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Rick Blythe

About Rick Blythe

Social Media Program Manager for VMware, Rick Blythe manages the Twitter handles @vmwarecares and @vmwarekb and curates the Support Insider Blog.

ALERT: vCAC 6.0.x tenants become inaccessible and identity stores disappear

VMware Support AlertVMware has become aware of an issue that occurs after 90 days after deployment of a template in vCloud Automation Center (vCAC) 6.0.x, tenants become inaccessible and identity stores disappear due to expiration of the tenant admin password. For more information, see the article below.

For further information and updates, please refer to KB article: vCloud Automation Center 6.0.x tenants become inaccessible and identity stores disappear (2075011) in your problem description.

Note: Any updates to this issue will be reflected in the aforementioned KB article. To be alerted when this article is updated, click Subscribe to Document in the Actions box on the KB article page.

Top 20 Articles for March 2014

Here is our Top 20 KB list for March 2014. This list is ranked by the number of times a VMware Support Request was resolved by following the steps in a published Knowledge Base article.

  1. VMware ESXi 5.x host experiences a purple diagnostic screen mentioning E1000PollRxRing and E1000DevRx
  2. Downloading and Installing VMware Fusion
  3. Installing async drivers on VMware ESXi 5.0, 5.1, and 5.5
  4. Determining Network/Storage firmware and driver version in ESXi/ESX 4.x and ESXi 5.x
  5. Installing Windows in a virtual machine using VMware Fusion Easy Install
  6. Troubleshooting Fusion virtual machine performance issues
  7. Upgrading to vCenter Server 5.5 best practices
  8. Investigating virtual machine file locks on ESXi/ESX
  9. Re-pointing and re-registering VMware vCenter Server 5.1 / 5.5 and components
  10. Uninstalling and manually installing VMware Tools in VMware Fusion
  11. Installing vCenter Server 5.5 best practices
  12. Purging old data from the database used by VMware vCenter Server 4.x and 5.x
  13. Troubleshooting Fusion virtual machine startup issues
  14. Installing or upgrading to ESXi 5.5 best practices
  15. Creating a persistent scratch location for ESXi 4.x and 5.x
  16. Unmounting a LUN or detaching a datastore/storage device from multiple VMware ESXi 5.x hosts
  17. Broadcom 5719/5720 NICs using tg3 driver become unresponsive and stop traffic in vSphere
  18. Update sequence for vSphere 5.5 and its compatible VMware products
  19. Installing VMware Tools in a Fusion virtual machine running Windows
  20. Methods of upgrading to vCenter Server 5.5

ALERT: Response to Heartbleed OpenSSL security issue

heartbleedThis week, a new vulnerability was discovered affecting SSL, a protocol most of the Internet uses to encrypt and secure communications. The VMware Security Engineering, Communications, and Response group (vSECR) is investigating the OpenSSL issue dubbed “Heartbleed”. For information on which VMware products may be affected and resolution/remediation steps, refer to the two KB articles at the bottom of this post.

For the curious, we would like to quickly explain why this particular vulnerability could be a risk across the Internet. The bug — dubbed “Heartbleed” — allows anybody to read the memory on a system that is supposed to be protected by SSL.

An anonymous attacker could potentially steal any information from an SSL-secured communication when the issue is not addressed. Best practices dictate that websites and web service providers should always use SSL-encrypted communication when dealing with sensitive information like usernames, passwords, and bank info. Heartbleed could breach that information to anybody who knows how to extract it without leaving a trace.

Scheduled Maintenance April 11

VMware will be performing a system upgrade to several VMware Support Web applications on Friday, April 11th, 2014 from 7:00PM to 7:45PM Pacific Time. If you need to file a high severity support request while the upgrade is in progress, please call VMware Technical Support for assistance. Because of this maintenance window, you may experience longer than normal wait times on the phone. We encourage you to submit your lower severity support issues via the online case logging option once the website becomes available again.

While this upgrade is in progress, you will be unable to:

  • Access or manage your VMware account
  • Submit support requests online
  • Download, purchase or register VMware products
  • Manage VMware product licenses
  • Download, purchase or register VMware products Manage VMware product licenses
  • Access VMware Communities

Please note this maintenance window does not affect the VMware Knowledgebase or the various Product Support Centers where you may find articles and notes that will help you resolve issues you may encounter.

