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Category Archives: Top 20

VMware View – Top 20 KB Articles

announcement Hey there VMware View implementers, here’s a top 20 VMware View specific KBs list to help you avoid issues that many of you have reported. This list is hand picked by our View Support Engineers. Keep this list handy.

  1. VMware Horizon View trending issues by product version (2089340)
  2. Manually deleting linked clones or stale virtual desktop entries from the View Composer database in VMware View Manager and Horizon View (2015112)
  3. Troubleshooting SSL certificate issues in VMware Horizon View 5.1 and later (2082408)
  4. Troubleshooting VMware Horizon View HTML Access (2046427)
  5. Troubleshooting a black screen when logging into a Horizon View virtual desktop using PCoIP (1028332)
  6. Pool settings are not saved, new pools cannot be created, and vCenter Server tasks are not processed in a Horizon View environment (2082413)
  7. VMware View Composer installation best practices and troubleshooting (2083555)
  8. Moving a persistent data disk to another View desktop (1033286)
  9. Configuring VMware View Event database on an SQL server fails with the error: An error occurred while attempting to configure the database (1029537)
  10. Enabling RSA SecurID authentication on a View Connection Server fails when there are multiple network interfaces on the Connection Server (2043055)
  11. Manually deleting replica virtual machines in VMware Horizon View 5.x (1008704)
  12. Troubleshooting Horizon View user permission issues with vCenter Server (2085142)
  13. Troubleshooting Persona Management (2008457)
  14. Investigating VMware View Composer failure codes (2085204)
  15. Generating and importing a signed SSL certificate into VMware Horizon View 5.1/5.2/5.3 using Microsoft Certreq (2032400)
  16. Managing persistent disks in VMware Horizon View 4.6 and later (2086416)
  17. Troubleshooting Agent Unreachable status in VMware Horizon View (2083535)
  18. Performing maintenance or Composer operations on the VMware Horizon View desktops fail (2086530)
  19. Connections to the Horizon View Connection Server or Security Server fail with SSL errors (2072459)
  20. Performing maintenance or Composer operations on the VMware Horizon View desktops fail (2086530)

Top 20 Articles for August 2014

Here is our Top 20 KB list for August 2014. This list is ranked by the number of times a VMware Support Request was resolved by following the steps in a published Knowledge Base article.

1. VMware ESXi 5.x host experiences a purple diagnostic screen mentioning E1000PollRxRing and E1000DevRx (2059053)

2. Installing async drivers on VMware ESXi 5.0, 5.1, and 5.5 (2005205)

3. An ESXi 5.x host running on HP server fails with a purple diagnostic screen and the error: hpsa_update_scsi_devices or detect_controller_lockup_thread (2075978)

4. Re-pointing and re-registering VMware vCenter Server 5.1 / 5.5 and components (2033620)

5. Determining Network/Storage firmware and driver version in ESXi/ESX 4.x and ESXi 5.x (1027206)

6. Purging old data from the database used by VMware vCenter Server 4.x and 5.0.x (1025914)

7. Installing Windows in a virtual machine using VMware Fusion Easy Install (1011677)

8. Upgrading to vCenter Server 5.5 best practices (2053132)

9. Installing or upgrading to ESXi 5.5 best practices (2052329)

10. Investigating virtual machine file locks on ESXi/ESX (10051)

11. Resetting the VMware vCenter Server 5.x Inventory Service database (2042200)

12. Unmounting a LUN or detaching a datastore/storage device from multiple VMware ESXi 5.x hosts (2004605)

13. Troubleshooting Fusion virtual machine performance issues (1015676)

14. Manually deleting linked clones or stale virtual desktop entries from the View Composer database in VMware View Manager and Horizon View (2015112)

15. Recreating a missing virtual machine disk descriptor file (1002511)

16. Restarting the Management agents on an ESXi or ESX host (1003490)

17. Troubleshooting networking and internet connection issues in VMware Fusion (1016466)

18. Installing vCenter Server 5.5 best practices (2052334)

19. Commands to monitor snapshot deletion in ESX 2.5/3.x/4.x and ESXi 3.x/4.x/5.x (1007566)

20. Installing VMware Tools in a Fusion virtual machine running Windows (1003417)

Top 20 Articles for July 2014

Here is our Top 20 KB list for July 2014. This list is ranked by the number of times a VMware Support Request was resolved by following the steps in a published Knowledge Base article.

