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Category Archives: Top 20

Top 20 Articles for March 2014

Here is our Top 20 KB list for March 2014. This list is ranked by the number of times a VMware Support Request was resolved by following the steps in a published Knowledge Base article.

  1. VMware ESXi 5.x host experiences a purple diagnostic screen mentioning E1000PollRxRing and E1000DevRx
  2. Downloading and Installing VMware Fusion
  3. Installing async drivers on VMware ESXi 5.0, 5.1, and 5.5
  4. Determining Network/Storage firmware and driver version in ESXi/ESX 4.x and ESXi 5.x
  5. Installing Windows in a virtual machine using VMware Fusion Easy Install
  6. Troubleshooting Fusion virtual machine performance issues
  7. Upgrading to vCenter Server 5.5 best practices
  8. Investigating virtual machine file locks on ESXi/ESX
  9. Re-pointing and re-registering VMware vCenter Server 5.1 / 5.5 and components
  10. Uninstalling and manually installing VMware Tools in VMware Fusion
  11. Installing vCenter Server 5.5 best practices
  12. Purging old data from the database used by VMware vCenter Server 4.x and 5.x
  13. Troubleshooting Fusion virtual machine startup issues
  14. Installing or upgrading to ESXi 5.5 best practices
  15. Creating a persistent scratch location for ESXi 4.x and 5.x
  16. Unmounting a LUN or detaching a datastore/storage device from multiple VMware ESXi 5.x hosts
  17. Broadcom 5719/5720 NICs using tg3 driver become unresponsive and stop traffic in vSphere
  18. Update sequence for vSphere 5.5 and its compatible VMware products
  19. Installing VMware Tools in a Fusion virtual machine running Windows
  20. Methods of upgrading to vCenter Server 5.5

Top 20 Articles for February 2014

Here is our Top 20 KB list for February 2014. This list is ranked by the number of times a VMware Support Request was resolved by following the steps in a published Knowledge Base article.

  1. ESXi 5.x host experiences a purple diagnostic screen mentioning E1000PollRxRing and E1000DevRx (2059053)
  2. Installing async drivers on ESXi 5.0, 5.1, and 5.5 (2005205)
  3. Downloading and installing VMware Fusion (2014097)
  4. Determining Network/Storage firmware and driver version in ESXi/ESX 4.x and ESXi 5.x (1027206)
  5. Installing Windows in a virtual machine using VMware Fusion Easy Install (1011677)
  6. Purging old data from the database used by VMware vCenter Server 4.x and 5.x (1025914)
  7. Re-pointing and re-registering VMware vCenter Server 5.1 / 5.5 and components (2033620)
  8. Unmounting a LUN or detaching a datastore/storage device from multiple ESXi 5.x hosts (2004605)
  9. Upgrading to vCenter Server 5.5 best practices (2053132)
  10. Installing or upgrading to ESXi 5.5 best practices (2052329)
  11. VMware store purchasing and order details (2006980)
  12. Creating a persistent scratch location for ESXi 4.x and 5.x (1033696)
  13. Investigating virtual machine file locks on ESXi/ESX (10051)
  14. Manually deleting linked clones or stale virtual desktop entries from VMware View Manager 3.x and 4.0.x (1008658)
  15. Troubleshooting Fusion virtual machine performance issues (1015676)
  16. Installing VMware Tools in a Fusion virtual machine running Windows (1003417)
  17. Uninstalling and manually installing VMware Tools in VMware Fusion (1014522)
  18. Manually deleting linked clones or stale virtual desktop entries from the View Composer database in VMware View Manager and Horizon View (2015112)
  19. Broadcom 5719/5720 NICs using tg3 driver become unresponsive and stop traffic in vSphere (2035701)
  20. Methods for upgrading to ESXi 5.5 (2058352)

Top 20 ESXi 5.x issues

Following on our earlier post about focusing our efforts on helping our vSphere 5.5 customers, we present to you a list of the current top 20 ESXi 5.x KB articles.

