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Category Archives: Consumer Desktop

Installing Mac OS X 10.8 (Mountain Lion) as a guest operating system in VMware Fusion 5

Greetings KBTV fans and a very happy Friday to you!

Today we have a new video for our VMware Fusion users which discusses and demonstrates installing Mac OS X 10.8 (Mountain Lion) as a guest operating system in VMware Fusion 5.

A few things to point out before trying this out in your own environments:

  • Apple’s End User License Agreement allows you to install up to two additional copies of Mountain Lion on your Mac, which is already running a retail version of Mountain Lion.
  • You cannot install OS X 10.8 on a Mac running OS X 10.7.
  • Installing Mountain Lion as a guest operating system is only supported in VMware Fusion 5 and not older VMware Fusion versions.

The installation process itself is relatively straight forward and easy. Between following this video tutorial and the written instructions in VMware Knowledge Base article Installing Mountain Lion as a guest operating system in VMware Fusion 5 (2033778), you should be all set.

Note: For best viewing results, ensure that the 720p quality setting is selected and view in full screen mode.

Enjoy the video and enjoy your weekend!

Trending Issues in VMware Fusion

Something you’re going to see starting today are a new breed of KB articles, titled “Trending Issues: <topic of interest>“. Our plan is to run reports on incoming support traffic and determine which KB articles are used most often. As well, we are interviewing our front-line support engineers and asking what issues they are experiencing the most. The plan is once they are established to update them periodically, depending on the trends we see.

Our first set of articles will be of interest to our users of VMware Fusion.

Networking options in VMware Workstation and Fusion

Networking in VMware Workstation and FusionWhether you just bought yourself a copy of VMware Fusion (for your Mac), Workstation (for Windows or linux) or are using Player, Ace, or even the old VMware Server product, you’ll be soon setting up your first virtual machine. Your new vm is going to want to talk to the outside world just like your physical machine, so it’s a good idea to understand some basic options available to you to ensure your new vm works right out of the box.

There are three types of networking available to virtual machines. Each type has its own uses, behaviors and features. They are as follows:

  • Bridged networking
  • Host-only networking
  • Network Address Translation (NAT) networking

Using the wrong networking type or configuration settings may result in undesirable behavior, and frustration on your part, so lets understand these three variations and what they mean to you.

Bridged networking connects a virtual machine to a network using the host computer’s Ethernet adapter. If your host computer is on an Ethernet network ,this is often the easiest way to give your virtual machine access to that network. If you use bridged networking, your vm is a full participant in the network. It has access to other machines on the network and can be contacted by other machines on the network as if it were a physical computer on the network. This is a frequently used option.

Host-only networking creates a network that is completely contained within the host computer. Host-only networking provides a network connection between the virtual machine and the host computer. In this setup, your vm will not have access to the outside world, only the physical machine your are running it on. This approach can be useful if you need to set up an isolated virtual network.

Network Address Translation, or NAT for short, gives your virtual machine access to network resources using the host computer’s IP address. How is this different than bridged you ask? If you use NAT, your virtual machine does not have its own IP address on the external network. Instead, a separate private network is set up on the host computer. This method might be best if your virtual machines do not provide services but still need to access a network. So, your not running a web or print server, or doing file sharing, and so forth.

For further details on the differences and which is right for you, refer to KB article: Understanding networking types in hosted products (1006480)

Once you have an idea of which method you need for your virtual machine, we have a video which shows you how to use the Virtual Network Editor.

Share your VMs in VMware Workstation

When VMware Server was declared end of life, many end users were looking for an alternate product through which they could host their virtual machines on the network in a small environment. vSphere offered this functionality but for SMB and end users it was not a feasible option to upgrade to the Enterprise platform.

VMware subsequently added Shared VM functionality with VMware Workstation 8 and provided users an option to share virtual machines on the network. With VMware Workstation 9, we improved the functionality and added a web based access method to the shared virtual machine.

Knowledgebase article Running VMware Workstation as a server with shared virtual machines (2005585) covers this functionality in detail. It provides the steps to configure and use the function.

Another article Configuring WSX in VMware Workstation (2033641) covers the steps required to install and configure web based access for your shared virtual machine.

After configuring WSX, you can open the server address as shown below to access your virtual machine in a convenient web based user interface.

  • http://<IP Address of the WSX host>:<port configured>
  • http://<Host name of the WSX host>:<port configured>

When the page loads, it will request login credentials for the host machines to access the shared virtual machine.
On the welcome page, select the Shared VM (localhost) option. It will request the login credentials again. You can also use the Add a Server option and connect to your vSphere/ESXi setup to access the virtual machines running there.

Select the shared virtual machine to view it in the browser.
You can use the virtual machine in the web browser just as you would through the Workstation user interface.

This feature requires a HTML 5 capable browser but most modern browsers support this now.

As the world moves towards mobility, more users prefer using tablets and smartphones to accomplish work functions. With these features you can access your data and virtual machine on the go using WSX through the convenience of a web browser. WSX enables you to use the touch screen of a tablet or a smartphone to interact with your virtual desktops. A very elegant solution indeed.

Use case scenarios for WSX are only limited by your imagination. With such a wide compatibility matrix, you can use it virtually in any platform which has a HTML5 browser available.

Help for consumers using VMware Fusion

Here is a list of Hidden Gems you might find handy if you encounter a problem with VMware Fusion. These are Knowledge Base articles that we know many of you are encountering, because our Support Engineers are using them to solve Support Requests, but we thought the rest of you might not be aware these treasures even existed.

