You have come to the realization that you need to accelerate IT service delivery in order to allow the business to be more agile, nimble and productive. The first decision many companies struggle with is should they build their cloud automation software themselves, or buy off the shelf software that can help accelerate their cloud deployment. The dilemma companies face is the trade-off between building something that exactly meets their needs or using software that requires changes to existing tools and processes.
Early technology adopters find themselves in a position where they have no choice but to build because these companies frequently see the need before the market has available solutions for them to buy. That was the case when I started working with companies over six years ago to help them deploy IT service automation solutions. Although cloud automation is still an emerging market, many companies including VMware IT Group have automated some of their IT Service delivery tasks creating internal private clouds where resources consumers can request and manage infrastructure and application services. Commercially available solutions like VMware’s vCloud Automation Center now have been deployed at thousands of customers where they regularly manage hundreds to multiple tens of thousands of VMs.