Home > Blogs > VMware Support Insider > Monthly Archives: April 2012

Monthly Archives: April 2012

Both Spanish and Portuguese Knowledgebase Content

Today we have another list of translated content. This time for both Spanish and Portuguese speaking customers.

Spanish KB Article Title Portuguese KB Article Title English Version
2016869 Cómo clonar y convertir discos de máquinas virtuales con vmkfstools 2018868 Clonagem e conversão de discos de máquinas virtuais com vmkfstools 1028042
2016705 Problemas en el uso de ciertos dispositivos USB en una máquina virtual 2016884 Problemas para usar certos dispositivos USB em uma máquina virtual 774
2016839 Requisitos mínimos del sistema para la instalación de ESX/ESXi 2017269 Requisitos mínimos de sistema para a instalação do ESX/ESXi 1003661
2016847 Ubicación y versiones de archivos Sysprep 2017334 Local e versões do arquivo Sysprep 1005593
2016712 El Equilibrio de carga de red de Microsoft (NLB, Network Load Balancing) no funciona de forma adecuada en el modo de unidifusión 2016894 Microsoft NLB não está funcionando corretamente em modo Unicast 1556
2016841 No se puede encender una máquina virtual debido a que no se puede abrir el disco virtual 2017325 Não é possível ligar uma máquina virtual porque o disco virtual não pode ser aberto 1004232
2016842 Service mgmt-vmware restart no reinicia el hostd 2017329 Service mgmt-vm ware restart pode não reiniciar o hostd 1005566
2016867 Cómo instalar VMware Tools en una máquina virtual en Ubuntu 2018866 Instalar VMware Tools em uma máquina virtual Ubuntu 1022525
2016791 Compatibilidad de la CPU para vMotion – Migraciones impedidas debido a una incompatibilidad de la CPU – Cómo invalidar máscaras 2017069 Solução de problemas do serviço vmware-hosted se o serviço falhar ou parar de responder 1993
2016703 Cómo cambiar la dirección MAC de una máquina virtual alojada 2016880 Alterar o endereço MAC de uma máquina virtual hospedada 507
2016860 Cómo apagar una máquina virtual en un host ESXi 2018775 Desligar uma máquina virtual em um host ESXi 1014165
2016709 Cómo cambiar o mantener un UUID para una máquina virtual que ha sido trasladada 2016888 Mudar ou manter um UUID para uma máquina virtual movida 1541
2016855 Modos de operación de multidifusión y unidifusión de Equilibrio de carga de red de Microsoft 2017685 Modos operacionais multicast e unicast de balanceamento de carga de rede da Microsoft 1006580
2016850 Ejemplo de configuración – Modo de multidifusión de equilibrio de carga de red (NLB) en una subred enrutada – Configuración de ARP estática de conmutador Cisco 2017681 Configuração de amostra – Modo multicast de balanceamento de carga de rede (NLB) sobre sub-rede roteada – Configuração Cisco Switch Static ARP 1006525
2016796 Cómo solucionar los problemas del servicio vmware-hostd si el mismo falla o no responde 2017069 Solução de problemas do serviço vmware-hosted se o serviço falhar ou parar de responder 1002849
2016862 Modelos de dispositivos USB compatibles para el traspaso de un host ESX o ESXi a una máquina virtual 2018864 Modelos de dispositivo USB suportados para passagem de um host ESX ou ESXi para uma máquina virtual 1021345
2016707 Mejores prácticas de cronometraje para Windows, incluso NTP 2016886 Melhores práticas do controle de data/hora para Windows, incluindo NTP 1318
2016857 El encendido de una máquina virtual falla y aparece el error: El Servicio de autorización VMware no se está ejecutando 2017688 Falha ao ligar uma máquina virtual com o erro: O serviço de autorização do VMware não está em execução 1007131

Creating a Fedora 16 virtual machine in VMware Workstation 8.x

If you are a VMware Workstation 8 user and are a fan of the Fedora 16 operating system, then you may be interested in this video tutorial which discusses and demonstrates the processes regarding how you can install Fedora 16 as a guest operating system in a virtual machine running on VMware Workstation.

This video shows the process for performing a manual install as well as demonstrating how the Workstation Easy Install feature can automate some steps in the installation process for you.

