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Category Archives: Top 20

Top 20 Horizon with View KB articles

announcementHappy New Year VMware View implementers! We have a fresh new top 20 list of VMware View specific KBs to help you avoid these issues. Pass it on!

  1. Manually deleting linked clones or stale virtual desktop entries from the View Composer database in VMware View Manager and Horizon View (2015112)
  2. Generating and importing a signed SSL certificate into VMware Horizon View 5.1/5.2/5.3/6.0 using Microsoft Certreq (2032400)
  3. Pool settings are not saved, new pools cannot be created, and vCenter Server tasks are not processed in a Horizon View environment (2082413)
  4. VMware Horizon View Best Practices (1020305)
  5. Finding and removing unused replica virtual machines in the VMware Horizon View (2009844)
  6. Network connectivity requirements for VMware View Manager 4.5 and later (1027217)
  7. Collecting diagnostic information for VMware Horizon View (1017939)
  8. Forcing replication between ADAM databases (1021805)
  9. Manually deleting replica virtual machines in VMware Horizon View 5.x (1008704)
  10. Connecting to the View ADAM Database (2012377)
  11. Restart order of the View environment to clear ADLDS (ADAM) synchronization in View 4.5, 4.6, 5.0, and 5.1 (2068381)
  12. Removing a standard (replica) connection server or a security server from a cluster of connection/security servers (1010153)
  13. Provisioning View desktops fails due to customization timeout errors (2007319)
  14. Generating a Horizon View SSL certificate request using the Microsoft Management Console (MMC) Certificates snap-in (2068666)
  15. Performing an end-to-end backup and restore for VMware View Manager (1008046)
  16. Manually deleting linked clones or stale virtual desktop entries from VMware View Manager (1008658)
  17. View Connection Server reports the error: [ws_TomcatService] STDOUT: java.lang.OutOfMemoryError: Java heap space (2009877)
  18. Location of VMware View log files (1027744)
  19. Troubleshooting Persona Management (2008457)
  20. Administration dashboard in VMware Horizon View 5.1/5.2/5.3 reports the error: Server’s certificate cannot be checked (2000063)

Top 20 Articles for December 2014

Here is our Top 20 KB list for December 2014. This list is ranked by the number of times a VMware Support Request was resolved by following the steps in a published Knowledge Base article.

  1. VMware ESXi 5.x host experiences a purple diagnostic screen mentioning E1000PollRxRing and E1000DevRx (2059053)
  2. Installing async drivers on VMware ESXi 5.0, 5.1, and 5.5 (2005205)
  3. Investigating virtual machine file locks on ESXi/ESX (10051)
  4. Commands to monitor snapshot deletion in VMware ESX/ESXi (1007566)
  5. An ESXi 5.x host running on HP server fails with a purple diagnostic screen and the error: hpsa_update_scsi_devices or detect_controller_lockup_thread (2075978)
  6. Determining Network/Storage firmware and driver version in ESXi/ESX 4.x and ESXi 5.x (1027206)
  7. Broadcom 5719/5720 NICs using tg3 driver become unresponsive and stop traffic in vSphere (2035701)
  8. Unmounting a LUN or detaching a datastore/storage device from multiple VMware ESXi 5.x hosts (2004605)
  9. VMware ESXi 5.x host experiences a purple diagnostic screen mentioning E1000PollRxRing, E1000DevRx and Net_AcceptRxList (2079094)
  10. vSphere handling of LUNs detected as snapshot LUNs (1011387)
  11. Recreating a missing virtual machine disk descriptor file (1002511)
  12. Using esxtop to identify storage performance issues for ESX / ESXi (multiple versions) (1008205)
  13. Storage device performance deteriorated (2007236)
  14. Committing snapshots when there are no snapshot entries in the Snapshot Manager (1002310)
  15. Snapshot consolidation in VMware ESXi 5.5.x fails with the error: maximum consolidate retries was exceeded for scsix:x (2082886)
  16. Testing VMkernel network connectivity with the vmkping command (1003728)
  17. Information about the error: state in doubt; requested fast path state update (1022026)
  18. Identifying and addressing Non-Maskable Interrupt events on an ESX/ESXi host (1804)
  19. Understanding virtual machine snapshots in VMware ESXi and ESX (1015180)
  20. Best practices for virtual machine snapshots in the VMware environment (1025279)

Top 20 VMware Fusion issues

Here’s a list of the top 20 KB issues our VMware Fusion customers are encountering in the past 30 days. Take a look over the list, maybe you’ll see something you or a friend could use.