1. VMware ESXi 5.x host experiences a purple diagnostic screen mentioning E1000PollRxRing and E1000DevRx (2059053)

2. Installing async drivers on VMware ESXi 5.0, 5.1, and 5.5 (2005205)

3. An ESXi 5.x host running on HP server fails with a purple diagnostic screen and the error: hpsa_update_scsi_devices or detect_controller_lockup_thread (2075978)

4. Installing Windows in a virtual machine using VMware Fusion Easy Install (1011677)

5. Re-pointing and re-registering VMware vCenter Server 5.1 / 5.5 and components (2033620)

6. Manually deleting linked clones or stale virtual desktop entries from the View Composer database in VMware View Manager and Horizon View (2015112)

7. Upgrading to vCenter Server 5.5 best practices (2053132)

8. Investigating virtual machine file locks on ESXi/ESX (10051)

9. Permanent Device Loss (PDL) and All-Paths-Down (APD) in vSphere 5.x (2004684)

10. Unmounting a LUN or detaching a datastore/storage device from multiple VMware ESXi 5.x hosts (2004605)

11. Purging old data from the database used by VMware vCenter Server 4.x and 5.0.x (1025914)

12. Resetting the VMware vCenter Server 5.x Inventory Service database (2042200)

13. Determining Network/Storage firmware and driver version in ESXi/ESX 4.x and ESXi 5.x (1027206)

14. Troubleshooting Fusion virtual machine performance issues (1015676)

15. Restarting the Management agents on an ESXi or ESX host (1003490)

16. Installing or upgrading to ESXi 5.5 best practices (2052329)

17. Creating a persistent scratch location for ESXi 4.x and 5.x (1033696)

18. Migrating the vCenter Server database from SQL Express to full SQL Server (1028601)

19. Installing vCenter Server 5.5 best practices (2052334)

20. Powering off a virtual machine on an ESXi host (1014165)

Popular tweets

Here’s an interesting top 20 list. In the last 30 days, these were the tweets form our @vmwarekb account that got the most sharing from our customers. Perhaps you missed something on our list you’d be interested in.

Oh, and if you don’t follow us on Twitter, why not?

How to restart the Management agents on a VMware vSphere ESXi or ESX host
Poor network performance when using VMXNET3 adapter for routing in a Linux guest operating system (2077393)
Configuring the ESXi host with Active Directory authentication
Configuring the ESXi host with Active Directory authentication (2075361)
ESXi host initiates ARP Broadcast storm to NFS server (2080034)
Veeam virtual machine backups fail with the error: The host is not licensed for this feature (2080352)
Downgrading device drivers in VMware ESXi 5.x (2079279)
ESXi 5.5 … purple … screen error:#PF Exception 14 in world 33426: vmkeventd IP 0x418002c71507 addr 0×0 (2061842)
Storage Controllers previously supported for VSAN that are no longer supported (2081431)
VMware ESXi 5.1, Patch Release ESXi510-201406001 (2077640)
VM loses network connectivity during migration … in vCNS 5.1.4 and 5.5.2 and NSX for vSphere 6.0.4 (2080479)
Copying a file is slow on HTTP connections in vCenter Server (2081624)
VMware ESXi host in the vSphere Distributed Switch (vDS) are out of sync (2081052)
Preparing Windows 2008 R2 SP1 Server as a desktop to be deployed by Horizon DaaS (Desktone) (2080765)
Adding an Integrated Active Directory (IWA) Identity Source without the vSphere Web Client for vCenter SSO (2063424)
Upgrade paths and product compatibility for PowerCLI versions that feature OpenSSL security fixes (2082132)
Upgrading VMware vCenter Server 5.5 to a 5.5.x version using Simple Install fails (2074676)
VMware ESXi 5.1, Patch ESXi-5.1.0-20140604001-standard (2077642)
Dell EqualLogic Multipathing Extension Module (MEM) in View environments storage performance degradation (2078451)
Booting the ESXi host fails at Initializing scheduler (2077712)

Top 20 Articles for June 2014

Here is our Top 20 KB list for June 2014. This list is ranked by the number of times a VMware Support Request was resolved by following the steps in a published Knowledge Base article.

