As we spoke about in this announcement, here are our currently trending KB articles related to ESXi and vCenter Server. These are the issues the majority of users are encountering. See anything familiar?
Something you’re going to see starting today are a new breed of KB articles, titled “Trending Issues: <topic of interest>“. Our plan is to run reports on incoming support traffic and determine which KB articles are used most often. As well, we are interviewing our front-line support engineers and asking what issues they are experiencing the most. The plan is once they are established to update them periodically, depending on the trends we see.
Our first set of articles will be of interest to our users of VMware Fusion.
For those of you administering multiple vSphere environments, getting a SSO multisite deployment up and running in a correct configuration is very important. Multisite deployments are where a local replica is maintained at remote sites of the primary vCenter Single Sign-On instance. The process of setting this up is not complicated, but it is possible to take a wrong turn and end up wasting a whole lot of time correcting it. That is why we have created a best-practice Knowledgebase article titled: Multisite Single Sign-On deployment best practices. (2042849). We highly recommend you look at the examples in that article.
We’ve written extensively in this blog about SSO in the past. You can see all the other posts on the topic here: http://blogs.vmware.com/kb/tag/sso
If you are still at the point where you are asking yourself- what is SSO? and why do I care? we recommend you start with this great introduction from Justin King: vCenter Single Sign-On Part 1: what is vCenter Single Sign-On?
As a quick follow-up to our Introducing VMware vCenter Support Assistant 5.1 launch post, we put together a list of all the KB articles for the product.
If you’re jumping on this new plug-in, and we don’t see why you wouldn’t, then it’s always good to be armed with official support documentation for those corner cases when something goes wrong.
As time passes and new issues come up, this list will grow. To get the full listing just go to the main Knowledgebase page kb.vmware.com and select VMware vCenter Support Assistant as the product. Then click search.
To wrap up the just-ended year, we thought we’d put a slightly different slant on the typical “Top-10 List of 2012″ style of post. Instead of sorting the list by number of views, we’ve sorted our list by the number of comments we received (in descending order). This tells us a bit more about what content you like to engage with. It’s interesting because we see three different types of posts: those which specifically ask a question, those which addressed frequently asked questions, and those which generated a bit of an emotional response, if even not always in a favorable light.
- VMware Workstation 9 is here. Any Questions?
- ALERT: vSphere 5.1 is not compatible with any versions of VMware View
- VMware Fusion 5 is here. Questions?
- Where is the Best Practice Guide for SSO?
- My VMware Improvements
- Implementing CA signed SSL certificates with vSphere 5.1
- Configuring and Using WSX in VMware Workstation 9
- vSphere SSO Resources
- ALERT: vCenter Server Services hang on startup after upgrading to vCenter Server 5.1
- Restricting virtual machines in VMware Workstation 9.x
We love hearing your comments! In fact, why not take a moment right now and jot down below which topics you’d like to read about here on the Support Insider? For instance:
- How do you like our Engineer deep-dives?
- What about ALERTS? How valuable are these to you?
- Rich content like video? Is this the way to go for technical content?
- Anything else! This blog is for you. How may we help you?
In case you missed it, William Lam posted a couple of days ago on the vSphere Blog about where customers should go if they have questions and are looking for support for VMware’s API and SDK. I won’t duplicate William’s post here, but the part that was important to us in GSS was his mention of the VMware SDK Support Program, which has been around for a few years, but is not that well known.
“The folks on the team are experts in the VMware’s APIs and SDKs and support a variety of products ranging from vSphere, vSphere Web Client, vCloud Director, vCloud Automation Center just to name a few and you can find the complete list here.”
We recommend checking out William’s full post, it includes addition information for 3rd party vendors and partners.
We’ve noticed a few customers contacting our Twitter account @vmwarecares regarding purchases they are making in our online store for either VMware Fusion or WMware Workstation. Some of you are going through the purchase process and when it comes to taking your credit card details, you notice the billing or shipping address is not what it should be. Since more than one of you have encountered this, I thought I’d address it here.
For this situation, we’ve created two Knowledge Base articles, one for Fusion, one for Workstation:
These cover in detail what you need to do, but it boils down to a requirement that your My VMware address be set before you start the purchase process.