  1. VMware Fusion 7.0 sales, licensing and compatibility FAQs (2081968)
  2. Downloading and Installing VMware Fusion (2014097)
  3. Troubleshooting Fusion virtual machine performance issues (1015676)
  4. Uploading diagnostic information for VMware (1008525)
  5. Installing VMware Tools in a Fusion virtual machine running Windows (1003417)
  6. Installing Windows in a virtual machine using VMware Fusion Easy Install (1011677)
  7. Troubleshooting networking and internet connection issues in VMware Fusion (1016466)
  8. Uninstalling, reinstalling, and upgrading VMware Fusion (1014529)
  9. Uploading diagnostic information for VMware using FTP (2070100)
  10. Troubleshooting Fusion virtual machine startup issues (1014534)
  11. Upgrading from VMware Fusion 6.x to 7.x (2081993)
  12. Uninstalling and manually installing VMware Tools in VMware Fusion (1014522)
  13. Manually uninstalling VMware Fusion (1017838)
  14. Troubleshooting printer connection issues in VMware Fusion (1014535)
  15. Troubleshooting Fusion startup issues (1003484)
  16. Converting a physical machine for Fusion, Workstation, or Player using Converter Standalone (2005129)
  17. Troubleshooting USB device connection and functionality in a Fusion virtual machine (1027964)
  18. Sharing a folder from your Mac to a virtual machine (1004055)
  19. System requirements for VMware Fusion (2005196)
  20. Resizing a virtual disk in VMware Fusion (1020778)

Top 20 Articles for November 2014

Here is our Top 20 KB list for November 2014. This list is ranked by the number of times a VMware Support Request was resolved by following the steps in a published Knowledge Base article.

1. Installing async drivers on VMware ESXi 5.0, 5.1, and 5.5 (2005205)

2. Troubleshooting Fusion virtual machine performance issues (1015676)

3. VMware ESXi 5.x host experiences a purple diagnostic screen mentioning E1000PollRxRing and E1000DevRx (2059053)

4. ESXi host cannot initiate vMotion or enable services and reports the error: Heap globalCartel-1 already at its maximum size.Cannot expand (2085618)

5. Purging old data from the database used by VMware vCenter Server 4.x and 5.x (1025914)

6. Manually deleting linked clones or stale virtual desktop entries from the View Composer database in VMware View Manager and Horizon View (2015112)

7. Installing VMware Tools in a Fusion virtual machine running Windows (1003417)

8. An ESXi 5.x host running on HP server fails with a purple diagnostic screen and the error: hpsa_update_scsi_devices or detect_controller_lockup_thread (2075978)

9. Determining Network/Storage firmware and driver version in ESXi/ESX 4.x and ESXi 5.x (1027206)

10. Investigating virtual machine file locks on ESXi/ESX (10051)

11. Installing Windows in a virtual machine using VMware Fusion Easy Install (1011677)

12. Installing or upgrading to ESXi 5.5 best practices (2052329)

13. Re-pointing and re-registering VMware vCenter Server 5.1 / 5.5 and components (2033620)

14. Resetting the VMware vCenter Server 5.x Inventory Service database (2042200)

15. Upgrading to vCenter Server 5.5 best practices (2053132)

16. Commands to monitor snapshot deletion in VMware ESX/ESXi (1007566)

17. Restarting the Management agents on an ESXi or ESX host (1003490)

18. Creating a persistent scratch location for ESXi 4.x and 5.x (1033696)

19. Troubleshooting networking and internet connection issues in VMware Fusion (1016466)

20. Recreating a missing virtual machine disk descriptor file (1002511)

Top 20 Articles for October 2014

Here is our Top 20 KB list for October 2014. This list is ranked by the number of times a VMware Support Request was resolved by following the steps in a published Knowledge Base article.

1. Troubleshooting Fusion virtual machine performance issues (1015676)

2. ESXi host cannot initiate vMotion or enable services and reports the error: Heap globalCartel-1 already at its maximum size.Cannot expand (2085618)

3. VMware ESXi 5.x host experiences a purple diagnostic screen mentioning E1000PollRxRing and E1000DevRx (2059053)

4. Installing async drivers on VMware ESXi 5.0, 5.1, and 5.5 (2005205)

5. Purging old data from the database used by VMware vCenter Server 4.x and 5.x (1025914)

6. Re-pointing and re-registering VMware vCenter Server 5.1 / 5.5 and components (2033620)

7. Manually deleting linked clones or stale virtual desktop entries from the View Composer database in VMware View Manager and Horizon View (2015112)

8. Investigating virtual machine file locks on ESXi/ESX (10051)

9. Determining Network/Storage firmware and driver version in ESXi/ESX 4.x and ESXi 5.x (1027206)

10. VMware remediation of Bash Code Injection Vulnerability via Specially Crafted Environment Variables (CVE-2014-6271, CVE-2014-7169, CVE-2014-7186, CVE-2014-7187, CVE-2014-6277, CVE-2014-6278, aka “Shellshock”) (2090740)

11. Installing VMware Tools in a Fusion virtual machine running Windows (1003417)

12. An ESXi 5.x host running on HP server fails with a purple diagnostic screen and the error: hpsa_update_scsi_devices or detect_controller_lockup_thread (2075978)

13. Restarting the Management agents on an ESXi or ESX host (1003490)

14. Resetting the VMware vCenter Server 5.x Inventory Service database (2042200)

15. Installing Windows in a virtual machine using VMware Fusion Easy Install (1011677)

16. Unmounting a LUN or detaching a datastore/storage device from multiple VMware ESXi 5.x hosts (2004605)

17. Upgrading to vCenter Server 5.5 best practices (2053132)

18. Installing or upgrading to ESXi 5.5 best practices (2052329)

19. Installing vCenter Server 5.5 best practices (2052334)

20. Uninstalling and manually installing VMware Tools in VMware Fusion (1014522)

Top 20 Articles for September 2014

Here is our Top 20 KB list for September 2014. This list is ranked by the number of times a VMware Support Request was resolved by following the steps in a published Knowledge Base article.

1. VMware ESXi 5.x host experiences a purple diagnostic screen mentioning E1000PollRxRing and E1000DevRx (2059053)

2. VMware assessment of Bash Code Injection Vulnerability via Specially Crafted Environment Variables (CVE-2014-6271, CVE-2014-7169, CVE-2014-7186, CVE-2014-7187, CVE-2014-6277, CVE-2014-6278, aka “Shellshock”) (2090740)

3. Installing async drivers on VMware ESXi 5.0, 5.1, and 5.5 (2005205)

4. An ESXi 5.x host running on HP server fails with a purple diagnostic screen and the error: hpsa_update_scsi_devices or detect_controller_lockup_thread (2075978)

5. Purging old data from the database used by VMware vCenter Server 4.x and 5.x (1025914)

6. Manually deleting linked clones or stale virtual desktop entries from the View Composer database in VMware View Manager and Horizon View (2015112)

7. ESXi host cannot initiate vMotion or enable services and reports the error: Heap globalCartel-1 already at its maximum size.Cannot expand (2085618)

8. Re-pointing and re-registering VMware vCenter Server 5.1 / 5.5 and components (2033620)

9. Upgrading to vCenter Server 5.5 best practices (2053132)

10. Unmounting a LUN or detaching a datastore/storage device from multiple VMware ESXi 5.x hosts (2004605)

11. Determining Network/Storage firmware and driver version in ESXi/ESX 4.x and ESXi 5.x (1027206)

12. Installing Windows in a virtual machine using VMware Fusion Easy Install (1011677)

13. Investigating virtual machine file locks on ESXi/ESX (10051)

14. Restarting the Management agents on an ESXi or ESX host (1003490)

15. Troubleshooting Fusion virtual machine performance issues (1015676)

16. Installing VMware Tools in a Fusion virtual machine running Windows (1003417)

17. Resetting the VMware vCenter Server 5.x Inventory Service database (2042200)

18. The Host IPMI System Event Log Status alarm is triggered repeatedly in VMware vCenter Server 4.x and 5.x (1033725)

19. Installing or upgrading to ESXi 5.5 best practices (2052329)

20. Installing vCenter Server 5.5 best practices (2052334)

VMware View – Top 20 KB Articles

announcement Hey there VMware View implementers, here’s a top 20 VMware View specific KBs list to help you avoid issues that many of you have reported. This list is hand picked by our View Support Engineers. Keep this list handy.