1. VMware ESXi 5.x host experiences a purple diagnostic screen mentioning E1000PollRxRing and E1000DevRx (2059053)

2. An ESXi 5.5 host fails with a purple diagnostic screen and the error: hpsa_update_scsi_devices (2075978)

3. Purging old data from the database used by VMware vCenter Server 4.x and 5.0.x (1025914)

4. Installing async drivers on VMware ESXi 5.0, 5.1, and 5.5 (2005205)

5. Guest customization runs repeatedly on virtual machines deployed to ESXi 5.1 host build 1743533 (2078352)

6. Unmounting a LUN or detaching a datastore/storage device from multiple VMware ESXi 5.x hosts (2004605)

7. Re-pointing and re-registering VMware vCenter Server 5.1 / 5.5 and components (2033620)

8. Installing Windows in a virtual machine using VMware Fusion Easy Install (1011677)

9. Upgrading to vCenter Server 5.5 best practices (2053132)

10. Restarting the Management agents on an ESXi or ESX host (1003490)

11. Determining Network/Storage firmware and driver version in ESXi/ESX 4.x and ESXi 5.x (1027206)

12. Manually deleting linked clones or stale virtual desktop entries from the View Composer database in VMware View Manager and Horizon View (2015112)

13. Permanent Device Loss (PDL) and All-Paths-Down (APD) in vSphere 5.x (2004684)

14. Installing or upgrading to ESXi 5.5 best practices (2052329)

15. Troubleshooting Fusion virtual machine performance issues (1015676)

16. Resetting the VMware vCenter Server 5.x Inventory Service database (2042200)

17. Resolving OpenSSL Heartbleed for ESXi 5.5 – CVE-2014-0160 (2076665)

18. Installing VMware Tools in a Fusion virtual machine running Windows (1003417)

19. Broadcom 5719/5720 NICs using tg3 driver become unresponsive and stop traffic in vSphere (2035701)

20. Migrating the vCenter Server database from SQL Express to full SQL Server (1028601)

Top 20 Articles for May 2014

Here is our Top 20 KB list for May 2014. This list is ranked by the number of times a VMware Support Request was resolved by following the steps in a published Knowledge Base article.

1. VMware ESXi 5.x host experiences a purple diagnostic screen mentioning E1000PollRxRing and E1000DevRx (2059053)

2. An ESXi 5.5 host fails with a purple diagnostic screen and the error: hpsa_update_scsi_devices (2075978)

3. Re-pointing and re-registering VMware vCenter Server 5.1 / 5.5 and components (2033620)

4. Installing async drivers on VMware ESXi 5.0, 5.1, and 5.5 (2005205)

5. Installing Windows in a virtual machine using VMware Fusion Easy Install (1011677)

6. Purging old data from the database used by VMware vCenter Server 4.x and 5.0.x (1025914)

7. Upgrading to vCenter Server 5.5 best practices (2053132)

8. Investigating virtual machine file locks on ESXi/ESX (10051)

9. Uninstalling and manually installing VMware Tools in VMware Fusion (1014522)

10. Installing vCenter Server 5.5 best practices (2052334)

11. Manually deleting linked clones or stale virtual desktop entries from the View Composer database in VMware View Manager and Horizon View (2015112)

12. Installing or upgrading to ESXi 5.5 best practices (2052329)

13. Resetting the VMware vCenter Server 5.x Inventory Service database (2042200)

14. Unmounting a LUN or detaching a datastore/storage device from multiple VMware ESXi 5.x hosts (2004605)

15. Installing VMware Tools in a Fusion virtual machine running Windows (1003417)

16. Restarting the Management agents on an ESXi or ESX host (1003490)

17. Determining Network/Storage firmware and driver version in ESXi/ESX 4.x and ESXi 5.x (1027206)

18. Troubleshooting Fusion virtual machine performance issues (1015676)

19. Resolving OpenSSL Heartbleed for VMware vCenter Server 5.5 (2076692)

20. Resolving OpenSSL Heartbleed for ESXi 5.5 – CVE-2014-0160 (2076665)

Top 20 Articles for April 2014

Here is our Top 20 KB list for April 2014. This list is ranked by the number of times a VMware Support Request was resolved by following the steps in a published Knowledge Base article.

