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Category Archives: Top 20

Top 20 vRealize Operations Manager articles for March 2016

Top 20Here is our Top 20 vRealize Operations Manager articles list for March 2016. This list is ranked by the number of times a VMware Support Request was resolved by following the steps in a published Knowledge Base article.

  1. After upgrading to vRealize Operations 6.2.0a, vCenter adapters remain in Starting state
  2. Update sequence for vSphere 6.0 and its compatible VMware products
  3. Resetting the Administrator password in VMware vRealize Operations Manager appliance
  4. Important information before upgrading to vSphere 6.0
  5. vRealize Operations Manager 6.1 and 6.2 Sizing Guidelines
  6. Restarting VMware vRealize Operations Manager 6.0.x fails with a Waiting for Analytics message in the Admin UI
  7. VMware vRealize Operations Manager 6.1.x upgrade hangs if expired projects are present
  8. VMware vRealize Operations Manager for Horizon 6.2 Broker Agent fails to pair with the Horizon adapter
  9. vRealize Operations Manager 6.x is inaccessible, status of all nodes is Waiting for Analytics to Start
  10. Cluster Status is stuck at Going Online in VMware vRealize Operations Manager 6.0.x
  11. VMware vRealize Operations Manager 6.0 displays erroneous alarm: Virtual Machine is experiencing high number of receiver packets dropped
  12. Adding additional storage to the VMware vRealize Operations Manager Analytics or UI virtual machine
  13. Configure a certificate for use with vRealize Operations Manager
  14. vRealize Operations Manager Sizing Guidelines
  15. VMware vRealize Operations Manager counters report false dropped packets on vSphere Distributed Switches with the alert: One or more ports are experiencing network contention
  16. Cannot remove a solution from VMware vRealize Operations Manager
  17. Performance issues on Domain Controller occur when running LDAP queries from VMware vRealize Operations Manager 6.1
  18. Upgrading to VMware vRealize Operations Manager 6.2.0a fails
  19. Enabling SSH access in VMware vRealize Operations Manager 6.0.x
  20. vRealize Operations Manager 6.0.1, 6.0.2, and 6.0.3 Sizing Guidelines

Top 20 vRealize Automation articles for March 2016

Top 20Here is our Top 20 vRealize Automation (vRA) articles list for March 2016. This list is ranked by the number of times a VMware Support Request was resolved by following the steps in a published Knowledge Base article.

  1. Update sequence for vSphere 6.0 and its compatible VMware products
  2. Important information before upgrading to vSphere 6.0
  3. Repairing or updating the trust between all components within a VMware vRealize Automation environment
  4. Connecting to a resource using the Remote Console (VMRC) option in VMware vRealize Automation 6.2.1 fails with the error: Cannot establish a remote console connection
  5. Using JXplorer to update the LDAP string for an identity source for VMware vRealize Automation 6.0.x, 6.1.x
  6. Logging in to a tenant with verified administrator credentials or user credentials fails in VMware vRealize Automation 6.2.x
  7. Migrating to a new SSO or recovering from a reinstallation of SSO in VMware vRealize Automation
  8. Various tasks fail after upgrading or migrating to VMware vRealize Automation 6.1.x or 6.2
  9. Logging in to the VMware vRealize Automation 6.2.x Appliance Management website fails with the error: Unable to authenticate user. Please try again
  10. Certificate troubleshooting, supportability, and trust requirements for vRealize Automation 6.2/7.0
  11. Removing a virtual machine from Management in VMware vRealize Automation 7 using Cloud Client
  12. Removing a virtual machine from Management in VMware vRealize Automation or VMware vCloud Automation
  13. Deleting an endpoint in vRealize Automation fails with the error: This endpoint is being used by # compute resources and # storage paths and cannot be deleted
  14. Unable to add Active Directory users or groups to vCenter Server Appliance or vRealize Automation permissions
  15. Moving the VMware vRealize Automation 6.x SQL database to a new server
  16. Signing VMware vRealize Automation certificates using an internal Microsoft CA signing authority
  17. Network profile is not assigned to new virtual machines in VMware vRealize Automation 6.1.x and 6.2.x
  18. Setting the Kerberos token size for VMware vRealize Automation 6.x deployments
  19. Catalog items cannot be requested after upgrading to vRealize Automation 6.2
  20. Advanced Service Designer resource actions are not available for IaaS provisioned virtual machines

Top 20 vSAN articles for March 2016

Top 20Here is our Top 20 vSAN articles list for March 2016. This list is ranked by the number of times a VMware Support Request was resolved by following the steps in a published Knowledge Base article.

