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Category Archives: Top 20

Top 20 ESXi articles for July 2016

Top 20Here is our Top 20 ESXi articles list for July 2016. This list is ranked by the number of times a VMware Support Request was resolved by following the steps in a published Knowledge Base article.

  1. Uploading diagnostic information for VMware through the Secure FTP portal
  2. Support Contracts FAQs
  3. Commands to monitor snapshot deletion in ESXi/ESX
  4. How to purchase and file Pay Per Incident support for VMware products
  5. Uploading diagnostic information for VMware using FTP
  6. Downloading, licensing, and using VMware products
  7. Licensing VMware vCenter Site Recovery Manager
  8. Determining Network/Storage firmware and driver version in ESXi/ESX 4.x, ESXi 5.x, and ESXi 6.x
  9. ESXi 5.x with E1000e adapter fails with purple diagnostic screen
  10. Recreating a missing virtual machine disk descriptor file
  11. Using the VMware Knowledge Base
  12. Product offerings for vSphere 5.x
  13. ESXi hosts are no longer manageable after an upgrade
  14. Installing patches on an ESXi 5.x/6.x host from the command line
  15. Enabling or disabling VAAI ATS heartbeat
  16. Restarting the Management agents in ESXi
  17. Permanent Device Loss (PDL) and All-Paths-Down (APD) in vSphere 5.x and 6.x
  18. Consolidating snapshots in vSphere 5.x/6.0
  19. “maximum consolidate retries was exceeded for scsix:x” error in ESXi
  20. Build numbers and versions of VMware ESXi/ESX

Top 20 Horizon View articles for July 2016

Top 20Here is our Top 20 Horizon View articles list for July 2016. This list is ranked by the number of times a VMware Support Request was resolved by following the steps in a published Knowledge Base article.

 

  1. Restart order of the View environment to clear ADLDS (ADAM) synchronization in View 4.5, 4.6, 5.0, 5.1, 5.2, 5.3, 6.0, and 6.1
  2. Provisioning View desktops fails due to customization timeout errors
  3. Linked Clone pool creation and recomposition fails with VMware Horizon View 6.1.x and older releases
  4. Manually deleting replica virtual machines in VMware Horizon View 5.x
  5. Poor virtual machine application performance may be caused by processor power management settings
  6. Removing a standard (replica) connection server or a security server from a cluster of connection/security servers
  7. Recommended restart cycle of the VMware Horizon View environment
  8. Forcing replication between ADAM databases
  9. Confirming that the userinit string is configured properly
  10. Generating a Horizon View SSL certificate request using the Microsoft Management Console (MMC) Certificates snap-in
  11. VMware View SVGA driver reports newer version than the installed View Agent version
  12. Configuring security protocols on components to connect the View Client with desktops
  13. Error attaching to SVGADevTap, error 4000: EscapeFailed reported by PCoIP server
  14. Location of VMware View log files
  15. Using the vdmadmin command to exclude or include a domain on a search list for View Administrator or Security Server
  16. Finding and removing unused replica virtual machines in the VMware Horizon View
  17. Connecting to View Connection Server with SmartCard authentication enabled fails with the error: Smart Card or Certificate authentication is required
  18. View Persona Management features do not function when Windows Client-Side Caching is in effect
  19. Deploying or recomposing View desktops fails when the parent virtual machine has CBT enabled
  20. Performing an end-to-end backup and restore for VMware View Manager

Top 20 NSX articles for July 2016

Top 20Here is our Top 20 NSX articles list for July 2016. This list is ranked by the number of times a VMware Support Request was resolved by following the steps in a published Knowledge Base article.

