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Category Archives: Top 20

Top 20 vRealize Automation articles for June 2016

Top 20Here is our Top 20 vRealize Automation (vRA) articles list for June 2016. This list is ranked by the number of times a VMware Support Request was resolved by following the steps in a published Knowledge Base article.

  1. vRealize Automation 7.X Manager Service extensibility callouts to Event Broker fails
  2. Changing the VMware vRealize Automation IaaS service account or updating the vRealize Automation IaaS service account password
  3. Deleting an endpoint in vRealize Automation fails with the error: This endpoint is being used by # compute resources and # storage paths and cannot be deleted
  4. Certificate troubleshooting, supportability, and trust requirements for vRealize Automation 6.2
  5. VMware vRealize Automation loses storage information after manually migrating a virtual machine in a Storage DRS cluster
  6. Reconfiguring a VMware vRealize Automation managed virtual machine fails with the error: [Error code: 42000 ] – [Error Msg: Infrastructure service provider error]
  7. Log locations for VMware vRealize Automation 7.x
  8. Provisioning Virtual Machine from catalog fails in vRealize Automation 6.2.x
  9. Services take a long time or fail to start in vRealize Automation High Availability environment
  10. Installing the Model Manager Data in vRealize Automation fails with the error: 500 – Internal Server Error
  11. Moving the VMware vRealize Automation 6.x SQL database to a new server
  12. Using JXplorer to update the LDAP string for an identity source for VMware vRealize Automation 6.0.x, 6.1.x
  13. Migrating to a new SSO or recovering from a reinstallation of SSO in VMware vRealize Automation
  14. Logging in to the VMware vRealize Automation 6.2.x Appliance Management website fails with the error: Unable to authenticate user. Please try again
  15. Using the vRealize Certificate Generation tool to assist with creating signed certificates
  16. Upgrading VMware vRealize Automation from vCenter SSO 5.5 to Platform Services Controller (PSC) 6.0 makes Tenants inaccessible (Linux-based SSO only)
  17. Provisioning multiple virtual machines in VMware vRealize Automation with external workflows fail with Timeout on signal errors
  18. Hard disks and NICs are removed unexpectedly in vRealize Automation
  19. Deploying a virtual machine using a clone workflow in vRealize Automation 6.x fails with the error: The object has already been deleted or has not been completely created
  20. Delegating permissions across domains using Domain Local groups does not work as expected with vCenter Server or vRealize Automation

Top 20 vRealize Operations Manager articles for June 2016

Top 20Here is our Top 20 vRealize Operations Manager articles list for June 2016. This list is ranked by the number of times a VMware Support Request was resolved by following the steps in a published Knowledge Base article.

  1. Creating low disk space alerts for the virtual machine guest file systems in VMware vRealize Operations Manager 6.0.x
  2. Modifying the name resolution settings of the VMware vRealize Operations Manager vApp
  3. VMware vRealize Operations Manager 6.x displays the critical alert: FSDB file corrupted for resourceInternalId
  4. VMware vCenter Log Insight vRealize Operations 6.x content pack dashboards display no data
  5. Important information before upgrading to vSphere 6.0 Update 1
  6. vRealize Operations Manager 6.0 displays erroneous alarm: Virtual Machine is experiencing high number of receiver packets dropped
  7. Mappings between End Point Operations operating systems and virtual machines are not created in VMware vRealize Operations Manager 6.1
  8. High garbage collection occurs on the VMware vRealize Operations Manager (vROps) Master node
  9. After upgrading to VMware vRealize Operations 6.2.0a, vCenter adapters remain in Starting state
  10. vRealize Operations Manager health badges are missing from vSphere Web Client
  11. VMware vRealize Operations UI sessions time out after 30 minutes of inactivity
  12. Configure a certificate for use with vRealize Operations Manager
  13. Suppressing or suspending an alert in VMware vRealize Operations Manager 5.x / 6.0.x fails with the error: Operation Not Completed
  14. Collections against one or more vCenter Server data centers fail
  15. Changing a custom certificate in VMware vRealize Operations 6.0 after initial deployment
  16. Accessing the VMware vRealize Operations Manager 6.0 API by LDAP users fails with the error: HTTP/1.1 401 Unauthorized
  17. The system audit report in VMware vRealize Operations Manager 6.x reports high metrics
  18. Removing a node from a VMware vRealize Operations Manager 6.x cluster
  19. Change the date, time, or time zone of a vApp-based vRealize Operations Manager node
  20. Understanding Feature Accommodation between VMware vSphere 6.0 and vRealize Operations 5.8.x and 6.0.1 Feature Accommodation

Top 20 vSAN articles for June 2016

Top 20Here is our Top 20 vSAN articles list for June 2016. This list is ranked by the number of times a VMware Support Request was resolved by following the steps in a published Knowledge Base article.

  1. vSphere 5.5 Virtual SAN requirements
  2. Adding a host back to a Virtual SAN cluster after an ESXi host rebuild
  3. Support statement for 512e and 4K Native drives for VMware vSphere and VSAN
  4. VMware Virtual SAN 6.1 health plugin reports the error: Unexpected status code: 503
  5. Following maintenance, hosts in a Virtual SAN cluster may erroneously report the error: Host cannot communicate with all other nodes in virtual SAN enabled cluster
  6. Requirements and considerations for the deployment of VMware Virtual SAN (VSAN)
  7. Virtual SAN Health Service – Physical Disk Health – Metadata Health
  8. Consolidating disks in VMware Virtual SAN fails with the error: An error occurred while consolidating disks: msg.disklib.NOSPACE
  9. Using Oracle RAC on vSphere 6.x VSAN Datastore
  10. Replacing VMware vCenter Server Certificates with SSL Certificate Automation Tool causes the vSAN health check plugin to stop functioning with the error: Error HTTP status 503
  11. Network port diagram for vSphere 6.x
  12. Shutting down and powering on a VSAN 6.x Cluster when vCenter Server is running on top of VSAN
  13. Virtual SAN Health Service – Performance Service – Stats DB object check
  14. VMware Virtual SAN 6.2 on disk upgrade fails due to CBT enabled virtual disks
  15. Upgrading Virtual SAN On-Disk Format from 2.5 to 3.0 with only one disk group per host in a stretched cluster fails
  16. Understanding Virtual SAN on-disk format versions
  17. Creating a VSAN Disk Group fails with the error: General Virtual SAN error
  18. Enabling or capturing performance statistics using Virtual SAN Observer for VMware Virtual SAN
  19. Removing a VMware Virtual SAN-enabled cluster and detaching the VMware ESXi host from the cluster fails
  20. Changing the multicast address used for a VMware Virtual SAN Cluster

Top 20 Horizon View articles for June 2016

Top 20Here is our Top 20 Horizon View articles list for June 2016. This list is ranked by the number of times a VMware Support Request was resolved by following the steps in a published Knowledge Base article.

 

  1. Manually deleting linked clones or stale virtual desktop entries from the View Composer database in VMware View Manager and VMware Horizon View
  2. Removing invalid linked clone entries automatically using the ViewDBChk tool in VMware Horizon View 5.3 and later versions
  3. Poor virtual machine application performance may be caused by processor power management settings
  4. Linked Clone pool creation and recomposition fails with VMware Horizon View 6.1.x and older releases
  5. VMware View ports and network connectivity requirements
  6. Using Microsoft Certreq to generate signed SSL certificates in VMware Horizon View
  7. Forcing replication between ADAM databases
  8. Generating a Horizon View SSL certificate request using the Microsoft Management Console (MMC) Certificates snap-in
  9. Provisioning View desktops fails due to customization timeout errors
  10. Restart order of the View environment to clear ADLDS (ADAM) synchronization in View 4.5, 4.6, 5.0, 5.1, 5.2, 5.3, 6.0, and 6.1
  11. Manually deleting replica virtual machines in VMware Horizon View 5.x
  12. Removing a standard (replica) connection server or a security server from a cluster of connection/security servers
  13. Disabling the HotAdd/HotPlug capability in ESXi 5.x and ESXi/ESX 4.x virtual machines
  14. Dual monitors configured using PCoIP does not span both the monitors for VMware View
  15. Finding and removing unused replica virtual machines in the VMware Horizon View
  16. Connecting to the View ADAM Database
  17. Configuring security protocols on components to connect the View Client with desktops
  18. Troubleshooting USB redirection problems in VMware View Manager
  19. Administration dashboard in VMware Horizon View reports the error: Server’s certificate cannot be checked
  20. Recommended restart cycle of the VMware Horizon View environment

Top 20 NSX articles for June 2016

Top 20Here is our Top 20 NSX articles list for June 2016. This list is ranked by the number of times a VMware Support Request was resolved by following the steps in a published Knowledge Base article.

