Our Meet the Hiring Manager series allows you to get to know the people who grow teams at VMware. You’ll learn about our hiring managers’ career paths and what they look for in candidates during the interview process. This week we’d like you to meet Masaharu Kamoshita.
- Job title: Manager, Technical Support – Product Support
- Years at VMware: 8 years and 6 months
- First job: I started my career in the insurance industry as a sales Representative.
- Hobby: I love playing futsal with my friends. I am also a coffee enthusiast, so I spend time visiting cafes. But one of my favorite hobbies is walking my dog!
- Favorite fun activity: I have started playing golf and recently, I have been going out to play golf with my colleagues.
VMware Careers: Tell us about your career journey to date?
Masaharu Kamoshita: I developed my interest in the IT industry while working in sales a couple of years ago. That interest has led me to taking on helpdesk and technical support roles before I joined VMware as a Support Engineer. After about four years of experience as an Engineer, I wanted to work closely with the customer, so I changed roles to my current position as a Support Service Manager.
VMware Careers: How is VMware different from any other tech company you have worked for in the past?
Masaharu Kamoshita: There are many very talented and open people at VMware. In addition, there are no barriers between departments and within the organization. VMware has a very supportive culture, so when I have a problem, I can easily ask for help, regardless of my tenure or position.
VMware Careers: What gets you out of bed in the morning?
Masaharu Kamoshita: I feel motivated when we are able to solve customer issues one by one and receive words of appreciation from them for our great service. When we are able to accomplish this as a team, it gives us an even greater sense of accomplishment and motivation.
VMware Careers: What has been the biggest lesson you have learned as you moved up in your career?
Masaharu Kamoshita: I’ve learned that positive results can be achieved if we take our customers’ opinions seriously and respond to them as a team. My ability might be limited but by thinking positively in such situations, and getting help from the people around me, we can come up with a variety of ideas that are even better. This has sometimes resulted in better customer satisfaction.
VMware Careers: What makes the team you lead so effective?
Masaharu Kamoshita: We enhance productivity by creating an atmosphere where team members can openly consult with each other and share knowledge and information. In addition, I feel that we are contributing to customer satisfaction by providing prompt solutions to highly important problems in cooperation with other teams.
VMware Careers: What is your next career goal?
Masaharu Kamoshita: To make the team of Support Service Managers more recognized and trusted by both customers and other teams within VMware, and to provide an environment that empowers members to easily do their jobs.
VMware Careers: What do you love the most about your role as a Support Service manager?
Masaharu Kamoshita: We are the customer’s go-to people when problems occur. Therefore, we often receive strict requests, but when we are able to resolve them, we receive words of gratitude from them and that gives us a great sense of accomplishment.
VMware Careers: If someone reading this was coming to interview with you tomorrow, what interview tips would you give them?
Masaharu Kamoshita: Learning the technical specifications about our products can come after you join us. It won’t matter if you don’t have vast knowledge and experience with our products before as long as you have general knowledge about software, tech, and the IT industry. What’s important is showing your personality and your desire to learn and build a career with VMware. Our team members come from a variety of backgrounds, and the atmosphere is very open. Therefore, we would like you to make the most of your experience in customer service and problem solving while cooperating with team members and learning from your every experience.
Could you see yourself working for a manager like Masaharu? Click here to browse open roles with VMware Japan!
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