  1. vCenter Server or Platform Services Controller certificate validation error for external VMware Solutions in vSphere 6.0
  2. Licensing VMware vSphere 5.5.x/6.0.x and VMware NSX for vSphere 6.x
  3. Deploying VMware NSX for vSphere 6.x through Auto Deploy
  4. vCenter Server or Platform Services Controller certificate validation error messages for external solutions in environments with a External Platform Services Controller
  5. Troubleshooting NSX Edge High Availability (HA) issues
  6. Slow VMs after upgrading VMware tools in NSX / vCloud Networking and Security
  7. ESXi host fails with purple diagnostic screen in NSX environment
  8. VMs learning the DLR pMac as the VM default gateway
  9. TCP and UDP Ports required to access VMware vCenter Server, VMware ESXi and ESX hosts, and other network components
  10. Windows virtual machines using the vShield Endpoint TDI Manager or NSX Network Introspection Driver (vnetflt.sys) driver fails with a blue diagnostic screen
  11. vCenter Server certificate validation error for external solutions in environments with Embedded Platform Services Controller
  12. Troubleshooting the NSX Manager Web Client Plug-In in NSX for vSphere 6.x
  13. The netcpa agent on an ESXi host fails to communicate with NSX controller(s) in VMware NSX for vSphere 6.x
  14. Migration of Service VM (SVM) may cause ESXi host issues in VMware NSX for vSphere 6.x
  15. ESXi 5.5.x/6.0.x host in a VMware NSX for vSphere 6.2.1 environment fails with a purple diagnostic screen and reports the backtrace: PFFilterPacket and VSIPDVFProcessSlowPathPackets
  16. Duplicate VTEPs in ESXi hosts after rebooting vCenter Server
  17. Networking & Security pages are blank in vSphere Web Client after a downgrade or backed-out upgrade of NSX Manager
  18. Unexpected TCP interruption on TCP sessions during Edge High Availability (HA) failover in VMware NSX for vSphere 6.2.x
  19. NSX Edge is unmanageable after upgrading to NSX 6.2.3
  20. Installation Status appears as Not Ready in NSX

Top 20 vCenter Server articles for July 2016

Top 20Here is our Top 20 vCenter articles list for July 2016. This list is ranked by the number of times a VMware Support Request was resolved by following the steps in a published Knowledge Base article.

  1. Uploading diagnostic information for VMware using FTP
  2. Downloading, licensing, and using VMware products
  3. Licensing VMware vCenter Site Recovery Manager
  4. Collecting diagnostic information for VMware vCenter Server 4.x, 5.x and 6.0
  5. Using the VMware Knowledge Base
  6. Best practices for upgrading to vCenter Server 6.0
  7. ESXi hosts are no longer manageable after an upgrade
  8. Permanent Device Loss (PDL) and All-Paths-Down (APD) in vSphere 5.x and 6.x
  9. Consolidating snapshots in vSphere 5.x/6.0
  10. Diagnosing an ESXi/ESX host that is disconnected or not responding in VMware vCenter Server
  11. How to unlock and reset the vCenter SSO administrator password
  12. Resetting the VMware vCenter Server 5.x Inventory Service database
  13. Correlating build numbers and versions of VMware products
  14. Back up and restore vCenter Server Appliance/vCenter Server 6.0 vPostgres database
  15. Build numbers and versions of VMware vCenter Server
  16. Re-pointing and re-registering VMware vCenter Server 5.1 / 5.5 and components
  17. “Deprecated VMFS volume(s) found on the host” error in ESXi hosts
  18. vmware-dataservice-sca and vsphere-client status change from green to yellow
  19. Investigating virtual machine file locks on ESXi/ESX
  20. VMware End User License Agreements

Top 20 vRealize Automation articles for July 2016

Top 20Here is our Top 20 vRealize Automation (vRA) articles list for July 2016. This list is ranked by the number of times a VMware Support Request was resolved by following the steps in a published Knowledge Base article.

