Here is our Top 20 KB list for April 2015. This list is ranked by the number of times a VMware Support Request was resolved by following the steps in a published Knowledge Base article.
Category Archives: Knowledge Base
Today we have refreshed our top 20 list of VMware View specific KBs. Some have dropped off the list while others are now trending upward. Have a look and see if you are encountering any of these issues in View.
- Manually deleting linked clones or stale virtual desktop entries from the View Composer database in VMware View Manager and Horizon View (2015112)
- Pool settings are not saved, new pools cannot be created, and vCenter Server tasks are not processed in a Horizon View environment (2082413)
- Generating and importing a signed SSL certificate into VMware Horizon View 5.1/5.2/5.3/6.0 using Microsoft Certreq (2032400)
- The time stamp on a snapshot image does not update automatically in VMware Horizon View (2074301)
- Network connectivity requirements for VMware View Manager 4.5 and later (1027217)
- Manually deleting replica virtual machines in VMware Horizon View 5.x (1008704)
- Connecting to the View ADAM Database (2012377)
- VMware Horizon View Best Practices (1020305)
- Forcing replication between ADAM databases (1021805)
- Restart order of the View environment to clear ADLDS (ADAM) synchronization in View 4.5, 4.6, 5.0, and 5.1 (2068381)
- Provisioning View desktops fails due to customization timeout errors (2007319)
- Generating a Horizon View SSL certificate request using the Microsoft Management Console (MMC) Certificates snap-in (2068666)
- Legacy applications fail to start with the VMware View 6.0.x agent installed (2091845)
- Troubleshooting a black screen when logging into a Horizon View virtual desktop using PCoIP (1028332)
- Resolving licensing errors when deploying virtual Office to a system with Office installed natively (2107369)
- Troubleshooting SSL certificate issues in VMware Horizon View 5.1 and later (2082408)
- The Event database performance in VMware View 6.0.x is extremely slow (2094580)
- Configuring USB device filters and redirecting Human Interface Devices (HIDs) in View Client (1011600)
- Finding and removing unused replica virtual machines in the VMware Horizon View (2009844)
- PCoIP Disconnection Codes (2012101)
Here is our Top 20 KB list for March 2015. This list is ranked by the number of times a VMware Support Request was resolved by following the steps in a published Knowledge Base article.
We've noticed a number of you who are encountering an error when attempting to access the VMware Knowledgebase, whether it be the main landing page, or a specific article in the KB. You see something like:
Access Denied - You don't have permission to access "http://kb.vmware.com/" on this server.
We are aware of the problem and are investigating the issue on our servers, but in the meantime we want everyone to know the work-around. Go into the menu of the browser you are using and clear both the cookies and the cache. Then reload the KB URL - it should then work.
We apologize for this inconvenience.
vSphere 6.0 has been released for all to download. We’re sure vSphere users are all eager to install a copy and start kicking the tires, and we’re just as eager to see that you get started on the right foot. With this in mind, we have created the following list of Knowledge Base articles that are brand new, or have been updated for vSphere 6. You’ll notice lots of how-to KBs here.
vSphere with Operations Management Support Center
Our first video today discusses and demonstrates how to upgrade vCenter Server 5.5 to vCenter Server 6.0 with an external Platform Services Controller.
For additional information, see VMware Knowledge Base article Upgrading VMware vCenter Server 5.5 to vCenter Server 6.0 with an external Platrfom Services Controller (2109562).
Here is our Top 20 KB list for January 2015. This list is ranked by the number of times a VMware Support Request was resolved by following the steps in a published Knowledge Base article.
***UPDATE: We just published a great troubleshooting KB article for Composer that covers a lot of the common issues customers encounter here.
At some point, every View administrator who uses a linked clone pool is going to need to do some troubleshooting. Most linked clone troubleshooting involves a component called Composer.
Composer is an add-on for VMware Horizon View and is used to build linked clone desktops. Details about linked clones and Composer operations can be found in my previous posts, What is a linked clone? and part II of that topic.
Today we will focus on troubleshooting Composer when it breaks.
We are in the process of compiling a KB which will serve as the go-to article for Composer. This will contain links to important KBs, common issues, and procedures for repair. In the meantime, I thought this tactic would be good to share.
Compatibility is more important than many admins realize. VMware builds, tests, certifies and supports components that are built to work together.
The Connection Server talks to:
- View Agent
- Security Server
- and the clients
Composer in turn, talks to:
- Connection Server
- The hosts
- Active Directory
- The guest OS
As you can imagine, it’s easy for problems to balloon out of control if a component doesn’t talk properly to another. So, you need to ensure that every component is compatible and is designed to work with every other.
