Happy Hallowe’en, readers! As it’s the last day of the month, I thought I’d look back on my personal Gangnam-style parody what posts were popular in October. Not surprisingly, our number one post revolves around the release of Windows 8. Have a look… See anything you missed?
One of the most common things we see in VMware Global Support Services (GSS), regardless of product, version, or customer, is the need to implement custom certificates. This could be for a number of reasons:
To get rid of the warning when you first login
You like a challenge
Whatever the case may be, in vSphere 5.1, the process has changed due to the addition of vCenter Single Sign On (SSO), which adds complexity to the procedure. This is because the majority of services register themselves to SSO. As a result of changing the certificates, the services also need to be re-registered.
As a result of repeated question from customers coming in on this, we gathered our Professional Services, Engineering, and Technical Writers to develop the following Resolution Path to guide you through the various steps through to completion (you can read more about resolution path articles here).
We hope that this helps everyone through their SSL implementation. If you find any errors or anomalies, there’s a feedback form at the bottom of every article. We will be keeping an active eye on your feedback!
VMware EPP enables customers to purchase software licenses in volume easily, and to benefit from cost savings in a flexible way. We have created four short videos, shown below, to introduce you to EPP and show you how to get started with it.
This presentation discusses and demonstrates the process for enrolling the different VMware Purchasing Programs which include the Volume Purchasing Program (VPP) and the Enterprise Purchasing Program (EPP). We start with: Enrolling in Enterprise Purchasing Program (2032836)
Next, we present for you Using the Fund Information view in Enterprise Purchase Program (2032119). This video discusses and demonstrates the action steps that a Fund Owner and Fund User can conduct with an active EPP Fund on the EPP Page of My VMware. Specifically, the video shows how to View Fund Details (create Sub-Funds, assign a new Fund User), Transfer Tokens, Add or Delete Partners and Redeem tokens.
If you are trying to upload files through the portal, you can also use FTP. For more information, see our KB article, Uploading diagnostic information to VMware (1008525), which covers how to collect and upload files. We’ve updated this article to include the latest details for Mac OSX users.
Hey, just a very quick post here to let you know that the My VMware portal was updated this past weekend. As a result, the process for filing a support request in My VMware has changed ever so slightly. VMware Knowledge Base article Filing a Support Request in My VMware (2006985) has been updated to reflect these changes.
With these changes in mind, we have also uploaded three updated versions of the original videos that were embedded into this article. These videos discuss and demonstrate the process for Filing a Technical Support Request, Filing a Product Licensing or AccountSupport Request and Filing a General Inquiries Support Request in My VMware respectively.
Well, it’s a new day so here is a new video for you to watch and consume while you surf the web looking for interesting videos to watch during your lunch break at work 🙂
Disclaimer : This a Technology Preview. This functionality is not available at the moment. It is simply demonstrating the exciting prospects that the future holds for Storage related operations within the virtual world.
Following on from some of the major storage announcements made at VMworld 2012 this year, here is an overview of the Virtual Volumes (VVOLs) feature.
Virtual Volumes is all about making the storage VM-centric – in other words making the VMDK a first class citizen in the storage world. Right now, everything is pretty much LUN-centric, especially when it comes to snapshots and replication. We want to change the focus to the VMDK, allowing you to snapshot or replicate on a per VM basis from the storage array.
In this video we have our good friend and regular guest contributor Cormac Hogan (Senior Technical Marketing Architect within the Cloud Infrastructure Product Marketing group at VMware) discuss and demonstrate some interesting aspects of this feature.
Cormac touches on the following:
The major objects and their respective roles in Virtual Volumes or VVOLs
William discusses and demonstrates how to use the new vCloud Networking and Security to easily create a Load Balancer to help load balance multiple vSphere Web Client Servers. This provides high availability and ease of scaling out your vSphere Web Client Servers as your user base grows.
It’s been about two weeks since our last video post and there are several reasons for the lack of fresh content. Firstly there was VMworld Europe 2012 which took place last week in Barcelona and secondly I was away on vacation. Yes, you read correct, VMware do actually allow me to take vacation from time to time :-).
So, apologies for the lack of fresh video goodies but I am back now so we can start again with our weekly serving of new video tutorial uploads for your viewing pleasure.
To kick things off, here is a new vSphere 5.1 related video whereby we demonstrate enabling the vSphere Distributed Switch Health Check in vSphere 5.1 using the vSphere Web Client. Specifically, in this video you will see a tutorial of how to enable the Health Check feature and also a demonstration of the Health Check feature in action.
For the purpose of this video demonstration we use a simple “typo” in one of the vLAN IDs in order to simulate the Health Check issuing a warning in the vSphere Web Client due to the misconfigured vLAN ID.
We’ve been doing some trending analysis to figure out the issues that our support folks are running into, beginning with System Management and Networking. Based on our analysis so far, here are the 5 top areas where our customers are encountering issues today. For each problem area, we provide the most frequent resolutions to those problems.