  1. Unable to add Active Directory users or groups to vCenter Server Appliance or vRealize Automation permissions
  2. Using JXplorer to update the LDAP string for an identity source for VMware vRealize Automation 6.0.x, 6.1.x
  3. Connection between VMware vRealize Automation and embedded vRealize Orchestrator fails with the error: Cannot connect to Orchestrator server
  4. Users are unable to see some infrastructure tabs in vRA 7.0.x
  5. Deleting an endpoint in vRealize Automation fails with the error: This endpoint is being used by # compute resources and # storage paths and cannot be deleted
  6. Connecting to a resource using the Remote Console (VMRC) option in VMware vRealize Automation 6.2.1 fails with the error: Cannot establish a remote console connection
  7. VMware vRealize Orchestrator endpoint data collection fails
  8. Migrating to a new SSO or recovering from a reinstallation of SSO in VMware vRealize Automation
  9. Provisioning multiple virtual machines in VMware vRealize Automation with external workflows fail with Timeout on signal errors
  10. Deploying a virtual machine using a clone workflow in vRealize Automation 6.x fails with the error: The object has already been deleted or has not been completely created
  11. Multi-Machine Blueprint Reported as Partially Succeeded But All the Components Provisioned Correctly
  12. After upgrading the VMware vRealize Automation Identity Appliance to 6.2.3, the vmware-stsd service fails to start
  13. Log locations for VMware vRealize Automation 7.x
  14. Request to destroy a machine fails in VMware vRealize Automation 7.0.x
  15. vRealize Automation services fail when modifying the vIDM database
  16. vRealize Automation 7.X Manager Service extensibility callouts to Event Broker fails
  17. Services take a long time or fail to start in vRealize Automation High Availability environment
  18. Provisioning a machine using VMware vRealize Automation fails with the error: Error executing query usp_SelectHostReservation
  19. Installing or configuring VMware vRealize Automation fails with the error: This implementation is not part of the Windows Platform FIPS validated cryptographic algorithms
  20. Mounting a CD-ROM or ISO in vRealize Automation using vRealize Orchestrator

Top 20 vRealize Operations Manager articles for July 2016

Top 20Here is our Top 20 vRealize Operations Manager articles list for July 2016. This list is ranked by the number of times a VMware Support Request was resolved by following the steps in a published Knowledge Base article.

  1. Configure a certificate for use with vRealize Operations Manager
  2. After cancelling the selected alerts in VMware vRealize Operations Manager 6.0.x, one or more of the selected alerts remain
  3. High garbage collection occurs on the VMware vRealize Operations Manager (vROps) Master node
  4. After upgrading to VMware vRealize Operations 6.2.0a, vCenter adapters remain in Starting state
  5. Creating low disk space alerts for the virtual machine guest file systems in VMware vRealize Operations Manager 6.0.x
  6. Understanding Feature Accommodation between VMware vSphere 6.0 and vRealize Operations 5.8.x and 6.0.1 Feature Accommodation
  7. Change the IP address on a vRealize Operations Manager 6.0.x single-node deployment
  8. Manually removing a node from the VMware vRealize Operations Manager 6.x cluster
  9. Restarting VMware vRealize Operations Manager 6.0.x fails with a Waiting for Analytics message in the Admin UI
  10. VMware vRealize Operations Manager 6.x displays the critical alert: FSDB file corrupted for resourceInternalId
  11. Change the IP address of a vRealize Operations Manager 6.1 or 6.2 node in a multiple-node cluster
  12. Certificate errors and failed adapter instances in VMware vRealize Operations Manager 6.1
  13. Ensuring adequate free disk space is available on VMware vRealize Operations Manager 6.x nodes
  14. Searching for any of the migrated objects in the Inventory Explorer displays two copies
  15. Disable TLS 1.0 in vRealize Operations Manager 6.2
  16. vRealize Operations Manager 6.x fails to accept and apply Custom CA Certificate
  17. vRealize Operations Manager Sizing Guidelines
  18. vRealize Operations Manager 6.x is inaccessible, status of all nodes is Waiting for Analytics to Start
  19. Enabling SSH access in VMware vRealize Operations Manager 6.0.x
  20. Management pack compatibility with vRealize Operations 5.x and 6.0

Top 20 vSAN articles for July 2016

Top 20Here is our Top 20 vSAN articles list for July 2016. This list is ranked by the number of times a VMware Support Request was resolved by following the steps in a published Knowledge Base article.

