VMware recently launched the new VMWARE Secure Data Transfer portal which offers the ability to upload diagnostic information and files to VMware in a safe and secure way.
To address a Support Request, VMware Technical Support may request diagnostic information from the affected VMware products. Our video today provides a demonstration of the procedures necessary to upload diagnostic information to VMware using the Secure FTP (sftpsite.vmware.com) portal.
Uploading diagnostic information to VMware using the Secure FTP portal includes these methods:
Using your web browser and the HTML Interface
Using your web browser and the Java Applet
Using the command-line from a Linux operating system
Using third-party clients
Internet Explorer 9 and above is supported.
Other supported browsers include Firefox, Chrome, and Safari.
When uploading with Internet Explorer 10/11, you may have to switch to compatibility mode.
Do not use the HTML interface to upload files larger than 2 GB.
A new year is upon us and with it brings some new videos!
The first video of 2014 is for our VMware Fusion users and features a demonstration showing how you can install OS X 10.9 Mavericks as a guest operating system inside of a virtual machine running on VMware Fusion 6.
Apple’s End User license agreement allows you to install up to two additional copies of Mac OS X 10.9 on a Mac that is already running a retail version of the operating system and not a pre-installed version.
The installation sequence demonstrated within this video has been shortened for demonstration purposes. Actual installation will take several minutes to complete.
Seasonal greetings from the KBTV team here at VMware.
As it is the time of year for giving, today we are giving our vSphere 5.5 users a small present of three new short videos which demonstrate how to allocate, adjust, and disable vSphere Flash resources to a virtual machine in vSphere 5.5
The videos are based on the following VMware Knowledge Base articles:
One thing that catches a few customers up is the process of installing async drivers in their ESXi host … We have a KB article on the topic here, but there is more than one method to choose from and preparation steps involved. Since these steps might seem a little tricky, we decided a quick, live video explaining the topic might help many of you.
We called upon Kiwi Ssennyonjo to walk us through the salient points.
VMware ESXi 5.5 allows you to upgrade from previous ESXi versions using several different methods. These methods are described and outlined in VMware Knowledge Base article Methods for upgrading to ESXi 5.5 (2058352).
In this new video tutorial we demonstrate how you can upgrade from VMware ESXi 5.1 to ESXi 5.5 using the Interactive Installer that is supplied on the ESXi 5.5 Installation Media. We’ll show you the step-by-step procedure for performing a basic upgrade from ESXi version 5.1 to version 5.5 using the Interactive Installation method, however the instructions apply to older versions of ESXi as well.
In today’s new video tutorial, we discuss and demonstrate the process for manually collecting diagnostic logs from the Android VMware Switch.
The normal method to collect the logs from a VMware Ready device is using the VMware Horizon Mobile Server console or through the Horizon Workspace console to which the device is connected. However, if the device fails to connect to the server, you may have to collect the logs from the device itself.
This video provides steps to collect the logs from a VMware Ready device on which the VMware Switch application is installed when other methods are not applicable.
With the vSphere 5.5 release a few weeks back a new feature called Virtual Flash was introduced.
We put together this video which provides an overview of this new Virtual Flash feature and its benefits in a vSphere environment.
In essence, Virtual Flash allows you to accelerate virtual machine performance through the use of local SSD (Solid State) disks, which serve flash memory cache to chosen virtual machines running on the ESXi host. Virtual Flash Read Cache can supply low latency for extreme latency sensitive applications which helps to enable the virtualization of some computer systems/applications previously considered too I/O intensive. Virtual Flash caching is achieved using flash memory in the form of solid state disks (SSDs).
We will be following this video up with some new short and quick tutorials over the next few days which will cover:
Allocating Virtual Flash Read Cache to a virtual machine
Adjusting the amount of VIrtual Flash Read Cache caching in a virtual machine
Disabling Virtual Flash Read Cache caching in a virtual machine