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Tag Archives: Upgrade

Upgrading from Workstation 11 to Workstation Pro 12

This video demonstrates how you can upgrade from VMware Workstation 11 to VMware Workstation Pro 12 and is based on VMware Knowledge Base article Upgrading from VMware Workstation 11 to VMware Workstation Pro 12 (2126729).

Before upgrading to VMware Workstation Pro 12:

  • Ensure that your physical machine meets the system requirements. For more information, see the Introduction and System Requirements section in Using VMware Workstation Pro.
  • Shut down your virtual machines.

How to upgrade to vCenter Server 6.0 with an embedded Platform Services Controller

Here is our second video for today, covering the Installation & Upgrade of VMware’s new vSphere 6 release.

This video discusses and demonstrates how to upgrade vCenter Server 5.5 to vCenter Server 6.0 with an embedded Platform Services Controller using the simple install method.

For additional information, see VMware Knowledge Base article upgrading VMware vCenter Server 5.5 to VMware vCenter Server 6.0 with an embedded Platform Services Controller using the simple install method (2109559) for additional information.

Upgrading vCenter Server Single Sign-on 5.5 to a vCenter Server 6.0 Platform Services Controller

Over the next couple of days we will be publishing several new videos which will provide demonstrations and overviews regarding the Installation & Upgrade of VMware’s new vSphere 6 release.

Our first video discusses and demonstrates how to upgrade vCenter Server Single Sign-on 5.5 to a vCenter Server 6.0 Platform Services Controller.

See VMware Knowledge Base article Upgrading VMware vCenter Single Sign-on 5.5 to a VMware vCenter Server 6.0 Platform Services Controller 6.0 (2109560) for additional information.

ALERT: Important Information Before Upgrading to vSphere 6

VMware Support AlertBefore upgrading your environment to vSphere 6.0, VMware would like everyone to read the following KB article for important information regarding:

  • Compatibility Considerations
  • Database Considerations
  • Backup and Restore Considerations

Please proceed to read this article: Important Information Before Upgrading to vSphere 6.0 (2110293)

Any updates to this information will be made in the KB article itself.

Top 20 vCenter Server 5.5 issues

For the next few weeks, we are focusing our efforts on helping our vSphere 5.5 customers find answers to questions as quickly as possible. We tend so see a surge in March of customers installing, upgrading, and configuring their new vSphere 5.5 environments so we present you this list of the top 20 vCenter Server KB articles. Please share if you find this list useful :^)

  1. Re-pointing and re-registering VMware vCenter Server 5.1 / 5.5 and components (2033620)
  2. Upgrading to vCenter Server 5.5 best practices (2053132)
  3. Resetting the VMware vCenter Server 5.x Inventory Service database (2042200)
  4. Installing vCenter Server 5.5 best practices (2052334)
  5. Enhanced vMotion Compatibility (EVC) processor support (1003212)
  6. Configuring VMware vCenter Server to send alarms when virtual machines are running from snapshots (1018029)
  7. Migrating the vCenter Server database from SQL Express to full SQL Server (1028601)
  8. Unlocking and resetting the vCenter Single Sign-On administrator password (2034608)
  9. Methods of upgrading to vCenter Server 5.5 (2053130)
  10. Reducing the size of the vCenter Server database when the rollup scripts take a long time to run (1007453)
  11. Troubleshooting transaction logs on a Microsoft SQL database server (1003980)
  12. Determining where growth is occurring in the VMware vCenter Server database (1028356)
  13. Consolidating snapshots in vSphere 5.x (2003638)
  14. Updating rollup jobs after the error: Performance data is currently not available for this entity (1004382)
  15. Collecting diagnostic information for VMware vCenter Server 4.x/5.x (1011641)
  16. Verifying jobs and stored procedures installed in vCenter Server 5.1 and 5.5 (2033096)
  17. Installing VMware Tools 5.1 on a Windows virtual machine reports Unity warnings in Windows Event logs (2038263)
  18. Update sequence for vSphere 5.5 and its compatible VMware products (2057795)
  19. vCenter Server 5.5 displays a yellow warning in the Summary tab of hosts and reports the error: Quick stats on hostname is not up-to-date (2061008)
  20. Cannot take a quiesced snapshot of Windows 2008 R2 virtual machine (1031298)

Upgrading VMware Workstation 9 to Workstation 10 on a Windows-based system

Following on from our previous post showing how to perform a fresh installation of VMware Workstation 10 , here is a video which shows how you should upgrade from VMware Workstation 9 to Workstation 10 on a windows-based system.

Note: The same process applies to older versions of VMware Workstation as well.

Before upgrading to VMware Workstation 10:

For additional information see VMware Knowledge Base article Upgrading from VMware Workstation 9 to Workstation 10 (2056782).

vSphere SSO Resources

Ever since vSphere 5.1 launched we’ve been getting a fair number of support calls about Single Sign On, or SSO for short. It is a requirement now, and many of you are getting caught on some aspect of the upgrade/implementation.

We don’t like our customers having to call into support. Not that we don’t love to hear from you, but we’d rather document how to deal with different issues and push the information out to you before you run into them. Then, you don’t have to waste time calling us!

