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Category Archives: Alerts

Important support alerts

ALERT: When removing CPU from VM configuration hard disks and nic are removed

VMware Support AlertVMware has become aware of situation whereby hard disks and/or nics may be removed from a virtual machine when reconfiguring VM workflows in vRealize Automation.

We have identified two distinct scenarios where this might happen and so have create two separate KB articles. Please familiarize yourself with both articles so that you can avoid these situations.

  1. When performing reconfigure operations in multiple browser tabs In VMware vRealize Automation, the hard disks and NICs are removed unexpectedly (2124198)
  2. In VMware vRealize Automation, the hard disks are removed unexpectedly when reconfiguring a virtual machine that has RDM disks (2124657)

Any updates to this information will be made in the KB articles themselves. The Additional Information section details how to receive these updates.

ALERT: Support for Leap Seconds in VMware Products

VMware Support AlertThe world’s next leap second adjustment is scheduled for 30th of June 2015 at 23:59:60 UTC.

System administrators need to be aware that this may cause issues on NTP synchronized devices and operating systems. For information on Leap Second and its impact on VMware products, please review the KB article-

Support for Leap Seconds in VMware Products (2115818)

Implications of not upgrading your kernel or enabling Time Skew:

Not all customers will be affected, but those who forgo updating VMware Appliance’s operating system kernel or enable time skew may observe the following issues:

  1. First issue that may be observed is the kernel (simplistically, the Linux operating system) can become hung and require a reboot.
  2. The second issue that may be observed is higher than normal CPU consumption on their Linux appliances where JVM’s are utilized. In the vCenter Server Appliance (VCVA), this problem can manifest itself as high CPU consumption of the ESX Agent Manager (EAM) and other Java-based processes.

ALERT: vSphere Web Client 5.0 fails to load

VMware Support AlertVMware has become aware of an issue with the vSphere Web Client 5.0 failing to load with the error:

RSL Error # of 29
 Error 2046

Note: The RSL Error (# out of 29) number may fail at different values.
Note: This issue only impacts only the usability of the vSphere Web Client 5.0

  • This error occurs regardless of the browser or version used.
  • This is independent of the Adobe Flash version installed.
  • Setting the system clock on an effected system back may allow the vSphere Web Client to work outside of the vCenter Server for a short amount of time.

For further diagnostic and mitigation information refer to KB article: The vSphere Web Client 5.0 fails to load and displays the error: Error # of 29 2046 with RSL (2116567). Any updates to this information will be made in the KB article itself.

ALERT: Virtual Machines on VXLAN Wires may be unable to communicate across hosts with their Edges or Distributed Routers

VMware Support AlertAfter upgrading to VMware ESXi 5.5 Patch 05 (build number: 2702864) with VMware NSX for vSphere 6.1.x your Virtual Machines on VXLAN Wires may be unable to communicate across hosts with their Edges or Distributed Routers.

This is a known issue affecting VMware ESXi 5.5 Patch 5

For further diagnostic and mitigation information refer to KB article: After upgrading to VMware ESXi 5.5 Patch 05, virtual machines using VMware NSX for vSphere 6.1.x is unable to communicate across hosts (2116370)

Any updates to this information will be made in the KB article itself.

Scheduled My VMware Maintenance

MaintenanceMy VMware will be undergoing a scheduled system maintenance on Saturday, April 11th, 2015.  During the time indicated below, you will not be able to place orders or download products.  myLearn login and class registrations will also be restricted.

Begin: 02.00 PM PDT on Saturday, April 11 2015

End:    08.00:PM PDT on Saturday, April 11 2015

We apologize for any inconvenience this creates.

ALERT: Important Information Before Upgrading to vSphere 6

VMware Support AlertBefore upgrading your environment to vSphere 6.0, VMware would like everyone to read the following KB article for important information regarding:

  • Compatibility Considerations
  • Database Considerations
  • Backup and Restore Considerations

Please proceed to read this article: Important Information Before Upgrading to vSphere 6.0 (2110293)

Any updates to this information will be made in the KB article itself.

ALERT: Bash Code Injection Vulnerability aka Shellshock

VMware Support AlertOn Sept 24, 2014, a critical vulnerability in Bash (CVE-2014-6271, CVE-2014-7169) was published that may allow for remote code execution. The VMware Security Engineering, Communications, and Response group (vSECR) has been actively investigating the impact this vulnerability may have on our products.

For further information and updates on this vulnerability, refer to KB article:
VMware assessment of Bash Code Injection Vulnerability via Specially Crafted Environment Variables (CVE-2014-6271 CVE-2014-7169, aka “Shellshock”) (2090740)
.

Note: For information regarding VMware customer portals and web sites, see Impact of bash code injection vulnerability on VMware Customer Portals and web sites (CVE-2014-6271 and CVE-2014-7169, aka “shellshock”) (2090817).

ALERT: Storage Controllers for Virtual SAN that are no longer supported

VMware Support AlertAs part of VMware’s ongoing testing and certification efforts on Virtual SAN compatible hardware, VMware has decided to remove some controllers from the Virtual SAN compatibility list. While fully functional, these controllers offer IO throughput that is too low to sustain the performance requirements of most VMware environments.

For more information, see KB article: Storage Controllers previously supported for Virtual SAN that are no longer supported (2081431). If you have purchased Virtual SAN for use with these controllers, contact VMware Customer Service for next steps.

Note: Any updates to this issue will be reflected in the aforementioned KB article. To be alerted when this article is updated, click Subscribe to Document in the Actions box on the KB article page.

ALERT: Creating tenants and adding or deleting users fails in vCloud Automation Center when using vSphere SSO

VMware Support AlertVMware has become aware of an issue wherein:

  • Creating tenants fails and the System Exception error is displayed.
  • Adding or deleting users from tenants fails and the System Exception error is displayed.
  • Error messages appear in logs (details in KB)

Before upgrading to vCAC 6.0.1.2, you must patch your vSphere Single Sign-On (SSO) system.

For more information, see KB article: Creating tenants and adding or deleting users fails in vCloud Automation Center when using vSphere Single Sign-On 5.5.0 U1, 5.5.0 U1a, or 5.5.0 U1b (2081730)
.

Note: Any updates to this issue will be reflected in the aforementioned KB article. To be alerted when this article is updated, click Subscribe to Document in the Actions box on the KB article page.

ALERT: vCAC 6.0.x tenants become inaccessible and identity stores disappear

VMware Support AlertVMware has become aware of an issue that occurs after 90 days after deployment of a template in vCloud Automation Center (vCAC) 6.0.x, tenants become inaccessible and identity stores disappear due to expiration of the tenant admin password. For more information, see the article below.

For further information and updates, please refer to KB article: vCloud Automation Center 6.0.x tenants become inaccessible and identity stores disappear (2075011) in your problem description.

Note: Any updates to this issue will be reflected in the aforementioned KB article. To be alerted when this article is updated, click Subscribe to Document in the Actions box on the KB article page.