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Attempting to Sysprep a Virtual Machine with IE10 fails

We just received word from one of our support engineers working on the front-lines that some customers are reporting problems wherein Sysprep fails on Virtual Machines that have IE10 on them.

The issue is not a VMware bug, it’s an Registry location problem, but customers might still reach for the phone to call us first. We thought we’d try and get the word out today to try and save you some steps (and time).

The problem manifests itself when you attempt to Sysprep a Virtual Machine that has IE10 on it.  In the Sysprep setupact.log log file (located at C:\Windows\System32\Sysprep\Panther), you see:

Error[0x0f0085]SYSPRP LaunchDll:Could not load DLL C:\Windows\SysWOW64\iesysprep.dll[gle=0x000000c1]

The registry entry for the location of certain files is incorrect. For further details and resolution, we refer you to KB article: Sysprep fails on Virtual Machine installed with IE10 (2051620).

4 thoughts on “Attempting to Sysprep a Virtual Machine with IE10 fails

  1. Thorsten Tüllmann

    Whatever happened to KB2047205? I reported that issue almost two months ago through support.

  2. Rick BlytheRick Blythe Post author

    That’s not a valid KB number – never was. As such, I can’t comment much.

  3. Thorsten Tüllmann

    That was the KB I was told in SR #13296534403. I actually waited on that one going public to create some leverage against another vendor that did not seem to bother so much…

  4. Rick BlytheRick Blythe Post author

    I tracked it down. Yes that number once existed, but it is now archived. For some reason, they replaced it with a new one. Same content though.

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