Home > Blogs > VMware Support Insider > Tag Archives: vSphere

Tag Archives: vSphere

Troubleshooting File Level Recovery with vSphere Data Protection – KBTV Webinars

This video is the second in a new series of free Webinars that we are releasing in which our Technical Support staff members present on various topics across a wide range of VMware’s product portfolio.

The title for this presentation is Troubleshooting File Level Recovery with vSphere Data Protection and it dives into some real world examples of how you can troubleshoot file level recovery issues with vSphere Data Protection.

This presentation was originally broadcast live on Thursday 5th March 2015.

To see the details of upcoming webinars in this series, see the Support Insider Blog post at New Free Webinars.

NOTE: This video is 17 minutes in length so it would be worth blocking out some time to watch it!

Three Cool Features in VMware Fusion 7 Pro

Today we have three brand new videos which should be of particular interest to our VMware Fusion customers. These tutorials showcase some of the new features of VMware Fusion 7 Pro, and are based on the following Knowledge Base articles:

Visit these links to see the full step-by-step instructions and try out the new features yourselves!

How to restart the Management agents on a VMware vSphere ESXi or ESX host

In this video we demonstrate how to restart the management agents running on a VMware vSphere ESXi or ESX host.

For troubleshooting purposes, it may be necessary to restart the management agents on your ESXi or ESX host. This video tutorial goes through the steps that you will need to take in order to restart the management agents (mgmt-vmware and vmware-vpxa) directly on the vSphere ESXi or ESX host server.

For additional information, see VMware Knowledge Base article
Restarting the Management agents on an ESXi or ESX host (1003490).

Virtual SAN Interoperability – Planned migration with vSphere Replication and SRM

We have a new video today which will be of interest to those of you wondering how VMware’s new Virtual SAN offering operates with other VMware solutions that you may have in your environment, specifically with vSphere Replication and Site Recovery Manager.

We look at how you can perform a planned migration of a set of virtual machines from a traditional storage infrastructure onto your virtual SAN cluster.

For more information and a full write up of the operations performed within this demonstration, head on over to the VMware Blog post VMware Virtual SAN Interoperability: vSphere Replication and vCenter Site Recovery Manager written by Rawlinson Rivera, a Senior Technical Marketing Architect in the Cloud Infrastructure Technical Marketing Group at VMware.

Using esxtop to identify storage performance issues in ESX/ESXi

Today we have a new vSphere video that demonstrates how to use esxtop to identify storage performance issues in a vSphere ESX / ESXi environment.

The esxtop utility and the latency statistics that it provides are very useful when troubleshooting performance issues with SAN-connected storage. Watch our latest video and learn!

For additional information see VMware Knowledge Base article Using esxtop to identify storage performance issues for ESX / ESXi (multiple versions) (1008205).

vSphere 5.5 is here! – KBs you need to know about

vSphere 5.5 has been released for all to download. We’re sure vSphere users are all eager to install a copy and start kicking the tires, and we’re just as eager to see that you get started on the right foot. With this in mind, we have created the following list of Knowledgebase articles that are brand new, or have been updated for vSphere 5.5 You’ll notice lots of best practices KBs here.

The first grouping contains absolute ‘must know’ information, the second grouping gets a bit more into details.

Also not to be missed:

Introducing the vCenter Certificate Automation Tool 1.0

Fresh out of development today VMware has a new tool to help everyone with the implementation of custom certificates. The vCenter Certificate Automation Tool 1.0, will help customers update certificates needed for running vCenter Server and supporting components. This is primarily of interest to customers who use custom certificates either generated internally from Corporate CAs, or from public CA’s like VeriSign.

To add a little background information various components within vSphere and the vCenter platform use certificates for identifying themselves as well as for secure communication with external software entities (browsers, API clients).  These can broadly be classified into the following categories:

  1. Secure token Service Certificate – Certificate used by vCenter Single Sign On (SSO) for encryption tokens
  2. Solution User Certificates – Certificates used by each solution to identify themselves as users to SSO
  3. SSL Certificates  – certificates needed for SSL communication for the UI and API layer
  4. Host Certificates – These certificates are deployed in each ESXi host and used for secure vCenter to ESXi communication.

Note: The new certificate tool automates the updating of certificates in the management layer only (a, b, c above). This tool does NOT handle replacement of certificates in ESXi hosts.