  1. NSX is unavailable from the vSphere Web Client Plug-in after taking a backup of NSX Manager with quiesced snapshot
  2. vCenter Server 6.0 restart/reboot results in duplicate VTEPs on VXLAN prepared ESXi hosts
  3. NSX Edge is unmanageable after upgrading to NSX 6.2.3
  4. vCenter Server or Platform Services Controller certificate validation error for external VMware Solutions in vSphere 6.0
  5. vSphere Web Client performance is slow when using NSX Manager
  6. Installing VXLAN Agent fails with ESX Agent Manager displaying the error: Agent VIB module not installed
  7. Troubleshooting vSphere ESX Agent Manager (EAM) with NSX
  8. Oracle connections time out when forwarded through the VMware NSX for vSphere 6.1.x Edge
  9. NSX Controller becomes isolated or disconnects intermittently
  10. Licensing VMware vSphere 5.5.x/6.0.x and VMware NSX for vSphere 6.x
  11. vCenter Server access gets blocked after creating a Deny All rule in NSX Distributed Firewall (DFW)
  12. No Flow Records displayed in NSX Manager flow monitoring
  13. VMware NSX Manager virtual appliance installation fails with the error: Operation timed out
  14. Registering NSX Manager to Lookup Service with External Platform Service Controller (PSC) fails with the error: server certificate chain not verified
  15. In VMware NSX for vSphere 6.x, modifying an NSX Transport zone through the vSphere Web Client (add/edit/delete/connect/disconnect) fails with the error: Internal server error has occurred
  16. When adding a previously provisioned ESXi host to a cluster in VMware NSX for vSphere 6.1.x, the cluster status for VXLAN displays an error: Error Unconfigure
  17. Migration of Service VM (SVM) may cause ESXi host issues in VMware NSX for vSphere 6.x
  18. NSX User Interface (UI) is grayed out for several seconds and exhibits slow performance on NSX for vSphere 6.2.0
  19. Slow VMs after upgrading VMware tools in NSX / vCloud Networking and Security
  20. NSX Edge logs show Memory Overloaded warnings

Top 20 vCenter Server articles for June 2016

Top 20Here is our Top 20 vCenter articles list for June 2016. This list is ranked by the number of times a VMware Support Request was resolved by following the steps in a published Knowledge Base article.

  1. Purging old data from the database used by VMware vCenter Server
  2. ESXi 5.5 Update 3b and later hosts are no longer manageable after upgrade
  3. Resetting the VMware vCenter Server and vCenter Server Appliance 6.0 Inventory Service database
  4. Unlocking and resetting the VMware vCenter Single Sign-On administrator password
  5. Permanent Device Loss (PDL) and All-Paths-Down (APD) in vSphere 5.x and 6.x
  6. Upgrading to vCenter Server 6.0 best practices
  7. Correlating build numbers and versions of VMware products
  8. Update sequence for vSphere 6.0 and its compatible VMware products
  9. Stopping, starting, or restarting VMware vCenter Server services
  10. In vCenter Server 6.0, the vmware-dataservice-sca and vsphere-client status change from green to yellow continually
  11. Enabling EVC on a cluster when vCenter Server is running in a virtual machine
  12. The vpxd process becomes unresponsive after upgrading to VMware vCenter Server 5.5
  13. Migrating the vCenter Server database from SQL Express to full SQL Server
  14. Reducing the size of the vCenter Server database when the rollup scripts take a long time to run
  15. Consolidating snapshots in vSphere 5.x/6.0
  16. Back up and restore vCenter Server Appliance/vCenter Server 6.0 vPostgres database
  17. Diagnosing an ESXi/ESX host that is disconnected or not responding in VMware vCenter Server
  18. Build numbers and versions of VMware vCenter Server
  19. Increasing the size of a virtual disk
  20. Determining where growth is occurring in the VMware vCenter Server database

Top 20 ESXi articles for June 2016

Top 20Here is our Top 20 ESXi articles list for June 2016. This list is ranked by the number of times a VMware Support Request was resolved by following the steps in a published Knowledge Base article.