  1. ESXi 5.x host experiences a purple diagnostic screen mentioning E1000PollRxRing and E1000DevRx (2059053)
  2. Unable to delete the virtual machine snapshot due to locked files (2017072)
  3. Installing async drivers on ESXi 5.0, 5.1, and 5.5 (2005205)
  4. Collecting diagnostic information for VMware ESX/ESXi using the vSphere Client (653)
  5. Determining Network/Storage firmware and driver version in ESXi/ESX 4.x and ESXi 5.x (1027206)
  6. Broadcom 5719/5720 NICs using tg3 driver become unresponsive and stop traffic in vSphere (2035701)
  7. Investigating virtual machine file locks on ESXi/ESX (10051)
  8. Installing or upgrading to ESXi 5.5 best practices (2052329)
  9. Unmounting a LUN or detaching a datastore/storage device from multiple ESXi 5.x hosts (2004605)
  10. Restarting the Management agents on an ESXi or ESX host (1003490)
  11. Understanding virtual machine snapshots in VMware ESXi and ESX (1015180)
  12. Creating a persistent scratch location for ESXi 4.x and 5.x (1033696)
  13. Using esxtop to identify storage performance issues for ESX /ESXi (multiple versions) (1008205)
  14. Enhanced vMotion Compatibility (EVC) processor support (1003212)
  15. Methods for upgrading to ESXi 5.5 (2058352)
  16. Permanent Device Loss (PDL) and All-Paths-Down (APD) in vSphere 5.x (2004684)
  17. Commands to monitor snapshot deletion in ESX 2.5/3.x/4.x and ESXi 3.x/4.x/5.x (1007566)
  18. Updating an ESXi/ESX host using VMware vCenter Update Manager 4.x and 5.x (1019545)
  19. VMFS Heartbeat and Lock corruption on Dell EqualLogic Arrays (2049103)
  20. Configuring syslog on ESXi 5.x (2003322)

Top 20 vCenter Server 5.5 issues

For the next few weeks, we are focusing our efforts on helping our vSphere 5.5 customers find answers to questions as quickly as possible. We tend so see a surge in March of customers installing, upgrading, and configuring their new vSphere 5.5 environments so we present you this list of the top 20 vCenter Server KB articles. Please share if you find this list useful :^)

  1. Re-pointing and re-registering VMware vCenter Server 5.1 / 5.5 and components (2033620)
  2. Upgrading to vCenter Server 5.5 best practices (2053132)
  3. Resetting the VMware vCenter Server 5.x Inventory Service database (2042200)
  4. Installing vCenter Server 5.5 best practices (2052334)
  5. Enhanced vMotion Compatibility (EVC) processor support (1003212)
  6. Configuring VMware vCenter Server to send alarms when virtual machines are running from snapshots (1018029)
  7. Migrating the vCenter Server database from SQL Express to full SQL Server (1028601)
  8. Unlocking and resetting the vCenter Single Sign-On administrator password (2034608)
  9. Methods of upgrading to vCenter Server 5.5 (2053130)
  10. Reducing the size of the vCenter Server database when the rollup scripts take a long time to run (1007453)
  11. Troubleshooting transaction logs on a Microsoft SQL database server (1003980)
  12. Determining where growth is occurring in the VMware vCenter Server database (1028356)
  13. Consolidating snapshots in vSphere 5.x (2003638)
  14. Updating rollup jobs after the error: Performance data is currently not available for this entity (1004382)
  15. Collecting diagnostic information for VMware vCenter Server 4.x/5.x (1011641)
  16. Verifying jobs and stored procedures installed in vCenter Server 5.1 and 5.5 (2033096)
  17. Installing VMware Tools 5.1 on a Windows virtual machine reports Unity warnings in Windows Event logs (2038263)
  18. Update sequence for vSphere 5.5 and its compatible VMware products (2057795)
  19. vCenter Server 5.5 displays a yellow warning in the Summary tab of hosts and reports the error: Quick stats on hostname is not up-to-date (2061008)
  20. Cannot take a quiesced snapshot of Windows 2008 R2 virtual machine (1031298)

Top 20 Articles for January 2014

Here is our Top 20 KB list for January 2014. This list is ranked by the number of times a VMware Support Request was resolved by following the steps in a published Knowledge Base article.