  1. Virtual machines in Fusion 5 show a black screen when started or resumed after upgrading to Mac OS X 10.7.5 (2036012)
  2. Virtual machines fail while using 3D applications after applying Apple MacBook Air and MacBook Pro Update 2.0 (2040249)
  3. Manually uninstalling VMware Fusion (1017838)
  4. Copying a virtual machine in VMware Fusion (1001524)
  5. Starting a virtual machine in Workstation 9.x or Fusion 5.x fails with the error: This virtual machine’s policies are too old to be run by this version of VMware (2034362)
  6. VMware Fusion compatibility with OS X Mountain Lion (Mac OS X 10.8) (2032208)
  7. Upgrading a VMware Fusion virtual machine from Windows XP to Windows 7 (1015396)
  8. Defragmenting, shrinking, and cleaning up Fusion virtual machine disks (1001934)

 

Help for consumers using VMware Workstation

Here is a list of Hidden Gems you might find handy if you encounter a problem with VMware Workstation. These are Knowledge Base articles that we know many of you are encountering, because our Support Engineers are using them to solve Support Requests, but we thought the rest of you might not be aware these treasures even existed.

  1. Installing VMware Workstation or VMware Tools fails with the error: 1327 or 1606 (1017886)
  2. Starting a virtual machine in Workstation 9.x or Fusion 5.x fails with the error: This virtual machine’s policies are too old to be run by this version of VMware (2034362)
  3. Repairing a virtual disk in Workstation (2019259)
  4. Updating VMware Tools fails with the error: Update Tools failed. Edit the virtual machine’s vmx file (2007298)
  5. Cleaning up after an incomplete uninstallation on a Windows host (1308)
  6. Installing Windows 8 as a guest operating system in Workstation 9.x (2033640)
  7. Troubleshooting an MSI error during a VMware product or Tools installation (1031302)
  8. Installing VMware Tools in an Ubuntu virtual machine (1022525)
  9. Powering on a virtual machine fails with the error: The VMware Authorization Service is not running (1007131)

Corrupted vmdk files?

Some of the Support Requests our Support Engineers deal with for both VMware Fusion and Workstation are data loss and vmdk (virtual hard-drive) issues with customer virtual machines. Issues vary from broken snapshot chains, deleted child or parent vmdk files, corrupt vmdk files, or a file level corruption for virtual machine files. Corruption is not taken lightly by anyone who experiences it, and as well they shouldn’t. It’s a punishing event when it happens.

In some of these Support Requests, we are unable to recover the lost files for the end user; files have been permanently deleted or corrupted.

We continue to discover that users have the (misguided) perception that taking regular snapshots can help them if data loss occurs. Unfortunately, this could not be further from the truth. Snapshots files are located on your physical machine’s physical disk and are subject to the same risk of file level corruption which can happen to any file or folder on a physical machine from some unseen mishap.

So, what is the best way to insure the integrity of your virtual machines? In one word, Backups. Just as in the physical realm, backups remain the number one protection against unforseen corruption.

The following backup procedures and best practices for virtual machines is documented in the following Knowledgebase articles.

We cannot overstate this simple piece of advice. Schedule regular backups of your important virtual machines so that you have a recovery path available.

Help for consumers using VMware products

As we looking at recent search queries and Google links to our KB articles, we’re noticing a trend. Many of you are referring to our products as simply VMware, rather than including the product name (VMware Fusion). This is fine if the problem you’re having is unique enough, but if the issue is general (like “not enough disk space”), you might get page after page of results that are irrelevant to you. This will be true whether you use Google search or our own KB search page.

If you’re getting too many search results that don’t help you, try including your product name (“Fusion”, “View”), and not just our name (“VMware”).

For more tips like this, and a multimedia presentation that ties everything together, have a look at KB article: Searching the VMware Knowledge Base (9268797).

Watch for our Hidden Gem posts in the near future for each of our Desktop products.

USB 3.0 with VMware Workstation

We recently heard some complaints about how VMware Workstation behaves when using USB 3.0 devices. One Tweet said:

“Dear @vmware, why do you suck so much at handling USB 3.0 devices with Workstation? Sincerely, <name omitted>”

We wondered if any Knowledgebase articles existed that could mitigate these issues and we were right – two articles in the KB address existed. What we decided however, is that these articles could use some significant beefing up. We don’t know if every customer encountering issues with USB 3.0 saw our KB articles, but if they did, they clearly did not help. We took this as an action item to see what we could do about it.

We got several support engineers to review these articles and update them with new information. Here are the two new and improved KBs. We heard you and we responded.

  1. Using USB 3.0 devices in Workstation on a Windows host (1025956)
  2. Host and guest OS USB 3.0 and virtual xHCI support with Workstation 9 (2041591)

Changing Billing/Shipping Address when purchasing Products

We’ve noticed a few customers contacting our Twitter account @vmwarecares regarding purchases they are making in our online store for either VMware Fusion or WMware Workstation. Some of you are going through the purchase process and when it comes to taking your credit card details, you notice the billing or shipping address is not what it should be. Since more than one of you have encountered this, I thought I’d address it here.

For this situation, we’ve created two Knowledge Base articles, one for Fusion, one for Workstation:

These cover in detail what you need to do, but it boils down to a requirement that your My VMware address be set before you start the purchase process.