We appreciate your patience during this maintenance period. These system upgrades are part of our commitment to continued service improvements and will help VMware better serve your needs.

Top 20 vSphere 5.5 Support Topics

Here’s our Top 20 vSphere 5.5 Knowledgebase articles for vSphere 5.5 and VMware Hypervisor 5.5

These KBs address the bulk of calls into our call centers for these products. See anything familiar in this list?

  1. VMware ESXi 5.x host experiences a purple diagnostic screen mentioning E1000PollRxRing and E1000DevRx
  2. Installing async drivers on ESXi 5.0, 5.1, and 5.5
  3. Determining Network/Storage firmware and driver version in ESXi/ESX 4.x and ESXi 5.x
  4. Collecting diagnostic information for VMware ESX/ESXi using the vSphere Client
  5. Re-pointing and re-registering VMware vCenter Server 5.1 / 5.5 and components
  6. Unmounting a LUN or detaching a datastore/storage device from multiple VMware ESXi 5.x hosts
  7. Upgrading to vCenter Server 5.5 best practices
  8. Installing or upgrading to ESXi 5.5 best practices
  9. Investigating virtual machine file locks on ESXi/ESX
  10. Creating a persistent scratch location for ESXi 4.x and 5.x
  11. Reducing the size of the vCenter Server database when the rollup scripts take a long time to run
  12. Broadcom 5719/5720 NICs using tg3 driver become unresponsive and stop traffic in vSphere
  13. Methods for upgrading to ESXi 5.5
  14. Permanent Device Loss (PDL) and All-Paths-Down (APD) in vSphere 5.x
  15. Installing vCenter Server 5.5 best practices
  16. Restarting the Management agents on an ESXi or ESX host
  17. Powering off a virtual machine on an ESXi host
  18. Migrating the vCenter Server database from SQL Express to full SQL Server
  19. Resetting the VMware vCenter Server 5.x Inventory Service database
  20. Methods of upgrading to vCenter Server 5.5

New VSAN Resources

Just hours ago VMware announced the General Availability (GA) of Virtual SAN (VSAN) 5.5. This new product is the cornerstone of our Software-Defined Storage strategy and a key pillar of our Software-Defined Data Center vision.

In typical fashion, our Documentation and KB team have lots of fresh articles you may want to be aware of as you try this new and exciting product.

Release Notes

https://www.vmware.com/support/vsphere5/doc/vsphere-esxi-55u1-release-notes.html

Download

https://my.vmware.com/web/vmware/info/slug/datacenter_cloud_infrastructure/vmware_virtual_san/5_5

New book: Getting Started with VMware Fusion

One of our own, Michael Roy has just published his first book: Getting Started with VMware Fusion, written to help readers to get started running Windows on their Mac the right way.

Michael talks about how to import your physical PC into the virtual world, and provides practical examples of how to keep your new Virtual Machine secure, backed up, and running smoothly.

Going a bit deeper, he teaches you about snapshots explaining their great uses, and also using Linked Clones in VMware Fusion Professional.

Michael Roy started at VMware working on VMware Fusion version 2 in 2009, where he co-led a world-class global support team, giving customers the help they needed to get the most out of VMware Fusion. He currently specializes in Technical Marketing for Hybrid Cloud Services.

Top 20 Articles for February 2014

Here is our Top 20 KB list for February 2014. This list is ranked by the number of times a VMware Support Request was resolved by following the steps in a published Knowledge Base article.

