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Delivering IT as a Service with a Software-Defined Data Center, Part 3: Putting ITaaS To Work

In Parts 1 and 2 of this blog series, we discussed the definition of IT as a Service (ITaaS) and highlighted several important trends your company should follow in order to successfully deliver ITaaS.

In Part 3 of this series, we will be covering how to put ITaaS to work in your organization.

As you can see in the chart above, delivering ITaaS is a top priority for many organizations. So what can you do to successfully deliver ITaaS in your company? Here are three primary lessons:

  • Your enterprise objectives must drive the ITaaS strategy and guide the transformation process.
  • Your plan must be created for your enterprise with steps to accommodate organizational change and areas to engage and collaborate  across different IT user groups.
  • Your enterprise must empower and enable your IT teams to reinvent themselves as a nimble innovative service provider, rather than a general cost-centric technology group.

Whether ITaaS encompasses new or longstanding IT initiatives and resources, there are several key organizational shifts and strategic decisions that are necessary to obtain the positive impacts your enterprise desires:

  • Changing the conventional IT mindset that revolves around managing infrastructure to viewing it as an agile service delivery model for ITaaS;
  • Gaining senior-level executive support and leadership;
  • Aligning roles, organizational structure and KPIs with a service-oriented delivery organization;
  • Adopting the tools and mechanisms to use ITaaS and the underlying infrastructure that enables it;
  • And building a governance framework that supports and fosters ITaaS.

Best Practices To Successfully Implement ITaaS

Internal Steps:

  • Conduct an internal assessment and alignment to business priorities.
  • Establish, socialize and plan the ITaaS strategy, based on these business priorities.
  • Review, build and refine processes and timelines.
  • Review and address project ownership and governance, as well as the evolution of people skills and knowledge.
  • Tackle technology and product issues.

External Steps:

  • Reach out for assistance from peers or partners that are experts and have undergone an ITaaS transformation. Besides industry colleagues, these may include meeting with VMware’s Accelerate Advisory Services and joining Peer Groups, including VMware’s CXO Corner.

Making the leap to an ITaaS can be tremendously beneficial to enterprises. Yet it is not as easy as changing a server vendor.

Achieving success requires a clear strategy and ongoing attention to strategic, as well as tactical elements of information technology. Gaining executive support is critical – IT must take a leadership position and obtain executive support for any ITaaS initiative and ensure that staff is attuned to the ITaaS model within an SDDC.

Download the whitepaper to learn more, and follow us on Twitter at @vCloud and @VMwareSP for future updates!