  1. Following maintenance, hosts in a Virtual SAN cluster may erroneously report the error: Host cannot communicate with all other nodes in virtual SAN enabled cluster
  2. Avoiding a known drive failure issue when Dell PERC H730 controller is used with VMware Virtual SAN 5.5 or 6.0
  3. Certification of Dell PERC H730 and FD332-PERC Controllers with VSAN 6.2
  4. Support statement for 512e and 4K Native drives for VMware vSphere and VSAN
  5. VMware Virtual SAN 6.0 Requirements
  6. Upgrading the VMware Virtual SAN (VSAN) on-disk format version from 1 = 2
  7. Troubleshooting VSAN SSD congestion on vSphere 5.5
  8. VMware Virtual SAN 6.1 or 5.5 Update 3 Disk Groups show as Unmounted in the vSphere Web Client (DDH)
  9. VMware Virtual SAN 6.2 on disk upgrade fails at 10%
  10. vSphere 5.5 Virtual SAN requirements
  11. Enabling or capturing performance statistics using Virtual SAN Observer for VMware Virtual SAN
  12. Removing a VMware Virtual SAN-enabled cluster and detaching the VMware ESXi host from the cluster fails
  13. Powering on virtual machines in VMware Virtual SAN 5.5 fails with error: Failed = create swap file
  14. VSAN RVC fails = run after upgrading = vCenter Server 6.0 Update 1b
  15. VMware Virtual SAN 6.2 on disk upgrade fails at 10%
  16. Adding existing Virtual SAN hosts = a new Virtual SAN cluster after rebuilding vCenter Server
  17. VMware Virtual SAN configuration fails with the error: Found another host participating in the VSAN service which is not a member of this host”s vCenter cluster
  18. Requirements and considerations for the deployment of VMware Virtual SAN (VSAN)
  19. A VMware Virtual SAN virtual machine in a vSphere HA cluster reports as HA protected when powered off
  20. vSphere High Availability (HA) fails = restart a virtual machine when VMware Virtual SAN network is partitioned

Top 20 vCenter articles for March 2016

Top 20Here is our Top 20 vCenter articles list for March 2016. This list is ranked by the number of times a VMware Support Request was resolved by following the steps in a published Knowledge Base article.

  1. After upgrading an ESXi host to 5.5 Update 3b and later, the host is no longer manageable by vCenter Server
  2. Purging old data from the database used by VMware vCenter Server
  3. Upgrading to vCenter Server 6.0 best practices
  4. Permanent Device Loss (PDL) and All-Paths-Down (APD) in vSphere 5.x and 6.x
  5. Unlocking and resetting the VMware vCenter Single Sign-On administrator password
  6. Consolidating snapshots in vSphere 5.x/6.0
  7. Deprecated VMFS volume warning reported by ESXi hosts
  8. Stopping, starting, or restarting VMware vCenter Server services
  9. Resetting the VMware vCenter Server and vCenter Server Appliance 6.0 Inventory Service database
  10. List of recommended topologies for VMware vSphere 6.0.x
  11. Migrating the vCenter Server database from SQL Express to full SQL Server
  12. VMware vSphere Web Client displays the error: Failed to verify the SSL certificate for one or more vCenter Server Systems
  13. Update sequence for VMware vSphere 5.5 and its compatible VMware products
  14. Update sequence for vSphere 6.0 and its compatible VMware products
  15. Linked Clone pool creation and recomposition fails with VMware Horizon View 6.1.x and older releases
  16. Unmanaged I/O workload detected on shared datastore running Storage I/O Control (SIOC) for congestion management
  17. The vpxd process becomes unresponsive after upgrading to VMware vCenter Server 5.5
  18. Installing vCenter Server 6.0 best practices
  19. Updating vCenter Server 5.5 to Update 3 fails with the error: Warning 32014. A utility for phone home data collector couldn”t be executed successfully
  20. Registering or adding a virtual machine to the inventory on vCenter Server or on an ESX/ESXi host

Top 20 NSX articles for March 2016

Top 20Here is our Top 20 NSX articles list for March 2016. This list is ranked by the number of times a VMware Support Request was resolved by following the steps in a published Knowledge Base article.