The vCenter Certificate Automation Tool aims to automate the process of uploading certificates and restarting the following components within the vCenter Platform:

  1. vCenter Server
  2. vCenter Single Sign On
  3. vCenter Inventory Service
  4. vSphere Web Client
  5. vCenter Log Browser
  6. VMware Update Manager (VUM)
  7. vCenter Orchestrator (VCO)

For more information on how to download, install, and use the tool, refer to KB article: Deploying and Using the SSL Certificate Automation Tool (2041600).

Really getting to know vSphere 5.1

Some of you early adopters might have VMware vSphere 5.1 down pat by now, but we’re sure many of you are still trying to wrap your heads around all the new bits. Today we thought we’d highlight some really good documentation that is more than just your typical step-by-step instructions. These guides come in multiple formats such as HTML, PDF, EPUB and MOBI so you can download it to your device of choice and carry it around with you. We highly encourage you to check out the following:

To see what’s new specifically in vSphere 5.1, these white papers focus on different areas to highlight in depth what the key changes are.

Collecting diagnostic information from vCenter Server 5.1

We have recently updated KB article: Collecting diagnostic information for VMware vCenter Server (1011641) with vCenter Server 5.1 information, says Joel Yaross, Technical Support Engineer in our Broomfield Colorado office.

“If you’re using the vSphere Web Client, you can select hosts from which to generate and download system log files with the option to include vCenter Server and vSphere Web client logs. For more information, see KB: Collecting diagnostic information for ESX/ESXi hosts and vCenter Server using the vSphere Web Client (2032892).

Note: You can also you use the Log Browser feature in the vSphere Web Client to view, search, and export one or more vCenter Server or ESXi log files. For more information, see Using the Log Browser to view, search, and export Logs for troubleshooting (2032888).”

vSphere SSO Resources

Ever since vSphere 5.1 launched we’ve been getting a fair number of support calls about Single Sign On, or SSO for short. It is a requirement now, and many of you are getting caught on some aspect of the upgrade/implementation.

We don’t like our customers having to call into support. Not that we don’t love to hear from you, but we’d rather document how to deal with different issues and push the information out to you before you run into them. Then, you don’t have to waste time calling us!

Let’s start with two particularly important KB articles. These are classified as ‘Resolution Paths’. They walk you through an ordered set of steps in resolving a problem. You can read more about resolution path articles here.


If those two don’t address your problem, here are a few more resources to help you along your way on the upgrade path. Enjoy!

Installation and Deployment
Single Sign On installation details matrix (2036922)
How vCenter SSO Deployment Scenarios Affect Log In Behavior
Setting up Apache load balancing software with vCenter Single Sign On (2034157)
Troubleshooting VMware Single Sign-On configuration and installation issues in a Windows server (2033880)
Configuring SSO for HA (2033588)
Manually Replicate Data in a Multisite vCenter Single Sign On Deployment
Installing vCenter Single Sign On in a multisite deployment (2034074)
Deploying SSO at each site in multi site mode
SSO server Deployment Modes
Replacing Default SSL Certificates for vCenter components (pdf)
When you log into the vSphere Client, linked vCenter Server systems do not appear (2033213)
vCenter Single Sign On and dependent services fail to start after you reboot the system (2032749)
After updating SSL certificate for SSO, a newly installed instance of VC fails to start (2033215)
Unable to connect to vCenter Inventory Service (2032356)
Repointing and reregistering vCenter Server and components (2033620)
Configuring SSO for HA (2033588)
Troubleshooting SSO on Windows (2033208)

  • autodiscovery fails
  • Single Sign On Installation fails completely
  • error occurs that references the vCenter Inventory or Web Client
vCenter Single Sign On fails to start at startup or initialization (2033164)
Troubleshooting Single Sign On with the vCenter Server Appliance configuration on an external database (2033624)
Troubleshooting vCenter Server Appliance configuration with an external vCenter Single Sign On server (2033737)
Troubleshooting Single Sign On and Active Directory domain authentication with the vCenter Server Appliance (2033742)
Change the vCenter Single Sign On Mode in VCVA
Update vCenter Single Sign On settings after you change the hostname or port of the database server (2033516)
Admin and Login
Troubleshooting SSL certificates updates and SSO (2033240)
Troubleshooting vSphere Web Client login errors (2033253)

  • provided credentials are invalid
  • user account is locked
  • Single Sign On server fails to respond
  • vCenter Server administrator permissions are not valid by default on Single Sign On
Troubleshooting SSO on VCVA (2033338)
Updating SSL certificates for vCenter Single Sign On servers behind a load balancer (2034181)
Unable to log in to vCenter Server with the vSphere Client (2034798)

Here are a few more links for good luck: