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Graham Daly

About Graham Daly

Graham Daly is a Multimedia Specialist within the Global Support Services (GSS) Knowledge Management group at VMware. He is responsible for managing, maintaining and producing video tutorials for the VMware KBTV YouTube channel. Graham has been at VMware since 2006.

Accessing VMware Downloads through My VMware (Updated)

Back in April of this year we released the video: Accessing VMware Downloads through My VMware. The My VMware portal was updated last week and some new features were introduced. One such change in this new release was that of the process for accessing VMware Downloads through the site.

Because the process had changed we updated both the content of the associated Knowledge Base article Accessing VMware downloads (2006993) and also the video tutorial demonstrating the process.

The new video has been embedded into the Knowledge Base article and is also available for viewing here.

Using VMware Workstation virtual machines in VMware Fusion

Today we have a new video which is specifically geared towards users of our Consumer Desktop products including VMware Workstation and VMware Fusion.

This video tutorial discusses and demonstrates how you can use VMware Workstation virtual machines in VMware Fusion. Fusion and Workstation virtual machines are interchangeable and can be easily moved between the two platforms without the need to use VMware Converter. The virtual disk formats are the same and the virtual machines can be used in either platform.

For additional information see VMware Knowledge Base article Using VMware Workstation virtual machines in Fusion (1002320).

Note: For best viewing results, ensure that the 720p setting is selected and view in full screen mode.

Collecting diagnostic information from vSphere using the vSphere Web Client

When working with VMware Technical Support you will routinely be asked to provide diagnostic log bundles from your vSphere environment.  Our technical support staff use these in their investigation of your reported issues and in some instances to determine root cause.

We have a new video today which discusses and demonstrates how you can use the vSphere Web Client to collect the diagnostic information for the ESXi and vCenter Server systems, which run in your vSphere 5.1 environment.

This video is specifically geared towards users of our vSphere 5.1 product suite.

In this tutorial you will be guided through the necessary steps for gathering the log bundles from your vSphere 5.1 systems using the vSphere Web Client.

When the vSphere Web Client is connected to the vCenter Server system, you can select hosts from which to generate and download system log files and the option to include vCenter Server and vSphere Web client logs.

For additional information, see VMware Knowledge Base article Collecting diagnostic information for ESX/ESXi hosts and vCenter Server using the vSphere Web Client (2032892).

Note: For best viewing results, ensure that you have the 720p setting selected and that you are viewing using the full screen mode.

VMware Store purchasing and order details

We have a new video today which discusses and demonstrates the VMware Online Store purchasing process and order details.

In this short video tutorial you will see how you can use My VMware to place and review your orders made through the VMware Store.

For additional information, refer to VMware Knowledge Base article: VMware Store purchasing and order details (2006980).

Note: For best viewing results, ensure that the 720p setting is selected and view using the full screen mode.

Locating your VMware Workstation serial number

Ever wondered how to locate your VMware Workstation serial number after the software has been installed on your machine?

We present you with a new video today, geared towards users of our VMware Workstation product.

The serial number is listed in the order confirmation email you receive for your Workstation purchase. Workstation License Keys that have been registered will be listed in your My VMware account. See Knowledge Base article: Viewing license keys in My VMware (2006831) for additional details.

For additional information, see the associated VMware Knowledge Base article Locating the VMware Workstation serial number (1000069).

Note: For best viewing experience, ensure that the 720p quality setting is selected and view in full screen mode.

Licensing VMware Fusion

Hi folks,

We have a new video today which is brief and straight to the point. This video is specifically geared towards first-time users of our VMware Fusion product.

This video discusses and demonstrates how you can license VMware Fusion.

In this brief video tutorial you will learn how quick and easy it is to license your VMware Fusion product installation on your Mac operating system.

For more information, see VMware Knowledge Base article Licensing VMware Fusion (2014287).

Note: For best viewing experience, ensure the 720p quality setting is selected and view using full screen mode.

The Inside Scoop: Maintenance tips for your vSphere Database

Today we have the third edition of our blog series The Inside Scoop. In this installment we will look at vSphere Databases and more specifically some helpful tips for maintaining them.

In order to obtain some real world perspective, we met up with some of our Technical Support Engineers at our support center in Cork, Ireland and mainly asked them two questions:

  1. What are the most common issues they deal with concerning vSphere Databases?
  2. What advice do they have for ensuring that a vSphere Database is maintained?