The Easy Install feature in Workstation 8.0.1 and earlier was not compatible with Fedora 16 so if you are running a version of Workstation prior to version 8.0.2, then you will have to perform a manual installation as the Easy Install process will not work.

Well, enough talk, here is the video. If you require additional information be sure to check out VMware Knowledge article Creating a Fedora 16 virtual machine in VMware Workstation 8.x (2011162)

Folder Management in My VMware

Hi folks,

Today we have another My VMware related video for you which discusses and demonstrates how to manage folders in My VMware. The video is based on VMware Knowledge Base article Folder management in My VMware (2011222).

PROTIP: You’ll find a whole lot more “How To” and Troubleshooting articles in our Knowledge Base by simply changing the product filter to “My VMware” (it’s at the bottom of a very long list).

My VMware Update

My VMware has been live for two weeks. More than 232,000 customers have used it to manage license keys, file Support Requests and evaluate products.

As a result of your feedback, we have streamlined the download process, improved the alerting system, and there is more to come on the Accounts page. Thank you! Keep it coming.

We’re continuing to simplify downloads and folder structures. Look for updates next week.

Need more training? Attend the webinars. The first course highlights the new features and functionalities of My VMware as well as navigation.

Register for a webinar today!

Multiple Storage Path Failures and Network Drops

Here's our fourth log deep-dive from Nathan Small (Twitter handle: vSphereStorage). If you missed the first one, here it is.

History of the issue

A customer experienced multiple storage path failures and network drops in their environment.

There are quite of few instances of the array controller ports timing out to the adapter. When this occurs, it is observed on multiple hosts at the exact same time. A quick way to determine this from ESX hosts would be to grep for ‘rport’ in the vmkernel log: (ie: cat /var/log/vmkernel |grep rport):

Apr  6 19:07:20 esx1 vmkernel: 11:09:46:03.193 cpu5:4298)<3> rport-3:0-10: blocked FC remote port time out: saving binding
Apr  6 19:07:20 esx1 vmkernel: 11:09:46:03.193 cpu5:4298)<3> rport-3:0-11: blocked FC remote port time out: saving binding
Apr  6 19:07:20 esx3 vmkernel: 10:09:10:17.967 cpu20:4290)<3> rport-3:0-2: blocked FC remote port time out: saving binding
Apr  6 19:07:20 esx3 vmkernel: 10:09:10:17.967 cpu5:4292)<3> rport-3:0-3: blocked FC remote port time out: saving binding
Apr  6 19:07:20 esx4 vmkernel: 10:07:51:54.795 cpu15:4300)<3> rport-3:0-2: blocked FC remote port time out: saving binding
Apr  6 19:07:20 esx4 vmkernel: 10:07:51:54.795 cpu15:4300)<3> rport-3:0-3: blocked FC remote port time out: saving binding
Apr  6 19:07:20 esx8 vmkernel: 9:09:41:37.103 cpu0:4300)<3> rport-3:0-3: blocked FC remote port time out: saving binding
Apr  6 19:07:20 esx8 vmkernel: 9:09:41:37.103 cpu12:4294)<3> rport-3:0-2: blocked FC remote port time out: saving binding
Apr  6 19:07:22 esx2 vmkernel: 10:10:35:21.466 cpu20:4301)<3> rport-3:0-2: blocked FC remote port time out: saving binding
Apr  6 19:07:22 esx2 vmkernel: 10:10:35:21.466 cpu20:4301)<3> rport-3:0-3: blocked FC remote port time out: saving binding
Apr  6 19:19:14 esx1 vmkernel: 11:09:57:57.228 cpu4:4300)<3> rport-2:0-13: blocked FC remote port time out: saving binding
Apr  6 19:19:14 esx1 vmkernel: 11:09:57:57.228 cpu6:4295)<3> rport-2:0-12: blocked FC remote port time out: saving binding
Apr  6 19:19:14 esx2 vmkernel: 10:10:47:15.993 cpu19:4292)<3> rport-2:0-2: blocked FC remote port time out: saving binding
Apr  6 19:19:14 esx2 vmkernel: 10:10:47:15.993 cpu19:4292)<3> rport-2:0-3: blocked FC remote port time out: saving binding
Apr  6 19:19:14 esx8 vmkernel: 9:09:53:31.612 cpu2:4296)<3> rport-2:0-2: blocked FC remote port time out: saving binding
Apr  6 19:19:14 esx8 vmkernel: 9:09:53:31.612 cpu2:4296)<3> rport-2:0-3: blocked FC remote port time out: saving binding
Apr  6 19:19:15 esx3 vmkernel: 10:09:22:12.469 cpu10:4291)<3> rport-2:0-2: blocked FC remote port time out: saving binding
Apr  6 19:19:15 esx3 vmkernel: 10:09:22:12.469 cpu10:4291)<3> rport-2:0-3: blocked FC remote port time out: saving binding
Apr  6 19:19:15 esx4 vmkernel: 10:08:03:49.296 cpu17:4280)<3> rport-2:0-2: blocked FC remote port time out: saving binding
Apr  6 19:19:15 esx4 vmkernel: 10:08:03:49.296 cpu17:4280)<3> rport-2:0-3: blocked FC remote port time out: saving binding
Apr  6 19:28:56 esx1 vmkernel: 11:10:07:39.282 cpu3:4292)<3> rport-3:0-10: blocked FC remote port time out: saving binding
Apr  6 19:28:56 esx1 vmkernel: 11:10:07:39.282 cpu5:4288)<3> rport-3:0-11: blocked FC remote port time out: saving binding
Apr  6 19:28:56 esx2 vmkernel: 10:10:56:57.549 cpu19:4281)<3> rport-3:0-2: blocked FC remote port time out: saving binding
Apr  6 19:28:56 esx2 vmkernel: 10:10:56:57.549 cpu19:4281)<3> rport-3:0-3: blocked FC remote port time out: saving binding
Apr  6 19:28:56 esx3 vmkernel: 10:09:31:53.981 cpu9:4291)<3> rport-3:0-2: blocked FC remote port time out: saving binding
Apr  6 19:28:56 esx3 vmkernel: 10:09:31:53.981 cpu9:4291)<3> rport-3:0-3: blocked FC remote port time out: saving binding
Apr  6 19:28:56 esx4 vmkernel: 10:08:13:30.816 cpu19:4295)<3> rport-3:0-3: blocked FC remote port time out: saving binding
Apr  6 19:28:56 esx4 vmkernel: 10:08:13:30.816 cpu2:4296)<3> rport-3:0-2: blocked FC remote port time out: saving binding
Apr  6 19:28:56 esx8 vmkernel: 9:10:03:13.149 cpu21:4280)<3> rport-3:0-2: blocked FC remote port time out: saving binding
Apr  6 19:28:56 esx8 vmkernel: 9:10:03:13.149 cpu5:4289)<3> rport-3:0-3: blocked FC remote port time out: saving binding

Note: The ‘rport’ messages are only observed when an array controller port times out, not when it is visible again.

The message of “blocked FC remote port time out” literally translates to the array controller port connection timed out, so we mark the paths as dead but save the “binding” information in case the device ever comes back on the fabric, in which case the connection is reestablished and the paths change state from “dead” to “on”. This path transition can also be observed under /var/log/messages.

The above behavior is very concerning since we can see it affects multiple hosts simultaneously. An inspection into the underlying server hardware reveals that these are HP blades, which may explain some of this behavior since they can share the same infrastructure:

From dmidecode:

System Information
        Manufacturer: HP
        Product Name: ProLiant BL460c G7

BIOS Information
        Vendor: HP
        Version: I27
        Release Date: 05/05/2011

Since this customer is complaining about network drops as well, we need to take a closer look at the messages that surround the ‘rport’ messages. Let's start with the April 6th @ 19:07 outage that affected all hosts:

# cat vm-support-esx*/var/log/vmkernel*|grep "Apr  6 19:0"|grep -i link
Apr  6 19:02:20 esx1 vmkernel: 11:09:41:02.701 cpu9:4317)<3>lpfc820 0000:06:00.3: 3:2718 Clear Virtual Link Received for VPI 0×100 tag 0xa
Apr  6 19:07:10 esx1 vmkernel: 11:09:45:53.191 cpu8:4104)vmnic7 : 06:00.1 Link Down
Apr  6 19:07:10 esx1 vmkernel: 11:09:45:53.191 cpu3:4317)<3>lpfc820 0000:06:00.3: 3:1305 Link Down Event xd received Data: xd x20 x800100 x0 x0
Apr  6 19:07:21 esx2 vmkernel: 10:10:30:21.179 cpu20:4317)<3>lpfc820 0000:06:00.3: 3:2718 Clear Virtual Link Received for VPI 0×100 tag 0×4
Apr  6 19:07:22 esx2 vmkernel: 10:10:35:11.465 cpu20:4116)vmnic7 : 06:00.1 Link Down
Apr  6 19:07:22 esx2 vmkernel: 10:10:35:11.465 cpu12:4317)<3>lpfc820 0000:06:00.3: 3:1305 Link Down Event x7 received Data: x7 x20 x800100 x0 x0
Apr  6 19:07:10 esx3 vmkernel: 10:09:10:07.966 cpu4:5117)vmnic7 : 06:00.1 Link Down
Apr  6 19:07:10 esx3 vmkernel: 10:09:10:07.966 cpu5:4317)<3>lpfc820 0000:06:00.3: 3:1305 Link Down Event x3 received Data: x3 x20 x800110 x0 x0
Apr  6 19:07:10 esx4 vmkernel: 10:07:51:44.794 cpu18:4114)vmnic7 : 06:00.1 Link Down
Apr  6 19:07:10 esx4 vmkernel: 10:07:51:44.794 cpu19:4317)<3>lpfc820 0000:06:00.3: 3:1305 Link Down Event x3 received Data: x3 x20 x800110 x0 x0
Apr  6 19:07:13 esx8 vmkernel: 9:09:36:36.881 cpu8:4317)<3>lpfc820 0000:06:00.3: 3:2718 Clear Virtual Link Received for VPI 0×100 tag 0×2
Apr  6 19:07:14 esx8 vmkernel: 9:09:41:27.103 cpu2:5449)vmnic7 : 06:00.1 Link Down
Apr  6 19:07:14 esx8 vmkernel: 9:09:41:27.103 cpu9:4317)<3>lpfc820 0000:06:00.3: 3:1305 Link Down Event x5 received Data: x5 x20 x800100 x0 x0
 
We can see that not only are “lpfc” devices dropping, but vmnic7 is dropping too. Also, these devices are dropping at the exact same time, and across multiple hosts at the same time as well. The acronym ‘lpfc’ translates to Light Pulse Fiber Channel, which is an Emulex device. At this point we can assume that since both devices drop simultaneously, they are physically connected to the same device, perhaps a switch that supports both Ethernet and Fiber Channel/Fiber Channel over Ethernet.

Let’s have a look at the next outage to see if the same behavior was observed:

# cat vm-support-esx*/var/log/vmkernel*|grep "Apr  6 19:28"|grep -i link
Apr  6 19:28:46 esx1 vmkernel: 11:10:07:29.281 cpu4:8170)vmnic7 : 06:00.1 Link Down
Apr  6 19:28:46 esx1 vmkernel: 11:10:07:29.281 cpu9:4317)<3>lpfc820 0000:06:00.3: 3:1305 Link Down Event x14 received Data: x14 x20 x800110 x0 x0
Apr  6 19:28:46 esx2 vmkernel: 10:10:56:47.548 cpu20:4546)vmnic7 : 06:00.1 Link Down
Apr  6 19:28:46 esx2 vmkernel: 10:10:56:47.548 cpu14:4317)<3>lpfc820 0000:06:00.3: 3:1305 Link Down Event xe received Data: xe x20 x800110 x0 x0
Apr  6 19:28:46 esx3 vmkernel: 10:09:31:43.981 cpu10:5119)vmnic7 : 06:00.1 Link Down
Apr  6 19:28:46 esx3 vmkernel: 10:09:31:43.981 cpu3:4317)<3>lpfc820 0000:06:00.3: 3:1305 Link Down Event xa received Data: xa x20 x800110 x0 x0
Apr  6 19:28:46 esx4 vmkernel: 10:08:13:20.816 cpu2:4098)vmnic7 : 06:00.1 Link Down
Apr  6 19:28:46 esx4 vmkernel: 10:08:13:20.816 cpu13:4317)<3>lpfc820 0000:06:00.3: 3:1305 Link Down Event xa received Data: xa x20 x800110 x0 x0
Apr  6 19:28:46 esx8 vmkernel: 9:10:03:03.148 cpu6:4102)vmnic7 : 06:00.1 Link Down
Apr  6 19:28:46 esx8 vmkernel: 9:10:03:03.148 cpu7:4317)<3>lpfc820 0000:06:00.3: 3:1305 Link Down Event xc received Data: xc x20 x800110 x0 x0
 
In every outage, the same devices were affect: "lpfc820 0000:06:00.3" and "vmnic7 : 06:00.1" across all hosts simultaneously. The numbering in these devices literally translate to bus:slot:function, so the FC HBA is bus 6, Slot 0, and function 3 while the vmnic is bus 6, slot 0, function 1. The only possible way to have an FC device and NIC device share the same bus is if the PCI card hosting these devices is a CNA card, which a review of the driver proc node /proc/scsi/lpfc820 shows that this HBA is a CNA (Converge Network Adapter), which is capable of multiple functions:

# cat /proc/scsi/lpfc820/3
Emulex OneConnect FCoE SCSI 8.2.1.90.28
HP NC553m 2P FlexFabric Adptr on PCI bus 0000:06 device 02 irq 49 port 1 Logical Link Speed: 4000 Mbps
BoardNum: 2
ESX Adapter: vmhba3

Function 0 and 2 of this PCI device are being used, though function 0 is another NIC and function 2 is another HBA.

In the end, the root cause for this issue wasn’t a faulty switch but instead a faulty HP Virtual Connect Module (VCM). The reason why the other NIC and HBA weren’t affected by these outages was due to the fact that they were connected to a different VCM. Once the VCM was replaced, the FC path and network drops stopped.

New Portuguese KB Articles

Yesterday we featured new Spanish articles. Today we have our list of brand new translated content for our Portuguese speaking customers. We've hand picked this list from our best content. Enjoy!

Portuguese KB Article Title English Version
2018857 Falha na conversão com o erro: Não foi possível para o conversor criar um instantâneo VSS do volume de origem 1019690
2017708 2017708Trabalhar com instantâneos 1009402
2017322 Configurar a velocidade e o duplex de um adaptador de rede do host ESX/ESXi 1004089
2017328 Suporte do Microsoft Cluster Service (MSCS) para o ESX/ESXi 1004617
2017335 Registrar ou adicionar uma máquina virtual ao inventário 1006160
2018853 O dispositivo USB host não funciona no VMware Workstation ou máquina virtual Player 1016809
2017336 Compreender os tipos de rede em produtos hospedados 1006480
2018871 Instalar as ferramentas VMware em um convidado do Mac OS 1032440
2017691 Usar esxtop para identificar problemas de desempenho do armazenamento 1008205
2014528 Comparação entre o VMware ESXi/ESX 4.1 e o ESXi 5.0 2005377
2018931 Testar a conectividade da rede com o comando ping 1003486
2016700 Prácticas recomendadas para actualizar a ESXi 5.0 1009039
2018943 Aumentar o tamanho de uma partição de disco 1004071
2018933 Reiniciar os agentes de gerenciamento em um servidor ESX ou ESXi 1003490
2018938 Configurar uma VLAN em um grupo de portas 1003825
2018973 A opção Raw Device Mapping está desativada 1017704
2018876 Alta utilização de CPU em máquinas virtuais do Windows 1077
2018925 Configurar manualmente uma máquina virtual para usar o driver do adaptador de rede e1000 1003020
2018956 Atualizar uma máquina virtual para a versão de hardware mais recente 1010675
2018941 Fazer uma nova verificação do armazenamento 1003988
2018944 Solucionar problemas no setor de inicialização em sistemas operacionais baseados no Windows NT 1006556
2018878 Dicas para reparar o arquivo VMDK em um sistema convidado travado do Workstation ou GSX Server em um host do Windows 2016
2018937 Configuração de VLAN em switch virtual, switch físico e máquinas virtuais 1003806
2018955 Amostra de configuração da porta do switch para VLAN e TRUNK MODE 1006628
2018965 Ocorre falha na instalação das ferramentas VMware quando o recurso Easy Install está em andamento 1017687
2019031 Práticas recomendadas para instantâneos de máquinas virtuais no ambiente do VMware 1025279
2018979 Instalar o ESXi Installable em uma unidade USB ou cartão SD 1020655
2018879 Sistemas de arquivos baseados em Linux tornam-se somente leitura 51306
2019029 Migrar um banco de dados existente do vCenter Server para a versão 4.1 usando o recurso Data Migration Tool 1021635
2018940 Abrir um prompt de comando ou de shell 1003892

New Spanish Knowledgebase Content

Here is nice list of brand new translated content for all of our Spanish speaking customers. We've hand picked this list from our best content.  Enjoy!