  1. ESXi 5.x host experiences a purple diagnostic screen mentioning E1000PollRxRing and E1000DevRx (2059053)
  2. Installing async drivers on ESXi 5.0, 5.1, and 5.5 (2005205)
  3. Downloading and installing VMware Fusion (2014097)
  4. Determining Network/Storage firmware and driver version in ESXi/ESX 4.x and ESXi 5.x (1027206)
  5. Installing Windows in a virtual machine using VMware Fusion Easy Install (1011677)
  6. Purging old data from the database used by VMware vCenter Server 4.x and 5.x (1025914)
  7. Re-pointing and re-registering VMware vCenter Server 5.1 / 5.5 and components (2033620)
  8. Unmounting a LUN or detaching a datastore/storage device from multiple ESXi 5.x hosts (2004605)
  9. Upgrading to vCenter Server 5.5 best practices (2053132)
  10. Installing or upgrading to ESXi 5.5 best practices (2052329)
  11. VMware store purchasing and order details (2006980)
  12. Creating a persistent scratch location for ESXi 4.x and 5.x (1033696)
  13. Investigating virtual machine file locks on ESXi/ESX (10051)
  14. Manually deleting linked clones or stale virtual desktop entries from VMware View Manager 3.x and 4.0.x (1008658)
  15. Troubleshooting Fusion virtual machine performance issues (1015676)
  16. Installing VMware Tools in a Fusion virtual machine running Windows (1003417)
  17. Uninstalling and manually installing VMware Tools in VMware Fusion (1014522)
  18. Manually deleting linked clones or stale virtual desktop entries from the View Composer database in VMware View Manager and Horizon View (2015112)
  19. Broadcom 5719/5720 NICs using tg3 driver become unresponsive and stop traffic in vSphere (2035701)
  20. Methods for upgrading to ESXi 5.5 (2058352)

Top 20 ESXi 5.x issues

Following on our earlier post about focusing our efforts on helping our vSphere 5.5 customers, we present to you a list of the current top 20 ESXi 5.x KB articles.

  1. ESXi 5.x host experiences a purple diagnostic screen mentioning E1000PollRxRing and E1000DevRx (2059053)
  2. Unable to delete the virtual machine snapshot due to locked files (2017072)
  3. Installing async drivers on ESXi 5.0, 5.1, and 5.5 (2005205)
  4. Collecting diagnostic information for VMware ESX/ESXi using the vSphere Client (653)
  5. Determining Network/Storage firmware and driver version in ESXi/ESX 4.x and ESXi 5.x (1027206)
  6. Broadcom 5719/5720 NICs using tg3 driver become unresponsive and stop traffic in vSphere (2035701)
  7. Investigating virtual machine file locks on ESXi/ESX (10051)
  8. Installing or upgrading to ESXi 5.5 best practices (2052329)
  9. Unmounting a LUN or detaching a datastore/storage device from multiple ESXi 5.x hosts (2004605)
  10. Restarting the Management agents on an ESXi or ESX host (1003490)
  11. Understanding virtual machine snapshots in VMware ESXi and ESX (1015180)
  12. Creating a persistent scratch location for ESXi 4.x and 5.x (1033696)
  13. Using esxtop to identify storage performance issues for ESX /ESXi (multiple versions) (1008205)
  14. Enhanced vMotion Compatibility (EVC) processor support (1003212)
  15. Methods for upgrading to ESXi 5.5 (2058352)
  16. Permanent Device Loss (PDL) and All-Paths-Down (APD) in vSphere 5.x (2004684)
  17. Commands to monitor snapshot deletion in ESX 2.5/3.x/4.x and ESXi 3.x/4.x/5.x (1007566)
  18. Updating an ESXi/ESX host using VMware vCenter Update Manager 4.x and 5.x (1019545)
  19. VMFS Heartbeat and Lock corruption on Dell EqualLogic Arrays (2049103)
  20. Configuring syslog on ESXi 5.x (2003322)

ALERT: vShield Manager UI issue after upgrading to 5.1.3

VMware Support AlertVMware has become aware of an issue that occurs after upgrading to vCloud Networking and Security (vCNS) 5.1.3 in an environment with Cisco Nexus 1000V. The vShield Manager user interface becomes unavailable.

A hot patch fix is available. This does not affect customers with VMware standard or VMware vDS switches.

If you encounter this issue, file a support request with VMware Technical Support and note Knowledge Base article: vShield Manager user interface becomes unavailable after upgrading to 5.1.3 when Cisco Nexus 1000V is present (2073502) in your problem description.

Note:  Updates on this issue will be reflected in the aforementioned KB article. To be alerted when this article is updated, click Subscribe to Document in the Actions box on the KB article page.