Identifying where a problem exists is the first step to solving it. Composer can be nonfunctional because of factors that are entirely outside of Composer itself. For example, View doesn’t build desktops, that step is done by vCenter through API calls. If you are trying to build desktops and nothing is happening, it doesn’t mean View or Composer are at fault. vCenter needs to be fully functioning properly for View to be able to provision desktops. Along the same lines, Composer needs to be able to talk to all of the hosts in a cluster plus your Active Directory to be able to customize VMs, so if you have a dead host, Composer will fail.
Is Composer at fault then if it doesn’t work? Well, what about the guest VM? Does it get an IP address? Does it boot? If the answer to any of these is no, then Composer can’t do its job.
One of the tactics I take when Composer fails is to manually step though all of the processes involved.
- Can I clone the base image?
- Can I change customize it?
- Can I activate it?
- Is it network accessible?
If the answer to any of these questions is no, the problem is outside of Composer. Understanding where the linked clone process fails is the key to resolving problems.
Here is our Top 20 KB list for December 2014. This list is ranked by the number of times a VMware Support Request was resolved by following the steps in a published Knowledge Base article.
- VMware ESXi 5.x host experiences a purple diagnostic screen mentioning E1000PollRxRing and E1000DevRx (2059053)
- Installing async drivers on VMware ESXi 5.0, 5.1, and 5.5 (2005205)
- Investigating virtual machine file locks on ESXi/ESX (10051)
- Commands to monitor snapshot deletion in VMware ESX/ESXi (1007566)
- An ESXi 5.x host running on HP server fails with a purple diagnostic screen and the error: hpsa_update_scsi_devices or detect_controller_lockup_thread (2075978)
- Determining Network/Storage firmware and driver version in ESXi/ESX 4.x and ESXi 5.x (1027206)
- Broadcom 5719/5720 NICs using tg3 driver become unresponsive and stop traffic in vSphere (2035701)
- Unmounting a LUN or detaching a datastore/storage device from multiple VMware ESXi 5.x hosts (2004605)
- VMware ESXi 5.x host experiences a purple diagnostic screen mentioning E1000PollRxRing, E1000DevRx and Net_AcceptRxList (2079094)
- vSphere handling of LUNs detected as snapshot LUNs (1011387)
- Recreating a missing virtual machine disk descriptor file (1002511)
- Using esxtop to identify storage performance issues for ESX / ESXi (multiple versions) (1008205)
- Storage device performance deteriorated (2007236)
- Committing snapshots when there are no snapshot entries in the Snapshot Manager (1002310)
- Snapshot consolidation in VMware ESXi 5.5.x fails with the error: maximum consolidate retries was exceeded for scsix:x (2082886)
- Testing VMkernel network connectivity with the vmkping command (1003728)
- Information about the error: state in doubt; requested fast path state update (1022026)
- Identifying and addressing Non-Maskable Interrupt events on an ESX/ESXi host (1804)
- Understanding virtual machine snapshots in VMware ESXi and ESX (1015180)
- Best practices for virtual machine snapshots in the VMware environment (1025279)
Once again this year, the folks behind Knowledge Experience are coming to VMworld to showcase all the new things we've been up to since last year. I am sure you are asking why it is called Knowledge Experience – we have a new mission and vision and that is to provide contextual content to the customer to ensure they can solve their issue before they need to create a service request – we are looking for your insights and feedback on how you would like to see this.
Some of you will remember the great vSphere networking posters we were handing out last year. We're happy to announce we have another one - this time for VMware View. All the interconnecting ports/protocols... these look great on the wall! To get yours, come say hello to Rick Blythe at the VMware Communities Info Desk in the Hang Space during these times:
- Monday: 11am – 2pm
- Tuesday: 11am – 2pm
- Wednesday: 1pm – 4pm
That's not all -- in the Solutions Exchange Sharon, Robyn, and Rick have two demos for you:
- New My VMware Web Portal prototype
- New My VMware iPhone App prototype
We're really pumped to hear what you have to say about how we can provide you more contextual content to help you solve problems before creating a support request and therefore reducing your time and effort so that you can get back to your day jobs - We'll be right next to the My VMware pod. Our pod is titled:
Using Knowledge to Get Answers Quickly
- Leverage online self-help support
- Prevent or resolve problems quickly
- Provide input to new concierge model
We hope you drop by; we'd love to hear what you think!
See you there!