Home > Blogs > VMware Support Insider > Category Archives: Enterprise Desktop

Category Archives: Enterprise Desktop

VMware View – Top 20 KB Articles

announcement Hey there VMware View implementers, here’s a top 20 VMware View specific KBs list to help you avoid issues that many of you have reported. This list is hand picked by our View Support Engineers. Keep this list handy.

  1. VMware Horizon View trending issues by product version (2089340)
  2. Manually deleting linked clones or stale virtual desktop entries from the View Composer database in VMware View Manager and Horizon View (2015112)
  3. Troubleshooting SSL certificate issues in VMware Horizon View 5.1 and later (2082408)
  4. Troubleshooting VMware Horizon View HTML Access (2046427)
  5. Troubleshooting a black screen when logging into a Horizon View virtual desktop using PCoIP (1028332)
  6. Pool settings are not saved, new pools cannot be created, and vCenter Server tasks are not processed in a Horizon View environment (2082413)
  7. VMware View Composer installation best practices and troubleshooting (2083555)
  8. Moving a persistent data disk to another View desktop (1033286)
  9. Configuring VMware View Event database on an SQL server fails with the error: An error occurred while attempting to configure the database (1029537)
  10. Enabling RSA SecurID authentication on a View Connection Server fails when there are multiple network interfaces on the Connection Server (2043055)
  11. Manually deleting replica virtual machines in VMware Horizon View 5.x (1008704)
  12. Troubleshooting Horizon View user permission issues with vCenter Server (2085142)
  13. Troubleshooting Persona Management (2008457)
  14. Investigating VMware View Composer failure codes (2085204)
  15. Generating and importing a signed SSL certificate into VMware Horizon View 5.1/5.2/5.3 using Microsoft Certreq (2032400)
  16. Managing persistent disks in VMware Horizon View 4.6 and later (2086416)
  17. Troubleshooting Agent Unreachable status in VMware Horizon View (2083535)
  18. Performing maintenance or Composer operations on the VMware Horizon View desktops fail (2086530)
  19. Connections to the Horizon View Connection Server or Security Server fail with SSL errors (2072459)
  20. Performing maintenance or Composer operations on the VMware Horizon View desktops fail (2086530)

New Horizon View poster available today!

Remember the immensely popular Network port diagram for vSphere 5.x we released back in July? Many of you got your hands on a physical copy at VMworld that we were handing out at the Social Support booth in the Hang Space.

Today we make good on a promise to release one for Horizon View 5.2 Click the image to be taken to the KB article which contains the pdf file.

Network port diagram for Horizon View

Network port diagram for Horizon View (2061913)

Let us know what you think in the comment area below; we’re interested!

Trending Issues in ESXi and vCenter Server

As we spoke about in this announcement, here are our currently trending KB articles related to ESXi and vCenter Server. These are the issues the majority of users are encountering. See anything familiar?

How to remove linked clone references from the VMware View Composer database

Greetings from the KBTV team!

Today we have a new video that discusses and demonstrates the process for removing linked clone virtual machine references from the VMware View Composer database using the SviConfig command.

The solution described within this video applies to VMware View versions 4.5 and later. Further information can be seen in the related Knowledge Base article: Manually deleting linked clones or stale virtual desktop entries from VMware View Manager 4.5 and later (2015112).

For instructions for older versions of VMware View such as 3.x and 4.0.x, check out VMware Knowledge Base article: Manually deleting linked clones or stale desktop entries from VMware View Manager 4.5 and later (1008658).

 

VMware View 5.1 Tech Preview – A deeper look at the View Composer API for Array Integration

To start off with the new week we have a new video which will demonstrate our View Composer API for Array Integration in VMware View 5.1 which is currently in a "Tech Preview" state. "Tech Preview" means that the feature is experimental and should only be used in a test and development environment. For more details read about VMware Experimental Feature Support.

Essentially what the feature allows you to do is to offload the creation of the linked clones which back your View desktops to the storage array, and let the storage array handle this task. The main advantage of VCAI is an improvement in performance and a reduction in the time taken to provision desktops based on linked clone pools. This task can now be offloaded to the array, which can then provision these linked clones natively rather than have the ESXi host do it.

This video features our friend Cormac Hogan who is a Senior Technical Marketing Architect for Storage here at VMware.  You can read more concerning this topic in: A closer look at the View Composer API for Array Integration [incl. Video].

You can follow Cormac at @VMwareStorage on Twitter and keep updated with all things related to VMware Storage by subscribing to the VMware Storage Blog.

Collecting diagnostic information for VMware View

Greetings KBTV friends!

We have a new video for you today. it is a short video, but one which will be useful for all users who ever have to troubleshoot their VMware View environments.

This video demonstrates how to collect the diagnostic information for the various components within a VMware View environment. This can be especially useful when working with VMware's Technical Support staff in relation to a Support Request you may have opened, as by providing them with the necessary log support data at the beginning of the investigation process will speed up the entire process and help you get back to a more stable environment as soon as possible. 

For additional details see Collecting diagnostic information for VMware View (1017939) in our Knowledge Base

 

Tech Talk Episode 3 Part 3 – VMware View Discussion

Here is another video wherein Rick and Scott discuss VMware View.

This is the third and concluding part in a three-part series which dives into various different aspects of the VMware View product. In this third installment Rick and Scott discuss how the VMware ThinApp product ties into the VMware View product.

Tech Talk Episode 3 Part 2 – VMware View Discussion

In this episode Rick and Scott discuss VMware View.

This is the second part in a three-part series which dives into various different aspects of the VMware View product. In this second, installment Rick and Scott discuss how VMware View is set up and how it can be leveraged in your organization.

How to configure the PCoIP Secure Gateway in VMware View 4.6

We have a new KB TV video for you today on configuring the PCoIP Secure Gateway to allow PCoIP connections through the Security Server or the Connection Server.

The video complements, and is embedded in KB article 1036208 Configuring PCoIP Secure Gateway in VMware View 4.6

PCoIP Secure Gateway, introduced in VMware View 4.6, provides the functionality to pass the connection (proxy) through the Connection Server or the Security Server. Now, both the Security Server and the Connection Server can work as proxy. Security Servers are used with external connections and Connection Servers are used with internal connections.

Tech Talk Episode 3 Part 1 – VMware View Discussion

Here we have another video in our on-going Tech Talk series featuring Rick Blythe and Scott Laforet.

In this episode Rick and Scott discuss VMware View. This is the first part in a three-part series which dives into various different aspects of the VMware View product. In this first installment Rick and Scott provide a high-level overview of some of the main technologies that are used within VMware View.

Be sure to keep an eye out over the next week or so for the second installment in this very informative three-part series.