Home > Blogs > Support Insider > Monthly Archives: March 2012

Monthly Archives: March 2012

Knowledgebase New Feature – Release Notes

This past weekend we rolled a few fixes to the Knowledgebase as part of our continual maintenance of it, but we also added one new feature of note.

Product Release Notes are now searchable in the KB.  To see this, navigate to kb.vmware.com, and enter the text "release notes" in the search field. Hit <enter> to perform the search, and when the results are back, click on the Product Documentation tab. Here's how it looks:


This image shows the results with just "release notes" as our search. To search for ESXi release notes, just add that to your search text (release notes ESXi).


New Portuguese KB Articles

Our friends in Brazil and Portugal have been asking us to translate some of our Knowledgebase articles to Portuguese for them, so we have begun that effort. We thought a good place to start would be our top viewed articles.

We plan on continuing the process and new Spanish translation will be coming too. If you come across a KB article you wish you could read in your language, we invite you to ask us in the feedback box at the bottom of the article itself.

How our Users Contribute to our Collective Wisdom

We had another example today of our customers helping us to correct a small peice of information that had potential for wreacking havoc with one's ESX/ESXi host.

At 11:55 this morning I received a Tweet from colleague John Troyer, alerting me that more than one customer he knew of had been hit with a PSOD (purple screen of death) while attempting to apply an upgrade to their ESX/ESXi host. Apparently, our Compatibility Matrix had an error in it for which versions the update to version 5.0 could apply.

A blog post on Wahl Network here talked more about the problem. I sprung into action and tapped my team of Knowledge Base writers for some insight. By 12:02 I had my answer. KB article 2009586 was written to speak to the issue and it turns out our Compatability Matrix was already being updated to indicate the correct versions after someone internally noticed the oversight.

The main message for this problem is-

Update your host to ESX/ESXi 4.1 Update 1 before adding it to vCenter Server 5.0


By 12:06, the originating blog had an update posted.

Twitter status
Isn't it incredible how quickly information can move when all the right bits are in place? If you ever spot something like this, Tweet me up at @VMwareKB, and we'll get it fixed lickity split!

Scheduled Maintenance Notification

MaintenanceThis is a notice to all VMware Knowledge Base users that we will be performing system maintenance on the Knowlegdebase servers tomorrow.

The Knowledgebase will be unavailable for approximately 1 hour beginning 6pm on Friday March 3 (GMT-08:00) Pacific Time (US & Canada). This does not affect our SR filing systems, and you can continue to open Support Requests.

We apologize for any inconvenience this creates.

Top 20 Articles for February 2012

Here is our Top 20 KB list for February 2012. This list is ranked by the number of times a VMware Support Service Request was resolved by following the steps in a published Knowledge Base article.