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Category Archives: Top 20

Top 20 Articles for July 2015

Here is our Top 20 KB list for July 2015. This list is ranked by the number of times a VMware Support Request was resolved by following the steps in a published Knowledge Base article.

  1. Installing Windows in a virtual machine using VMware Fusion Easy Install (1011677)
  2. Installing VMware Tools in a Fusion virtual machine running Windows (1003417)
  3. VMware ESXi 5.x host experiences a purple diagnostic screen mentioning E1000PollRxRing and E1000DevRx (2059053)
  4. Troubleshooting Fusion virtual machine performance issues (1015676)
  5. Installing async drivers on VMware ESXi 5.x and ESXi 6.0.x (2005205)
  6. Purging old data from the database used by VMware vCenter Server (1025914)
  7. Manually deleting linked clones or stale virtual desktop entries from the View Composer database in VMware View Manager and VMware Horizon View (2015112)
  8. Troubleshooting Fusion virtual machine startup issues (1014534)
  9. Commands to monitor snapshot deletion in VMware ESXi/ESX (1007566)
  10. Generating and importing a signed SSL certificate into VMware Horizon View 5.1/5.2/5.3/6.0 using Microsoft Certreq (2032400)
  11. ESXi host cannot initiate vMotion or enable services and reports the error: Heap globalCartel-1 already at its maximum size.Cannot expand (2085618)
  12. Uninstalling and manually installing VMware Tools in VMware Fusion (1014522)
  13. Determining Network/Storage firmware and driver version in ESXi/ESX 4.x, ESXi 5.x and ESXi 6.x (1027206)
  14. Troubleshooting networking and internet connection issues in VMware Fusion (1016466)
  15. Troubleshooting Fusion startup issues (1003484)
  16. Powering off a virtual machine on an ESXi host (1014165)
  17. Information about VMware vCloud Air (2052491)
  18. Recreating a missing virtual machine disk descriptor file (1002511)
  19. Accessing the vdp-configure or FLR portal page in VMware vSphere Data Protection 5.x and 6.0.x fails in modern versions of Internet Explorer, Chrome and Firefox (2111900)
  20. Considerations for using software iSCSI port binding in ESX/ESXi (2038869)

Top 20 Articles for June 2015

Here is our Top 20 KB list for June 2015. This list is ranked by the number of times a VMware Support Request was resolved by following the steps in a published Knowledge Base article.

1. VMware ESXi 5.x host experiences a purple diagnostic screen mentioning E1000PollRxRing and E1000DevRx (2059053)

2. Installing VMware Tools in a Fusion virtual machine running Windows (1003417)

3. Troubleshooting Fusion virtual machine performance issues (1015676)

4. Purging old data from the database used by VMware vCenter Server (1025914)

5. Installing Windows in a virtual machine using VMware Fusion Easy Install (1011677)

6. Commands to monitor snapshot deletion in VMware ESXi/ESX (1007566)

7. ESXi host cannot initiate vMotion or enable services and reports the error: Heap globalCartel-1 already at its maximum size.Cannot expand (2085618)

8. Installing async drivers on VMware ESXi 5.x and ESXi 6.0.x (2005205)

9. Accessing the vdp-configure or FLR portal page in VMware vSphere Data Protection 5.x and 6.0.x fails in modern versions of Internet Explorer, Chrome and Firefox (2111900)

10. Installing vCenter Server 5.5 best practices (2052334)

11. Re-pointing and re-registering VMware vCenter Server 5.1 / 5.5 and components (2033620)

12. Unmounting a LUN or detaching a datastore/storage device from multiple VMware ESXi 5.x/6.0 hosts (2004605)

13. Manually deleting linked clones or stale virtual desktop entries from the View Composer database in VMware View Manager and VMware Horizon View (2015112)

14. Troubleshooting Fusion virtual machine startup issues (1014534)

15. Generating and importing a signed SSL certificate into VMware Horizon View 5.1/5.2/5.3/6.0 using Microsoft Certreq (2032400)

16. Investigating virtual machine file locks on ESXi/ESX (10051)

17. Resetting the VMware vCenter Server 5.x Inventory Service database (2042200)

18. Creating a persistent scratch location for ESXi 4.x/5.x/6.0 (1033696)

19. Determining Network/Storage firmware and driver version in ESXi/ESX 4.x, ESXi 5.x and ESXi 6.x (1027206)

20. Powering off a virtual machine on an ESXi host (1014165)

Top 30 Horizon with View KB articles

announcementHorizon View users will enjoy our latest list of top issues. We decided to present 30 this time around. Some you may have seen before, but we’ve also added new content to the Knowledgebase for View. Have a look and see if you’re battling any of these currently.

