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Graham Daly

About Graham Daly

Graham Daly is a Multimedia Program Manager within the Global Support Services (GS) Knowledge Management group at VMware. He is responsible for managing, maintaining and producing video tutorials for the VMware KBTV YouTube channel. Graham has been at VMware since 2006.

How to find your Customer Number in My VMware

This video discusses and demonstrates how to find your Customer Number in My VMware.

The Customer Number is a 10-digit numeric unique identifier that is assigned to each customer. The Customer Number is created when you create a My VMware profile or when a new order is placed for users that do not have a My VMware profile. Customer Numbers are unique to individuals (similar to a personal identification number).

You can use your Customer Number to:

  • Log in to My VMware
  • File Support Requests by phone using the interactive voice response system (IVR)
  • When working directly with a Customer Service Representative

Installing async drivers on VMware vSphere ESXi 5.0, 5.1, and 5.5

Today we have a new video series consisting of four individual videos which discuss and demonstrate how to install async drivers on VMware ESXi 5.0, 5.1, and 5.5.

This video series is based on VMware Knowledge Base article Installing async drivers on VMware ESXi 5.0, 5.1, and 5.5 (2005205) and that article provides the different methods for installing asynchronous driver releases on multiple versions of VMware ESXi 5.0, 5.1, and 5.5.

Each video within the series will focus on a particular method as outlined within the associated Knowledge Base article.

For more information about installing a specific async driver release, see the /doc/README.txt file within the async driver release zip file. Async drivers are developed by third-party vendors and are subjected to the VMware certification process. They are released in a ESXi software package called a vSphere Installation Bundle (VIB)

The four videos are as follows:

 

 

 

How to remove linked clones or stale virtual desktops from the View Composer database

Today we have two new videos which demonstrate How to remove linked clones or stale virtual desktops from the View Composer database.

The two videos are actually two parts of one solution. Part 1 focuses on the procedures for the more recent versions of the VMware View and Horizon View products whereas Part 2 contains the necessary procedures for older versions of the products.

More information concerning the solution contained within the videos is documented in VMware Knowledge Base article Manually deleting linked clones or stale virtual desktop entries from the View Composer database in VMware View Manager and Horizon View (2015112).

 

How to restart the Management agents on a VMware vSphere ESXi or ESX host

In this video we demonstrate how to restart the management agents running on a VMware vSphere ESXi or ESX host.

For troubleshooting purposes, it may be necessary to restart the management agents on your ESXi or ESX host. This video tutorial goes through the steps that you will need to take in order to restart the management agents (mgmt-vmware and vmware-vpxa) directly on the vSphere ESXi or ESX host server.

For additional information, see VMware Knowledge Base article
Restarting the Management agents on an ESXi or ESX host (1003490).

Installing, upgrading, and uninstalling VMware vCenter Support Assistant 5.5

Today the KBTV team have a new video for you which discusses and demonstrates installing, upgrading, and uninstalling vCenter Support Assistant 5.5 in a vCenter Server environment and is based on VMware Knowledge Base article Installing, upgrading, and uninstalling VMware vCenter Support Assistant 5.5 (2070787).

This tutorial covers the following topics:

  • Installing vCenter Support Assistant
  • Configuring the virtual appliance
  • Removing vCenter Support Assistant
  • Updating vCenter Support Assistant

Additional information and resources that may be of some interest to you:

Resolving OpenSSL Heartbleed for VMware vCenter Server 5.5

This video discusses and demonstrates the resolution procedure for vCenter Server 5.5 in response to the OpenSSL Heartbleed vulnerability.

CAUTION: Before attempting the solution provided in this video, familiarize yourself first with the content in VMware Knowledge Base article Resolving OpenSSL Heartbleed for VMware vCenter Server 5.5 (2076692).

While watching this video, follow along with the Resolution section as outlined in the related VMware Knowledge Base article.

Determining Network/Storage firmware and driver version in vSphere ESX/ESXi

From time to time as a vSphere ESX/ESXi administrator you may need to quickly find out what firmware levels and driver versions are present on your ESX (or ESXi) host in regards to your Network and Storage interface cards. Our video today shows you how!

This new tutorial demonstrates how to determine the driver and firmware versions for Host Bus Adapters (HBA) and physical network interface cards on VMware vSphere ESXi/ESX 4.x and 5.x.

For additional information and instructions see VMware Knowledge Base article Determining Network/Storage firmware and driver version in ESXi/ESX 4.x and ESXi 5.x (1027206).

Using VMware KVM Mode with VMware Workstation 10.x

Today we have a new VMware Workstation video. In this tutorial we discuss and demonstrate how to use VMware KVM Mode with VMware Workstation 10.x.

VMware Workstation 10.x allows users to run Workstation in VMware KVM mode. This mode allows you to switch between active virtual machines using hotkeys. Virtual machines can be run in full-screen without launching the Workstation UI and manage their power state via CLI (command line interface). VMware KVM mode can be used as an alternative to run virtual machines only in full screen, allowing switching between them using a configurable hot key.

Note: VMware KVM mode is only available for Windows version of Workstation 10.x. As well, VMware Tools must be installed on the guest operating system.

For additional information, check out VMware Knowledge Base article Using VMware KVM Mode with VMware Workstation 10 (2057914).

Virtual SAN Interoperability – Planned migration with vSphere Replication and SRM

We have a new video today which will be of interest to those of you wondering how VMware’s new Virtual SAN offering operates with other VMware solutions that you may have in your environment, specifically with vSphere Replication and Site Recovery Manager.

We look at how you can perform a planned migration of a set of virtual machines from a traditional storage infrastructure onto your virtual SAN cluster.

For more information and a full write up of the operations performed within this demonstration, head on over to the VMware Blog post VMware Virtual SAN Interoperability: vSphere Replication and vCenter Site Recovery Manager written by Rawlinson Rivera, a Senior Technical Marketing Architect in the Cloud Infrastructure Technical Marketing Group at VMware.