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Category Archives: Knowledge Base

Official VMware Knowledge Base

Horizon View Connection Protocols

The primary main connection protocols that customers use to connect to their virtual desktop infrastructures include PCoIP, BLAST, and to a lesser extent, RDP. Our front line tech support engineers have compiled this list of articles which cover the most common issues with PCoIP and BLAST:

PCoIP

BLAST

Unable to access Administration and Licensing in vSphere Web Client

After upgrading or deploy the vCenter Server 6.0 or vCenter Server Appliance 6.0, some customers are being denied access to some features. Namely-

  • You are unable to access or see the Single Sign-On administration section
  • When attempting to access the System Configuration (located at: Administration > System Configuration) section, you are presented with:
    You do not have permissions to view this page. You must be a member of the SystemConfiguration.Administrators group in vCenter Single Sign-On to access System Configuration.
  • When attempting to access the Licensing administration (located at: Administration > Licensing > Licenses or Administration > Licensing > Reports) section, you are presented with:
    To view and manage licenses, you must have the Global.Licenses privilege on the vCenter Server system where this vSphere Web Client runs.

If you are encountering any of these messages you will want to check out this recent KB article:
Unable to access new Administration and Licensing features in the vSphere Web Client 6.0 (2120255)

Administration and Licensing in vSphere Web Client

Top 20 Articles for June 2015

Here is our Top 20 KB list for June 2015. This list is ranked by the number of times a VMware Support Request was resolved by following the steps in a published Knowledge Base article.

1. VMware ESXi 5.x host experiences a purple diagnostic screen mentioning E1000PollRxRing and E1000DevRx (2059053)

2. Installing VMware Tools in a Fusion virtual machine running Windows (1003417)

3. Troubleshooting Fusion virtual machine performance issues (1015676)

4. Purging old data from the database used by VMware vCenter Server (1025914)

5. Installing Windows in a virtual machine using VMware Fusion Easy Install (1011677)

6. Commands to monitor snapshot deletion in VMware ESXi/ESX (1007566)

7. ESXi host cannot initiate vMotion or enable services and reports the error: Heap globalCartel-1 already at its maximum size.Cannot expand (2085618)

8. Installing async drivers on VMware ESXi 5.x and ESXi 6.0.x (2005205)

9. Accessing the vdp-configure or FLR portal page in VMware vSphere Data Protection 5.x and 6.0.x fails in modern versions of Internet Explorer, Chrome and Firefox (2111900)

10. Installing vCenter Server 5.5 best practices (2052334)

11. Re-pointing and re-registering VMware vCenter Server 5.1 / 5.5 and components (2033620)

12. Unmounting a LUN or detaching a datastore/storage device from multiple VMware ESXi 5.x/6.0 hosts (2004605)

13. Manually deleting linked clones or stale virtual desktop entries from the View Composer database in VMware View Manager and VMware Horizon View (2015112)

14. Troubleshooting Fusion virtual machine startup issues (1014534)

15. Generating and importing a signed SSL certificate into VMware Horizon View 5.1/5.2/5.3/6.0 using Microsoft Certreq (2032400)

16. Investigating virtual machine file locks on ESXi/ESX (10051)

17. Resetting the VMware vCenter Server 5.x Inventory Service database (2042200)

18. Creating a persistent scratch location for ESXi 4.x/5.x/6.0 (1033696)

19. Determining Network/Storage firmware and driver version in ESXi/ESX 4.x, ESXi 5.x and ESXi 6.x (1027206)

20. Powering off a virtual machine on an ESXi host (1014165)

Top 20 Articles for April 2015

Here is our Top 20 KB list for April 2015. This list is ranked by the number of times a VMware Support Request was resolved by following the steps in a published Knowledge Base article.