  1. Generating and importing a signed SSL certificate into VMware Horizon View 5.1/5.2/5.3/6.0 using Microsoft Certreq (2032400)
  2. Manually deleting linked clones or stale virtual desktop entries from the View Composer database in VMware View Manager and VMware Horizon View (2015112)
  3. VMware Products and CVE-2014-3566 (POODLE) (2092133)
  4. Finding and removing unused replica virtual machines in the VMware Horizon View (2009844)
  5. The Event database performance in VMware Horizon View 6.x is extremely slow (2094580)
  6. Restart order of the View environment to clear ADLDS (ADAM) synchronization in View 4.5, 4.6, 5.0, and 5.1 (2068381)
  7. Provisioning View desktops fails due to customization timeout errors (2007319)
  8. View Connection Server reports the error: [ws_TomcatService] STDOUT: java.lang.OutOfMemoryError: Java heap space (2009877)
  9. Pool settings are not saved, new pools cannot be created, and vCenter Server tasks are not processed in a Horizon View environment (2082413)
  10. VMware App Volumes information center (2107821)
  11. Network connectivity requirements for VMware View Manager 4.5 and later (1027217)
  12. Manually deleting replica virtual machines in VMware Horizon View 5.x (1008704)
  13. The View virtual machine is not accessible and the View Administration console shows the virtual machine status as “Already Used” (1000590)
  14. Location of VMware View log files (1027744)
  15. Removing a standard (replica) connection server or a security server from a cluster of connection/security servers (1010153)
  16. Forcing replication between ADAM databases (1021805)
  17. Troubleshooting a black screen when logging into a Horizon View virtual desktop using PCoIP (1028332)
  18. Generating a Horizon View SSL certificate request using the Microsoft Management Console (MMC) Certificates snap-in (2068666)
  19. VMware Horizon View Best Practices (1020305)
  20. Migrating linked clone pools to a different or new datastore (1028754)
  21. Cannot detach a Persistent Disk in View Manager 4.5 and later (2007076)
  22. View Persona Management features do not function when Windows Client-Side Caching is in effect (2016416)
  23. Provisioning View desktops fail with the error: View Composer Fault: VC operation exceeded the task timeout limit set by View Composer (2030047)
  24. Troubleshooting and Frequently Asked Questions for space reclamation in VMware Horizon View 5.2.x and 5.3.x (2039907)
  25. Guidelines for generating and importing an SSL certificate for the View Connection Server for View 5.0.1 and earlier (1008705)
  26. Configuring USB device filters and redirecting Human Interface Devices (HIDs) in View Client (1011600)
  27. Collecting diagnostic information for VMware Horizon View (1017939)
  28. View Manager Admin console displays the error: Error during provisioning: Unexpected VC fault from View Composer (Unknown) (2014321)
  29. Network port diagram for VMware Horizon View 6.x (2085363)
  30. Configuring VMware View Event database on an SQL server fails with the error: An error occurred while attempting to configure the database (1029537)

Top 20 Articles for May 2015

Here is our Top 20 KB list for May 2015. This list is ranked by the number of times a VMware Support Request was resolved by following the steps in a published Knowledge Base article.

  1. VMware ESXi 5.x host experiences a purple diagnostic screen mentioning E1000PollRxRing and E1000DevRx (2059053)
  2. Installing async drivers on VMware ESXi 5.x and ESXi 6.0.x (2005205)
  3. Investigating virtual machine file locks on ESXi/ESX (10051)
  4. Commands to monitor snapshot deletion in VMware ESXi/ESX (1007566)
  5. Determining Network/Storage firmware and driver version in ESXi/ESX 4.x, ESXi 5.x and ESXi 6.x (1027206)
  6. Correlating VMware products build numbers to update levels (1014508)
  7. Unmounting a LUN or detaching a datastore/storage device from multiple VMware ESXi 5.x/6.0 hosts (2004605)
  8. VMware products not affected by CVE-2015-3456, aka VENOM (2117469)
  9. Accessing the vdp-configure or FLR portal page in VMware vSphere Data Protection 5.x and 6.0.x fails in modern versions of Chrome and Firefox (2111900)
  10. Recreating a missing virtual machine disk descriptor file (1002511)
  11. Information about the error: state in doubt; requested fast path state update (1022026)
  12. Broadcom 5719/5720 NICs using tg3 driver become unresponsive and stop traffic in vSphere (2035701)
  13. Snapshot consolidation in VMware ESXi 5.5.x and ESXi 6.0.x fails with the error: maximum consolidate retries was exceeded for scsix:x (2082886)
  14. Decoding Machine Check Exception (MCE) output after a purple screen error (1005184)
  15. Configuring a diagnostic coredump partition on an ESXi 5.x host (2004299)
  16. Unable to delete the virtual machine snapshot due to locked files (2017072)
  17. Using esxtop to identify storage performance issues for ESX / ESXi (multiple versions) (1008205)
  18. vSphere handling of LUNs detected as snapshot LUNs (1011387)
  19. Committing snapshots when there are no snapshot entries in the Snapshot Manager (1002310)
  20. ESXi/ESX hosts with visibility to RDM LUNs being used by MSCS nodes with RDMs may take a long time to start or during LUN rescan (1016106)