Let’s start with two particularly important KB articles. These are classified as ‘Resolution Paths’. They walk you through an ordered set of steps in resolving a problem. You can read more about resolution path articles here.


If those two don’t address your problem, here are a few more resources to help you along your way on the upgrade path. Enjoy!

Installation and Deployment
Single Sign On installation details matrix (2036922)
How vCenter SSO Deployment Scenarios Affect Log In Behavior
Setting up Apache load balancing software with vCenter Single Sign On (2034157)
Troubleshooting VMware Single Sign-On configuration and installation issues in a Windows server (2033880)
Configuring SSO for HA (2033588)
Manually Replicate Data in a Multisite vCenter Single Sign On Deployment
Installing vCenter Single Sign On in a multisite deployment (2034074)
Deploying SSO at each site in multi site mode
SSO server Deployment Modes
Replacing Default SSL Certificates for vCenter components (pdf)
When you log into the vSphere Client, linked vCenter Server systems do not appear (2033213)
vCenter Single Sign On and dependent services fail to start after you reboot the system (2032749)
After updating SSL certificate for SSO, a newly installed instance of VC fails to start (2033215)
Unable to connect to vCenter Inventory Service (2032356)
Repointing and reregistering vCenter Server and components (2033620)
Configuring SSO for HA (2033588)
Troubleshooting SSO on Windows (2033208)

  • autodiscovery fails
  • Single Sign On Installation fails completely
  • error occurs that references the vCenter Inventory or Web Client
vCenter Single Sign On fails to start at startup or initialization (2033164)
Troubleshooting Single Sign On with the vCenter Server Appliance configuration on an external database (2033624)
Troubleshooting vCenter Server Appliance configuration with an external vCenter Single Sign On server (2033737)
Troubleshooting Single Sign On and Active Directory domain authentication with the vCenter Server Appliance (2033742)
Change the vCenter Single Sign On Mode in VCVA
Update vCenter Single Sign On settings after you change the hostname or port of the database server (2033516)
Admin and Login
Troubleshooting SSL certificates updates and SSO (2033240)
Troubleshooting vSphere Web Client login errors (2033253)

  • provided credentials are invalid
  • user account is locked
  • Single Sign On server fails to respond
  • vCenter Server administrator permissions are not valid by default on Single Sign On
Troubleshooting SSO on VCVA (2033338)
Updating SSL certificates for vCenter Single Sign On servers behind a load balancer (2034181)
Unable to log in to vCenter Server with the vSphere Client (2034798)

Here are a few more links for good luck:

Installing or upgrading to ESXi 5.1 best practices

This presentation provides best practice information on implementing a new install or upgrading ESXi 5.1

Let us walk you through it!

VMware provides several ways to install or upgrade to ESXi 5.1 hosts. For more information on this topic, refer to KB article:
Installing or upgrading to ESXi 5.1 best practices (2032756).

Upgrading vCenter Server 5.1 best practices

This presentation provides best practice information on upgrading your install of vCenter Server 5.1. Included in the presentation are highlights of the new vCenter Single Sign On.

For more information on the content presented, be sure to read KB article:
Upgrading to vCenter Server 5.1 best practices (2021193)

A Few Things About VMware Workstation

Hello again everyone and welcome to my ongoing series “The Support Outsider”, a look into VMware from the point of view of an outsider (me), Intern Moses Masih.

Moses MasihIt was a fun and busy week as VMware prepared to launch Workstation 9 (and Fusion 5). Yes, its finally here in case you hadn’t seen the news yet.

My week was busy making videos relating to Workstation 9 and as most of my work in the last couple of months has involved Workstation 8, I was excited about seeing Workstation 9.

Let me start by mentioning that if you have recently purchased Workstation 8, you could be eligible to get a free upgrade to Workstation 9. Check out Eligibility to receive free licenses for VMware Fusion 5 & VMware Workstation 9 (2033582) to find out more about this (the article also gives you details about free upgrades from VMware Fusion 4 to 5).

If you are new to Workstation and are looking for information check out: Workstation and Player Online Library, you will find pretty much everything you need in this guide so do look at it. You can also find some pretty useful videos and information on our VMware KBTV blog.

A couple of weeks ago I wrote a post about purchasing VMware products you can check it out here How to Purchase VMware Products if you feel like buying Workstation 9, but a reminder that you will need a My VMware account to purchase it (
Creating a My VMware profile (2007005)
) but as I mentioned this week I’m going to take a break from talking about My VMware, but check out the post for more information, or check out this article Buying VMware Fusion 5/VMware Workstation 9 from the VMware Online Store (2033704) which specifically deals with buying the new Workstation 9 and also VMware Fusion 5.

So, there you go, just a few things I thought I would share with you regarding Workstation 9. Next week I will continue with Workstation 9 and tell you a few other things I have come across while making the videos for it.

If you have any problems in purchasing or downloading Workstation 9, remember you can always check out the VMware Knowledge Base (http://kb.vmware.com) or you can get in contact via twitter http://twitter.com/vmwarecares.

Be sure to come back next week to check on my adventures as I go exploring the world of virtualization more.  Thanks for your time.