  1. Performance Degradation of Hybrid disk groups on VSAN 6.2 Deployments
  2. vSphere 5.5 Virtual SAN requirements
  3. Requirements and considerations for the deployment of VMware Virtual SAN (VSAN)
  4. VMware Virtual SAN 6.1 fulfillment
  5. Considerations when using both Virtual SAN and non-Virtual SAN disks with the same storage controller
  6. “Host cannot communicate with all other nodes in virtual SAN enabled cluster” error
  7. Virtual SAN 6.2 on disk upgrade fails at 10%
  8. Enabling or disabling a Virtual SAN cluster
  9. Network interfaces used for Virtual SAN are not ready
  10. Adding a host back to a Virtual SAN cluster after an ESXi host rebuild
  11. Changing the multicast address used for a VMware Virtual SAN Cluster
  12. Creating or editing a virtual machine Storage Policy to correct a missing Virtual SAN (VSAN) VASA provider fails
  13. VSAN disk components are marked ABSENT after enabling CBT
  14. Cannot see or manually add VMware Virtual SAN (VSAN) Storage Providers in the VMware vSphere Web Client
  15. Creating new objects on a VMware Virtual SAN Datastore fails and reports the error: Failed to create directory VCENTER (Cannot Create File)
  16. Powering on virtual machines in VMware Virtual SAN 5.5 fails with error: Failed to create swap file
  17. Virtual SAN Health Service – Limits Health – After one additional host failure
  18. VMware recommended settings for RAID0 logical volumes on certain 6G LSI based RAID VSAN
  19. Upgrading the VMware Virtual SAN (VSAN) on-disk format version from 1 to 2
  20. Understanding Virtual SAN on-disk format versions

Top 20 vRealize Automation articles for June 2016

Top 20Here is our Top 20 vRealize Automation (vRA) articles list for June 2016. This list is ranked by the number of times a VMware Support Request was resolved by following the steps in a published Knowledge Base article.

  1. vRealize Automation 7.X Manager Service extensibility callouts to Event Broker fails
  2. Changing the VMware vRealize Automation IaaS service account or updating the vRealize Automation IaaS service account password
  3. Deleting an endpoint in vRealize Automation fails with the error: This endpoint is being used by # compute resources and # storage paths and cannot be deleted
  4. Certificate troubleshooting, supportability, and trust requirements for vRealize Automation 6.2
  5. VMware vRealize Automation loses storage information after manually migrating a virtual machine in a Storage DRS cluster
  6. Reconfiguring a VMware vRealize Automation managed virtual machine fails with the error: [Error code: 42000 ] – [Error Msg: Infrastructure service provider error]
  7. Log locations for VMware vRealize Automation 7.x
  8. Provisioning Virtual Machine from catalog fails in vRealize Automation 6.2.x
  9. Services take a long time or fail to start in vRealize Automation High Availability environment
  10. Installing the Model Manager Data in vRealize Automation fails with the error: 500 – Internal Server Error
  11. Moving the VMware vRealize Automation 6.x SQL database to a new server
  12. Using JXplorer to update the LDAP string for an identity source for VMware vRealize Automation 6.0.x, 6.1.x
  13. Migrating to a new SSO or recovering from a reinstallation of SSO in VMware vRealize Automation
  14. Logging in to the VMware vRealize Automation 6.2.x Appliance Management website fails with the error: Unable to authenticate user. Please try again
  15. Using the vRealize Certificate Generation tool to assist with creating signed certificates
  16. Upgrading VMware vRealize Automation from vCenter SSO 5.5 to Platform Services Controller (PSC) 6.0 makes Tenants inaccessible (Linux-based SSO only)
  17. Provisioning multiple virtual machines in VMware vRealize Automation with external workflows fail with Timeout on signal errors
  18. Hard disks and NICs are removed unexpectedly in vRealize Automation
  19. Deploying a virtual machine using a clone workflow in vRealize Automation 6.x fails with the error: The object has already been deleted or has not been completely created
  20. Delegating permissions across domains using Domain Local groups does not work as expected with vCenter Server or vRealize Automation

Top 20 vRealize Operations Manager articles for June 2016

Top 20Here is our Top 20 vRealize Operations Manager articles list for June 2016. This list is ranked by the number of times a VMware Support Request was resolved by following the steps in a published Knowledge Base article.