Spanish KB Article Title English Version
2016356 Mover o copiar una máquina virtual dentro de un entorno de Vmware 1000936
2016685 Preguntas frecuentes sobre compatibilidad y licenciamiento en vSphere 5.0 1010839
2016640 Usar el controlador de disco VMware SCSI para sistemas operativos huésped Window 1006956
2016670 Licencias para VMware Workstation 1015481
2016341 Configuración de las conexiones de red desde la línea de comandos de la consola de servicio ESX 1000258
2016683 Entender y resolver problemas de las nuevas funciones en vSphere 5.0 1015000
2016325 Requisitos de compatibilidad de CPU de VMotion para procesadores Intel 1991
2016702 Configurar Network Time Protocol (NTP) en servidores ESX/ESXi 4.1 y ESXi 5.0 usando el cliente vSphere 1339
2016239 Mover o copiar discos virtuales en un entorno VMware 900
2016673 Utilizar el modo de soporte técnico en ESXi 4.1 y ESXi 5.0 1017910
2016648 Virtualizar controladores de dominio existentes 1006996
2016232 Resumen de VMware Tools 340
2016657 Solucionar problemas de fallas de conexión a la red 1008367
2016494 Introducir controladores de dispositivo SCSI en Windows cuando falla al iniciarse luego de convertirlo con VMware Converter 1005208
2016303 Ajustar la zona horaria del host de ESX 1436
2016668 Instrucciones generales de instalación de VMware Tools 1014294
2016603 Las mejores prácticas de medición de tiempo para huéspedes Linux 1006427
2016660 Solucionar problemas de funcionamiento de discos I/O alojados 1008885
2016344 La configuración de Windows XP no puede encontrar unidades de disco duro durante la instalación 1000863
2016664 Construir de forma manual módulos de kernel de VMware Tools en un sistema huésped Ubuntu 1008973
2016367 Prueba de conectividad de puertos con Telnet 1003487
2016674 Configurar VMware vCenter Server para enviar alarmas cuando las máquinas virtuales se están ejecutando desde instantáneas 1018029
2016450 Verificar la integridad del archivo de la máquina virtual ESX/ESXi 1003743
2016361 Cambiar le nombre a un disco de máquina virtual (VMDK) a través de vSphere Management Assistant (vMA) o vSphere CLI (vCLI) 1002491
2016682 Solucionar un error de MSI durante la instalación de un producto o herramienta de VMware 1031302
2016688 Consideraciones y requisitos de instalación previa de la actualización vSphere 5.0 1022137

Combining license keys in My VMware

Today we have another My VMware related video for you which discusses and demonstrates how to combine your license keys in My VMware. This video is based on VMware Knowledge Base article Combining license keys in My VMware (2006973).

TIP: You'll find a great deal of "How To" and Troubleshooting articles in our Knowledge Base by simply changing the product filter to "My VMware".

My VMware Update

My VMware had a successful first week with customers across the globe logging in and using all functionalities of the site, including downloading products and evaluations, submitting Support Requests, generating license keys, creating folders and more. Early in the week, customers experienced some issues with access and stability of the environment due to high-volume traffic. We have resolved these issues and are committed to providing an exceptional experience.

Please join us for an upcoming webinar training series to learn about the new features and functionalities of My VMware. The webinar series will help customers understand the basics of logging in and navigating the site, account management, managing license keys and Support Requests, and downloading and evaluating products. We encourage you to register today!

Please continue to send us feedback! We’ve already made a lot of progress and the input from customers is helping us target specific areas of concern and guiding our improvement roadmap.

Follow us on Twitter @vmwarecares for updates and helpful links.

If you have an issue and need to contact support:

Web: https://my.vmware.com/group/vmware/get-help

Phone: https://my.vmware.com/group/vmware/contact-vmware

Dividing license keys in My VMware

Morning all!

Here is another My VMware video for you which discusses and demonstrates how to divide your license keys using My VMware. This video is based on VMware Knowledge Base article Dividing license keys in My VMware (2006972).

TIP: You'll find a great deal of "How To" and Troubleshooting articles in our Knowledge Base by simply changing the product filter to "My VMware".