pre-sales work to support Services Sales, Sales and pre-Sales teams in developing and winning opportunities.
 

 Services Business Manager, UK Job

The Services Business Manager will work closely with our sales team to drive enterprise-consulting services from sales through delivery in our accounts. Using VMware’s Virtual Infrastructure Methodology (VIM) you will generate project proposals which include the business requirements, technical requirements and appropriate solution stating the delivery times and schedules for the design, development and testing of the solution components. You will be responsible for closing PSO projects that could span from 1-week implementation engagements to complex, multi-consultant $1M+ engagements.

 

Search all our open positions worldwide

Connect with us at VMware Careers

Join our Talent Community and let us find jobs for you!

Learn more about the workplace culture at VMware, see pics of our offices, talk to recruiters, and get real time job openings by following us on our social pages:

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VMware is Hiring – Go SaaS Team – New Brighton, Minnesota

 The VMware Go team is a highly-skilled and highly collaborative group of engineers that build and deliver the VMware Go Product. This team specializes in solving difficult Virtualization and IT management challenges in a SaaS-based environment. Our team utilizes a strong Agile/Scrum development process to achieve our results. Hear from the Shavlik Technologies Office about their current projects and the type of individual who would be an asset to the team. 

  

The VMware Go Team is looking to bring on individuals for several key roles within the group. You may fit one of the below profiles:   

1. Software QE – Shavlik Data Engineering Job

VMware Go – Quality Engineering Team

As part of the VMware QE team, you will work with the team of Research Analysts to test security patch data as it becomes available utilizing the products our Business Unit produces. As a member of the team you will be working on developing test matrices, test automation solutions, and testing processes around the releasing of this security patch data. You will closely work with security patch researchers, product Quality Engineers, and product Development Engineers to deliver quality releases. 

2. Senior Software Engineer Shavlik SaaS/Web Engineering Job

VMware Go – SaaS Engineering Team

This position is a software engineer role on our VMware Go Web Development team. This is a highly skilled team in a high-quality engineering organization that focuses on innovation, creativity and brilliance. Development includes enhancement and maintenance of a suite of SaaS applications that assist IT Administrators in managing the complexity of their networks and assists with on-boarding numerous VMware technologies. Development is done primarily in .NET C#.

3. Senior Quality Engineer – Shavlik/Web Engineering Job

VMware Go – Quality Assurance Team

As part of the VMware Go automation team, you will work with the team of Developers and QE Engineers, expanding the test framework and testing our SaaS products. As a member of the team you will be working on developing test plans, identifying and implementing additional automation infrastructure expansion, and writing automated tests against existing test cases for the VMware Go product. You will work closely with developers, QEs and PMs to deliver quality automation releases and expanded automation test coverage. 

4. Software Engineer – Shavlik SaaS/Web Engineering Job

VMware Go – SaaS Engineering Team

This position is a software engineer role on our VMware Go Web Development team. This is a highly skilled team in a high-quality engineering organization that focuses on innovation, creativity and brilliance. Development includes enhancement and maintenance of a suite of SaaS applications that assist IT Administrators in managing the complexity of their networks and assists with on-boarding numerous VMware technologies. Development is done primarily in .NET C#.

Have questions or interested in joining the Go SaaS Team at our VMware office in New Brighton, Minnesota? Reach out to Ruba via her social links below.

About Ruba: 

Ruba2(1)

 

 As a staffing specialist for VMware, my area of expertise is matching exceptional software engineers with extraordinary organizations; the Shavlik division of VMware is one of these extraordinary companies. 
 
My focus is to help potential candidates learn about VMware’s latest innovations, what we are about and where we are going in the future. Helping candidates navigate through the interview process in order to have the best chance of becoming the next member of our team to help VMware deliver the next generation breakthrough technology is one of my top priorities. 

We are currently hiring Software Engineers for our VMware Go Web Development team to develop our next generation technology in our new facility in New Brighton, Minnesota. 

If you are looking for a Silicon Valley Start up experience in Minnesota, this may be the opportunity for you! 

Find Ruba Alsukhon on:

Linkedin Twitter Google+

 

Current Shavlik technologies unit job openings: http://ow.ly/91Fqi 

Search all our open positions worldwide: ‪http://jobs.vmware.com

Connect with us at VMware Careers: http://www.vmware.com/careers

Join our Talent Community and let us find jobs for you!
http://jobs.vmware.com/talentcommunity/subscribe/

Learn more about the workplace culture at VMware, see pics of our offices, talk to recruiters, and get real time job openings by following us on our social pages:

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VMware is Hiring – Java User Interface Team, Bulgaria

 VMware is hiring for the Java User Interface Team at our field office in breathtaking Sofia, Bulgaria. In the video below, Nacho Nachev and Vesselin Arnaudov discuss user interface design, the culture of the team there, and what type of candidate they are seeking to hire.

 The Java User Interface Team is looking to bring on individuals for several key roles within the group. You may fit one of the below profiles:

1. Senior Java Front-End Software Engineer

2. Senior Software Engineer in Automation

3. Java/Python Back-End Engineer

The “vSphere Client” and “vSphere Web Client” are tools that provide the full set of management capabilities for the VMware’s vSphere Virtualization platform. The team, responsible for developing these tools, interacts with many internal and external stakeholders to provide the best user experience and maximum flexibility for managing the virtual infrastructure.

