Hello again, everyone. Welcome to my series, The Support Outsider, a look into VMware from the point of view of an outsider (me), Intern Moses Masih.
The week before last, I talked about the new VMware Workstation 9 and very briefly discussed how you can purchase it. I’ve been working on videos for Workstation 9 and in the coming weeks I intend to discuss some cool new features that I have come across.
A few weeks ago, I was discussing the various sections in My VMware. This week, I want to revisit that topic and explore the Resources and Education section in My VMware. I will specifically discuss the Communities and Knowledge Base sections this week, and get to the other section in the coming weeks. I will also share with you some useful, related Knowledge Base articles.
Once you have logged into My VMware (Creating a My VMware profile (2007005), open the Resources and Education section. Here you will find links to some very useful tools and resources. You will find links to:
- Communities
- Knowledge Base
- Technical Resources
- Support Tools
- VMware training
- Product Documentation
All of these tools are very handy and I am sure that most of us use them on a daily basis; the Knowledge Base and Communities are ones I most often use. When I come across a problem while working on videos, these are the two places I search for answers. The next time you come across any issues with your VMware products, go to the VMware Communities by clicking View Communities from within the Research and Education section of your My VMware profile. In the Community, join discussions under Technical Help and choose the forum you are interested in. You can either look for answers or provide them there. Use Communities to simply research or contribute to the discussions or use this section to express your honest opinion and let it all out.
In the Knowledge Base section of Resources and Education, you will find the answers to all of your VMware problems (well most of them). My team manages and maintains the Knowledge Base and the videos I make are embedded in the Knowledge Base articles they relate to. The Knowledge Base is a user-friendly tool that lets you search for articles that will help solve any VMware issues you are facing. If you are looking for an article to start,I would recommend you read Using the VMware Knowledge Base (878). Also check out Searching the VMware Knowledge Base(9268797); it features a SlideRocket presentation that will walk you through the steps on how to search the Knowledge Base, and also provides other useful info.
VMware‘s SlideRocket is a very powerful presentation tool, and I intend to talk more about it and the useful features it offers in the coming weeks. So, do come back to find out more on that and be sure to come back next week to check on my adventures as I go exploring the world of virtualization. Thanks for your time.