1. VMware ESXi 5.x host experiences a purple diagnostic screen mentioning E1000PollRxRing and E1000DevRx (2059053)

2. Troubleshooting Fusion virtual machine performance issues (1015676)

3. ESXi host cannot initiate vMotion or enable services and reports the error: Heap globalCartel-1 already at its maximum size.Cannot expand (2085618)

4. Installing async drivers on VMware ESXi 5.x and ESXi 6.0.x (2005205)

5. Installing Windows in a virtual machine using VMware Fusion Easy Install (1011677)

6. Installing vCenter Server 5.5 best practices (2052334)

7. Manually deleting linked clones or stale virtual desktop entries from the View Composer database in VMware View Manager and Horizon View (2015112)

8. Correlating VMware products build numbers to update levels (1014508)

9. Purging old data from the database used by VMware vCenter Server (1025914)

10. Installing VMware Tools in a Fusion virtual machine running Windows (1003417)

11. Resetting the VMware vCenter Server 5.x Inventory Service database (2042200)

12. Commands to monitor snapshot deletion in VMware ESXi/ESX (1007566)

13. Investigating virtual machine file locks on ESXi/ESX (10051)

14. Troubleshooting Fusion virtual machine startup issues (1014534)

15. Unmounting a LUN or detaching a datastore/storage device from multiple VMware ESXi 5.x/6.0 hosts (2004605)

16. Powering off a virtual machine on an ESXi host (1014165)

17. Troubleshooting networking and internet connection issues in VMware Fusion (1016466)

18. Troubleshooting printer connection issues in VMware Fusion (1014535)

19. Determining Network/Storage firmware and driver version in ESXi/ESX 4.x, ESXi 5.x and ESXi 6.x (1027206)

20. Upgrading to vCenter Server 5.5 best practices (2053132)

Refresh: Top 20 Horizon with View KB articles

announcementToday we have refreshed our top 20 list of VMware View specific KBs. Some have dropped off the list while others are now trending upward.  Have a look and see if you are encountering any of these issues in View.

 

  1. Manually deleting linked clones or stale virtual desktop entries from the View Composer database in VMware View Manager and Horizon View (2015112)
  2. Pool settings are not saved, new pools cannot be created, and vCenter Server tasks are not processed in a Horizon View environment (2082413)
  3. Generating and importing a signed SSL certificate into VMware Horizon View 5.1/5.2/5.3/6.0 using Microsoft Certreq (2032400)
  4. The time stamp on a snapshot image does not update automatically in VMware Horizon View (2074301)
  5. Network connectivity requirements for VMware View Manager 4.5 and later (1027217)
  6. Manually deleting replica virtual machines in VMware Horizon View 5.x (1008704)
  7. Connecting to the View ADAM Database (2012377)
  8. VMware Horizon View Best Practices (1020305)
  9. Forcing replication between ADAM databases (1021805)
  10. Restart order of the View environment to clear ADLDS (ADAM) synchronization in View 4.5, 4.6, 5.0, and 5.1 (2068381)
  11. Provisioning View desktops fails due to customization timeout errors (2007319)
  12. Generating a Horizon View SSL certificate request using the Microsoft Management Console (MMC) Certificates snap-in (2068666)
  13. Legacy applications fail to start with the VMware View 6.0.x agent installed (2091845)
  14. Troubleshooting a black screen when logging into a Horizon View virtual desktop using PCoIP (1028332)
  15. Resolving licensing errors when deploying virtual Office to a system with Office installed natively (2107369)
  16. Troubleshooting SSL certificate issues in VMware Horizon View 5.1 and later (2082408)
  17. The Event database performance in VMware View 6.0.x is extremely slow (2094580)
  18. Configuring USB device filters and redirecting Human Interface Devices (HIDs) in View Client (1011600)
  19. Finding and removing unused replica virtual machines in the VMware Horizon View (2009844)
  20. PCoIP Disconnection Codes (2012101)

Top 20 Articles for March 2015

Here is our Top 20 KB list for March 2015. This list is ranked by the number of times a VMware Support Request was resolved by following the steps in a published Knowledge Base article.

1. VMware ESXi 5.x host experiences a purple diagnostic screen mentioning E1000PollRxRing and E1000DevRx (2059053)

2. ESXi host cannot initiate vMotion or enable services and reports the error: Heap globalCartel-1 already at its maximum size.Cannot expand (2085618)

3. Installing async drivers on VMware ESXi 5.x and ESXi 6.0.x (2005205)

4. Correlating VMware products build numbers to update levels (1014508)

5. Manually deleting linked clones or stale virtual desktop entries from the View Composer database in VMware View Manager and Horizon View (2015112)