Developing a highly scalable and highly customizable platform for user interfaces brings complex technical challenges every day. Taking responsibilities and driving improvements, while managing complex integrations and release scope, makes our days both challenging and rewarding. Inventing the future of the IT administrator management tools forces us to think globally and seek new innovative solutions.

Team members have responsibilities spanning from ensuring the best possible end-to-end experience with VMware vSphere Platform to architecting the complex business platform for the management application suite.

Key engineer responsibilities are:

– define/analyze the product requirements, write/read functional and design specifications, write/support the code

– resolve design trade-offs and complex implementation issues

– work in collaboration with management, quality assurance, user experience and technical publications teams

 

Join us for a video tour of our Sofia, Bulgaria field office in the video below! 

 

Have questions or interested in joining the Application Development Team at our VMware office in Bulgaria? Reach out to Brian Lee via his social links below.

 

About Zoya:

 

Zoya has been working as a technical recruiter in the U.S. and Bulgarian markets since July 2006. She has recently started at VMware as a Staffing Partner and is eager to apply her recruitment expertise in attracting top talents for the company.

 

Find Zoya Milenkova on:

 

 

 

Current R&D job openings in Bulgaria: http://ow.ly/8OFng 

Current Java User Interface job openings in Bulgaria: http://ow.ly/8OGAq

Search all our open positions worldwide: ‪http://jobs.vmware.com

Connect with us at VMware Careers: http://www.vmware.com/careers

Join our Talent Community and let us find jobs for you!
http://jobs.vmware.com/talentcommunity/subscribe/

Learn more about the workplace culture at VMware, see pics of our offices, talk to recruiters, and get real time job openings by following us on our social pages:

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VMware is Hiring – Senior Program Manager, Leads Automation

  

The VMware Sales Team is looking for a skilled individual to fill their Senior Program Manager, Leads Automation role. Do you have what it takes to fill this role? 

1. Senior Program Manager, Leads Automation Job (Palo Alto, California)

The Senior Program Manager is responsible for managing lead management automation in Salesforce.com, managing cross-project dependencies, and consolidating the project status. This role works closely with the various project owners to develop a consolidated view of the program changes and to analyze and manage critical success factors around these solutions. This requires experienced communicating across multiple audiences, effectively defining and utilizing escalation paths, and updating senior stakeholders.

 
A key part of this role is leading projects through various stages of the software life-cycle with stakeholders and balancing speed of implementation with a consistent focus on quality of the experience provided to the internal customer. Responsibilities will also include leveraging best practices experience in Marketing, Field Sales, Channel Sales, Technical Services, Customer Support, Order Management, Sales Coverage and Territory Management processes and solutions to implement VMware business programs and cross-functional projects.

Required Skills:

– Knowledge of and experience with enterprise systems, including PRM, CRM, SFA, and ERP and strong understanding of enterprise integration
– Experience in Software or High Tech industries with 3-tier channel business model strongly preferred
– Must be a self-starter, motivated individual who works well under pressure
– Ability to multi-task, prioritize and coordinate tasks to meet multiple deadlines
– Ability to drive collaboration with functional and technical teams to achieve effective solutions
– Effective communication skills with all levels of management
– Flexible and resilient, comfortable with ambiguity, adaptable to a high-change environment and open to new concepts and/or processes

Have questions or interested in the Senior Program Manager, Lead Automation role? Reach out to Michelle via her social links below.

About Michelle:

Screen Shot 2012-01-29 at 6.45.15 PM

Michelle has been recruiting since 2005 and sourcing with VMware since 2011.She has recruited in most industries and have primarily focused on Sales, Sales Operations and Marketing while working at VMware.

Find Michelle Kosky on:

Linkedin Twitter

 

Current Sales Team job openings: http://ow.ly/8LQ3A 

Search all our open positions worldwide: ‪http://jobs.vmware.com

Connect with us at VMware Careers: http://www.vmware.com/careers

Join our Talent Community and let us find jobs for you!
http://jobs.vmware.com/talentcommunity/subscribe/

Learn more about the workplace culture at VMware, see pics of our offices, talk to recruiters, and get real time job openings by following us on our social pages:

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http://gplus.to/vmwarecareers
http://twitter.com/vmwarecareers
Linkedin Group "VMware Careers"

 

 


VMware is Hiring – Global Support Services

Hear from members of the Global Support Services Team as they discuss what life is like on the GSS Team, the VMware culture, and the type of individual who could make a positive impact within this dynamic group. 

 

The Global Support Services Team is looking to bring on individuals for two key roles within the group. You may fit one of the below profiles:  

1. Technical Support Engineer – Aurora/vPostgreSQL Job

Engineers support over 6,000 companies running VMware servers in over 100 different countries. They support the entire suite of VMware products for global customers and partners, interfacing with them via the phone, email, and web. They resolve customer technical issues through diligent research, reproduction, and troubleshooting utilizes system administration, networking, and storage skills. Managers of Technical Support are responsible for managing highly skilled technical support teams. They work closely with our Technical Support Management team, Engineering, Sales, and Product Marketing teams to ensure that VMware is delivering overall superior service and support to our customers.

