We’ve noticed a few customers contacting our Twitter account @vmwarecares regarding purchases they are making in our online store for either VMware Fusion or WMware Workstation. Some of you are going through the purchase process and when it comes to taking your credit card details, you notice the billing or shipping address is not what it should be. Since more than one of you have encountered this, I thought I’d address it here.
For this situation, we’ve created two Knowledge Base articles, one for Fusion, one for Workstation:
These cover in detail what you need to do, but it boils down to a requirement that your My VMware address be set before you start the purchase process.