  1. ESXi 5.x host experiences a purple diagnostic screen mentioning E1000PollRxRing and E1000DevRx (2059053)
  2. Unable to delete the virtual machine snapshot due to locked files (2017072)
  3. Downloading and installing VMware Fusion (2014097)
  4. Collecting diagnostic information for VMware ESX/ESXi using the vSphere Client (653)
  5. Installing async drivers on ESXi 5.0, 5.1, and 5.5 (2005205)
  6. Determining Network/Storage firmware and driver version in ESXi/ESX 4.x and ESXi 5.x (1027206)
  7. Re-pointing and re-registering VMware vCenter Server 5.1 / 5.5 and components (2033620)
  8. Installing Windows in a virtual machine using VMware Fusion Easy Install (1011677)
  9. Purging old data from the database used by VMware vCenter Server 4.x and 5.x (1025914)
  10. Upgrading to vCenter Server 5.5 best practices (2053132)
  11. Broadcom 5719/5720 NICs using tg3 driver become unresponsive and stop traffic in vSphere (2035701)
  12. Investigating virtual machine file locks on ESXi/ESX (10051)
  13. Collecting diagnostic information for VMware products (1008524)
  14. Installing or upgrading to ESXi 5.5 best practices (2052329)
  15. Manually deleting linked clones or stale virtual desktop entries from VMware View Manager and Horizon View (1008658)
  16. Troubleshooting Fusion virtual machine performance issues (1015676)
  17. Resetting the VMware vCenter Server 5.x Inventory Service database (2042200)
  18. Installing vCenter Server 5.5 best practices (2052334)
  19. Unmounting a LUN or detaching a datastore/storage device from multiple ESXi 5.x hosts (2004605)
  20. Understanding virtual machine snapshots in VMware ESXi and ESX (1015180)

Top 50 Articles for 2013

Last week we posted our monthly Top 20 KB articles for the month of December. These posts are so popular we thought we’d provide the same list for the entire year of 2013. We also expanded the list to include 50 of our top KBs. You’ll probably notice some familiar titles here.

  1. Downloading and installing VMware Fusion (2014097)
  2. VMware Fusion 6 fails to start (2058900)
  3. Installing Windows in a virtual machine using VMware Fusion Easy Install (1011677)
  4. Installing async drivers on ESXi 5.0/5.1/5.5 (2005205)
  5. Broadcom 5719/5720 NICs using tg3 driver become unresponsive and stop traffic in vSphere (2035701)
  6. Re-pointing and re-registering VMware vCenter Server 5.1 / 5.5 and components (2033620)
  7. Troubleshooting Fusion virtual machine performance issues (1015676)
  8. Unmounting a LUN or detaching a datastore/storage device from multiple ESXi 5.x hosts (2004605)
  9. Purging old data from the database used by VMware vCenter Server 4.x and 5.x (1025914)
  10. Investigating virtual machine file locks on ESXi/ESX (10051)
  11. Manually deleting linked clones or stale virtual desktop entries from VMware View Manager and Horizon View (1008658)
  12. Creating a persistent scratch location for ESXi 4.x and 5.x (1033696)
  13. Restarting the Management agents on an ESXi or ESX host (1003490)
  14. Installing or upgrading to ESXi 5.1 best practices (2032756)
  15. Virtual machines fail while using 3D applications after applying Apple MacBook Air and MacBook Pro Update 2.0 (2040249)
  16. Upgrading to vCenter Server 5.1 best practices (2021193)
  17. Troubleshooting networking and internet connection issues in VMware Fusion (1016466)
  18. Installing VMware Tools in a Fusion virtual machine running Windows (1003417)
  19. Manually deleting linked clones or stale virtual desktop entries from the View Composer database in VMware View Manager 4.5 and later (2015112)
  20. VMware Horizon View Best Practices (1020305)
  21. Recreating a missing virtual machine disk (VMDK) descriptor file (1002511)
  22. Permanent Device Loss (PDL) and All-Paths-Down (APD) in vSphere 5.x (2004684)
  23. Using esxtop to identify storage performance issues for ESX / ESXi (multiple versions) (1008205)
  24. Commands to monitor snapshot deletion in ESX 2.5/3.x/4.x and ESXi 3.x/4.x/5.x (1007566)
  25. ESXi/ESX hosts in APD may appear Not Responding in vCenter Server (1030980)
  26. Installing vCenter Server 5.1 best practices (2021202)
  27. Uninstalling, reinstalling, and upgrading VMware Fusion (1014529)
  28. Removing a LUN containing a datastore from VMware ESXi/ESX 4.0 and 4.1 (1029786)
  29. Methods for upgrading to ESXi 5.1 (2032757)
  30. Enhanced vMotion Compatibility (EVC) processor support (1003212)
  31. Committing snapshots when there are no snapshot entries in the Snapshot Manager (1002310)
  32. Troubleshooting Fusion virtual machine startup issues (1014534)
  33. vSphere handling of LUNs detected as snapshot LUNs (1011387)
  34. After making a change or restarting vCenter Single Sign-On server system, vCenter Server 5.1.x fails to start (2036170)
  35. ESXi 5.1 host becomes unresponsive when attempting a vMotion migration or a configuration change (2040707)
  36. Migrating the vCenter Server database from SQL Express to full SQL Server (1028601)
  37. Best practices for using and troubleshooting VMware Converter (1004588)
  38. Configuring syslog on ESXi 5.x (2003322)
  39. Determining Network/Storage firmware and driver version in ESXi/ESX 4.x and ESXi 5.x (1027206)
  40. Powering off a virtual machine on an ESXi host (1014165)
  41. Troubleshooting printer connection issues in VMware Fusion (1014535)
  42. Uninstalling and manually installing VMware Tools in VMware Fusion (1014522)
  43. Understanding virtual machine snapshots in VMware ESXi and ESX (1015180)
  44. ESXi 5.x host experiences a purple diagnostic screen with errors for E1000PollRxRing and E1000DevRx (2059053)
  45. Configuring VMware vCenter Server to send alarms when virtual machines are running from snapshots (1018029)
  46. Methods of upgrading to vCenter Server 5.1 (2021188)
  47. Converting a physical machine for Fusion, Workstation, or Player using Converter Standalone (2005129)
  48. Upgrading to VMware Tools 5.1 causes log spew with the message: Error in the RPC receive loop: RpcIn: Unable to send (2036350)
  49. Resetting a forgotten My VMware password fails (2020621)
  50. Cloning and converting virtual machine disks with vmkfstools (1028042)

