Our Meet the Hiring Manager series allows you to get to know the people who grow teams at VMware. You’ll learn about our hiring managers’ career paths and what they look for in candidates during the interview process. This week we’d like you to meet Ahmed Soliman.
- Job title: Technical Support Manager
- Years at VMware: 2 years
- First job: My first job right after University graduation was in a company called “Applications” as Project Coordinator. The company was specialized in Smart Home solutions, it was my first encounter with TV popping up from walls, Light, Music, and curtains controlled from your Mobile. Eleven years ago, that was something big! 😊
- Fun fact: I’m a big fan of music for almost all the genres, and at some point, I was DJ-ing in my bedroom! Am also fond of desert camping and recently started to do some hiking activities in our beautiful country Egypt.
- Favourite social distancing activity: It was a project I started to revamp my backyard, every couple of weeks or so, I do something new in it.
VMware Careers: Tell us about your career journey to date?
Ahmed: In 2010 I started my career as a project coordinator in a company called “Applications”. From there in 2011, I moved to another company called “LinkDotNet” (Internet Service Provider), where I started my Technical Support journey as a TSE (Technical Support Engineer) and within two years I was promoted to Senior TSE. In 2015, I moved to a different role as a Strategic Account Manager for Orange (France Telecom), and in late 2016, I moved to another Company “Raya DataCenter” as a Section Head for Support Operation. This was my first role as a leader, and I stayed there for three and a half years. In 2019, I joined VMWare as a Technical Support Supervisor and then was promoted to a manager in 2020.
VMware Careers: What do you love about working at VMware?
Ahmed: Working at VMware is something that I genuinely cherish, the way our culture considers the wellbeing of employees, and their development is impressive. Developing our product offering and in tune our support operation to serve our customer in the best ways possible is something that VMware is very passionate about.
VMware Careers: What gets you out of bed in the morning?
Ahmed: The positive spirit and the support you get from everyone is something you look up for every day. Everyday there is something new to learn. Working at VMware has never felt like a routine job for me.
VMware Careers: What has been the biggest lesson you have learned as you moved upwards in your career?
Ahmed: Never dwell on something that has went wrong, learn from your mistakes and keep looking forward!
VMware Careers: What makes the team you lead so effective?
Ahmed: Clear objective, and continous feedback is one of the key elements for the team success. Team development is top priority for me as a Manager, providing the team with all means to develop their capability whether its technical or non-technical.
VMware Careers: If someone reading this was coming to interview with you tomorrow what interview tips would you give them?
Ahmed: Learn about our VMware EPIC2 values and Leadership Code. Get yourself familiar with VMware’s product and solutions portfolio. The VMware Interviewing process is a pleasant experience, so be positive and confident and do not stress about it.
Could you see yourself working for a manager like Ahmed? Click the links below to apply for open positions on VMware’s Global Support team in Egypt.
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