6. Uninstalling and manually installing VMware Tools in VMware Fusion (1014522)

7. Installing VMware Tools in a Fusion virtual machine running Windows (1003417)

8. Troubleshooting Fusion virtual machine performance issues (1015676)

9. Purging old data from the database used by VMware vCenter Server (1025914)

10. Determining Network/Storage firmware and driver version in ESXi/ESX 4.x, ESXi 5.x and ESXi 6.x (1027206)

11. Installing Windows in a virtual machine using VMware Fusion Easy Install (1011677)

12. Re-pointing and re-registering VMware vCenter Server 5.1 / 5.5 and components (2033620)

13. Installing vCenter Server 5.5 best practices (2052334)

14. Commands to monitor snapshot deletion in VMware ESXi/ESX (1007566)

15. Upgrading to vCenter Server 5.5 best practices (2053132)

16. Resetting the VMware vCenter Server 5.x Inventory Service database (2042200)

17. Installing or upgrading to ESXi 5.5 best practices (2052329)

18. Investigating virtual machine file locks on ESXi/ESX (10051)

19. Troubleshooting networking and internet connection issues in VMware Fusion (1016466)

20. Unmounting a LUN or detaching a datastore/storage device from multiple VMware ESXi 5.x/6.0 hosts (2004605)

Access Denied - You don't have permission to access ...

We've noticed a number of you who are encountering an error when attempting to access the VMware Knowledgebase, whether it be the main landing page, or a specific article in the KB. You see something like:

Access Denied - You don't have permission to access "http://kb.vmware.com/" on this server.

We are aware of the problem and are investigating the issue on our servers, but in the meantime we want everyone to know the work-around. Go into the menu of the browser you are using and clear both the cookies and the cache.  Then reload the KB URL - it should then work.

We apologize for this inconvenience.

vSphere 6.0 is here! – KBs you need to know about

vSphere 6.0 has been released for all to download. We’re sure vSphere users are all eager to install a copy and start kicking the tires, and we’re just as eager to see that you get started on the right foot. With this in mind, we have created the following list of Knowledge Base articles that are brand new, or have been updated for vSphere 6. You’ll notice lots of how-to KBs here.

ESXi\Hypervisor

Devices deprecated and unsupported in ESXi 6.0 (2087970)

Update sequence for vSphere 6.0 and its compatible VMware products (2109760)

ESXi/ESX hosts and compatible virtual machine hardware versions list (2007240)

Troubleshooting native drivers in ESXi 5.5 or later (2044993)

Methods for upgrading to ESXi 6.0 (2109711)

Methods of installing ESXi 6.0 (2109708)

Installing or upgrading to ESXi 6.0 best practices (2109712)

Installing async drivers on VMware ESXi 5.x and ESXi 6.0.x (2005205)

vSphere\vCenter Server

Important Information before upgrading to vSphere 6.0 (2110293)

List of recommended topologies for vSphere 6.0.x (2108548)

Methods for upgrading to ESXi 6.0 (2109711)

Methods of installing ESXi 6.0 (2109708)

Installing or upgrading to ESXi 6.0 best practices (2109712)

Installing async drivers on VMware ESXi 5.x and ESXi 6.0.x (2005205)

Devices deprecated and unsupported in ESXi 6.0 (2087970)

Minimum requirements for the VMware vCenter Server 6.x Appliance (2106572)

Stopping, starting, or restarting VMware vCenter Server 6.0 services (2109881)

vCenter Server

Upgrading to vCenter Server 5.5 best practices (2109772)

Installing vCenter Server 6.0 Best Practices (2107948)

Methods for installing vCenter Server 5.5 (2053142)

Upgrading to vCenter Server 6.0 without migrating SQL database to vPostgres (2109321)

Upgrading to VMware vCenter Server 6.0 with an embedded Platform Services Controller from vCenter Server 5.5 installed using the simple install method (2109559)

Upgrading VMware vCenter Single Sign-on 5.5 to a VMware vCenter Server 6.0 Platform Services Controller 6.0 (2109560)

Upgrading VMware vCenter Server 5.5 to vCenter Server 6.0 with an external Platform Services Controller (2109562)

vSphere with Operations Management Support Center

VMware vSphere and vSphere with Operations Management 6.x Licensing and Compatibility FAQ (2107528)

End of Availability and End of Support Life for VMware vCloud Director 5.1 Standalone (2057589)

Unable to connect to vRealize Operations appliance (2000208)