Top 20 Articles for December 2013

Here is our Top 20 KB list for December 2013. This list is ranked by the number of times a VMware Support Request was resolved by following the steps in a published Knowledge Base article.

  1. ESXi 5.x host experiences a purple diagnostic screen with errors for E1000PollRxRing and E1000DevRx (2059053)
  2. Downloading and installing VMware Fusion (2014097)
  3. Determining Network/Storage firmware and driver version in ESXi/ESX 4.x and ESXi 5.x (1027206)
  4. Troubleshooting Fusion virtual machine performance issues (1015676)
  5. Investigating virtual machine file locks on ESXi/ESX (10051)
  6. Permanent Device Loss (PDL) and All-Paths-Down (APD) in vSphere 5.x (2004684)
  7. Installing Windows in a virtual machine using VMware Fusion Easy Install (1011677)
  8. Re-pointing and re-registering VMware vCenter Server 5.1 / 5.5 and components (2033620)
  9. Upgrading to vCenter Server 5.5 best practices (2053132)
  10. Purging old data from the database used by VMware vCenter Server 4.x and 5.x (1025914)
  11. Installing async drivers on ESXi 5.0/5.1/5.5 (2005205)
  12. Troubleshooting networking and internet connection issues in VMware Fusion (1016466)
  13. Understanding virtual machine snapshots in VMware ESXi and ESX (1015180)
  14. Unmounting a LUN or detaching a datastore/storage device from multiple ESXi 5.x hosts (2004605)
  15. Restarting the Management agents on an ESXi or ESX host (1003490)
  16. ESXi/ESX hosts in APD may appear Not Responding in vCenter Server (1030980)
  17. Installing or upgrading to ESXi 5.5 best practices (2052329)
  18. Broadcom 5719/5720 NICs using tg3 driver become unresponsive and stop traffic in vSphere (2035701)
  19. Manually deleting linked clones or stale virtual desktop entries from VMware View Manager and Horizon View (1008658)
  20. Installing VMware Tools in a Fusion virtual machine running Windows (1003417)

Top 20 Articles for November 2013

Here is our Top 20 KB list for November 2013. This list is ranked by the number of times a VMware Support Request was resolved by following the steps in a published Knowledge Base article.

  1. ESXi 5.x host experiences a purple diagnostic screen with errors for E1000PollRxRing and E1000DevRx (2059053)
  2. Troubleshooting Fusion virtual machine performance issues (1015676)
  3. Downloading and installing VMware Fusion (2014097)
  4. Troubleshooting networking and internet connection issues in VMware Fusion (1016466)
  5. Installing Windows in a virtual machine using VMware Fusion Easy Install (1011677)
  6. Re-pointing and re-registering VMware vCenter Server 5.1 / 5.5 and components (2033620)
  7. Broadcom 5719/5720 NICs using tg3 driver become unresponsive and stop traffic in vSphere (2035701)
  8. Installing async drivers on ESXi 5.0/5.1/5.5 (2005205)
  9. Installing or upgrading to ESXi 5.5 best practices (2052329)
  10. Unmounting a LUN or detaching a datastore/storage device from multiple ESXi 5.x hosts (2004605)
  11. Investigating virtual machine file locks on ESXi/ESX (10051)
  12. Original Equipment Manufacturer (OEM) Partner Activation Code (PAC) portal (2011587)
  13. Manually deleting linked clones or stale virtual desktop entries from the View Composer database in VMware View Manager 4.5 and later (2015112)
  14. Manually deleting linked clones or stale virtual desktop entries from VMware View Manager and Horizon View (1008658)
  15. Troubleshooting Fusion virtual machine startup issues (1014534)
  16. Purging old data from the database used by VMware vCenter Server 4.x and 5.x (1025914)
  17. Restarting the Management agents on an ESXi or ESX host (1003490)
  18. Uninstalling, reinstalling, and upgrading VMware Fusion (1014529)
  19. Using esxtop to identify storage performance issues for ESX / ESXi (multiple versions) (1008205)
  20. Installing vCenter Server 5.5 best practices (2052334)