  1. Update sequence for vSphere 6.0 and its compatible VMware products
  2. Downloading and enabling VMware vShield Endpoint 5.x on supported VMware vSphere platforms
  3. Virtual machine performance issues after upgrading VMware tools version to 10.0.x in NSX/ VMware vCloud Networking and Security 5.5.x
  4. Important information before upgrading to vSphere 6.0
  5. vCenter Server or Platform Services Controller certificate validation error for external VMware Solutions in vSphere 6.0
  6. Windows virtual machines using the vShield Endpoint TDI Manager or NSX Network Introspection Driver (vnetflt.sys) driver fails with a blue diagnostic screen
  7. How to license VMware NSX for vSphere 6.x
  8. Network connectivity issues after upgrading or repreparing ESXi hosts in a VMware NSX/VCNS environment
  9. NSX is unavailable from the vSphere Web Client Plug-in after taking a backup of NSX Manager with quiesced snapshot
  10. Clicking NSX Home in the vSphere Web Client reports the error: No NSX Managers available. Verify current user has role assigned on NSX Manager error
  11. Understanding and troubleshooting vShield Endpoint / Guest Introspection with VMware vCloud Networking and Security 5.x and NSX for vSphere 6.x
  12. Changing the VMware NSX for vSphere 6.x License from virtual machine to CPU
  13. In VMware NSX for vSphere 6.x, ESXi 5.5.x/6.0.x host experiences a purple diagnostic screen mentioning PFFilterPacket and VSIPDVFProcessSlowPathPackets
  14. The NSX Manager flow monitoring UI displays No Flow Records
  15. Collecting diagnostic information for the NSX Guest Introspection MUX VIB
  16. Network disruption causes a split-brain scenario on a High Availability configuration of VMware vShield Edge
  17. Net Packet Heap issue in VMware ESXi 5.5.x and 6.0.x running an NSX for vSphere Edge
  18. The netcpa agent on an ESXi host fails to communicate with NSX controller(s) in VMware NSX for vSphere 6.x
  19. In VMware NSX for vSphere 6.x, IP address assignments to VXLAN Tunnel End Point (VTEP) and NSX host preparation fails with the error: Insufficient IP addresses in IP pool
  20. Migration of Service VM (SVM) may cause ESXi host issues in VMware NSX for vSphere 6.x

Top 20 ESXi articles for March 2016

Top 20Here is our Top 20 ESXi articles list for March 2016. This list is ranked by the number of times a VMware Support Request was resolved by following the steps in a published Knowledge Base article.

  1. After upgrading an ESXi host to 5.5 Update 3b and later, the host is no longer manageable by vCenter Server
  2. VMware ESXi 5.x host experiences a purple diagnostic screen mentioning E1000PollRxRing and E1000DevRx
  3. Commands to monitor snapshot deletion in VMware ESXi/ESX
  4. Permanent Device Loss (PDL) and All-Paths-Down (APD) in vSphere 5.x and 6.x
  5. Determining Network/Storage firmware and driver version in ESXi/ESX 4.x, ESXi 5.x, and ESXi 6.x
  6. Methods for upgrading to ESXi 5.5
  7. Methods for upgrading to VMware ESXi 6.0
  8. Recreating a missing virtual machine disk descriptor file
  9. Installing patches on an ESXi 5.x/6.x host from the command line
  10. Reverting to a previous version of ESXi
  11. Licensing VMware vCenter Site Recovery Manager
  12. Creating quiesced snapshot fails with the error: An error occurred while saving the snapshot: msg.snapshot.error-QUIESCING-ERROR
  13. Consolidating snapshots in vSphere 5.x/6.0
  14. Restarting the Management agents on an ESXi or ESX host
  15. Using esxcli in vSphere 5.5 and 6.0 to reclaim VMFS deleted blocks on thin-provisioned LUNs
  16. Identifying and addressing Non-Maskable Interrupt events on an ESX/ESXi host
  17. Downloading and installing async drivers in VMware ESXi 5.x and ESXi 6.0.x
  18. Deprecated VMFS volume warning reported by ESXi hosts
  19. Estimating the time required to consolidate snapshots during the snapshot removal for VMware ESX and VMware ESXi
  20. VMware ESXi 5.x host experiences a purple diagnostic screen mentioning E1000PollRxRing, E1000DevRx and Net_AcceptRxList

Top 20 vRealize Operations Manager articles for February 2016

Top 20Here is our Top 20 vRealize Operations Manager articles list for February 2016. This list is ranked by the number of times a VMware Support Request was resolved by following the steps in a published Knowledge Base article.