Active Directory account locks out due to repeated failed login attempts from vCenter Server (2001703)

Collecting diagnostic information for VMware vRealize Operations Enterprise 1.0 and VMware vRealize Operations Standalone 5.x (2006599)

VSAN

Collecting diagnostic information for VMware products (1008524)

Configuring Virtual SAN VMkernel networking (2058368)

Enabling or disabling a Virtual SAN cluster (2058322)

vSphere 6. Virtual SAN requirements (2106708)

Adding a host back to a Virtual SAN cluster after an ESXi host rebuild (2059091)

Requirements and considerations for the deployment of VMware Virtual SAN (VSAN) (2068911)

Migration from vSphere Storage Appliance (VSA) to VMware Virtual SAN (VSAN) (2068923)

SRM

Collecting diagnostic information for Site Recovery Manager (1009253)

Requirements when using trusted certificates with VMware Site Recovery Manager 1.0.x/4.0.x/4.1.x/5.x (1008426)

Operational Limits for Site Recovery Manager 6.0 (2105500)

How Site Recovery Manager Handles Storage DRS Tagging (2108196)

Setting up VMware vCenter Site Recovery Manager with Partner Storage Arrays (1014610)

Network Ports for Site Recovery Manager 6.0 (2103394)

VMware vRealize

Uninstalling a plug-in from VMware vRealize Orchestrator (formerly known as VMware vCenter Orchestrator) (2064575)

Working with vRealize Orchestrator over SSL connection (2007032)

Deploying and using the SSL Certificate Automation Tool 5.5 (2057340)

VMware vRealize Orchestrator times out with the error: Timeout, unable to get property name' (2007423)

VMware vRealize Orchestrator 5.1 login to vCenter Server fails with the error: Unexpected status code: 400 (2042461)

VMware Virtual Appliances and customizations to operating system and included packages (2090839)

How to upgrade vCenter Server 5.5 to vCenter Server 6.0 with an external Platform Services Controller

Our first video today discusses and demonstrates how to upgrade vCenter Server 5.5 to vCenter Server 6.0 with an external Platform Services Controller.

For additional information, see VMware Knowledge Base article Upgrading VMware vCenter Server 5.5 to vCenter Server 6.0 with an external Platrfom Services Controller (2109562).

Top 20 Articles for January 2015

Here is our Top 20 KB list for January 2015. This list is ranked by the number of times a VMware Support Request was resolved by following the steps in a published Knowledge Base article.

1. ESXi host cannot initiate vMotion or enable services and reports the error: Heap globalCartel-1 already at its maximum size.Cannot expand (2085618)

2. Troubleshooting Fusion virtual machine performance issues (1015676)

3. VMware Response to CVE-2015-0235 - glibc gethostbyname buffer overflow, aka "Ghost” (2105862)

4. VMware ESXi 5.x host experiences a purple diagnostic screen mentioning E1000PollRxRing and E1000DevRx (2059053)

5. Installing async drivers on VMware ESXi 5.0, 5.1, and 5.5 (2005205)

6. Installing Windows in a virtual machine using VMware Fusion Easy Install (1011677)

7. Installing vCenter Server 5.5 best practices (2052334)

8. Installing VMware Tools in a Fusion virtual machine running Windows (1003417)

9. Purging old data from the database used by VMware vCenter Server 4.x and 5.x (1025914)

10. Investigating virtual machine file locks on ESXi/ESX (10051)

11. Re-pointing and re-registering VMware vCenter Server 5.1 / 5.5 and components (2033620)

12. Determining Network/Storage firmware and driver version in ESXi/ESX 4.x and ESXi 5.x (1027206)

13. Installing or upgrading to ESXi 5.5 best practices (2052329)

14. Manually deleting linked clones or stale virtual desktop entries from the View Composer database in VMware View Manager and Horizon View (2015112)

15. Upgrading to vCenter Server 5.5 best practices (2053132)

16. Correlating VMware products build numbers to update levels (1014508)

17. Methods for upgrading to ESXi 5.5 (2058352)

18. Resetting the VMware vCenter Server 5.x Inventory Service database (2042200)

19. Converting a physical machine for Fusion, Workstation, or Player using Converter Standalone (2005129)

20. Troubleshooting networking and internet connection issues in VMware Fusion (1016466)