Top 20 Articles for April 2015

Here is our Top 20 KB list for April 2015. This list is ranked by the number of times a VMware Support Request was resolved by following the steps in a published Knowledge Base article.

1. VMware ESXi 5.x host experiences a purple diagnostic screen mentioning E1000PollRxRing and E1000DevRx (2059053)

2. Troubleshooting Fusion virtual machine performance issues (1015676)

3. ESXi host cannot initiate vMotion or enable services and reports the error: Heap globalCartel-1 already at its maximum size.Cannot expand (2085618)

4. Installing async drivers on VMware ESXi 5.x and ESXi 6.0.x (2005205)

5. Installing Windows in a virtual machine using VMware Fusion Easy Install (1011677)

6. Installing vCenter Server 5.5 best practices (2052334)

7. Manually deleting linked clones or stale virtual desktop entries from the View Composer database in VMware View Manager and Horizon View (2015112)

8. Correlating VMware products build numbers to update levels (1014508)

9. Purging old data from the database used by VMware vCenter Server (1025914)

10. Installing VMware Tools in a Fusion virtual machine running Windows (1003417)

11. Resetting the VMware vCenter Server 5.x Inventory Service database (2042200)

12. Commands to monitor snapshot deletion in VMware ESXi/ESX (1007566)

13. Investigating virtual machine file locks on ESXi/ESX (10051)

14. Troubleshooting Fusion virtual machine startup issues (1014534)

15. Unmounting a LUN or detaching a datastore/storage device from multiple VMware ESXi 5.x/6.0 hosts (2004605)

16. Powering off a virtual machine on an ESXi host (1014165)

17. Troubleshooting networking and internet connection issues in VMware Fusion (1016466)

18. Troubleshooting printer connection issues in VMware Fusion (1014535)

19. Determining Network/Storage firmware and driver version in ESXi/ESX 4.x, ESXi 5.x and ESXi 6.x (1027206)

20. Upgrading to vCenter Server 5.5 best practices (2053132)

Top 20 Articles for March 2015

Here is our Top 20 KB list for March 2015. This list is ranked by the number of times a VMware Support Request was resolved by following the steps in a published Knowledge Base article.

1. VMware ESXi 5.x host experiences a purple diagnostic screen mentioning E1000PollRxRing and E1000DevRx (2059053)

2. ESXi host cannot initiate vMotion or enable services and reports the error: Heap globalCartel-1 already at its maximum size.Cannot expand (2085618)

3. Installing async drivers on VMware ESXi 5.x and ESXi 6.0.x (2005205)

4. Correlating VMware products build numbers to update levels (1014508)

5. Manually deleting linked clones or stale virtual desktop entries from the View Composer database in VMware View Manager and Horizon View (2015112)

6. Uninstalling and manually installing VMware Tools in VMware Fusion (1014522)

7. Installing VMware Tools in a Fusion virtual machine running Windows (1003417)

8. Troubleshooting Fusion virtual machine performance issues (1015676)

9. Purging old data from the database used by VMware vCenter Server (1025914)

10. Determining Network/Storage firmware and driver version in ESXi/ESX 4.x, ESXi 5.x and ESXi 6.x (1027206)

11. Installing Windows in a virtual machine using VMware Fusion Easy Install (1011677)

12. Re-pointing and re-registering VMware vCenter Server 5.1 / 5.5 and components (2033620)

13. Installing vCenter Server 5.5 best practices (2052334)

14. Commands to monitor snapshot deletion in VMware ESXi/ESX (1007566)

15. Upgrading to vCenter Server 5.5 best practices (2053132)

16. Resetting the VMware vCenter Server 5.x Inventory Service database (2042200)

17. Installing or upgrading to ESXi 5.5 best practices (2052329)

18. Investigating virtual machine file locks on ESXi/ESX (10051)

19. Troubleshooting networking and internet connection issues in VMware Fusion (1016466)

20. Unmounting a LUN or detaching a datastore/storage device from multiple VMware ESXi 5.x/6.0 hosts (2004605)

Top 20 Articles for February 2015

Top 20 KBs Here is our Top 20 KB list for February 2015. This list is ranked by the number of times a VMware Support Request was resolved by following the steps in a published Knowledge Base article.