  1. VMware Horizon View trending issues by product version (2089340)
  2. Manually deleting linked clones or stale virtual desktop entries from the View Composer database in VMware View Manager and Horizon View (2015112)
  3. Troubleshooting SSL certificate issues in VMware Horizon View 5.1 and later (2082408)
  4. Troubleshooting VMware Horizon View HTML Access (2046427)
  5. Troubleshooting a black screen when logging into a Horizon View virtual desktop using PCoIP (1028332)
  6. Pool settings are not saved, new pools cannot be created, and vCenter Server tasks are not processed in a Horizon View environment (2082413)
  7. VMware View Composer installation best practices and troubleshooting (2083555)
  8. Moving a persistent data disk to another View desktop (1033286)
  9. Configuring VMware View Event database on an SQL server fails with the error: An error occurred while attempting to configure the database (1029537)
  10. Enabling RSA SecurID authentication on a View Connection Server fails when there are multiple network interfaces on the Connection Server (2043055)
  11. Manually deleting replica virtual machines in VMware Horizon View 5.x (1008704)
  12. Troubleshooting Horizon View user permission issues with vCenter Server (2085142)
  13. Troubleshooting Persona Management (2008457)
  14. Investigating VMware View Composer failure codes (2085204)
  15. Generating and importing a signed SSL certificate into VMware Horizon View 5.1/5.2/5.3 using Microsoft Certreq (2032400)
  16. Managing persistent disks in VMware Horizon View 4.6 and later (2086416)
  17. Troubleshooting Agent Unreachable status in VMware Horizon View (2083535)
  18. Performing maintenance or Composer operations on the VMware Horizon View desktops fail (2086530)
  19. Connections to the Horizon View Connection Server or Security Server fail with SSL errors (2072459)
  20. Performing maintenance or Composer operations on the VMware Horizon View desktops fail (2086530)

Top 20 Articles for August 2014

Here is our Top 20 KB list for August 2014. This list is ranked by the number of times a VMware Support Request was resolved by following the steps in a published Knowledge Base article.

1. VMware ESXi 5.x host experiences a purple diagnostic screen mentioning E1000PollRxRing and E1000DevRx (2059053)

2. Installing async drivers on VMware ESXi 5.0, 5.1, and 5.5 (2005205)

3. An ESXi 5.x host running on HP server fails with a purple diagnostic screen and the error: hpsa_update_scsi_devices or detect_controller_lockup_thread (2075978)

4. Re-pointing and re-registering VMware vCenter Server 5.1 / 5.5 and components (2033620)

5. Determining Network/Storage firmware and driver version in ESXi/ESX 4.x and ESXi 5.x (1027206)

6. Purging old data from the database used by VMware vCenter Server 4.x and 5.0.x (1025914)

7. Installing Windows in a virtual machine using VMware Fusion Easy Install (1011677)

8. Upgrading to vCenter Server 5.5 best practices (2053132)

9. Installing or upgrading to ESXi 5.5 best practices (2052329)

10. Investigating virtual machine file locks on ESXi/ESX (10051)

11. Resetting the VMware vCenter Server 5.x Inventory Service database (2042200)

12. Unmounting a LUN or detaching a datastore/storage device from multiple VMware ESXi 5.x hosts (2004605)

13. Troubleshooting Fusion virtual machine performance issues (1015676)

14. Manually deleting linked clones or stale virtual desktop entries from the View Composer database in VMware View Manager and Horizon View (2015112)

15. Recreating a missing virtual machine disk descriptor file (1002511)

16. Restarting the Management agents on an ESXi or ESX host (1003490)

17. Troubleshooting networking and internet connection issues in VMware Fusion (1016466)

18. Installing vCenter Server 5.5 best practices (2052334)

19. Commands to monitor snapshot deletion in ESX 2.5/3.x/4.x and ESXi 3.x/4.x/5.x (1007566)

20. Installing VMware Tools in a Fusion virtual machine running Windows (1003417)

Top 20 Articles for July 2014

Here is our Top 20 KB list for July 2014. This list is ranked by the number of times a VMware Support Request was resolved by following the steps in a published Knowledge Base article.