  1. Creating low disk space alerts for the virtual machine guest file systems in VMware vRealize Operations Manager 6.0.x
  2. Modifying the name resolution settings of the VMware vRealize Operations Manager vApp
  3. VMware vRealize Operations Manager 6.x displays the critical alert: FSDB file corrupted for resourceInternalId
  4. VMware vCenter Log Insight vRealize Operations 6.x content pack dashboards display no data
  5. Important information before upgrading to vSphere 6.0 Update 1
  6. vRealize Operations Manager 6.0 displays erroneous alarm: Virtual Machine is experiencing high number of receiver packets dropped
  7. Mappings between End Point Operations operating systems and virtual machines are not created in VMware vRealize Operations Manager 6.1
  8. High garbage collection occurs on the VMware vRealize Operations Manager (vROps) Master node
  9. After upgrading to VMware vRealize Operations 6.2.0a, vCenter adapters remain in Starting state
  10. vRealize Operations Manager health badges are missing from vSphere Web Client
  11. VMware vRealize Operations UI sessions time out after 30 minutes of inactivity
  12. Configure a certificate for use with vRealize Operations Manager
  13. Suppressing or suspending an alert in VMware vRealize Operations Manager 5.x / 6.0.x fails with the error: Operation Not Completed
  14. Collections against one or more vCenter Server data centers fail
  15. Changing a custom certificate in VMware vRealize Operations 6.0 after initial deployment
  16. Accessing the VMware vRealize Operations Manager 6.0 API by LDAP users fails with the error: HTTP/1.1 401 Unauthorized
  17. The system audit report in VMware vRealize Operations Manager 6.x reports high metrics
  18. Removing a node from a VMware vRealize Operations Manager 6.x cluster
  19. Change the date, time, or time zone of a vApp-based vRealize Operations Manager node
  20. Understanding Feature Accommodation between VMware vSphere 6.0 and vRealize Operations 5.8.x and 6.0.1 Feature Accommodation

Top 20 vSAN articles for June 2016

Top 20Here is our Top 20 vSAN articles list for June 2016. This list is ranked by the number of times a VMware Support Request was resolved by following the steps in a published Knowledge Base article.

  1. vSphere 5.5 Virtual SAN requirements
  2. Adding a host back to a Virtual SAN cluster after an ESXi host rebuild
  3. Support statement for 512e and 4K Native drives for VMware vSphere and VSAN
  4. VMware Virtual SAN 6.1 health plugin reports the error: Unexpected status code: 503
  5. Following maintenance, hosts in a Virtual SAN cluster may erroneously report the error: Host cannot communicate with all other nodes in virtual SAN enabled cluster
  6. Requirements and considerations for the deployment of VMware Virtual SAN (VSAN)
  7. Virtual SAN Health Service – Physical Disk Health – Metadata Health
  8. Consolidating disks in VMware Virtual SAN fails with the error: An error occurred while consolidating disks: msg.disklib.NOSPACE
  9. Using Oracle RAC on vSphere 6.x VSAN Datastore
  10. Replacing VMware vCenter Server Certificates with SSL Certificate Automation Tool causes the vSAN health check plugin to stop functioning with the error: Error HTTP status 503
  11. Network port diagram for vSphere 6.x
  12. Shutting down and powering on a VSAN 6.x Cluster when vCenter Server is running on top of VSAN
  13. Virtual SAN Health Service – Performance Service – Stats DB object check
  14. VMware Virtual SAN 6.2 on disk upgrade fails due to CBT enabled virtual disks
  15. Upgrading Virtual SAN On-Disk Format from 2.5 to 3.0 with only one disk group per host in a stretched cluster fails
  16. Understanding Virtual SAN on-disk format versions
  17. Creating a VSAN Disk Group fails with the error: General Virtual SAN error
  18. Enabling or capturing performance statistics using Virtual SAN Observer for VMware Virtual SAN
  19. Removing a VMware Virtual SAN-enabled cluster and detaching the VMware ESXi host from the cluster fails
  20. Changing the multicast address used for a VMware Virtual SAN Cluster