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Monthly Archives: October 2011

Collecting diagnostic information for VMware View

Greetings KBTV friends!

We have a new video for you today. it is a short video, but one which will be useful for all users who ever have to troubleshoot their VMware View environments.

This video demonstrates how to collect the diagnostic information for the various components within a VMware View environment. This can be especially useful when working with VMware's Technical Support staff in relation to a Support Request you may have opened, as by providing them with the necessary log support data at the beginning of the investigation process will speed up the entire process and help you get back to a more stable environment as soon as possible. 

For additional details see Collecting diagnostic information for VMware View (1017939) in our Knowledge Base


New version of Android and iPad client terminate if self signed certificates are used

Just a heads up as we are seeing a lot of call volume today related to users who have updated to version 1.2 of the Android or iPad client and are unable to connect through their security server if they are using self-signed certificates.

We are working on getting a KB out on the issue as soon as we can, but I’m including the resolution below in case you are running into this.

To resolve the issue on the iPad:

  1. Click on the Settings icon
  2. Click on VMware View
  3. Click on Certificate Checking Mode on the right side
  4. Click on Allow the unverifiable connection

To resolve the issue on the Android:

  1. On the Add View Connection Servers page
  2. Press the Menu key
  3. Click on Security Mode
  4. Click on Allow the unverifiable connection

New File SR Page Now Fully Live

File an SR pageToday we have completed the roll-out of a brand new web page for filing your support requests for your VMware products. Over the past year we have been carefully studying the way this page was being used by our customers.

Here’s some of what we learned:

  • Most of you spent a lot of time searching for answers online before requesting help – upwards of an hour on Google, kb.vmware.com and the Communities
  • About half of you called in rather than use our web-based self-service portal
  • ~85% of you did not use the embedded Search bar on the old page, but…
  • Of the ~15% of you who did, most of you did find an answer
  • Most of the cases you reported we have solved before and captured the fix in a KB

Help Yourself!

The first thing you’ll notice is our new way of guiding you through a search using tag-cloud-driven interface. The idea is that with a few selections, you can quickly isolate the section of our content most relevant to you.

New File SR page

If you decide to use the tag cloud, each selection (and subsequent selection) refines the cloud and the results. Of course, you can always go the traditional route, and type in your query – our auto-complete will pipe up with suggestions.

We’re Listening

We want to hear from you, so please feel free to let us know what you like or what you would change in this thread in our Communities.

New to the VMware Toolbar

We have a couple of new icons on the VMware Toolbar rolling out today we can tell you about.

There is now a translate button that you can use to translate any page you are browsing to whatever language you prefer. The widget can also translate text that you type in (if you need to make a quick reply for instance).

The second icon is a link to the VMware Support Mobile App, very handy for accessing KB content while your in a noisy environment and don't have your laptop with you!

If you haven't tried the toolbar, you can download it here: http://www.vmwaretoolbar.com


Scheduled Maintenance – October 22,23

VMware will be performing system maintenance to several VMware web applications from 8AM Pacific Time on Saturday, October 22, to 2AM Pacific Time on Sunday, October 23.

If you need to file a support request while the upgrade is in progress, you will need to call VMware Technical Support for assistance. Our global toll-free numbers for support can be found at: http://www.vmware.com/support/phone_support.html

These system upgrades are part of our commitment to continued service improvements and will help VMware better serve your needs. We appreciate your patience during this maintenance period.

How to configure Multi-NIC-vMotion in VMware vSphere 5

We have two new videos for your viewing pleasure today. Both videos discuss and demonstrate the processes involved with configuring Multi-NIC-vMotion in vSphere 5.0

The first video details the process relating to a Standard vSwitch and the second video shows the process concerning a Distributed vSwitch.

Both of these videos were created with the assistance and guidance of our friend Duncan Epping over at Yellow Bricks. Thanks Duncan!

We hope you enjoy these videos!


ESXi 4.0 Update 2 hosts may PSOD after vCenter Server is upgraded to 5.0

Alert!VMware has become aware of some ESXi 4.0 hosts experiencing a purple screen after vCenter Server is upgraded to 5.0

The Knowledgebase Team has prepared KB article: ESXi 4.0 Update 2 hosts may experience a purple screen after vCenter Server is upgraded to 5.0 (2007269) and an alert has been placed on the Support page to alert customers of this issue.

This Knowledge Base article will be updated if new information becomes available (you can subscribe to rss feeds on individual KB articles for this purpose). If you have been affected by this, please read the KB.

We apologize for any inconvenience this may have caused you. If you know how to spread the word to your friends and colleagues, please do so.

Slow ESXi 5.x boot times when using software iSCSI

VMware has become aware of an where ESXi 5.0 attempts to connect to all configured or known targets from all configured software iSCSI portals. If a connection fails, ESXi 5.0 retries the connection 9 times. This can lead to a lengthy iSCSI discovery process, which increases the amount of time it takes to boot an ESXi 5.0 host.

To minimize the amount of time the boot process spends discovering iSCSI targets, you can reduce the number of network portals and the number of targets.

For details on this issue please refer to the Knowledgebase article: ESXi 5.x boot delays when configured for Software iSCSI (2007108).

Top 20 Articles for September 2011

Here is our Top 20 KB list for September 2011. This list is ranked by the number of times a VMware Support Service Request was resolved by following the steps in a published Knowledge Base article.

  1. Troubleshooting VMware High Availability (HA) (1001596)
  2. Enhanced VMotion Compatibility (EVC) processor support (1003212)
  3. Restarting the Management agents on an ESX or ESXi Server (1003490)
  4. Collecting diagnostic information for VMware Fusion (1003894)
  5. Enabling syslog on ESXi 3.5 and 4.x (1016621)
  6. Virtual machine does not power on because of locked files (10051)
  7. Uninstalling, reinstalling, and upgrading VMware Fusion (1014529)
  8. Best practices for using and troubleshooting VMware Converter (1004588)
  9. Consolidating snapshots (1007849)
  10. Committing snapshots when there are no snapshot entries in the snapshot manager (1002310)
  11. Recreating a missing virtual machine disk (VMDK) descriptor file (1002511)
  12. How to install async drivers on ESX/ESXi 4.x (1032936)
  13. Manually deleting linked clones or stale virtual desktop entries from VMware View Manager (1008658)
  14. Unpresenting a LUN containing a datastore from ESX 4.x and ESXi 4.x (1015084)
  15. Using esxtop to identify storage performance issues (1008205)
  16. Moving from Fusion 2 or 3 to Fusion 4 (2005070)
  17. Upgrading to ESX 4.1 and vCenter Server 4.1 best practices (1022104)
  18. Purging old data from the database used by vCenter Server (1025914)
  19. Best practices for virtual machine snapshots in the VMware environment (1025279)
  20. Cloning and converting virtual machine disks with vmkfstools (1028042)

VMware vSphere Storage Appliance (VSA) Demo – What Happens during a Front-end or Back-end Network Outage

We have two new videos for you today compliments of our friend Cormac Hogan, author of the VMware Storage Blog. These videos both concern the VMware vSphere Storage Appliance that shipped with the vSphere 5 product suite.

The first video discusses and demonstrates what happens in a VMware vSphere Storage Appliance (VSA) cluster during a front-end network outage. The second video discusses and demonstrates what happens in a VMware vSphere Storage Appliance (VSA) cluster during a back-end network outage.

Check out the VMware Storage Blog for additional VMware storage related blog posts and our KBTV YouTube Channel for additional VMware related videos and tutorials.