Required Skills:

 - Trouble shooting and database tuning (postgresql.conf) experience with PostgreSQL Database on Linux
 - Strong PostgreSQL or other Database Administration Experience
 - Strong Linux System Administration Skills
 - Cloud and VMW Virtualization Domain Knowledge (Networking, Storage and Basic Configuration)
 - Experience in Supporting Web/Tiered Applications
 - Operational DBA Monitoring experience
 - Experience in providing Linux/UNIX technical support to customers
 - Experience in Performance troubleshooting

Preferred Skills:

 - JDBC/ODBC/.NET database access knowledge
 - PHP/Python/Ruby database access knowledge
 - Database development experience
 - Performance Tuning experience
 - Knowledge of database internals for PostgreSQL or other databases
 -Development DBA Experience (real PG questions to ADB TSE),Web Application Development Support Experience

2. Technical Support Engineer – Business Critical Support Job

Role Responsibilities:

Case Management

– Drive customer satisfaction of by expediting the resolution of all service issues by conducting log analysis, reproduction work and engaging external and internal resources as required.
– Proactively escalate customer issues and work with Sales, CPD, PSE, PM to assign appropriate priority.
– Providing high quality Live Answer technical support to program account base.
– Provide onsite support if required.
– Complete a formal root cause analysis for resolved issues at customer request.
– Complete KB articles for all resolved issues.
– Provide best effort support for customers operating on/in unsupported configurations.
– Retain ownership of customer issue from creation to closure.
– Assist customer outside of normal business hours if required.

Account Management

 - Facilitate the on boarding process of new accounts by leading the initial engagement meetings.
 - Complete comprehensive site profile documents ensuring the customer’s VMware infrastructure and  architecture is documented.
 - Manage account document repository ensuring accuracy and completeness.
 - Proactively notify the customer on a weekly basis with product alerts, new KB articles and bug updates  that relate to their environment.
 - Review customers change management process / documents for gaps against know best practices.
 - Assist the customer with support planning, upgrade and maintenance updates by providing input to  implementation plan and alerting peer center of upcoming change.
 - Conduct weekly or monthly case reviews to identify issue trends and opportunities for corrective  actions
 - Work with greater VMware Account Management team to ensure overall customer satisfaction with  Global Support Services Qualifications.


Required Skills:

– Recommended 5+ years of Technical Support Industry experience
– Strong customer advocacy and relationship building skills.
– Strong technical writing skills.
– Strong verbal communication, project management and problem solving skills.
– Account management experience and/or customer engagement responsibility is desirable.
– The ability to analyze and determine the most effective method of problem resolution by utilizing applicable internal resources.
– Ability to research problems and document their solutions.
– Foundation level knowledge in VMware ESX and Virtual Center products.                                         

-Comprehensive knowledge in more than three of the following technologies:

o Linux
o Microsoft Operating Systems
o Storage Arrays or Appliances
o Networking, TCP/IP, DNS

 

Have questions or interested in a role, reach out to Jessica via her social links below.

About Jessica: 

JessicaThomson

Jessica Thomson is a Recruiter at VMware within the Global Support Services organization. She has been with the company for almost a year recruiting on technical roles.  A few of the roles she recruits for are Technical Support, Development, and Project/Program Managers. 

 

 

Find Jessica Thomson Stutes on:

Linkedin Twitter
 

Current Global Support Services job openings: http://ow.ly/8CXvk 

Search all our open positions worldwide: ‪http://jobs.vmware.com

Connect with us at VMware Careers: http://www.vmware.com/careers

Join our Talent Community and let us find jobs for you!
http://jobs.vmware.com/talentcommunity/subscribe/

Learn more about the workplace culture at VMware, see pics of our offices, talk to recruiters, and get real time job openings by following us on our social pages:

http://facebook.com/vmwarecareers
http://gplus.to/vmwarecareers
http://twitter.com/vmwarecareers
Linkedin Group "VMware Careers"

 

VMware is Hiring – R&D Engineering Organization

In our latest video highlight, engineers from the Research and Development team describe their excitement for working here at VMware, and how their efforts drive them to the forefront of today's cloud infrastructure.

 

 “At the core of it it’s that passion to do extraordinary things with technology.” –Stephanie Dee, Staff Engineer-Platform User Interface

 

Current R&D Engineering job openings: http://ow.ly/8pOp2 

Search all our open positions worldwide: ‪http://jobs.vmware.com

Connect with us at VMware Careers: http://www.vmware.com/careers

Join our Talent Community and let us find jobs for you!
http://jobs.vmware.com/talentcommunity/subscribe/

Learn more about the workplace culture at VMware, see pics of our offices, talk to recruiters, and get real time job openings by following us on our social pages:

http://facebook.com/vmwarecareers
http://gplus.to/vmwarecareers
http://twitter.com/vmwarecareers
Linkedin Group "VMware Careers"