User Experience (“UX”) focuses on the intimate understanding of your users. What is it that they need or desire, what do they value, what are their abilities, as well as their limitations?
As you embark upon the journey to the software-defined data center (SDDC), think and architect in terms of the user experience in addition to “boxes and arrows.”
- What are the desired UX outcomes for those consuming the service(s)?
- Have you considered the UX in terms of its usefulness, usability, desirability, accessibility, credibility, and its value?
In addition to fundamental tenant and business group designs, entitlements and service catalogue designs, one such area for UX consideration is the messages provided to those consuming services of the software-defined data center.
For a moment, imagine you are providing automated infrastructure delivery to multiple business segments of a large media and entertainment organization, each with their own distinct brand. The segments are built upon their individual brand and identity.
- Do you centrally brand the service that you offer or do you tailor the service to each tenant business segment?
- How would this change if instead the services were used to provide automated infrastructure delivery only to your IT Operations team and not direct end users?
The messages that appear in the inbox of the user are part of the experience. VMware vRealize Automation can send automatic notifications for several types of events, such as, the successful completion of a catalogue request or a required approval workflow. System Administrators can configure global email servers, senders and recipients that process email notifications.
Tenant Administrators can override those defaults, or add their own servers, senders and recipients if no global attributes are specified. They may even select which events will cause notifications to be sent to their users. Each component, such as the service catalog or infrastructure-as-a-service, can define events that can trigger notifications.
Additionally, each user can choose if they wish to receive notifications. Users either receive all notifications configured by the Tenant Administrator or no notifications.
Notification may also have links that allow the user to perform interactively. For example, a notification about a request that requires approval can have one link for approving the request and one for rejecting it. When a user clicks one of the links, a new email opens with content that is automatically generated. The user can send the email to complete the approval.
Messages can be easily and beautifully customized using a simple, powerful template engine. These may be customized per-locale, per-tenant, and per-notification scenario. You have the ability to define and craft the desired user experience for any notification.