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VMworld 2013 wrap-up

VMworld 2013 is a wrap, and it’s good to be home, but first a look back at the week. Global Services was well represented in the Solutions Exchange with the always busy Expert Bar, Education and Professional Services booths and more. This year we also occupied a booth in the Hang Space, specifically at the Community Bar.

The atmosphere in the Hang Space was much more laid back and everyone seemed to open up a little more. I was stationed alongside VMware Education in the Support station and we worked in tandem. There, we passed out the very popular vSphere 5.x Networking Ports poster to customers who stopped by to chat. This poster was produced by the Knowledge Management folks at VMware; the same people who bring you the Knowledgebase. Many eyes lit up when they saw it. If you missed the conference or didn’t stop by, you can still get the pdf version of the diagram here: Network port diagram for vSphere 5.x (2054806).

Something else was different this year — customers finally get it. By it, I mean Social Support. They understand how useful it is to be able to reach out to VMware via social media for an immediate response about something. Those of you not using Twitter or Facebook were largely still aware that these channels are available.

In soliciting customer feedback I heard a resounding thumbs up for the Knowledgebase and captured several video testimonials to that effect.

One interesting request I got was for a feed, by product, of new or updated KB articles along with a user selectable filter (again by product) of the KBs shown in My VMware when opening a support request. I will be raising this at my next meeting. As always, we encourage all feedback and suggestions.

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