  1. VMware ESXi 5.x host experiences a purple diagnostic screen mentioning E1000PollRxRing and E1000DevRx
  2. Determining Network/Storage firmware and driver version in ESXi/ESX 4.x, ESXi 5.x, and ESXi 6.x
  3. Commands to monitor snapshot deletion in VMware ESXi/ESX
  4. ESXi 5.5 Update 3b and later hosts are no longer manageable after upgrade
  5. Restarting the Management agents on an ESXi or ESX host
  6. Recreating a missing virtual machine disk descriptor file
  7. Identifying and addressing Non-Maskable Interrupt events on an ESX/ESXi host
  8. Permanent Device Loss (PDL) and All-Paths-Down (APD) in vSphere 5.x and 6.x
  9. Snapshot consolidation in VMware ESXi 5.5.x and ESXi 6.0.x fails with the error: maximum consolidate retries was exceeded for scsix:x
  10. Powering off a virtual machine on an ESXi host
  11. Correlating build numbers and versions of VMware products
  12. Updating an ESXi/ESX host using VMware vCenter Update Manager 4.x and 5.x
  13. Update sequence for vSphere 6.0 and its compatible VMware products
  14. ESXi 5.5 or 6.0 host disconnects from vCenter Server with the syslog.log error: Unable to allocate memory
  15. Enabling or disabling VAAI ATS heartbeat
  16. ESXi 6.0 hosts become unresponsive when joined to an Active Directory domain
  17. Enabling EVC on a cluster when vCenter Server is running in a virtual machine
  18. Unable to delete the virtual machine snapshot due to locked files
  19. Using esxtop to identify storage performance issues for ESX / ESXi (multiple versions)
  20. Reverting to a previous version of ESXi

Top 20 vRealize Operations Manager articles for May 2016

Top 20Here is our Top 20 vRealize Operations Manager articles list for May 2016. This list is ranked by the number of times a VMware Support Request was resolved by following the steps in a published Knowledge Base article.

  1. vRealize Operations Manager 6.1, 6.2, and 6.2.1 Sizing Guidelines
  2. Update sequence for vSphere 6.0 and its compatible VMware products
  3. Resetting the Administrator password in VMware vRealize Operations Manager appliance
  4. Important information before upgrading to vSphere 6.0
  5. High garbage collection occurs on the VMware vRealize Operations Manager (vROps) Master node
  6. Adding additional storage to the VMware vRealize Operations Manager Analytics or UI virtual machine
  7. Using custom email templates in VMware vRealize Operations Manager 6.x
  8. VMware vRealize Operations Manager for Horizon 6.2 Broker Agent fails to pair with the Horizon adapter
  9. After upgrading to VMware vRealize Operations 6.2.0a, vCenter adapters remain in Starting state
  10. vRealize Operations Manager 6.x is inaccessible, status of all nodes is Waiting for Analytics to Start
  11. VMware vRealize Operations Manager 6.x displays the critical alert: FSDB file corrupted for resourceInternalId
  12. Ensuring adequate free disk space is available on VMware vRealize Operations Manager 6.x nodes
  13. Uninstalling a Solution or Management Pack from VMware vRealize Operations Manager
  14. End Point Operations Agent is not collecting data in vRealize Operations Manager 6.2.0a or 6.2.1
  15. Cluster Status is stuck at Going Online in VMware vRealize Operations Manager 6.0.x
  16. Creating low disk space alerts for the virtual machine guest file systems in VMware vRealize Operations Manager 6.0.x
  17. Understanding Feature Accommodation between VMware vSphere 6.0 and vRealize Operations 5.8.x and 6.0.1 Feature Accommodation
  18. VMware Horizon View topology information is not present in vRealize Operations Manager for Horizon View 6.x
  19. Restarting VMware vRealize Operations Manager 6.0.x fails with a Waiting for Analytics message in the Admin UI
  20. After cancelling the selected alerts in VMware vRealize Operations Manager 6.0.x, one or more of the selected alerts remain

Top 20 vRealize Automation articles for May 2016

Top 20Here is our Top 20 vRealize Automation (vRA) articles list for May 2016. This list is ranked by the number of times a VMware Support Request was resolved by following the steps in a published Knowledge Base article.