  1. Response to OpenSSL security issue CVE-2014-0160/CVE-2014-0346 a.k.a: “Heartbleed” (2076225)
  2. VMware ESXi 5.x host experiences a purple diagnostic screen mentioning E1000PollRxRing and E1000DevRx (2059053)
  3. Installing Windows in a virtual machine using VMware Fusion Easy Install (1011677)
  4. Installing async drivers on VMware ESXi 5.0, 5.1, and 5.5 (2005205)
  5. Re-pointing and re-registering VMware vCenter Server 5.1 / 5.5 and components (2033620)
  6. Resolving OpenSSL Heartbleed for VMware vCenter Server 5.5 (2076692)
  7. Resolving OpenSSL Heartbleed for ESXi 5.5 – CVE-2014-0160 (2076665)
  8. Purging old data from the database used by VMware vCenter Server 4.x and 5.x (1025914)
  9. Troubleshooting Fusion virtual machine performance issues (1015676)
  10. Investigating virtual machine file locks on ESXi/ESX (10051)
  11. Unmounting a LUN or detaching a datastore/storage device from multiple VMware ESXi 5.x hosts (2004605)
  12. Uninstalling and manually installing VMware Tools in VMware Fusion (1014522)
  13. Determining Network/Storage firmware and driver version in ESXi/ESX 4.x and ESXi 5.x (1027206)
  14. Resetting the VMware vCenter Server 5.x Inventory Service database (2042200)
  15. Installing VMware Tools in a Fusion virtual machine running Windows (1003417)
  16. Permanent Device Loss (PDL) and All-Paths-Down (APD) in vSphere 5.x (2004684)
  17. Manually deleting linked clones or stale virtual desktop entries from the View Composer database in VMware View Manager and Horizon View (2015112)
  18. Upgrading to vCenter Server 5.5 best practices (2053132)
  19. Installing or upgrading to ESXi 5.5 best practices (2052329)
  20. Installing vCenter Server 5.5 best practices (2052334)

Top 20 Articles for March 2014

Here is our Top 20 KB list for March 2014. This list is ranked by the number of times a VMware Support Request was resolved by following the steps in a published Knowledge Base article.

  1. VMware ESXi 5.x host experiences a purple diagnostic screen mentioning E1000PollRxRing and E1000DevRx
  2. Downloading and Installing VMware Fusion
  3. Installing async drivers on VMware ESXi 5.0, 5.1, and 5.5
  4. Determining Network/Storage firmware and driver version in ESXi/ESX 4.x and ESXi 5.x
  5. Installing Windows in a virtual machine using VMware Fusion Easy Install
  6. Troubleshooting Fusion virtual machine performance issues
  7. Upgrading to vCenter Server 5.5 best practices
  8. Investigating virtual machine file locks on ESXi/ESX
  9. Re-pointing and re-registering VMware vCenter Server 5.1 / 5.5 and components
  10. Uninstalling and manually installing VMware Tools in VMware Fusion
  11. Installing vCenter Server 5.5 best practices
  12. Purging old data from the database used by VMware vCenter Server 4.x and 5.x
  13. Troubleshooting Fusion virtual machine startup issues
  14. Installing or upgrading to ESXi 5.5 best practices
  15. Creating a persistent scratch location for ESXi 4.x and 5.x
  16. Unmounting a LUN or detaching a datastore/storage device from multiple VMware ESXi 5.x hosts
  17. Broadcom 5719/5720 NICs using tg3 driver become unresponsive and stop traffic in vSphere
  18. Update sequence for vSphere 5.5 and its compatible VMware products
  19. Installing VMware Tools in a Fusion virtual machine running Windows
  20. Methods of upgrading to vCenter Server 5.5

Top 20 Articles for February 2014

Here is our Top 20 KB list for February 2014. This list is ranked by the number of times a VMware Support Request was resolved by following the steps in a published Knowledge Base article.

  1. ESXi 5.x host experiences a purple diagnostic screen mentioning E1000PollRxRing and E1000DevRx (2059053)
  2. Installing async drivers on ESXi 5.0, 5.1, and 5.5 (2005205)
  3. Downloading and installing VMware Fusion (2014097)
  4. Determining Network/Storage firmware and driver version in ESXi/ESX 4.x and ESXi 5.x (1027206)
  5. Installing Windows in a virtual machine using VMware Fusion Easy Install (1011677)
  6. Purging old data from the database used by VMware vCenter Server 4.x and 5.x (1025914)
  7. Re-pointing and re-registering VMware vCenter Server 5.1 / 5.5 and components (2033620)
  8. Unmounting a LUN or detaching a datastore/storage device from multiple ESXi 5.x hosts (2004605)
  9. Upgrading to vCenter Server 5.5 best practices (2053132)
  10. Installing or upgrading to ESXi 5.5 best practices (2052329)
  11. VMware store purchasing and order details (2006980)
  12. Creating a persistent scratch location for ESXi 4.x and 5.x (1033696)
  13. Investigating virtual machine file locks on ESXi/ESX (10051)
  14. Manually deleting linked clones or stale virtual desktop entries from VMware View Manager 3.x and 4.0.x (1008658)
  15. Troubleshooting Fusion virtual machine performance issues (1015676)
  16. Installing VMware Tools in a Fusion virtual machine running Windows (1003417)
  17. Uninstalling and manually installing VMware Tools in VMware Fusion (1014522)
  18. Manually deleting linked clones or stale virtual desktop entries from the View Composer database in VMware View Manager and Horizon View (2015112)
  19. Broadcom 5719/5720 NICs using tg3 driver become unresponsive and stop traffic in vSphere (2035701)
  20. Methods for upgrading to ESXi 5.5 (2058352)

Top 20 ESXi 5.x issues

Following on our earlier post about focusing our efforts on helping our vSphere 5.5 customers, we present to you a list of the current top 20 ESXi 5.x KB articles.

  1. ESXi 5.x host experiences a purple diagnostic screen mentioning E1000PollRxRing and E1000DevRx (2059053)
  2. Unable to delete the virtual machine snapshot due to locked files (2017072)
  3. Installing async drivers on ESXi 5.0, 5.1, and 5.5 (2005205)
  4. Collecting diagnostic information for VMware ESX/ESXi using the vSphere Client (653)
  5. Determining Network/Storage firmware and driver version in ESXi/ESX 4.x and ESXi 5.x (1027206)
  6. Broadcom 5719/5720 NICs using tg3 driver become unresponsive and stop traffic in vSphere (2035701)
  7. Investigating virtual machine file locks on ESXi/ESX (10051)
  8. Installing or upgrading to ESXi 5.5 best practices (2052329)
  9. Unmounting a LUN or detaching a datastore/storage device from multiple ESXi 5.x hosts (2004605)
  10. Restarting the Management agents on an ESXi or ESX host (1003490)
  11. Understanding virtual machine snapshots in VMware ESXi and ESX (1015180)
  12. Creating a persistent scratch location for ESXi 4.x and 5.x (1033696)
  13. Using esxtop to identify storage performance issues for ESX /ESXi (multiple versions) (1008205)
  14. Enhanced vMotion Compatibility (EVC) processor support (1003212)
  15. Methods for upgrading to ESXi 5.5 (2058352)
  16. Permanent Device Loss (PDL) and All-Paths-Down (APD) in vSphere 5.x (2004684)
  17. Commands to monitor snapshot deletion in ESX 2.5/3.x/4.x and ESXi 3.x/4.x/5.x (1007566)
  18. Updating an ESXi/ESX host using VMware vCenter Update Manager 4.x and 5.x (1019545)
  19. VMFS Heartbeat and Lock corruption on Dell EqualLogic Arrays (2049103)
  20. Configuring syslog on ESXi 5.x (2003322)