  1. Resetting the Administrator password in VMware vRealize Operations Manager appliance
  2. Update sequence for vSphere 6.0 and its compatible VMware products
  3. Important information before upgrading to vSphere 6.0
  4. vRealize Operations Manager 6.1 and 6.2 Sizing Guidelines
  5. Adding additional storage to the VMware vRealize Operations Manager Analytics or UI virtual machine
  6. VMware vRealize Operations Manager 6.0 displays erroneous alarm: Virtual Machine is experiencing high number of receiver packets dropped
  7. VMware vRealize Operations Manager for Horizon 6.2 Broker Agent fails to pair with the Horizon adapter
  8. After cancelling the selected alerts in VMware vRealize Operations Manager 6.0.x, one or more of the selected alerts remain
  9. Enabling SSH access in VMware vRealize Operations Manager 6.0.x
  10. Cluster Status is stuck at Going Online in VMware vRealize Operations Manager 6.0.x
  11. Manually removing a node from the VMware vRealize Operations Manager 6.x cluster
  12. Reduce update time by pre-copying software update PAK files
  13. Upgrading VMware vRealize Operations Manager 6.0 to 6.1 fails
  14. Manually changing the status of the cluster in VMware vRealize Operations Manager 6.x
  15. VMware vRealize Operations Manager 6.1.x upgrade hangs if expired projects are present
  16. Configure a certificate for use with vRealize Operations Manager
  17. Increasing the size of root partition on VMware vRealize Operations Manager UI or Analytics virtual machine
  18. One or more ESX/ESXi hosts are missing in the VMware vRealize Operations Manager 6.0 Inventory
  19. Creating low disk space alerts for the virtual machine guest file systems in VMware vRealize Operations Manager 6.0.x
  20. Deleting an adapter instance via REST API in VMware vRealize Operations Manager 6.0.x fails

Top 20 vRealize Automation articles for February 2016

Top 20Here is our Top 20 vRealize Automation (vRA) articles list for February 2016. This list is ranked by the number of times a VMware Support Request was resolved by following the steps in a published Knowledge Base article.

  1. Update sequence for vSphere 6.0 and its compatible VMware products
  2. Repairing or updating the trust between all components within a VMware vRealize Automation environment
  3. Removing a virtual machine from Management in VMware vRealize Automation or vCloud Automation
  4. Important information before upgrading to vSphere 6.0
  5. Certificate troubleshooting, supportability, and trust requirements for vRealize Automation 6.2/7.0
  6. Requests get stuck at In Progress or Pending Approval status in VMware vRealize Automation 6.x
  7. Various tasks fail after upgrading or migrating to VMware vRealize Automation 6.1.x or 6.2
  8. Network profile is not assigned to new virtual machines in VMware vRealize Automation 6.1.x and 6.2.x
  9. Installing VMware vRealize Automation 6.2.x IaaS fails with the error: exited with code -1
  10. Items tab in VMware vRealize Automation is inaccessible after updating FireFox to version 41.0
  11. Restarting the vRealize Automation installation wizard after it has been canceled
  12. Using JXplorer to update the LDAP string for an identity source for VMware vRealize Automation 6.0.x, 6.1.x
  13. Signing VMware vRealize Automation certificates using an internal Microsoft CA signing authority
  14. Setting the Kerberos token size for VMware vRealize Automation 6.x deployments
  15. Deleting an endpoint in vRealize Automation fails with the error: This endpoint is being used by # compute resources and # storage paths and cannot be deleted
  16. Catalog Management Actions are missing in VMware vRealize Automation
  17. Connecting to a resource using the Remote Console (VMRC) option in VMware vRealize Automation 6.2.1 fails with the error: Cannot establish a remote console connection
  18. Provisioning multiple virtual machines in VMware vRealize Automation with external workflows fail with Timeout on signal errors
  19. Reconfiguring a VMware vRealize Automation managed virtual machine fails with the error: [Error code: 42000 ] – [Error Msg: Infrastructure service provider error]
  20. Frequently asked questions about Public Certificate Authority certificates with Internal Server Names and VMware Products

Top 20 vSAN articles for February 2016

Top 20Here is our Top 20 vSAN articles list for February 2016. This list is ranked by the number of times a VMware Support Request was resolved by following the steps in a published Knowledge Base article.