1. VMware ESXi 5.x host experiences a purple diagnostic screen mentioning E1000PollRxRing and E1000DevRx (2059053)

2. Installing async drivers on VMware ESXi 5.0, 5.1, and 5.5 (2005205)

3. An ESXi 5.x host running on HP server fails with a purple diagnostic screen and the error: hpsa_update_scsi_devices or detect_controller_lockup_thread (2075978)

4. Installing Windows in a virtual machine using VMware Fusion Easy Install (1011677)

5. Re-pointing and re-registering VMware vCenter Server 5.1 / 5.5 and components (2033620)

6. Manually deleting linked clones or stale virtual desktop entries from the View Composer database in VMware View Manager and Horizon View (2015112)

7. Upgrading to vCenter Server 5.5 best practices (2053132)

8. Investigating virtual machine file locks on ESXi/ESX (10051)

9. Permanent Device Loss (PDL) and All-Paths-Down (APD) in vSphere 5.x (2004684)

10. Unmounting a LUN or detaching a datastore/storage device from multiple VMware ESXi 5.x hosts (2004605)

11. Purging old data from the database used by VMware vCenter Server 4.x and 5.0.x (1025914)

12. Resetting the VMware vCenter Server 5.x Inventory Service database (2042200)

13. Determining Network/Storage firmware and driver version in ESXi/ESX 4.x and ESXi 5.x (1027206)

14. Troubleshooting Fusion virtual machine performance issues (1015676)

15. Restarting the Management agents on an ESXi or ESX host (1003490)

16. Installing or upgrading to ESXi 5.5 best practices (2052329)

17. Creating a persistent scratch location for ESXi 4.x and 5.x (1033696)

18. Migrating the vCenter Server database from SQL Express to full SQL Server (1028601)

19. Installing vCenter Server 5.5 best practices (2052334)

20. Powering off a virtual machine on an ESXi host (1014165)

Popular tweets

Here’s an interesting top 20 list. In the last 30 days, these were the tweets form our @vmwarekb account that got the most sharing from our customers. Perhaps you missed something on our list you’d be interested in.

Oh, and if you don’t follow us on Twitter, why not?

How to restart the Management agents on a VMware vSphere ESXi or ESX host
Poor network performance when using VMXNET3 adapter for routing in a Linux guest operating system (2077393)
Configuring the ESXi host with Active Directory authentication
Configuring the ESXi host with Active Directory authentication (2075361)
ESXi host initiates ARP Broadcast storm to NFS server (2080034)
Veeam virtual machine backups fail with the error: The host is not licensed for this feature (2080352)
Downgrading device drivers in VMware ESXi 5.x (2079279)
ESXi 5.5 … purple … screen error:#PF Exception 14 in world 33426: vmkeventd IP 0x418002c71507 addr 0×0 (2061842)
Storage Controllers previously supported for VSAN that are no longer supported (2081431)
VMware ESXi 5.1, Patch Release ESXi510-201406001 (2077640)
VM loses network connectivity during migration … in vCNS 5.1.4 and 5.5.2 and NSX for vSphere 6.0.4 (2080479)
Copying a file is slow on HTTP connections in vCenter Server (2081624)
VMware ESXi host in the vSphere Distributed Switch (vDS) are out of sync (2081052)
Preparing Windows 2008 R2 SP1 Server as a desktop to be deployed by Horizon DaaS (Desktone) (2080765)
Adding an Integrated Active Directory (IWA) Identity Source without the vSphere Web Client for vCenter SSO (2063424)
Upgrade paths and product compatibility for PowerCLI versions that feature OpenSSL security fixes (2082132)
Upgrading VMware vCenter Server 5.5 to a 5.5.x version using Simple Install fails (2074676)
VMware ESXi 5.1, Patch ESXi-5.1.0-20140604001-standard (2077642)
Dell EqualLogic Multipathing Extension Module (MEM) in View environments storage performance degradation (2078451)
Booting the ESXi host fails at Initializing scheduler (2077712)