  1. Update sequence for vSphere 6.0 and its compatible VMware products
  2. Repairing or updating the trust between all components within a VMware vRealize Automation 6.x environment
  3. Removing a virtual machine from Management in VMware vRealize Automation 7 using Cloud Client
  4. Important information before upgrading to vSphere 6.0
  5. VMware vCloud Suite 7 Fulfillment
  6. Removing a virtual machine from Management in VMware vRealize Automation or VMware vCloud Automation
  7. Requests get stuck at In Progress or Pending Approval status in VMware vRealize Automation
  8. Various tasks fail after upgrading or migrating to VMware vRealize Automation 6.1.x or 6.2
  9. Deleting an endpoint in vRealize Automation fails with the error: This endpoint is being used by # compute resources and # storage paths and cannot be deleted
  10. Logging in to a tenant with verified administrator credentials or user credentials fails in VMware vRealize Automation 6.2.x
  11. Installing or configuring VMware vRealize Automation fails with the error: This implementation is not part of the Windows Platform FIPS validated cryptographic algorithms
  12. Certificate troubleshooting, supportability, and trust requirements for vRealize Automation 6.2
  13. Connecting to a resource using the Remote Console (VMRC) option in VMware vRealize Automation 6.2.1 fails with the error: Cannot establish a remote console connection
  14. Provisioning fails after creating a new blueprint from VMware vRealize Automation 7.0.1
  15. Signing VMware vRealize Automation certificates using an internal Microsoft CA signing authority
  16. Configuring appliance database server for replication in VMware vRealize Automation Center virtual appliance
  17. Unable to add Active Directory users or groups to vCenter Server Appliance or vRealize Automation permissions
  18. Provisioning virtual machines using VMware vRealize Automation workflows fails to progress through the expected lifecycle
  19. Logging in to tenant fails after adding authenticated proxy config in VAMI in VMware vRealize Automation 7.0.x
  20. VMware vRealize Automation 7.0 patch to prevent potential data loss when using bulk import

Top 20 vSAN articles for May 2016

Top 20Here is our Top 20 vSAN articles list for May 2016. This list is ranked by the number of times a VMware Support Request was resolved by following the steps in a published Knowledge Base article.

  1. Best practices for Virtual SAN implementations using Dell PERC H730 or FD332-PERC storage controllers
  2. VMware Virtual SAN 6.2 on disk upgrade fails at 10%
  3. Required VSAN and ESXi configuration for controllers based on the LSI 3108 chipset
  4. vCenter Server 6.0 Update 2 displays on non-Virtual SAN enabled ESXi hosts displays the message: Retrieve a ticket to register the Virtual SAN VASA Provider
  5. VMware Virtual SAN 6.1 or 5.5 Update 3 Disk Groups show as Unmounted in the vSphere Web Client (DDH)
  6. VMware Virtual SAN 6.2 on disk upgrade fails due to CBT enabled virtual disks
  7. Troubleshooting VSAN SSD congestion on vSphere 5.5
  8. Following maintenance, hosts in a Virtual SAN cluster may erroneously report the error: Host cannot communicate with all other nodes in virtual SAN enabled cluster
  9. vSphere 5.5 Virtual SAN requirements
  10. Support statement for 512e and 4K Native drives for VMware vSphere and VSAN
  11. VMware Virtual SAN 6.0 Requirements
  12. Replacing VMware vCenter Server Certificates with SSL Certificate Automation Tool causes the vSAN health check plugin to stop functioning with the error: Error HTTP status 503
  13. Adding existing Virtual SAN hosts to a new Virtual SAN cluster after rebuilding vCenter Server
  14. Consolidating disks in VMware Virtual SAN fails with the error: An error occurred while consolidating disks: msg.disklib.NOSPACE
  15. VMware Virtual SAN 6.2 fulfillment
  16. VSAN performance object missing after upgrading to VSAN 6.2
  17. Enabling or disabling a Virtual SAN cluster
  18. Requirements and considerations for the deployment of VMware Virtual SAN (VSAN)
  19. Virtual SAN Health Service – Network Health – Hosts disconnected from vCenter
  20. Virtual SAN Health Service – Physical Disk Health – Component Metadata Health