  1. Following maintenance, hosts in a Virtual SAN cluster may erroneously report the error: Host cannot communicate with all other nodes in virtual SAN enabled cluster
  2. VMware Virtual SAN 6.0 Requirements
  3. Avoiding a known drive failure issue when Dell PERC H730 controller is used with VMware Virtual SAN 5.5 or 6.0
  4. Support statement for 512e and 4K Native drives for VMware vSphere and VSAN
  5. VMware Virtual SAN 6.1 or 5.5 Update 3 Disk Groups show as Unmounted in the vSphere Web Client
  6. vSphere 5.5 Virtual SAN requirements
  7. Enabling or capturing performance statistics using Virtual SAN Observer for VMware Virtual SAN
  8. HP SSD Smart Path and VMware Virtual SAN
  9. Virtual SAN Health Service – Physical Disk Health – Metadata Health
  10. Consolidating disks in VMware Virtual SAN fails with the error: An error occurred while consolidating disks: msg.disklib.NOSPACE
  11. Troubleshooting VSAN SSD congestion on vSphere 5.5
  12. Considerations when using both VSAN and non-VSAN disks with the same storage controller
  13. Enabling or disabling a Virtual SAN cluster
  14. Configuring Virtual SAN VMkernel networking
  15. Adding a host back to a Virtual SAN cluster after an ESXi host rebuild
  16. Adding existing Virtual SAN hosts to a new Virtual SAN cluster after rebuilding vCenter Server
  17. VMware Virtual SAN configuration fails with the error: Found another host participating in the VSAN service which is not a member of this host”s vCenter cluster
  18. Migration from vSphere Storage Appliance (VSA) to VMware Virtual SAN (VSAN)
  19. Local Disks goes into Permanent Device Loss (PDL) state with inbox drivers for mpt2sas
  20. Ruby vSphere Console does not report virtual machine templates as objects to synchronize

Top 20 NSX articles for February 2016

Top 20Here is our Top 20 NSX articles list for February 2016. This list is ranked by the number of times a VMware Support Request was resolved by following the steps in a published Knowledge Base article.

  1. Downloading and enabling VMware vShield Endpoint 5.x on supported VMware vSphere platforms
  2. Update sequence for vSphere 6.0 and its compatible VMware products
  3. Important information before upgrading to vSphere 6.0
  4. vCenter Server or Platform Services Controller certificate validation error for external VMware Solutions in vSphere 6.0
  5. In VMware NSX for vSphere 6.x, installing or upgrading NSX VIBs fails with the error: ERROR: The pending transaction requires xxx MB free space, however the maximum supported size is xxx MB
  6. Windows virtual machines using the vShield Endpoint TDI Manager or NSX Network Introspection Driver (vnetflt.sys) driver fails with a blue diagnostic screen
  7. Understanding and troubleshooting VMware vSphere ESX Agent Manager (EAM) with NSX for vSphere 6.x
  8. Oracle connections time out when forwarded through the VMware NSX for vSphere 6.1.x Edge
  9. VMware NSX for vSphere 6.x Controllers disconnect intermittently
  10. Frequently asked questions about Public Certificate Authority certificates with Internal Server Names and VMware Products
  11. Migration of Service VM (SVM) may cause ESXi host issues in VMware NSX for vSphere 6.x
  12. NSX is unavailable from the vSphere Web Client Plug-in after backup of NSX Manager with quiesced snapshot
  13. Troubleshooting duplicate VXLAN VTEP vmk interfaces or IP addresses in VMware NSX for vSphere 6.x
  14. Response to OpenSSL security issue CVE-2014-0160/CVE-2014-0346 a.k.a: “Heartbleed”
  15. The NSX Manager flow monitoring UI displays No Flow Records
  16. Understanding and troubleshooting vShield Endpoint / Guest Introspection with VMware vCloud Networking and Security 5.x and NSX for vSphere 6.x
  17. vShield Edge deployment from vShield Manager or vCloud Director fails with the error: VIX=E=GUEST=USER=PERMISSIONS
  18. Network connectivity issues after upgrading or repreparing ESXi hosts in a VMware NSX/VCNS environment
  19. Resolving duplicate ESX Agent Manager (EAM) agency for VMware NSX for vSphere 6.x
  20. Changing the VMware NSX for vSphere 6.x License from virtual machine to CPU