We have a new video for you today. it is a short video, but one which will be useful for all users who ever have to troubleshoot their VMware View environments.
This video demonstrates how to collect the diagnostic information for the various components within a VMware View environment. This can be especially useful when working with VMware's Technical Support staff in relation to a Support Request you may have opened, as by providing them with the necessary log support data at the beginning of the investigation process will speed up the entire process and help you get back to a more stable environment as soon as possible.
Just a heads up as we are seeing a lot of call volume today related to users who have updated to version 1.2 of the Android or iPad client and are unable to connect through their security server if they are using self-signed certificates.
We are working on getting a KB out on the issue as soon as we can, but I’m including the resolution below in case you are running into this.
To resolve the issue on the iPad:
Click on the Settings icon
Click on VMware View
Click on Certificate Checking Mode on the right side
Most of you spent a lot of time searching for answers online before requesting help – upwards of an hour on Google, kb.vmware.com and the Communities
About half of you called in rather than use our web-based self-service portal
~85% of you did not use the embedded Search bar on the old page, but…
Of the ~15% of you who did, most of you did find an answer
Most of the cases you reported we have solved before and captured the fix in a KB
The first thing you’ll notice is our new way of guiding you through a search using tag-cloud-driven interface. The idea is that with a few selections, you can quickly isolate the section of our content most relevant to you.
If you decide to use the tag cloud, each selection (and subsequent selection) refines the cloud and the results. Of course, you can always go the traditional route, and type in your query – our auto-complete will pipe up with suggestions.
We have a couple of new icons on the VMware Toolbar rolling out today we can tell you about.
There is now a translate button that you can use to translate any page you are browsing to whatever language you prefer. The widget can also translate text that you type in (if you need to make a quick reply for instance).
The second icon is a link to the VMware Support Mobile App, very handy for accessing KB content while your in a noisy environment and don't have your laptop with you!
VMware will be performing system maintenance to several VMware web applications from 8AM Pacific Time on Saturday, October 22, to 2AM Pacific Time on Sunday, October 23. If you need to file a support request while the upgrade is in progress, you will need to call VMware Technical Support for assistance. Our global toll-free numbers for support can be found at: http://www.vmware.com/support/phone_support.html
These system upgrades are part of our commitment to continued service improvements and will help VMware better serve your needs. We appreciate your patience during this maintenance period.
This Knowledge Base article will be updated if new information becomes available (you can subscribe to rss feeds on individual KB articles for this purpose). If you have been affected by this, please read the KB.
We apologize for any inconvenience this may have caused you. If you know how to spread the word to your friends and colleagues, please do so.
VMware has become aware of an where ESXi 5.0 attempts to connect to all configured or known targets from all configured software iSCSI portals. If a connection fails, ESXi 5.0 retries the connection 9 times. This can lead to a lengthy iSCSI discovery process, which increases the amount of time it takes to boot an ESXi 5.0 host.
To minimize the amount of time the boot process spends discovering iSCSI targets, you can reduce the number of network portals and the number of targets.
The first video discusses and demonstrates what happens in a VMware vSphere Storage Appliance (VSA) cluster during a front-end network outage. The second video discusses and demonstrates what happens in a VMware vSphere Storage Appliance (VSA) cluster during a back-end network outage.