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Monthly Archives: February 2012

Planned Network Maintenance – March 03, 2012

VMware will be performing scheduled maintenance on web portals on March 3rd, 2012 from 7PM PST to 11PM PST.

If you need to file a support request while the upgrade is in progress, you will need to call VMware Technical Support for assistance. Our global toll-free numbers for support can be found at: http://www.vmware.com/support/phone_support.html

These system upgrades are part of our commitment to continued service improvements and will help VMware better serve your needs. We appreciate your patience during this maintenance period.

Collecting diagnostic information in VMware Fusion

Hi folks!

We have a new video for you today which discusses and demonstrates the procedures for collecting the diagnostic information support bundle in VMware Fusion. The video was created using Fusion 4.x but it is applicable to older versions of VMware Fusion as well.

VMware Technical Support routinely requests diagnostic information or a support bundle when a support request is handled. This diagnostic information contains logs and configuration files for your Mac, for Fusion, and for your virtual machine(s), and enables support to more quickly diagnose a problem.

For additional information check out VMware Knowledge Base article Collecting diagnostic information for VMware Fusion (1003894).

Update Manager 4.1 Update 2 remediation failures

Alert!VMware has become aware of an issue when staging or remediation of patches on ESX/ESXi hosts fails.

Update Manager 4.1 Update 2 contained a security fix that made the Update Manager webserver case-sensitive. The issue occurs when trying to access any patches or VIBs that were downloaded prior to upgrading to Update Manager 4.1 Update 2. The VIB files downloaded via Update Manager from the production patch portal all have lowercase names, while the metadata lists them with mixed-case names.

For details on this issue, please refer to the Knowledgebase article: Remediation or staging fails in Update Manager 4.1 with the error: error codes: 7 (2011656).

Guide to the VMware Knowledge Base

Knowledgebase tipsThe VMware Knowledge Base is a repository of articles which provides support solutions, error messages, and troubleshooting guides on all of our products. As you can imagine, it contains a lot of material. Finding what you need from it can sometimes be a daunting task, but if you're equiped with some general know-how of how to best leverage the tool, you'll be on your way much more quickly.

That's why we added two KB articles, for those who like to master their tools.

 

 

 

 

Using the VMware Knowledge Base (878) provides an explanation of the general layout of the tool.

Searching the VMware Knowledge Base (9268797)

Announcing the My VMware Beta Community

All the news seems to be around My VMware as we approach launch. Today, I'm happy to announce our My VMware Beta Community. This new community will provide a public forum for beta participants to ask questions, network, and provide feedback about My VMware.

My VMware is of course our much talked about, integrated, self-service, account-based site that will transform your product license and support experience by simplifying and streamlining your organization's interactions with us.

The My VMware beta is a temporary (sandbox) environment which provides an opportunity for you to interact with, explore, and experience the new My VMware site.

Visit: VMware Communities: My VMware Beta Sandbox

My VMware Beta Community

New My VMware Datasheet

My VMware is coming, and fast! It’s going to completely change the way you manage your licenses, open support requests, and even test new products with our Evals.

If you have not heard about any of this yet, or are looking for every new detail you can on it, we’ve just produced a 2 page, My VMware Datasheet (pdf). In it you’ll find how we’re simplifying many of the ways that you interact with us on the web. My VMware is Simplified, Streamlined, and Flexible. And it’s all in one place. You asked for it, and we listened!

Download your datasheet here

Screen Shot 2012-02-13 at 10.58.44 AM

Planned Network Maintenance – Friday, March 9

VMware will be performing system maintenance to several VMware web applications Friday, February 17, 7:00 PM to 12:00 AM Pacific Time.

Please note:  This maintenance has now been rescheduled to March 9 at the noted time.

If you need to file a support request while the upgrade is in progress, you will need to call VMware Technical Support for assistance. Our global toll-free numbers for support can be found at: http://www.vmware.com/support/phone_support.html

These system upgrades are part of our commitment to continued service improvements and will help VMware better serve your needs. We appreciate your patience during this maintenance period.

How to license VMware Workstation 8

Here is another video tutorial brought to you by the KBTV team.

This video is short, snappy and straight to the point… and the point being, how quick, easy, and painless it is to license VMware Workstation 8.

The video provides a demonstration of how VMware Workstation 8 can be licensed.

The example in the video shows VMware Workstation 8 running on a Windows-based system but the process for licensing a Workstation 8 installation on a Linux-based system is very similar.

We have a similar video showing How to license VMware Workstation 7. The process is pretty similar but Workstation 8 comes with a much nicer looking GUI!

For additional information be sure to check out VMware Knowledge Base article Licensing VMware Workstation (1015481).

 

Top 20 Articles for January 2012

Here is our Top 20 KB list for January 2012. This list is ranked by the number of times a VMware Support Service Request was resolved by following the steps in a published Knowledge Base article.