VMware currently has a beta program available for the VMware vCenter Support Assistant.  This product is designed to help customers accelerate the support process when they have issues by allowing them to open support cases and automatically collect and send diagnostic information to VMware right from their vSphere client.

There’s a lot of information on the functionality of the VMware vCenter Support Assistant on the TAM blog here.  If interested, you can sign up for the beta here and it will run through from now until mid-December.