Here is the first post in a new series we are titling The Support Outsider. It’s going to be a unique look into VMware from the point of view of an outsider, Intern Moses Masih.

Hi, my name is Moses. I work at VMware as a Multimedia Specialist intern and I am excited as I write this first post, well, excited and a little bit nervous. Excited for the recent opportunity I have been given to express myself here on The Support Insider blog. And nervous, as up to now I have only lurked in blog communities and never given back, this is my very first time writing for an audience.

I am a third-year computer science student at UCC (University College Cork, Ireland) and for my six months’ work placement I was lucky to get picked by VMware in April to work as a Multimedia Specialist in the Global Support Services group. Most of the work I do involves producing videos for VMware’s KBTV, which also involves me learning more about virtualization and about the products involved in the video. I’m also getting my feet wet on the social media side of things for our Knowledge Base team, which is another interesting task where I interact with customers and provide help via various social media channels.

My hopes are that this Support Outsider series will give you an insight into virtualization from my prospective, an intern still rather new to this field and always learning. I will share with you my experiences on the new job along with my thoughts on some cool virtualization solutions that are out there.

I will try my best to entertain you with my experiences as I step deeper into the exciting world of virtualization.

Be sure to come back to check on my adventures as I go exploring the world of virtualization. Thanks for your time.