Here is what they had to say….

Common Issues

The two most common issues that come into our Technical Support teams are:

  1. Database Corruption
  2. Database Performance

These are really the two biggest issues that customers encounter with their SQL databases in their vSphere environments.

Many a database administrator has nightmares about database corruption and when an incident comes along quite often many hours are spent by the DBA trying to rescue the situation. Sadly, database corruption is something that just happens; nobody plans to have it.

If you are or were a system administrator or a database administrator at some point during your career, chances are that there was probably a time when you learned the hard way about not having a recent database backup.

However it is not all doom and gloom when it comes to database corruption incidents. The impact and headaches of such a corruption incident can be minimized and reduced by simply applying and enforcing a policy of regular database backups. Taking regular database backups will not fix the corrupted database but at least your road to recovery will be a much better and less painful one.

Along with database corruption the other big generator for support requests is that of database performance. A database is like the heart of the environment and just like a heart, if it is in a bad or a poorly maintained condition then it is going to experience performance issues.

The vSphere database is what manages and runs the jobs and processes that take place within the environment in any given moment. The speed at which the vSphere environment can run effectively and efficiently is quite often determined by the health of the database. If your database is unhealthy, then chances are you will notice performance impacts within your environment.

What symptoms should I look out for?

Symptoms of database corruption would include the vCenter Server failing to start or crashing on particular tasks.

Symptoms for database performance related issues can be more varied, however some common ones include:

  • The vCenter Server taking a long time to start up
  • Tasks taking a long time to complete or are timing out

Some Helpful Database Maintenance Tips

When it comes to database corruption scenarios the best thing that you really can have is a recent backup. This will save a lot of time and heartache when it comes to restoring your environment and the more recent the backup the better as it will minimize the loss of data.

In regards to database performance issues, prevention really is the best cure and so here are some steps and measures which will help to reduce or prevent your environment from encountering poor database performance:

  1. Monitor scheduled database jobs to ensure they are running correctly – For more information, refer to KB article: Checking the status of vCenter Server performance rollup jobs (2012226)
  2. Collect Stats
  3. Rebuild Indexes – For more information, refer to KB article: Rebuilding indexes to improve the performance of SQL Server and Oracle vCenter Server databases (2009918)
  4. Delete old data – For more information, refer to KB article: Reducing the size of the vCenter Server database when the rollup scripts take a long time to run (1007453)
  5. Monitor Database Growth – For more information, refer to KB article:
    Determining where growth is occurring in the vCenter Server database (1028356)

A pdf document on vCenter Server Database Best Practices is available: VMware vCenter Server 5.1 Database Performance Improvements and Best Practices for Large-Scale Environments

Accessing VMware Downloads through My VMware

We have a new video for you today which discusses and demonstrates how to access your VMware Downloads using My VMware. This tutorial is short, sweet and straight to the point, providing a basic overview and is specifically geared towards towards users who aren’t familiar with My VMware.

For additional details and instructions, check out VMware Knowledge Base article Accessing VMware downloads (2006993).

Note: For best viewing results, ensure that the 720p quality setting is selected and view in full screen mode.

Upgrading from VMware Workstation 8 to Workstation 9

Greetings folks!

VMware WorkstationWe have a new video today which is specifically geared towards users of our VMware Workstation product.

This video discusses and demonstrates upgrading from VMware Workstation version 8 to VMware Workstation version 9. The video tutorial depicts the process from a Windows-based environment’s perspective, however the instructions also apply to a Linux based installation.

You will need a valid My VMware account in order to download the Workstation installer binary from the vmware.com website.

For additional details and instructions, check out VMware Knowledge Base article Upgrading from Workstation 8 to Workstation 9 (2034040).

Note: For best viewing results, ensure that the 720p quality setting is selected and view using full screen mode.

How to License VMware Workstation

Today we have a new video which discusses and demonstrates how to license VMware Workstation.

This tutorial is short, straight-to-the-point and specifically geared towards users who are new to VMware Workstation.

For the purpose of this video tutorial we used VMware Workstation 9.x running on a Windows-based system, however the instructions also apply to a Linux-based installation.

For full instructions, see VMware Knowledge Base article Licensing VMware Workstation (2014291).

Note: For best viewing results, ensure that the 720p quality setting is selected and view in full screen mode.