  1. ESXi host cannot initiate vMotion or enable services and reports the error: Heap globalCartel-1 already at its maximum size. Cannot expand (2085618)
  2. VMware ESXi 5.x host experiences a purple diagnostic screen mentioning E1000PollRxRing and E1000DevRx (2059053)
  3. Manually deleting linked clones or stale virtual desktop entries from the View Composer database in VMware View Manager and Horizon View (2015112)
  4. Installing async drivers on VMware ESXi 5.0, 5.1, and 5.5 (2005205)
  5. Installing vCenter Server 5.5 best practices (2052334)
  6. Purging old data from the database used by VMware vCenter Server 4.x and 5.x (1025914)
  7. Investigating virtual machine file locks on ESXi/ESX (10051)
  8. Re-pointing and re-registering VMware vCenter Server 5.1 / 5.5 and components (2033620)
  9. Collecting diagnostic information for VMware ESX/ESXi using the vSphere Client (653)
  10. Determining Network/Storage firmware and driver version in ESXi/ESX 4.x and ESXi 5.x (1027206)
  11. Correlating VMware products build numbers to update levels (1014508)
  12. Resetting the VMware vCenter Server 5.x Inventory Service database (2042200)
  13. Installing or upgrading to ESXi 5.5 best practices (2052329)
  14. Commands to monitor snapshot deletion in VMware ESX/ESXi (1007566)
  15. Restarting the Management agents on an ESXi or ESX host (1003490)
  16. Unmounting a LUN or detaching a datastore/storage device from multiple VMware ESXi 5.x hosts (2004605)
  17. Upgrading to vCenter Server 5.5 best practices (2053132)
  18. An ESXi 5.x host running on HP server fails with a purple diagnostic screen and the error: hpsa_update_scsi_devices or detect_controller_lockup_thread (2075978)
  19. Methods for upgrading to ESXi 5.5 (2058352)
  20. VMware Response to CVE-2015-0235 – glibc gethostbyname buffer overflow, aka “Ghost” (2105862)

Top 20 Articles for January 2015

Here is our Top 20 KB list for January 2015. This list is ranked by the number of times a VMware Support Request was resolved by following the steps in a published Knowledge Base article.

1. ESXi host cannot initiate vMotion or enable services and reports the error: Heap globalCartel-1 already at its maximum size.Cannot expand (2085618)

2. Troubleshooting Fusion virtual machine performance issues (1015676)

3. VMware Response to CVE-2015-0235 – glibc gethostbyname buffer overflow, aka “Ghost” (2105862)

4. VMware ESXi 5.x host experiences a purple diagnostic screen mentioning E1000PollRxRing and E1000DevRx (2059053)

5. Installing async drivers on VMware ESXi 5.0, 5.1, and 5.5 (2005205)

6. Installing Windows in a virtual machine using VMware Fusion Easy Install (1011677)

7. Installing vCenter Server 5.5 best practices (2052334)

8. Installing VMware Tools in a Fusion virtual machine running Windows (1003417)

9. Purging old data from the database used by VMware vCenter Server 4.x and 5.x (1025914)

10. Investigating virtual machine file locks on ESXi/ESX (10051)

11. Re-pointing and re-registering VMware vCenter Server 5.1 / 5.5 and components (2033620)

12. Determining Network/Storage firmware and driver version in ESXi/ESX 4.x and ESXi 5.x (1027206)

13. Installing or upgrading to ESXi 5.5 best practices (2052329)

14. Manually deleting linked clones or stale virtual desktop entries from the View Composer database in VMware View Manager and Horizon View (2015112)

15. Upgrading to vCenter Server 5.5 best practices (2053132)

16. Correlating VMware products build numbers to update levels (1014508)

17. Methods for upgrading to ESXi 5.5 (2058352)

18. Resetting the VMware vCenter Server 5.x Inventory Service database (2042200)

19. Converting a physical machine for Fusion, Workstation, or Player using Converter Standalone (2005129)

20. Troubleshooting networking and internet connection issues in VMware Fusion (1016466)

Top 20 Horizon with View KB articles

announcementHappy New Year VMware View implementers! We have a fresh new top 20 list of VMware View specific KBs to help you avoid these issues. Pass it on!