Top 20 Articles for October 2013

Here is our Top 20 KB list for October 2013. This list is ranked by the number of times a VMware Support Request was resolved by following the steps in a published Knowledge Base article.

  1. Troubleshooting Fusion virtual machine performance issues (1015676)
  2. Installing async drivers on ESXi 5.0/5.1/5.5 (2005205)
  3. Broadcom 5719/5720 NICs using tg3 driver become unresponsive and stop traffic in vSphere (2035701)
  4. Re-pointing and re-registering VMware vCenter Server 5.1 / 5.5 and components (2033620)
  5. Installing Windows in a virtual machine using VMware Fusion Easy Install (1011677)
  6. Troubleshooting networking and internet connection issues in VMware Fusion (1016466)
  7. Manually deleting linked clones or stale virtual desktop entries from VMware View Manager and Horizon View (1008658)
  8. Purging old data from the database used by VMware vCenter Server 4.x and 5.x (1025914)
  9. Unmounting a LUN or detaching a datastore/storage device from multiple ESXi 5.x hosts (2004605)
  10. Restarting the Management agents on an ESXi or ESX host (1003490)
  11. Installing VMware Tools in a Fusion virtual machine running Windows (1003417)
  12. Troubleshooting Fusion virtual machine startup issues (1014534)
  13. Manually deleting linked clones or stale virtual desktop entries from the View Composer database in VMware View Manager 4.5 and later (2015112)
  14. Permanent Device Loss (PDL) and All-Paths-Down (APD) in vSphere 5.x (2004684)
  15. Upgrading to vCenter Server 5.5 best practices (2053132)
  16. Using esxtop to identify storage performance issues for ESX / ESXi (multiple versions) (1008205)
  17. VMFS Heartbeat and Lock corruption on Dell EqualLogic Arrays (2049103)
  18. Investigating virtual machine file locks on ESXi/ESX (10051)
  19. VMware Horizon View Best Practices (1020305)
  20. Installing or upgrading to ESXi 5.5 best practices (2052329)

Top 20 Articles for September 2013

Here is our Top 20 KB list for September 2013. This list is ranked by the number of times a VMware Support Request was resolved by following the steps in a published Knowledge Base article.

  1. VMware Fusion 6 fails to start (2058900)
  2. Downloading and installing VMware Fusion (2014097)
  3. Installing Windows in a virtual machine using VMware Fusion Easy Install (1011677)
  4. Installing async drivers on ESXi 5.x (2005205)
  5. Broadcom 5719/5720 NICs using tg3 driver become unresponsive and stop traffic in vSphere (2035701)
  6. Troubleshooting Fusion virtual machine performance issues (1015676)
  7. Re-pointing and re-registering VMware vCenter Server 5.x and components (2033620)
  8. Unmounting a LUN or detaching a datastore/storage device from multiple ESXi 5.x hosts (2004605)
  9. Installing VMware Tools in a Fusion virtual machine running Windows (1003417)
  10. Manually deleting linked clones or stale virtual desktop entries from VMware View Manager and Horizon View (1008658)
  11. VMFS Heartbeat and Lock corruption on Dell EqualLogic Arrays (2049103)
  12. Manually deleting linked clones or stale virtual desktop entries from the View Composer database in VMware View Manager 4.5 and later (2015112)
  13. Purging old data from the database used by VMware vCenter Server 4.x and 5.x (1025914)
  14. VMware Horizon View Best Practices (1020305)
  15. Upgrade from vSphere 5.1 to vSphere 5.5 rolls back after importing Lookup Service data (2060511)
  16. Investigating virtual machine file locks on ESXi/ESX (10051)
  17. Upgrading to vCenter Server 5.1 best practices (2021193)
  18. Manually uninstalling VMware Fusion (1017838)
  19. Creating a persistent scratch location for ESXi 4.x and 5.x (1033696)
  20. Installing or upgrading to ESXi 5.1 best practices (2032756)