  1. Manually deleting linked clones or stale virtual desktop entries from the View Composer database in VMware View Manager and Horizon View (2015112)
  2. Generating and importing a signed SSL certificate into VMware Horizon View 5.1/5.2/5.3/6.0 using Microsoft Certreq (2032400)
  3. Pool settings are not saved, new pools cannot be created, and vCenter Server tasks are not processed in a Horizon View environment (2082413)
  4. VMware Horizon View Best Practices (1020305)
  5. Finding and removing unused replica virtual machines in the VMware Horizon View (2009844)
  6. Network connectivity requirements for VMware View Manager 4.5 and later (1027217)
  7. Collecting diagnostic information for VMware Horizon View (1017939)
  8. Forcing replication between ADAM databases (1021805)
  9. Manually deleting replica virtual machines in VMware Horizon View 5.x (1008704)
  10. Connecting to the View ADAM Database (2012377)
  11. Restart order of the View environment to clear ADLDS (ADAM) synchronization in View 4.5, 4.6, 5.0, and 5.1 (2068381)
  12. Removing a standard (replica) connection server or a security server from a cluster of connection/security servers (1010153)
  13. Provisioning View desktops fails due to customization timeout errors (2007319)
  14. Generating a Horizon View SSL certificate request using the Microsoft Management Console (MMC) Certificates snap-in (2068666)
  15. Performing an end-to-end backup and restore for VMware View Manager (1008046)
  16. Manually deleting linked clones or stale virtual desktop entries from VMware View Manager (1008658)
  17. View Connection Server reports the error: [ws_TomcatService] STDOUT: java.lang.OutOfMemoryError: Java heap space (2009877)
  18. Location of VMware View log files (1027744)
  19. Troubleshooting Persona Management (2008457)
  20. Administration dashboard in VMware Horizon View 5.1/5.2/5.3 reports the error: Server’s certificate cannot be checked (2000063)

Top 20 Articles for December 2014

Here is our Top 20 KB list for December 2014. This list is ranked by the number of times a VMware Support Request was resolved by following the steps in a published Knowledge Base article.

  1. VMware ESXi 5.x host experiences a purple diagnostic screen mentioning E1000PollRxRing and E1000DevRx (2059053)
  2. Installing async drivers on VMware ESXi 5.0, 5.1, and 5.5 (2005205)
  3. Investigating virtual machine file locks on ESXi/ESX (10051)
  4. Commands to monitor snapshot deletion in VMware ESX/ESXi (1007566)
  5. An ESXi 5.x host running on HP server fails with a purple diagnostic screen and the error: hpsa_update_scsi_devices or detect_controller_lockup_thread (2075978)
  6. Determining Network/Storage firmware and driver version in ESXi/ESX 4.x and ESXi 5.x (1027206)
  7. Broadcom 5719/5720 NICs using tg3 driver become unresponsive and stop traffic in vSphere (2035701)
  8. Unmounting a LUN or detaching a datastore/storage device from multiple VMware ESXi 5.x hosts (2004605)
  9. VMware ESXi 5.x host experiences a purple diagnostic screen mentioning E1000PollRxRing, E1000DevRx and Net_AcceptRxList (2079094)
  10. vSphere handling of LUNs detected as snapshot LUNs (1011387)
  11. Recreating a missing virtual machine disk descriptor file (1002511)
  12. Using esxtop to identify storage performance issues for ESX / ESXi (multiple versions) (1008205)
  13. Storage device performance deteriorated (2007236)
  14. Committing snapshots when there are no snapshot entries in the Snapshot Manager (1002310)
  15. Snapshot consolidation in VMware ESXi 5.5.x fails with the error: maximum consolidate retries was exceeded for scsix:x (2082886)
  16. Testing VMkernel network connectivity with the vmkping command (1003728)
  17. Information about the error: state in doubt; requested fast path state update (1022026)
  18. Identifying and addressing Non-Maskable Interrupt events on an ESX/ESXi host (1804)
  19. Understanding virtual machine snapshots in VMware ESXi and ESX (1015180)
  20. Best practices for virtual machine snapshots in the VMware environment (1025279)